facebook tracking Massachusetts hospital patient ratings: all 54 hospitals rated by patients

Massachusetts hospitals rated by patients

Every Massachusetts hospital with a Medicare (CMS) patient star rating, based on the HCAHPS survey of recent inpatients. Massachusetts ranks #39 of 50 states on patient ratings.

Survey period: October 2024 to September 202554 rated hospitalsRanked #39 of 50
State rank #39 of 50 In the middle of the pack · all states
Average patient rating 3.06 stars −0.22 vs U.S. U.S. is 3.27
Would definitely recommend 70% −1 pts vs U.S. U.S. is 71%
Rated 4–5 stars 24% 13 of 54 hospitals

How patients rate Massachusetts hospitals

Number of rated hospitals at each patient star level. Pick a level to filter the list below.

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All 54 rated hospitals in Massachusetts

Sorted from the highest patient star rating to the lowest. Hospitals need at least 100 completed surveys to get a patient rating. This is the patient survey only; see the CMS overall quality ratings for Medicare's broader score.

Showing the top 25 of 54 hospitals

“Recommend” is the share of surveyed patients who would definitely recommend the hospital; “Rated 9–10” is the share who rated it 9 or 10 out of 10. Cleanliness and quiet are CMS topic star ratings.

All Massachusetts hospitals Massachusetts CMS overall ratings
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How Massachusetts patients answered

Share of surveyed Massachusetts patients giving the best answer on each topic, compared with the U.S.

TopicBest answerMassachusettsU.S.
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly? Always 79% 80%
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly? Always 79% 80%
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects? Always 61% 62%
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for? Yes 87% 86%
CleanlinessHow often were your room and bathroom kept clean? Always 70% 74%
Quiet at nightHow often was the area around your room quiet at night? Always 48% 60%
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital? 9 or 10 68% 72%
Would recommendWould you recommend this hospital to your friends and family? Definitely yes 70% 71%

How Massachusetts compares with its neighbors

RankStatePatient starsDefinitely recommendRated 4–5 ★
#3 Vermont 4.00 73% 77%
#16 New Hampshire 3.62 73% 52%
#38 Rhode Island 3.09 70% 27%
#39 Massachusetts 3.06 70% 24%
#40 Connecticut 3.04 68% 19%
#46 New York 2.80 67% 21%

Questions about Massachusetts patient ratings

Which Massachusetts hospitals do patients rate highest?

2 Massachusetts hospitals have the top 5-star patient rating: Fairview Hospital (Great Barrington), North Adams Regional Hospital Corporation (North Adams).

How does Massachusetts rank on patient ratings?

Massachusetts ranks #39 of 50 states on the CMS patient survey. Its 54 rated hospitals average 3.06 patient stars, against a U.S. average of 3.27. 24% are rated 4 or 5 stars and 20% are rated 1 or 2 stars. 70% of surveyed patients said they would definitely recommend their hospital, compared with 71% nationally.

Which Massachusetts hospital do patients most recommend?

New England Baptist Hospital in Boston has the highest share of patients who would definitely recommend it: 86% (based on 1,070 completed surveys). Next are Massachusetts General Hospital (85%) and Massachusetts Eye and Ear Infirmary (83%).

Why isn't my hospital on this list?

Only hospitals with a CMS patient star rating are listed. CMS gives one only to hospitals with at least 100 completed surveys over the reporting period, so many small rural, critical access and specialty hospitals have none, and some hospitals are not required to take part in the survey. A missing patient rating is not a bad rating. Every hospital still has its own page in the Massachusetts hospital directory.

Use this data

You're welcome to use these ratings with a link to this page.

See how all 50 states rank

Source: CMS HCAHPS patient survey (Care Compare, Patient survey - Hospital), patients discharged from October 2024 to September 2025. CMS gives a patient star rating only to hospitals with at least 100 completed surveys, and adjusts results for patient mix and survey mode. Each facility is counted once by its CMS Certification Number. Updated automatically when CMS publishes new data.

Patient ratings describe patients' experience of their stay, not clinical outcomes; see the CMS overall quality ratings and hospital safety results too. About the data. Not affiliated with CMS. For a medical emergency, call 911.