Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Jackson General Hospital
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Jackson General Hospital (opens the hospital's site)
Nearby hospitals
- 19mi Roane General Hospital Spencer, WV · Emergency room · median ER visit 1 hr 52 min Call Roane General Hospital Directions to Roane General Hospital (Google Maps) Details for Roane General Hospital
- 22mi Rivers Health Point Pleasant, WV · Emergency room · median ER visit 1 hr 44 min Call Rivers Health Directions to Rivers Health (Google Maps) Details for Rivers Health
- 27mi Holzer Medical Center Gallipolis, OH · Emergency room · median ER visit 2 hr 19 min Call Holzer Medical Center Directions to Holzer Medical Center (Google Maps) Details for Holzer Medical Center
Quick answers about Jackson General Hospital
How long is the ER wait at Jackson General Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 7 min in the Jackson General Hospital emergency room (the average across West Virginia hospitals is 2 hr 27 min). For tonight's wait, check the hospital's website (opens the hospital's own site) or call (304) 372-2731. In an emergency, call 911.
What is the phone number for Jackson General Hospital?
The main phone number for Jackson General Hospital is (304) 372-2731, from Medicare's hospital records.
Call (304) 372-2731What is the address of Jackson General Hospital?
Jackson General Hospital is at 122 Pinnell St, Ripley, WV 25271.
Directions (opens Google Maps)Does Jackson General Hospital have an emergency room?
Yes. Jackson General Hospital has an emergency department, according to Medicare data.
What is Jackson General Hospital's Medicare star rating?
Jackson General Hospital has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Jackson General Hospital spend a median of 2 hours 7 minutes there. That is 20 minutes shorter than the average across West Virginia hospitals (2 hours 27 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Jackson General Hospital. For a medical emergency, call 911.
Compare ER waits across West Virginia · How West Virginia hospitals rank on star ratings · Other Critical Access hospitals in West Virginia · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 195 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Jackson General Hospital a 5-star patient experience rating out of 5. 90% would definitely recommend it (U.S. average 71%). 87% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Jackson General Hospital was no different from the national benchmark on all 2 hospital-acquired infections CMS could compare.
Hospital-acquired infections
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 12.0% | 11.1% |
| Pneumonia patients | 20.2% | 15.2% |
| COPD patients | 8.0% | 8.6% |
| Hospital-wide, all conditions | 4.3% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Jackson General Hospital accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 511320). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in West Virginia that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| Highmark Blue Cross Blue Shield | 18 of 22 plans | in-Network |
| Peak Health Insurance | 3 of 3 plans | in-Network |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in West Virginia
Adults in West Virginia qualify for Medicaid up to 133% of the poverty line. Ask the hospital which West Virginia Medicaid plans it takes.
What insurance does Jackson General Hospital accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Jackson General Hospital is in network for 2 Marketplace insurers in West Virginia: Highmark Blue Cross Blue Shield (18 of 22 plans) and Peak Health Insurance (3 of 3 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Jackson General Hospital take Medicare?
Jackson General Hospital is a Medicare-certified hospital (CMS Certification Number 511320), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Jackson General Hospital accept Highmark Blue Cross Blue Shield?
Jackson General Hospital is in network for 18 of 22 plans that Highmark Blue Cross Blue Shield sells on the West Virginia Marketplace in 2027, according to Highmark Blue Cross Blue Shield's network file loaded November 4, 2026. Not every Highmark Blue Cross Blue Shield plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Jackson General Hospital accept Peak Health Insurance?
Jackson General Hospital is in network for 3 of 3 plans that Peak Health Insurance sells on the West Virginia Marketplace in 2027, according to Peak Health Insurance's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart failure | 21.5% | 21.3% | Not compared |
| Pneumonia | 16.1% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.5% | 20% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
| Measure | This hospital | U.S.* |
|---|---|---|
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 405 patients. | 127 min | 162 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 21 patients. | 411 min | 287 min |
| Health care workers vaccinated against fluHigher is better. 382 patients. | 98% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 146 patients. | 16% | 15% |
| Blood clot prevention givenHigher is better. 683 patients. | 92% | 90%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Care after a stay at Jackson General Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.4mi Mountain View Care Center Ripley, WV · 120 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5 SFF candidate
- 9.3mi Ravenswood Village Ravenswood, WV · 62 beds Medicare overall 3 of 5 stars · Short-stay quality 1 of 5
- 19mi Roane General Hospital Spencer, WV · 35 beds Medicare overall 4 of 5 stars · Located in a hospital
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 3.1mi Fresenius Medical Care RipleyRipley, WV
Home health agencies nearby See more
- 18mi Holzer Home Care, Mason CountyPoint Pleasant, WV
- 18mi Pleasant Valley Home HealthPoint Pleasant, WV · 93% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Jackson General Hospital
134 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 22 specialties.
Find doctors in Ripley
Medicare-enrolled specialists with a practice in Ripley, with addresses, phone numbers and the hospitals they work with.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare West Virginia hospital finances.
Who owns Jackson General Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Community Health Association , incorporated 1966.
224 doctors and other clinicians list Jackson General Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Jackson General Hospital
HRSA shortage designations and BLS pay data
Primary care: Jackson is a federally designated health professional shortage area. Highest shortage score 10.
Mental health: Parts of Jackson are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Dental: Parts of Jackson are federally designated health professional shortage areas (1 designation). Highest shortage score 17.
Nurse pay: registered nurses in West Virginia earn a median $80,130 a year. Healthcare salaries in West Virginia.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. West Virginia shortage areas
Closest other hospitals
Healthcare pay in West Virginia
Registered nurses across West Virginia (all employers) earned a median of $80,130 a year (BLS, May 2025).Registered Nurse (RN) salary in West VirginiaNurse Practitioner salary in West VirginiaRespiratory Therapist salary in West VirginiaHealthcare salaries in West Virginia
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Cite this data
Writing about Jackson General Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.