facebook tracking Jackson General Hospital, Ripley, WV: ER Visit 2h 7m

Jackson General Hospital, Ripley, WV

122 Pinnell St, Ripley, WV 25271Jackson County

Critical access hospital 25 beds (Medicare cost report FY2024) Emergency room

Independent directory · data from CMS, not from this hospital

Jackson General Hospital is a non-profit critical access hospital in Ripley, West Virginia, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 2 hr 7 min in its emergency department, 20 min shorter than the average across West Virginia hospitals (2 hr 27 min). Medicare rates it 3 out of 5 stars overall, and patients give it 5 out of 5 in the Medicare patient survey. Jackson General Hospital is in network for at least one 2027 Marketplace plan from 2 insurers in West Virginia, according to the insurers' network files loaded November 4, 2026.

Visiting Jackson General Hospital

Address 122 Pinnell St
Ripley, WV 25271
County: Jackson
Directions Apple Maps Call (304) 372-2731
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 2 hr 7 min (average across WV hospitals: 2 hr 27 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across WV
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Jackson General Hospital (opens the hospital's site)

Quick answers about Jackson General Hospital

How long is the ER wait at Jackson General Hospital?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 7 min in the Jackson General Hospital emergency room (the average across West Virginia hospitals is 2 hr 27 min). For tonight's wait, check the hospital's website (opens the hospital's own site) or call (304) 372-2731. In an emergency, call 911.

What is the phone number for Jackson General Hospital?

The main phone number for Jackson General Hospital is (304) 372-2731, from Medicare's hospital records.

Call (304) 372-2731
What is the address of Jackson General Hospital?

Jackson General Hospital is at 122 Pinnell St, Ripley, WV 25271.

Directions (opens Google Maps)
Does Jackson General Hospital have an emergency room?

Yes. Jackson General Hospital has an emergency department, according to Medicare data.

What is Jackson General Hospital's Medicare star rating?

Jackson General Hospital has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Jackson General Hospital spend a median of 2 hours 7 minutes there. That is 20 minutes shorter than the average across West Virginia hospitals (2 hours 27 minutes).

CMS rating ★★★★★ 3/5
Type Critical access
Ownership Non-profit

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Jackson General Hospital. For a medical emergency, call 911.

Compare ER waits across West Virginia · How West Virginia hospitals rank on star ratings · Other Critical Access hospitals in West Virginia · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 195 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Jackson General Hospital a 5-star patient experience rating out of 5. 90% would definitely recommend it (U.S. average 71%). 87% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 5 out of 5
Would definitely recommend 90% U.S. 71% · WV 73%
Rated 9 or 10 of 10 87% U.S. 72% · WV 74%
Survey response rate 30% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
90% always · 1% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
91% always · 1% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
75% always · 15% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
89% yes · 11% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
91% always · 1% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
75% always · 1% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
87% 9 or 10 · 2% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
90% definitely yes · 2% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Jackson General Hospital was no different from the national benchmark on all 2 hospital-acquired infections CMS could compare.

Hospital-acquired infections

Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Same as national 0 infections vs 1.8 predicted · ratio 0.00
C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Same as national 1 infections vs 1.6 predicted · ratio 0.64

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart failure patients 12.0% 11.1%
Pneumonia patients 20.2% 15.2%
COPD patients 8.0% 8.6%
Hospital-wide, all conditions 4.3% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

What insurance does Jackson General Hospital accept?

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 511320). Medicare Advantage plans have their own networks, which this section does not cover.

2027 Marketplace plans in West Virginia that list this hospital

Marketplace insurers whose 2027 plan networks in West Virginia list Jackson General Hospital, most plans in network first
InsurerPlans in networkNetwork tier
Highmark Blue Cross Blue Shield 18 of 22 plans in-Network
Peak Health Insurance 3 of 3 plans in-Network

2027 plan year, individual Marketplace (ACA) plans only.Health insurance in West Virginia

Adults in West Virginia qualify for Medicaid up to 133% of the poverty line. Ask the hospital which West Virginia Medicaid plans it takes.

Is Jackson General Hospital in your plan?

For HealthCare.gov Marketplace plans (2027). Enter your ZIP code, then pick your insurer and plan. We only use your ZIP code to find plans; we don't save it.

Live from HealthCare.gov's Marketplace provider data, as reported by insurers. Networks change: confirm with your insurer before you get care. Not affiliated with HealthCare.gov or CMS.

What insurance does Jackson General Hospital accept?

In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Jackson General Hospital is in network for 2 Marketplace insurers in West Virginia: Highmark Blue Cross Blue Shield (18 of 22 plans) and Peak Health Insurance (3 of 3 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Jackson General Hospital take Medicare?

Jackson General Hospital is a Medicare-certified hospital (CMS Certification Number 511320), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.

Does Jackson General Hospital accept Highmark Blue Cross Blue Shield?

Jackson General Hospital is in network for 18 of 22 plans that Highmark Blue Cross Blue Shield sells on the West Virginia Marketplace in 2027, according to Highmark Blue Cross Blue Shield's network file loaded November 4, 2026. Not every Highmark Blue Cross Blue Shield plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Jackson General Hospital accept Peak Health Insurance?

Jackson General Hospital is in network for 3 of 3 plans that Peak Health Insurance sells on the West Virginia Marketplace in 2027, according to Peak Health Insurance's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart failure 21.5% 21.3% Not compared
Pneumonia 16.1% 17.3% Not compared
COPD (chronic lung disease) 19.5% 20% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +56.8 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -27.1 days per 100 discharges vs expected · U.S. +3.9

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

MeasureThis hospitalU.S.*
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 405 patients. 127 min 162 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 21 patients. 411 min 287 min
Health care workers vaccinated against fluHigher is better. 382 patients. 98% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 146 patients. 16% 15%
Blood clot prevention givenHigher is better. 683 patients. 92% 90%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Care after a stay at Jackson General Hospital

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

  • 0.4mi Mountain View Care Center Ripley, WV · 120 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5 SFF candidate
  • 9.3mi Ravenswood Village Ravenswood, WV · 62 beds Medicare overall 3 of 5 stars · Short-stay quality 1 of 5
  • 19mi Roane General Hospital Spencer, WV · 35 beds Medicare overall 4 of 5 stars · Located in a hospital

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at Jackson General Hospital

134 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 22 specialties.

See all 134 clinicians

Find doctors in Ripley

Medicare-enrolled specialists with a practice in Ripley, with addresses, phone numbers and the hospitals they work with.

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Size and finances

Medicare cost report · fiscal year ending Dec 2024

Beds
25
Reported to Medicare, FY2024
Employees
232
Full-time equivalent
Discharges
708
Inpatient stays a year
Patient revenue
$52.6 million
Net of discounts
Operating margin
0.8%
On patient care
Charity care
$342,000
0.7% of expenses
Bad debt
$3.3 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare West Virginia hospital finances.

Who owns Jackson General Hospital

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Community Health Association , incorporated 1966.

West Virginia University Hospitals Inc Owns 5% or more directly · 100% · since 2022 Non-profit
West Virginia United Health System, Inc Owns 5% or more indirectly · 100% · since 2022 Non-profit

224 doctors and other clinicians list Jackson General Hospital as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

The area around Jackson General Hospital

HRSA shortage designations and BLS pay data

Primary care: Jackson is a federally designated health professional shortage area. Highest shortage score 10.

Mental health: Parts of Jackson are federally designated health professional shortage areas (1 designation). Highest shortage score 16.

Dental: Parts of Jackson are federally designated health professional shortage areas (1 designation). Highest shortage score 17.

Nurse pay: registered nurses in West Virginia earn a median $80,130 a year. Healthcare salaries in West Virginia.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. West Virginia shortage areas

Healthcare pay in West Virginia

Registered nurses across West Virginia (all employers) earned a median of $80,130 a year (BLS, May 2025).Registered Nurse (RN) salary in West VirginiaNurse Practitioner salary in West VirginiaRespiratory Therapist salary in West VirginiaHealthcare salaries in West Virginia

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Cite this data

Writing about Jackson General Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/west-virginia/ripley/jackson-general-hospital/122-pinnell-st/

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