Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Thomas Memorial Hospital
South Charleston, WV 25309
County: Kanawha Directions Apple Maps Call (304) 766-3600
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Thomas Memorial Hospital (opens the hospital's site)
Nearby hospitals
- 5.2mi Camc Charleston Surgical Hospital Charleston, WV Call Camc Charleston Surgical Hospital Directions to Camc Charleston Surgical Hospital (Google Maps) Details for Camc Charleston Surgical Hospital
- 5.4mi Charleston Area Medical Center Charleston, WV · Emergency room · median ER visit 3 hr 2 min Call Charleston Area Medical Center Directions to Charleston Area Medical Center (Google Maps) Details for Charleston Area Medical Center
- 8.1mi Highland Hospital Charleston, WV Call Highland Hospital Directions to Highland Hospital (Google Maps) Details for Highland Hospital
Quick answers about Thomas Memorial Hospital
How long is the ER wait at Thomas Memorial Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 25 min in the Thomas Memorial Hospital emergency room (the average across West Virginia hospitals is 2 hr 27 min). 6% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (304) 766-3600. In an emergency, call 911.
What is the phone number for Thomas Memorial Hospital?
The main phone number for Thomas Memorial Hospital is (304) 766-3600, from Medicare's hospital records.
Call (304) 766-3600What is the address of Thomas Memorial Hospital?
Thomas Memorial Hospital is at 4605 Maccorkle Ave SW, South Charleston, WV 25309.
Directions (opens Google Maps)Does Thomas Memorial Hospital have an emergency room?
Yes. Thomas Memorial Hospital has an emergency department, according to Medicare data.
What is Thomas Memorial Hospital's Medicare star rating?
Thomas Memorial Hospital has an overall rating of 1 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Thomas Memorial Hospital spend a median of 3 hours 25 minutes there. That is 58 minutes longer than the average across West Virginia hospitals (2 hours 27 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Thomas Memorial Hospital. For a medical emergency, call 911.
Compare ER waits across West Virginia · How West Virginia hospitals rank on star ratings · Other birthing-friendly hospitals in West Virginia · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 928 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Thomas Memorial Hospital a 3-star patient experience rating out of 5. 71% would definitely recommend it (U.S. average 71%). 69% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 6 hospital-acquired infections CMS could compare, Thomas Memorial Hospital was better than the national benchmark on 0 and worse on 1. Its rate of serious complications was worse than national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 12.9% | 11.9% |
| Heart failure patients | 9.9% | 11.1% |
| Pneumonia patients | 17.2% | 15.2% |
| Stroke patients | 13.9% | 11.9% |
| COPD patients | 8.8% | 8.6% |
| Hospital-wide, all conditions | 3.2% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
All 12 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3.6 | 4.1 | Not compared |
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 149.96 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 2.55 | 0.63 | Worse than national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.32 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.18 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 1.98 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.98 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 12.67 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 2.73 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 6.83 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.69 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.39 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Thomas Memorial Hospital accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 510029). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in West Virginia that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| Highmark Blue Cross Blue Shield | 18 of 22 plans | in-Network |
| Peak Health Insurance | 3 of 3 plans | in-Network |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in West Virginia
Plans that include this hospital: Highmark Blue Cross Blue Shield my Blue Access WV PPO Bronze 0 HSA, Highmark Blue Cross Blue Shield my Blue Access WV PPO Bronze 0 HSA + Adult Dental and Vision, Highmark Blue Cross Blue Shield my Blue Access WV PPO Bronze HSA, Highmark Blue Cross Blue Shield my Blue Access WV PPO Bronze HSA + Adult Dental and Vision, Highmark Blue Cross Blue Shield my Blue Access WV PPO Choice Silver, Highmark Blue Cross Blue Shield my Blue Access WV PPO Choice Silver 0 + Adult Dental and Vision Compare plans
Adults in West Virginia qualify for Medicaid up to 133% of the poverty line. Ask the hospital which West Virginia Medicaid plans it takes.
What insurance does Thomas Memorial Hospital accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Thomas Memorial Hospital is in network for 2 Marketplace insurers in West Virginia: Highmark Blue Cross Blue Shield (18 of 22 plans) and Peak Health Insurance (3 of 3 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Thomas Memorial Hospital take Medicare?
Thomas Memorial Hospital is a Medicare-certified hospital (CMS Certification Number 510029), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Thomas Memorial Hospital accept Highmark Blue Cross Blue Shield?
Thomas Memorial Hospital is in network for 18 of 22 plans that Highmark Blue Cross Blue Shield sells on the West Virginia Marketplace in 2027, according to Highmark Blue Cross Blue Shield's network file loaded November 4, 2026. Not every Highmark Blue Cross Blue Shield plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Thomas Memorial Hospital accept Peak Health Insurance?
Thomas Memorial Hospital is in network for 3 of 3 plans that Peak Health Insurance sells on the West Virginia Marketplace in 2027, according to Peak Health Insurance's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, Thomas Memorial Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 13.9% | 14.4% | Not compared |
| Heart failure | 22.3% | 21.3% | Not compared |
| Pneumonia | 17.1% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.7% | 20% | Not compared |
| Heart bypass surgery (CABG) | 11.4% | 11% | Not compared |
| Hip or knee replacement | 5.9% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 4 of 5 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Hip or knee replacement | 1.303 | – | More than expected |
| COPD | 1.064 | 166 | More than expected |
| Heart failure | 1.036 | 206 | More than expected |
| Pneumonia | 1.034 | 247 | More than expected |
| Heart attack | 0.970 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Thomas Memorial Hospital's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 788 patients. | 54% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 282 patients. | 66% | 73% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 347 patients. | 205 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 12 patients. | 241 min | 257 min |
| Patients who left the ER before being seenLower is better. 34,954 patients. | 6% | 2% |
| Health care workers vaccinated against fluHigher is better. 2,659 patients. | 91% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 2,546 patients. | 15% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 129 patients. | 57% | 93% |
| Blood clot prevention givenHigher is better. 5,219 patients. | 86% | 90%* |
| Blood clot prevention given in intensive careHigher is better. 1,038 patients. | 84% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 73 patients. | 96% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 8 |
| Patient experiencePatient survey results | 27 |
| SafetyHospital-acquired infections | 26.7 |
| Efficiency and costMedicare spending per patient | 20 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Thomas Memorial Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 1.2mi Dunbar Center Dunbar, WV · 120 beds Medicare overall 2 of 5 stars · Short-stay quality 3 of 5 Abuse citation (CMS)
- 1.3mi Valley Center South Charleston, WV · 130 beds Medicare overall 1 of 5 stars · Short-stay quality 3 of 5
- 2.7mi Riverside Valley of Journey Saint Albans, WV · 90 beds Medicare overall 3 of 5 stars · Short-stay quality 3 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 2.0mi Fresenius Medical Care Kanawha CountyDunbar, WV
- 2.2mi DaVita Greater Charleston DialysisSouth Charleston, WV
- 7.9mi Bma CharlestonCharleston, WV
Home health agencies nearby See more
- 3.4mi Centerwell Home HealthSouth Charleston, WV · 85% would recommend
- 3.7mi Home Health of West VirginiaCharleston, WV · 81% would recommend
- 7.6mi Lots of Hearts HomecareCharleston, WV Not rated
Hospice care providers nearby See more
- 3.7mi Hospicecare, INCCharleston, WV · 91% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Thomas Memorial Hospital
381 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 30 specialties.
Find doctors in South Charleston
Medicare-enrolled specialists with a practice in South Charleston, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Thomas Memorial Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for West Virginia.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 144 | $64,817 | $13,223 | −17% |
| Heart failure and shock with major complicationsDRG 291 | 94 | $40,431 | $9,863 | −6% |
| Circulatory disorders except AMI, with cardiac catheterization without major complicationsDRG 287 | 78 | $33,222 | $7,282 | −14% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 75 | $46,427 | $8,819 | −15% |
| Pulmonary edema and respiratory failureDRG 189 | 49 | $42,779 | $8,491 | −21% |
| Esophagitis, gastroenteritis and miscellaneous digestive disorders without major complicationsDRG 392 | 45 | $24,597 | $5,301 | −19% |
| Renal failure with complicationsDRG 683 | 45 | $23,127 | $6,032 | −20% |
| Chronic obstructive pulmonary disease with major complicationsDRG 190 | 40 | $55,411 | $8,506 | −3% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 1 Intraocular ProceduresAPC 5491 | 546 | $9,615 | $1,952 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 256 | $50,386 | $10,884 |
| Level 1 Endovascular ProceduresAPC 5191 | 242 | $13,863 | $2,680 |
| Level 2 Urology and Related ServicesAPC 5372 | 206 | $2,718 | $575 |
| Comprehensive Observation ServicesAPC 8011 | 187 | $13,775 | $2,281 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Sep 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare West Virginia hospital finances.
Who owns Thomas Memorial Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Herbert J Thomas Memorial Hospital Association, a non-profit organization, incorporated 1946.
760 doctors and other clinicians list Thomas Memorial Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Sep 2023 · Herbert J Thomas Memorial Hospital Association (EIN 55-0404900)
As filed with the IRS by Herbert J Thomas Memorial Hospital Association. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around Thomas Memorial Hospital
HRSA shortage designations and BLS pay data
Primary care: Parts of Kanawha are federally designated health professional shortage areas (1 designation). Highest shortage score 17.
Mental health: Parts of Kanawha are federally designated health professional shortage areas (1 designation). Highest shortage score 18.
Dental: Parts of Kanawha are federally designated health professional shortage areas (1 designation). Highest shortage score 17.
Nurse pay: registered nurses in West Virginia earn a median $80,130 a year. Healthcare salaries in West Virginia.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. West Virginia shortage areas
Closest other hospitals
Healthcare pay in West Virginia
Registered nurses across West Virginia (all employers) earned a median of $80,130 a year (BLS, May 2025).Registered Nurse (RN) salary in West VirginiaNurse Practitioner salary in West VirginiaRespiratory Therapist salary in West VirginiaHealthcare salaries in West Virginia
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Cite this data
Writing about Thomas Memorial Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.