Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Cumberland Medical Center
Crossville, TN 38555
County: Cumberland Directions Apple Maps Call (931) 484-9511
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Cumberland Medical Center (opens the hospital's site)
Nearby hospitals
- 24mi Erlanger Bledsoe Hospital Pikeville, TN · Emergency room · median ER visit 1 hr 35 min Call Erlanger Bledsoe Hospital Directions to Erlanger Bledsoe Hospital (Google Maps) Details for Erlanger Bledsoe Hospital
- 26mi Saint Thomas Highlands Hospital Sparta, TN · Emergency room · median ER visit 2 hr 51 min Call Saint Thomas Highlands Hospital Directions to Saint Thomas Highlands Hospital (Google Maps) Details for Saint Thomas Highlands Hospital
- 26mi Roane Medical Center Harriman, TN · Emergency room · median ER visit 2 hr 49 min Call Roane Medical Center Directions to Roane Medical Center (Google Maps) Details for Roane Medical Center
Quick answers about Cumberland Medical Center
How long is the ER wait at Cumberland Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 36 min in the Cumberland Medical Center emergency room (the average across Tennessee hospitals is 2 hr 42 min). 5% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (931) 484-9511. In an emergency, call 911.
What is the phone number for Cumberland Medical Center?
The main phone number for Cumberland Medical Center is (931) 484-9511, from Medicare's hospital records.
Call (931) 484-9511What is the address of Cumberland Medical Center?
Cumberland Medical Center is at 421 S Main St, Crossville, TN 38555.
Directions (opens Google Maps)Does Cumberland Medical Center have an emergency room?
Yes. Cumberland Medical Center has an emergency department, according to Medicare data.
What is Cumberland Medical Center's Medicare star rating?
Cumberland Medical Center has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at Cumberland Medical Center spend a median of 3 hours 36 minutes there. That is 54 minutes longer than the average across Tennessee hospitals (2 hours 42 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Cumberland Medical Center. For a medical emergency, call 911.
Compare ER waits across Tennessee · How Tennessee hospitals rank on star ratings · Other birthing-friendly hospitals in Tennessee · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 550 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave Cumberland Medical Center a 3-star patient experience rating out of 5. 63% would definitely recommend it (U.S. average 71%). 63% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 4 hospital-acquired infections CMS could compare, Cumberland Medical Center was better than the national benchmark on 1 and worse on 0. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 12.1% | 11.9% |
| Heart failure patients | 11.4% | 11.1% |
| Pneumonia patients | 16.3% | 15.2% |
| Stroke patients | 14.6% | 11.9% |
| COPD patients | 7.9% | 8.6% |
| Hospital-wide, all conditions | 4.6% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 4.3 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 0.27 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.22 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.16 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.16 | 2.25 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.51 | 1.56 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 9.23 | 8.15 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.28 | 3.31 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 4.59 | 4.89 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.63 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 0.98 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Cumberland Medical Center accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 440009). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Tennessee that list this hospital
| Insurer | Plans in network | Network | Network tier |
|---|---|---|---|
| BlueCross BlueShield of Tennessee | 32 of 112 plans | BLUE-NETWORK-S | Blue-Network-S |
| Ambetter | 19 of 19 plans | – | Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Tennessee
Plans that include this hospital: BlueCross B16S HSA, BlueCross G08S $30 PCP Copay, BlueCross G09S, BlueCross S26S $40 PCP Copay, Ambetter Apex Gold, Ambetter Apex Gold + Vision + Adult Dental Compare plans
What insurance does Cumberland Medical Center accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Cumberland Medical Center is in network for 2 Marketplace insurers in Tennessee: BlueCross BlueShield of Tennessee (32 of 112 plans) and Ambetter (19 of 19 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Cumberland Medical Center take Medicare?
Cumberland Medical Center is a Medicare-certified hospital (CMS Certification Number 440009), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Cumberland Medical Center accept BlueCross BlueShield of Tennessee?
Cumberland Medical Center is in network for 32 of 112 plans that BlueCross BlueShield of Tennessee sells on the Tennessee Marketplace in 2027, according to BlueCross BlueShield of Tennessee's network file loaded November 4, 2026. Not every BlueCross BlueShield of Tennessee plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Cumberland Medical Center accept Ambetter?
Cumberland Medical Center is in network for 19 of 19 plans that Ambetter sells on the Tennessee Marketplace in 2027, according to Ambetter's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, Cumberland Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 15.8% | 16.2% | Not compared |
| Heart attack | 13.3% | 14.4% | Not compared |
| Heart failure | 20.2% | 21.3% | Not compared |
| Pneumonia | 16.9% | 17.3% | Not compared |
| COPD (chronic lung disease) | 18.5% | 20% | Not compared |
| Hip or knee replacement | 5.4% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 5 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart failure | 1.026 | 255 | More than expected |
| Pneumonia | 1.010 | 202 | More than expected |
| Heart attack | 0.999 | – | Fewer than expected |
| COPD | 0.992 | 80 | Fewer than expected |
| Hip or knee replacement | 0.900 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
Cumberland Medical Center's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 261 patients. | 51% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 83 patients. | 51% | 75% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 15 patients. | 73% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 451 patients. | 216 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 20 patients. | 950 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 26 patients. | 352 min | 287 min |
| Patients who left the ER before being seenLower is better. 26,001 patients. | 5% | 2% |
| Health care workers vaccinated against fluHigher is better. 1,114 patients. | 90% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,612 patients. | 16% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 457 patients. | 95% | 93% |
| Blood clot prevention givenHigher is better. 2,742 patients. | 97% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 916 patients. | 98% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 116 patients. | 98% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 16 |
| Patient experiencePatient survey results | 30 |
| SafetyHospital-acquired infections | 38 |
| Efficiency and costMedicare spending per patient | 30 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Cumberland Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.9mi Life Care Center of Crossville Crossville, TN · 122 beds Medicare overall 4 of 5 stars · Short-stay quality 5 of 5
- 1.0mi Wyndridge Health and Rehab Center Crossville, TN · 157 beds Medicare overall 2 of 5 stars · Short-stay quality 1 of 5
- 10mi Wharton Nursing Home Pleasant Hill, TN · 62 beds Medicare overall 1 of 5 stars · Short-stay quality 5 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 4.3mi Dialysis Care Center CrossvilleCrossville, TN
- 4.3mi FKC Crossville Home TherapiesCrossville, TN Not rated
- 23mi DaVita Sparta DialysisSparta, TN
Hospice care providers nearby See more
- 4.3mi Hospice of Cumberland County INCCrossville, TN · 96% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Cumberland Medical Center
250 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 28 specialties.
Find doctors in Crossville
Medicare-enrolled specialists with a practice in Crossville, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Cumberland Medical Center lists them here:
From the hospital's price transparency file (www.cmchealthcare.org/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at Cumberland Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Tennessee.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 129 | $27,530 | $14,077 | −6% |
| Heart failure and shock with major complicationsDRG 291 | 78 | $21,496 | $9,174 | −11% |
| Pulmonary edema and respiratory failureDRG 189 | 58 | $24,555 | $8,805 | −13% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 46 | $21,171 | $9,440 | −8% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 42 | $28,222 | $11,932 | −7% |
| Acute myocardial infarction, discharged alive with major complicationsDRG 280 | 37 | $25,028 | $11,270 | −11% |
| Cardiac arrhythmia and conduction disorders with major complicationsDRG 308 | 37 | $25,925 | $9,392 | −6% |
| Renal failure with complicationsDRG 683 | 37 | $13,353 | $6,470 | −14% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 114 | $9,440 | $2,350 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 75 | $5,419 | $1,432 |
| Level 1 Nerve ProceduresAPC 5431 | 63 | $4,004 | $1,705 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 55 | $33,488 | $11,429 |
| Level 2 Upper GI ProceduresAPC 5302 | 46 | $4,937 | $1,652 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Tennessee hospital finances.
Who owns Cumberland Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Cumberland Medical Center, Inc., a non-profit organization, incorporated 1967.
417 doctors and other clinicians list Cumberland Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Dec 2023 · Cumberland Medical Center Inc (EIN 62-0790132)
As filed with the IRS by Cumberland Medical Center Inc. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around Cumberland Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Cumberland are federally designated health professional shortage areas (1 designation). Highest shortage score 14.
Mental health: Parts of Cumberland are federally designated health professional shortage areas (1 designation). Highest shortage score 17.
Dental: Parts of Cumberland are federally designated health professional shortage areas (1 designation). Highest shortage score 15.
Nurse pay: registered nurses in Tennessee earn a median $81,500 a year. Healthcare salaries in Tennessee.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Tennessee shortage areas
Closest other hospitals
Healthcare pay in Tennessee
Registered nurses across Tennessee (all employers) earned a median of $81,500 a year (BLS, May 2025).Registered Nurse (RN) salary in TennesseeNurse Practitioner salary in TennesseeRespiratory Therapist salary in TennesseeHealthcare salaries in Tennessee
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Cite this data
Writing about Cumberland Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.