Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Borgess Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Borgess Medical Center (opens the hospital's site)
Nearby hospitals
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- 3.0mi Kalamazoo Psychiatric Hospital Kalamazoo, MI · Emergency room Call Kalamazoo Psychiatric Hospital Directions to Kalamazoo Psychiatric Hospital (Google Maps) Details for Kalamazoo Psychiatric Hospital
- 8.0mi Kalamazoo Behavioral Health Hospital Kalamazoo, MI Call Kalamazoo Behavioral Health Hospital Directions to Kalamazoo Behavioral Health Hospital (Google Maps) Details for Kalamazoo Behavioral Health Hospital
Quick answers about Borgess Medical Center
How long is the ER wait at Borgess Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 20 min in the Borgess Medical Center emergency room (the average across Michigan hospitals is 2 hr 42 min). For tonight's wait, check the hospital's website (opens the hospital's own site) or call (269) 226-7000. In an emergency, call 911.
What is the phone number for Borgess Medical Center?
The main phone number for Borgess Medical Center is (269) 226-7000, from Medicare's hospital records.
Call (269) 226-7000What is the address of Borgess Medical Center?
Borgess Medical Center is at 1521 Gull Rd, Kalamazoo, MI 49048.
Directions (opens Google Maps)Does Borgess Medical Center have an emergency room?
Yes. Borgess Medical Center has an emergency department, according to Medicare data.
What is Borgess Medical Center's Medicare star rating?
Borgess Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at Borgess Medical Center spend a median of 3 hours 20 minutes there. That is 38 minutes longer than the average across Michigan hospitals (2 hours 42 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Borgess Medical Center. For a medical emergency, call 911.
Compare ER waits across Michigan · How Michigan hospitals rank on star ratings · Other birthing-friendly hospitals in Michigan · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 829 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave Borgess Medical Center a 2-star patient experience rating out of 5. 58% would definitely recommend it (U.S. average 71%). 60% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Borgess Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Borgess Medical Center was no different from the national benchmark on all 5 hospital-acquired infections CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 12.9% | 11.9% |
| Heart failure patients | 12.0% | 11.1% |
| Pneumonia patients | 17.7% | 15.2% |
| Stroke patients | 12.6% | 11.9% |
| COPD patients | 9.5% | 8.6% |
| Coronary bypass (CABG) surgery patients | 2.1% | 2.4% |
| Hospital-wide, all conditions | 3.2% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3.8 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 0.21 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.22 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.15 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.24 | 2.25 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.67 | 1.56 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 6.52 | 8.15 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 2.9 | 3.31 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 3.56 | 4.89 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.63 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 0.92 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Borgess Medical Center accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 230117). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Michigan that list this hospital
| Insurer | Plans in network | Network | Network tier |
|---|---|---|---|
| Blue Cross Blue Shield of Michigan | 30 of 46 plans | NULL | Null |
| Priority Health | 22 of 22 plans | BEAUMONT-NARROW-NETWORK-HMO, BRONSON-NARROW-NETWORK-HMO, COREWELL-WEST-NARROW-HMO, MYPRIORITY-HMO | Mypriority-Hmo |
| Ambetter | 15 of 15 plans | – | Preferred |
| McLaren Health Plan Community | 9 of 9 plans | – | in-Network |
| Oscar | 9 of 9 plans | – | Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Michigan
Plans that include this hospital: Blue Cross® Premier PPO Bronze Plus HSA, Blue Cross® Premier PPO Bronze Saver HSA, Blue Cross® Premier PPO Bronze Standard HSA, Blue Cross® Premier PPO Gold Plus, Blue Cross® Premier PPO Gold Saver, Blue Cross® Premier PPO Gold Standard Compare plans
Adults in Michigan qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Michigan Medicaid plans it takes.
What insurance does Borgess Medical Center accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Borgess Medical Center is in network for 5 Marketplace insurers in Michigan: Blue Cross Blue Shield of Michigan (30 of 46 plans), Priority Health (22 of 22 plans), Ambetter (15 of 15 plans) and 2 other insurers. This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Borgess Medical Center take Medicare?
Borgess Medical Center is a Medicare-certified hospital (CMS Certification Number 230117), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Borgess Medical Center accept Blue Cross Blue Shield of Michigan?
Borgess Medical Center is in network for 30 of 46 plans that Blue Cross Blue Shield of Michigan sells on the Michigan Marketplace in 2027, according to Blue Cross Blue Shield of Michigan's network file loaded November 4, 2026. Not every Blue Cross Blue Shield of Michigan plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Borgess Medical Center accept Priority Health?
Borgess Medical Center is in network for 22 of 22 plans that Priority Health sells on the Michigan Marketplace in 2027, according to Priority Health's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Borgess Medical Center accept Ambetter?
Borgess Medical Center is in network for 15 of 15 plans that Ambetter sells on the Michigan Marketplace in 2027, according to Ambetter's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, Borgess Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 14.7% | 16.2% | Not compared |
| Heart attack | 13.1% | 14.4% | Not compared |
| Heart failure | 22.4% | 21.3% | Not compared |
| Pneumonia | 15% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19% | 20% | Not compared |
| Heart bypass surgery (CABG) | 10.5% | 11% | Not compared |
| Hip or knee replacement | 6.5% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 6 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Hip or knee replacement | 1.043 | – | More than expected |
| Heart bypass surgery | 1.031 | – | More than expected |
| COPD | 0.960 | – | Fewer than expected |
| Pneumonia | 0.931 | 243 | Fewer than expected |
| Heart attack | 0.871 | 256 | Fewer than expected |
| Heart failure | 0.864 | 326 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
| Measure | This hospital | U.S. |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 132 patients. | 48% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 27 patients. | 48% | 75% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 350 patients. | 200 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 41 patients. | 299 min | 257 min |
| Health care workers vaccinated against fluHigher is better. 2,953 patients. | 94% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 3,147 patients. | 16% | 16% |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Borgess Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 1.1mi Villa at Borgess Place Kalamazoo, MI · 101 beds Medicare overall 2 of 5 stars · Short-stay quality 3 of 5
- 2.9mi Harold and Grace Upjohn Community Care Center Kalamazoo, MI · 84 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5
- 4.5mi Friendship Village Kalamazoo, MI · 57 beds Medicare overall 5 of 5 stars · Short-stay quality 5 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.5mi FMC - Kalamazoo Pd UnitKalamazoo, MI
- 1.5mi DaVita Kalamazoo Central DialysisKalamazoo, MI
- 1.5mi FMC - KalamazooKalamazoo, MI
Home health agencies nearby See more
- 1.5mi Kalamazoo Home Health CareKalamazoo, MI Not rated
- 3.0mi Garcia's HhcKalamazoo, MI Not rated
- 7.6mi Paragon Home Healthcare, INCPortage, MI
Hospice care providers nearby See more
- 4.1mi Transitions HospiceKalamazoo, MI Not rated
- 7.1mi Centrica Care NavigatorsKalamazoo, MI · 93% would recommend
- 7.1mi Interim Healthcare of West MichiganKalamazoo, MI Not rated
Source: CMS Care Compare. Distances are approximate.
Inpatient psychiatric unit
CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 230117
Borgess Medical Center runs an inpatient psychiatric unit that reports its own results to Medicare. Readmitted within 30 days: 18% here, against 19% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
After discharge
During the stay
Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.
Inpatient rehabilitation unit
CMS Inpatient rehabilitation Quality Reporting Program, data through December 2025 · unit CCN 23T117
Borgess Medical Center runs an inpatient rehabilitation unit that reports its own results to Medicare. Returned home or to the community: 72% here, against 67% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
Results
Safety
Cost
Source: CMS Inpatient rehabilitation Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context.
Doctors at Borgess Medical Center
312 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 32 specialties.
Find doctors in Kalamazoo
Medicare-enrolled specialists with a practice in Kalamazoo, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Borgess Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Michigan.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 249 | $59,766 | $16,214 | −5% |
| Percutaneous and other intracardiac procedures without major complicationsDRG 274 | 101 | $102,210 | $26,420 | −2% |
| Acute myocardial infarction, discharged alive with major complicationsDRG 280 | 93 | $46,416 | $13,561 | −3% |
| Heart failure and shock with major complicationsDRG 291 | 91 | $36,589 | $11,476 | same |
| Percutaneous cardiovascular procedures with intraluminal device with major complications or 4+ arteries/DRG 321 | 61 | $88,667 | $24,811 | −3% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 45 | $40,694 | $11,239 | −3% |
| Intracranial hemorrhage or cerebral infarction with major complicationsDRG 064 | 39 | $70,550 | $17,092 | −3% |
| Percutaneous cardiovascular procedures with intraluminal device without major complicationsDRG 322 | 37 | $65,862 | $15,210 | −9% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 278 | $17,163 | $2,351 |
| Level 1 Endovascular ProceduresAPC 5191 | 230 | $18,611 | $2,808 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 120 | $55,410 | $11,206 |
| Level 3 Endovascular ProceduresAPC 5193 | 119 | $48,440 | $9,377 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 106 | $9,357 | $1,405 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Michigan hospital finances.
Who owns Borgess Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Ascension Borgess Hospital, a non-profit organization.
643 doctors and other clinicians list Borgess Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Borgess Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Kalamazoo are federally designated health professional shortage areas (1 designation). Highest shortage score 14.
Mental health: Parts of Kalamazoo are federally designated health professional shortage areas (1 designation). Highest shortage score 13.
Nurse pay: registered nurses in Michigan earn a median $94,300 a year. Healthcare salaries in Michigan.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Michigan shortage areas
Closest other hospitals
Healthcare pay in Michigan
Registered nurses across Michigan (all employers) earned a median of $94,300 a year (BLS, May 2025).Registered Nurse (RN) salary in MichiganNurse Practitioner salary in MichiganRespiratory Therapist salary in MichiganHealthcare salaries in Michigan
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Cite this data
Writing about Borgess Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.