facebook tracking Kauai Veterans Memorial Hospital, Waimea, HI: ER Visit 1h 19m

Kauai Veterans Memorial Hospital, Waimea, HI

4643 Waimea Canyon Drive, Waimea, HI 96796Kauai County

Critical access hospital 25 beds (Medicare cost report FY2025) Emergency room

Independent directory · data from CMS, not from this hospital

Kauai Veterans Memorial Hospital is a public critical access hospital in Waimea, Hawaii, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 1 hr 19 min in its emergency department, 41 min shorter than the average across Hawaii hospitals (2 hr). Patients give it 4 out of 5 stars in the Medicare patient survey. Kauai Veterans Memorial Hospital is in network for at least one 2027 Marketplace plan from 1 insurer in Hawaii, according to the insurers' network files loaded November 4, 2026.

CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.

Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data

Visiting Kauai Veterans Memorial Hospital

Address 4643 Waimea Canyon Drive
Waimea, HI 96796
County: Kauai
Directions Apple Maps Call (808) 338-9431
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 1 hr 19 min (average across HI hospitals: 2 hr). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across HI
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Quick answers about Kauai Veterans Memorial Hospital

How long is the ER wait at Kauai Veterans Memorial Hospital?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 1 hr 19 min in the Kauai Veterans Memorial Hospital emergency room (the average across Hawaii hospitals is 2 hr). 0% of ER patients left before being seen. For tonight's wait, call (808) 338-9431. In an emergency, call 911.

What is the phone number for Kauai Veterans Memorial Hospital?

The main phone number for Kauai Veterans Memorial Hospital is (808) 338-9431, from Medicare's hospital records.

Call (808) 338-9431
What is the address of Kauai Veterans Memorial Hospital?

Kauai Veterans Memorial Hospital is at 4643 Waimea Canyon Drive, Waimea, HI 96796.

Directions (opens Google Maps)
Does Kauai Veterans Memorial Hospital have an emergency room?

Yes. Kauai Veterans Memorial Hospital has an emergency department, according to Medicare data.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Kauai Veterans Memorial Hospital spend a median of 1 hour 19 minutes there. That is 41 minutes shorter than the average across Hawaii hospitals (2 hours).

Left before seen 0%
ER volume low
Type Critical access
Ownership Government
Maternity Birthing-friendly

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Kauai Veterans Memorial Hospital. For a medical emergency, call 911.

Compare ER waits across Hawaii · Other Critical Access hospitals in Hawaii · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 103 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Kauai Veterans Memorial Hospital a 4-star patient experience rating out of 5. 83% would definitely recommend it (U.S. average 71%). 80% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 4 out of 5
Would definitely recommend 83% U.S. 71% · HI 72%
Rated 9 or 10 of 10 80% U.S. 72% · HI 71%
Survey response rate 18% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
79% always · 3% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
82% always · 3% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
66% always · 15% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
88% yes · 12% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
78% always · 7% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
59% always · 7% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
80% 9 or 10 · 4% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
83% definitely yes · 1% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Death rates within 30 days

Patients treated forThis hospitalU.S.
Hospital-wide, all conditions 3.8% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

What insurance does Kauai Veterans Memorial Hospital accept?

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 121300). Medicare Advantage plans have their own networks, which this section does not cover.

2027 Marketplace plans in Hawaii that list this hospital

Marketplace insurers whose 2027 plan networks in Hawaii list Kauai Veterans Memorial Hospital, most plans in network first
InsurerPlans in networkNetworkNetwork tier
HMSA 6 of 6 plans PREFERRED-PROVIDER-PLAN Preferred-Provider-Plan

2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Hawaii

Plans that include this hospital: HMSA Bronze PPO I, HMSA Bronze PPO II HSA, HMSA Gold PPO I, HMSA Gold PPO II, HMSA Platinum PPO, HMSA Silver PPO Compare plans

Adults in Hawaii qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Hawaii Medicaid plans it takes.

Is Kauai Veterans Memorial Hospital in your plan?

For HealthCare.gov Marketplace plans (2027). Enter your ZIP code, then pick your insurer and plan. We only use your ZIP code to find plans; we don't save it.

Live from HealthCare.gov's Marketplace provider data, as reported by insurers. Networks change: confirm with your insurer before you get care. Not affiliated with HealthCare.gov or CMS.

What insurance does Kauai Veterans Memorial Hospital accept?

In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Kauai Veterans Memorial Hospital is in network for 1 Marketplace insurer in Hawaii: HMSA (6 of 6 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Kauai Veterans Memorial Hospital take Medicare?

Kauai Veterans Memorial Hospital is a Medicare-certified hospital (CMS Certification Number 121300), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.

Does Kauai Veterans Memorial Hospital accept HMSA?

Kauai Veterans Memorial Hospital is in network for 6 of 6 plans that HMSA sells on the Hawaii Marketplace in 2027, according to HMSA's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 1 readmission and return-visit measures CMS could compare, Kauai Veterans Memorial Hospital was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Pneumonia 17.1% 17.3% Not compared

Return trips after a stay or procedure

Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 12.9 per 1,000 procedures · U.S. 13

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Kauai Veterans Memorial Hospital's emergency department is classed by CMS as low volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 53 patients. 58% 65%
Septic shock: full treatment within 3 hoursHigher is better. 16 patients. 94% 73%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 412 patients. 79 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 14 patients. 70 min 257 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 15 patients. 217 min 287 min
Patients who left the ER before being seenLower is better. 6,684 patients. 0% 2%
Health care workers vaccinated against fluHigher is better. 292 patients. 35% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 195 patients. 16% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 125 patients. 100% 93%
Blood clot prevention givenHigher is better. 334 patients. 88% 90%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024

Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Care after a stay at Kauai Veterans Memorial Hospital

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at Kauai Veterans Memorial Hospital

35 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 11 specialties.

See all 35 clinicians

Find doctors in Waimea

Medicare-enrolled specialists with a practice in Waimea, with addresses, phone numbers and the hospitals they work with.

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Size and finances

Medicare cost report · fiscal year ending Jun 2025

Beds
25
Reported to Medicare, FY2025
Employees
270
Full-time equivalent
Discharges
835
Inpatient stays a year
Patient revenue
$55.6 million
Net of discounts
Operating margin
-22.9%
On patient care
Charity care
$21,000
0.0% of expenses
Bad debt
$552,000
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Hawaii hospital finances.

Who owns Kauai Veterans Memorial Hospital

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Kauai Veterans Memorial Hospital, a non-profit organization, incorporated 1996.

71 doctors and other clinicians list Kauai Veterans Memorial Hospital as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

The area around Kauai Veterans Memorial Hospital

HRSA shortage designations and BLS pay data

Primary care: Kauai is a federally designated health professional shortage area. Highest shortage score 10.

Mental health: Kauai is a federally designated health professional shortage area. Highest shortage score 16.

Dental: Parts of Kauai are federally designated health professional shortage areas (1 designation). Highest shortage score 16.

Nurse pay: registered nurses in Hawaii earn a median $136,320 a year. Healthcare salaries in Hawaii.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Hawaii shortage areas

Healthcare pay in Hawaii

Registered nurses across Hawaii (all employers) earned a median of $136,320 a year (BLS, May 2025).Registered Nurse (RN) salary in HawaiiNurse Practitioner salary in HawaiiRespiratory Therapist salary in HawaiiHealthcare salaries in Hawaii

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Cite this data

Writing about Kauai Veterans Memorial Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/hawaii/waimea/kauai-veterans-memorial-hospital/4643-waimea-canyon-drive/

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