Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Virginia Commonwealth University Health System
Richmond, VA 23298
County: Richmond City Directions Apple Maps Call (804) 828-9000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Virginia Commonwealth University Health System (opens the hospital's site)
Nearby hospitals
- 0.2mi Medical College of Virginia Hospitals Richmond, VA · Emergency room · median ER visit 3 hr 54 min Call Medical College of Virginia Hospitals Directions to Medical College of Virginia Hospitals (Google Maps) Details for Medical College of Virginia Hospitals
- 1.3mi Bon Secours - Richmond Community Hospital Richmond, VA · Emergency room · median ER visit 1 hr 51 min Call Bon Secours - Richmond Community Hospital Directions to Bon Secours - Richmond Community Hospital (Google Maps) Details for Bon Secours - Richmond Community Hospital
- 3.6mi Richmond VA Medical Center Richmond, VA · Emergency room · median ER visit 3 hr 5 min Call Richmond VA Medical Center Directions to Richmond VA Medical Center (Google Maps) Details for Richmond VA Medical Center
Quick answers about Virginia Commonwealth University Health System
How long is the ER wait at Virginia Commonwealth University Health System?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 54 min in the Virginia Commonwealth University Health System emergency room (the average across Virginia hospitals is 2 hr 46 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (804) 828-9000. In an emergency, call 911.
What is the phone number for Virginia Commonwealth University Health System?
The main phone number for Virginia Commonwealth University Health System is (804) 828-9000, from Medicare's hospital records.
Call (804) 828-9000What is the address of Virginia Commonwealth University Health System?
Virginia Commonwealth University Health System is at 1250 E Marshall St, Richmond, VA 23298.
Directions (opens Google Maps)Does Virginia Commonwealth University Health System have an emergency room?
Yes. Virginia Commonwealth University Health System has an emergency department, according to Medicare data.
What is Virginia Commonwealth University Health System's Medicare star rating?
Virginia Commonwealth University Health System has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Virginia Commonwealth University Health System spend a median of 3 hours 54 minutes there. That is 1 hour 8 minutes longer than the average across Virginia hospitals (2 hours 46 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Virginia Commonwealth University Health System. For a medical emergency, call 911.
Compare ER waits across Virginia · How Virginia hospitals rank on star ratings · Other birthing-friendly hospitals in Virginia · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 1,989 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Virginia Commonwealth University Health System a 4-star patient experience rating out of 5. 75% would definitely recommend it (U.S. average 71%). 73% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 6 hospital-acquired infections CMS could compare, Virginia Commonwealth University Health System was better than the national benchmark on 3 and worse on 1. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 13.0% | 11.9% |
| Heart failure patients | 9.4% | 11.1% |
| Pneumonia patients | 14.8% | 15.2% |
| Stroke patients | 11.1% | 11.9% |
| COPD patients | 9.3% | 8.6% |
| Coronary bypass (CABG) surgery patients | 2.8% | 2.4% |
| Hospital-wide, all conditions | 3.2% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 12 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 4.8 | 4.1 | Not compared |
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 143.67 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 0.66 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.23 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.15 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.07 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.74 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 6.07 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 2.65 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 4.35 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.69 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.42 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
Of the 4 readmission and return-visit measures CMS could compare, Virginia Commonwealth University Health System was better on 1 and worse on 0 (than the national rate, or than expected for its patients).
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 14.5% | 14.4% | Not compared |
| Heart failure | 20.8% | 21.3% | Not compared |
| Pneumonia | 17.2% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.6% | 20% | Not compared |
| Heart bypass surgery (CABG) | 10.7% | 11% | Not compared |
| Hip or knee replacement | 6% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 6 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart bypass surgery | 1.057 | 112 | More than expected |
| Pneumonia | 1.054 | 311 | More than expected |
| Heart attack | 0.980 | 157 | Fewer than expected |
| COPD | 0.976 | 76 | Fewer than expected |
| Heart failure | 0.940 | 555 | Fewer than expected |
| Hip or knee replacement | 0.799 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Virginia Commonwealth University Health System's emergency department is classed by CMS as very high volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 104 patients. | 35% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 45 patients. | 31% | 73% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 370 patients. | 234 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 15 patients. | 233 min | 257 min |
| Patients who left the ER before being seenLower is better. 114,377 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 17,331 patients. | 85% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 9,274 patients. | 13% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 82 patients. | 95% | 93% |
| Blood clot prevention given in intensive careHigher is better. 5,706 patients. | 94% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 504 patients. | 98% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 40 |
| Patient experiencePatient survey results | 47 |
| SafetyHospital-acquired infections | 13.3 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Virginia Commonwealth University Health System
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 2.3mi The Virginia Home Richmond, VA · 130 beds Medicare overall 3 of 5 stars Abuse citation (CMS)
- 2.3mi Vcu Health Children's Services at Brook Road Richmond, VA · 47 beds Medicare overall 5 of 5 stars
- 3.1mi Forest Hill Health & Rehabilitation Richmond, VA · 174 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- <0.1mi VCU Medical CenterRichmond, VA Not rated
- 3.0mi Raceway Dialysis CenterRichmond, VA
- 3.1mi East Henrico Dialysis CenterRichmond, VA
Home health agencies nearby See more
- 0.2mi Jobeka Health Care ServicesRichmond, VA Not rated
- 3.1mi Compassus Bsmh Richmond HHARichmond, VA · 84% would recommend
- 4.5mi VCU Health at Home Health By BayadaRichmond, VA · 77% would recommend
Hospice care providers nearby See more
- 3.1mi Bon Secours Hospice and Palliative CareRichmond, VA · 82% would recommend
- 4.5mi VCU Health Hospice at Home By BayadaRichmond, VA · 83% would recommend
- 4.5mi Serenity FirstRichmond, VA · 88% would recommend Not rated
Source: CMS Care Compare. Distances are approximate.
Inpatient psychiatric unit
CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 490032
Virginia Commonwealth University Health System runs an inpatient psychiatric unit that reports its own results to Medicare. Follow-up within 7 days: 37% here, against 37% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
After discharge
During the stay
Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.
Doctors at Virginia Commonwealth University Health System
1,033 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 37 specialties.
Find doctors in Richmond
Medicare-enrolled specialists with a practice in Richmond, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Virginia Commonwealth University Health System
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Virginia.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 339 | $118,071 | $30,173 | +84% |
| Heart failure and shock with major complicationsDRG 291 | 230 | $76,701 | $22,298 | +102% |
| Percutaneous and other intracardiac procedures without major complicationsDRG 274 | 138 | $108,708 | $31,739 | +21% |
| Other kidney and urinary tract diagnoses with major complicationsDRG 698 | 119 | $80,852 | $25,765 | +81% |
| Circulatory disorders except AMI, with cardiac catheterization with major complicationsDRG 286 | 95 | $164,636 | $42,438 | +95% |
| Cardiac arrhythmia and conduction disorders with complicationsDRG 309 | 93 | $34,976 | $11,657 | +69% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 84 | $66,030 | $19,951 | +80% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 76 | $78,724 | $24,732 | +80% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 557 | $27,796 | $2,314 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 523 | $14,234 | $1,384 |
| Level 3 Excision/Biopsy/Incision and DrainageAPC 5073 | 493 | $32,044 | $2,416 |
| Level 2 Urology and Related ServicesAPC 5372 | 400 | $2,605 | $520 |
| Level 1 Endovascular ProceduresAPC 5191 | 358 | $28,690 | $2,768 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Virginia hospital finances.
Who owns Virginia Commonwealth University Health System
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Virginia Commonwealth University Health System Authority, a non-profit organization.
1,874 doctors and other clinicians list Virginia Commonwealth University Health System as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Virginia Commonwealth University Health System
HRSA shortage designations and BLS pay data
Nurse pay: registered nurses in Virginia earn a median $93,600 a year. Healthcare salaries in Virginia.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need.
Closest other hospitals
Healthcare pay in Virginia
Registered nurses across Virginia (all employers) earned a median of $93,600 a year (BLS, May 2025).Registered Nurse (RN) salary in VirginiaNurse Practitioner salary in VirginiaRespiratory Therapist salary in VirginiaHealthcare salaries in Virginia
Cite this data
Writing about Virginia Commonwealth University Health System? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.