CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.
Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Bon Secours - Richmond Community Hospital
Richmond, VA 23223
County: Richmond City Directions Apple Maps Call (804) 225-1700
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Bon Secours - Richmond Community Hospital (opens the hospital's site)
Nearby hospitals
- 1.3mi Virginia Commonwealth University Health System Richmond, VA · Emergency room · median ER visit 3 hr 54 min Call Virginia Commonwealth University Health System Directions to Virginia Commonwealth University Health System (Google Maps) Details for Virginia Commonwealth University Health System
- 4.4mi Richmond VA Medical Center Richmond, VA · Emergency room · median ER visit 3 hr 5 min Call Richmond VA Medical Center Directions to Richmond VA Medical Center (Google Maps) Details for Richmond VA Medical Center
- 6.0mi Cjw Medical Center Richmond, VA · Emergency room · median ER visit 2 hr 44 min Call Cjw Medical Center Directions to Cjw Medical Center (Google Maps) Details for Cjw Medical Center
Quick answers about Bon Secours - Richmond Community Hospital
How long is the ER wait at Bon Secours - Richmond Community Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 1 hr 50 min in the Bon Secours - Richmond Community Hospital emergency room (the average across Virginia hospitals is 2 hr 47 min). 2% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (804) 225-1700. In an emergency, call 911.
What is the phone number for Bon Secours - Richmond Community Hospital?
The main phone number for Bon Secours - Richmond Community Hospital is (804) 225-1700, from Medicare's hospital records.
Call (804) 225-1700What is the address of Bon Secours - Richmond Community Hospital?
Bon Secours - Richmond Community Hospital is at 1500 N 28th St, Richmond, VA 23223.
Directions (opens Google Maps)Does Bon Secours - Richmond Community Hospital have an emergency room?
Yes. Bon Secours - Richmond Community Hospital has an emergency department, according to Medicare data.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at Bon Secours - Richmond Community Hospital spend a median of 1 hour 50 minutes there. That is 57 minutes shorter than the average across Virginia hospitals (2 hours 47 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Bon Secours - Richmond Community Hospital. For a medical emergency, call 911.
Compare ER waits across Virginia · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 67 completed surveys · patients discharged Jan 2025 – Dec 2025
67% would definitely recommend it (U.S. average 71%). 77% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. CMS gives a star rating only to hospitals with at least 100 completed surveys, so this hospital has answer percentages but no stars. These results come from fewer than 100 completed surveys, so CMS advises using them with caution. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Bon Secours - Richmond Community Hospital was no different from the national benchmark on the one hospital-acquired infection CMS could compare.
Hospital-acquired infections
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Hospital-wide, all conditions | 3.5% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 3 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 1.22 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.23 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.18 | 0.18 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at Bon Secours - Richmond Community Hospital
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 490094). Medicare Advantage plans have their own networks, which this section does not cover.
Virginia runs its own exchange, Virginia's Insurance Marketplace. Check its provider directory for Bon Secours - Richmond Community Hospital.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 3 readmission and return-visit measures CMS could compare, Bon Secours - Richmond Community Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 16.4% | 16.2% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
Bon Secours - Richmond Community Hospital's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 34 patients. | 79% | 66% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 386 patients. | 110 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 13 patients. | 177 min | 257 min |
| Patients who left the ER before being seenLower is better. 37,286 patients. | 2% | 2% |
| Health care workers vaccinated against fluHigher is better. 669 patients. | 67% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 104 patients. | 10% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 12 patients. | 100% | 93% |
| Blood clot prevention givenHigher is better. 542 patients. | 97% | 91%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Bon Secours - Richmond Community Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 3.1mi Vcu Health Children's Services at Brook Road Richmond, VA · 47 beds Medicare overall 5 of 5 stars
- 3.6mi The Virginia Home Richmond, VA · 130 beds Medicare overall 3 of 5 stars Abuse citation (CMS)
- 4.3mi Forest Hill Health & Rehabilitation Richmond, VA · 174 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.2mi VCU Medical CenterRichmond, VA Not rated
- 2.0mi East Henrico Dialysis CenterRichmond, VA
- 2.0mi DaVita Richmond Community DialysisRichmond, VA
Home health agencies nearby See more
- 1.5mi Jobeka Health Care ServicesRichmond, VA Not rated
- 2.0mi Compassus Bsmh Richmond HHARichmond, VA · 84% would recommend
- 5.2mi Westminster Canterbury CorporationRichmond, VA
Hospice care providers nearby See more
- 2.0mi Bon Secours Hospice and Palliative CareRichmond, VA · 82% would recommend
- 5.2mi Westminster Canterbury Richmond at HomeRichmond, VA · 60% would recommend Not rated
- 5.5mi VCU Health Hospice at Home By BayadaRichmond, VA · 83% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Bon Secours - Richmond Community Hospital
229 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 18 specialties.
Find doctors in Richmond
Medicare-enrolled specialists with a practice in Richmond, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Bon Secours - Richmond Community Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Virginia.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| PsychosesDRG 885 | 70 | $36,730 | $14,692 | +26% |
| Heart failure and shock with major complicationsDRG 291 | 11 | $22,259 | $12,664 | +15% |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Aug 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Virginia hospital finances.
Who owns Bon Secours - Richmond Community Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Bon Secours-richmond Community Hospital LLC, a non-profit organization, incorporated 1922.
349 doctors and other clinicians list Bon Secours - Richmond Community Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Bon Secours - Richmond Community Hospital
HRSA shortage designations and BLS pay data
Primary care: Parts of Richmond City are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Mental health: Parts of Richmond City are federally designated health professional shortage areas (1 designation). Highest shortage score 15.
Dental: Parts of Richmond City are federally designated health professional shortage areas (2 designations). Highest shortage score 19.
Nurse pay: registered nurses in Virginia earn a median $93,600 a year. Healthcare salaries in Virginia.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Virginia shortage areas
Closest other hospitals
Healthcare pay in Virginia
Registered nurses across Virginia (all employers) earned a median of $93,600 a year (BLS, May 2025).Registered Nurse (RN) salary in VirginiaNurse Practitioner salary in VirginiaRespiratory Therapist salary in VirginiaHealthcare salaries in Virginia
Cite this data
Writing about Bon Secours - Richmond Community Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.