CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.
Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting East Texas Medical Center Jacksonville
Jacksonville, TX 75766
County: Cherokee Directions Apple Maps Call (903) 541-5000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for East Texas Medical Center Jacksonville (opens the hospital's site)
Nearby hospitals
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Quick answers about East Texas Medical Center Jacksonville
How long is the ER wait at East Texas Medical Center Jacksonville?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 1 hr 26 min in the East Texas Medical Center Jacksonville emergency room (the average across Texas hospitals is 2 hr 26 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (903) 541-5000. In an emergency, call 911.
What is the phone number for East Texas Medical Center Jacksonville?
The main phone number for East Texas Medical Center Jacksonville is (903) 541-5000, from Medicare's hospital records.
Call (903) 541-5000What is the address of East Texas Medical Center Jacksonville?
East Texas Medical Center Jacksonville is at 501 S Ragsdale St, Jacksonville, TX 75766.
Directions (opens Google Maps)Does East Texas Medical Center Jacksonville have an emergency room?
Yes. East Texas Medical Center Jacksonville has an emergency department, according to Medicare data.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at East Texas Medical Center Jacksonville spend a median of 1 hour 26 minutes there. That is 1 hour shorter than the average across Texas hospitals (2 hours 26 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with East Texas Medical Center Jacksonville. For a medical emergency, call 911.
Compare ER waits across Texas · Other birthing-friendly hospitals in Texas · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 166 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave East Texas Medical Center Jacksonville a 4-star patient experience rating out of 5. 76% would definitely recommend it (U.S. average 71%). 74% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare East Texas Medical Center Jacksonville
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Its rate of serious complications was same as national.
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Pneumonia patients | 16.1% | 15.2% |
| Hospital-wide, all conditions | 3.9% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 6 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 0.49 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.23 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.18 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.23 | 2.25 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.2 | 3.31 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.02 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does East Texas Medical Center Jacksonville accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 450194). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Texas that list this hospital
| Insurer | Plans in network | Network | Network tier |
|---|---|---|---|
| Blue Cross and Blue Shield of Texas | 463 of 594 plans | BLUE-ADVANTAGE-HMO | Blue-Advantage-Hmo |
| Antidote Health | 41 of 43 plans | TIERTWO | Tiertwo |
| Ambetter | 17 of 38 plans | – | Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Texas
Plans that include this hospital: Blue Advantage Bronze HMO℠ - Balance HSA, Blue Advantage Bronze HMO℠ - Standard HSA, Blue Advantage Gold HMO℠ - Max, Blue Advantage Gold HMO℠ - Secure, Blue Advantage Gold HMO℠ - Standard, Blue Advantage Plus Bronze℠ - Standard HSA Compare plans
What insurance does East Texas Medical Center Jacksonville accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), East Texas Medical Center Jacksonville is in network for 3 Marketplace insurers in Texas: Blue Cross and Blue Shield of Texas (463 of 594 plans), Antidote Health (41 of 43 plans) and Ambetter (17 of 38 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does East Texas Medical Center Jacksonville take Medicare?
East Texas Medical Center Jacksonville is a Medicare-certified hospital (CMS Certification Number 450194), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does East Texas Medical Center Jacksonville accept Blue Cross and Blue Shield of Texas?
East Texas Medical Center Jacksonville is in network for 463 of 594 plans that Blue Cross and Blue Shield of Texas sells on the Texas Marketplace in 2027, according to Blue Cross and Blue Shield of Texas's network file loaded November 4, 2026. Not every Blue Cross and Blue Shield of Texas plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does East Texas Medical Center Jacksonville accept Antidote Health?
East Texas Medical Center Jacksonville is in network for 41 of 43 plans that Antidote Health sells on the Texas Marketplace in 2027, according to Antidote Health's network file loaded November 4, 2026. Not every Antidote Health plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does East Texas Medical Center Jacksonville accept Ambetter?
East Texas Medical Center Jacksonville is in network for 17 of 38 plans that Ambetter sells on the Texas Marketplace in 2027, according to Ambetter's network file loaded November 4, 2026. Not every Ambetter plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, East Texas Medical Center Jacksonville was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 16.2% | 16.2% | Not compared |
| Heart failure | 21.9% | 21.3% | Not compared |
| Pneumonia | 16.5% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.9% | 20% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 2 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Pneumonia | 1.017 | – | More than expected |
| Heart failure | 1.003 | – | More than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
East Texas Medical Center Jacksonville's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 55 patients. | 73% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 16 patients. | 69% | 75% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 397 patients. | 86 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 11 patients. | 145 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 16 patients. | 354 min | 287 min |
| Patients who left the ER before being seenLower is better. 13,892 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 222 patients. | 90% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 716 patients. | 17% | 16% |
| Blood clot prevention givenHigher is better. 527 patients. | 99% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 312 patients. | 98% | 97%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | – |
| Patient experiencePatient survey results | 87 |
| SafetyHospital-acquired infections | 75 |
| Efficiency and costMedicare spending per patient | 40 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at East Texas Medical Center Jacksonville
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.8mi Avir at Jacksonville Jacksonville, TX · 53 beds Medicare overall 5 of 5 stars
- 1.3mi Twin Oaks Health & Rehabilitation Center Jacksonville, TX · 116 beds Medicare overall 2 of 5 stars
- 2.7mi Legacy at Jacksonville Jacksonville, TX · 101 beds Medicare overall 3 of 5 stars · Short-stay quality 2 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.4mi Jacksonville Dialysis CenterJacksonville, TX
- 19mi Fresenius Medical Care Tyler Home DialysisTyler, TX
- 19mi DaVita Renal Center of WatertonTyler, TX
Home health agencies nearby See more
- 1.4mi Health Concepts Home Health, INCJacksonville, TX
- 19mi Paradigm HomecareTyler, TX · 82% would recommend
- 19mi Vitalcaring GroupTyler, TX · 77% would recommend
Hospice care providers nearby See more
- 19mi Heart to Heart Hospice of Tyler LtdTyler, TX · 90% would recommend
- 19mi Choice HospiceTyler, TX · 84% would recommend
- 19mi Harbor Hospice of TexarkanaTyler, TX Not rated
Source: CMS Care Compare. Distances are approximate.
Doctors at East Texas Medical Center Jacksonville
91 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 18 specialties.
Find doctors in Jacksonville
Medicare-enrolled specialists with a practice in Jacksonville, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at East Texas Medical Center Jacksonville
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Texas.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 21 | $103,260 | $18,024 | +8% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 15 | $90,426 | $13,541 | +18% |
| Heart failure and shock with major complicationsDRG 291 | 11 | $83,444 | $12,827 | +9% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 3 Lower GI ProceduresAPC 5313 | 34 | $35,102 | $2,609 |
| Comprehensive Observation ServicesAPC 8011 | 13 | $36,427 | $2,544 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Oct 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Texas hospital finances.
Who owns East Texas Medical Center Jacksonville
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Jacksonville Hospital LLC, a for-profit organization, incorporated 2017.
142 doctors and other clinicians list East Texas Medical Center Jacksonville as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around East Texas Medical Center Jacksonville
HRSA shortage designations and BLS pay data
Primary care: Parts of Cherokee are federally designated health professional shortage areas (1 designation). Highest shortage score 15.
Mental health: Cherokee is a federally designated health professional shortage area. Highest shortage score 17.
Dental: Parts of Cherokee are federally designated health professional shortage areas (1 designation). Highest shortage score 18.
Nurse pay: registered nurses in Texas earn a median $95,970 a year. Healthcare salaries in Texas.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Texas shortage areas
Closest other hospitals
Healthcare pay in Texas
Registered nurses across Texas (all employers) earned a median of $95,970 a year (BLS, May 2025).Registered Nurse (RN) salary in TexasNurse Practitioner salary in TexasRespiratory Therapist salary in TexasHealthcare salaries in Texas
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Cite this data
Writing about East Texas Medical Center Jacksonville? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.