Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Citizens Medical Center
Victoria, TX 77901
County: Victoria Directions Apple Maps Call (361) 573-9181
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Citizens Medical Center (opens the hospital's site)
Nearby hospitals
- 1.3mi Detar Hospital Navarro Victoria, TX · Emergency room · median ER visit 2 hr 8 min Call Detar Hospital Navarro Directions to Detar Hospital Navarro (Google Maps) Details for Detar Hospital Navarro
- 4.0mi Victoria Warm Springs Hospital Victoria, TX Call Victoria Warm Springs Hospital Directions to Victoria Warm Springs Hospital (Google Maps) Details for Victoria Warm Springs Hospital
- 23mi Jackson Healthcare Center Edna, TX · Emergency room · median ER visit 1 hr 57 min Call Jackson Healthcare Center Directions to Jackson Healthcare Center (Google Maps) Details for Jackson Healthcare Center
Quick answers about Citizens Medical Center
How long is the ER wait at Citizens Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 20 min in the Citizens Medical Center emergency room (the average across Texas hospitals is 2 hr 26 min). 3% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (361) 573-9181. In an emergency, call 911.
What is the phone number for Citizens Medical Center?
The main phone number for Citizens Medical Center is (361) 573-9181, from Medicare's hospital records.
Call (361) 573-9181What is the address of Citizens Medical Center?
Citizens Medical Center is at 2701 Hospital Dr, Victoria, TX 77901.
Directions (opens Google Maps)Does Citizens Medical Center have an emergency room?
Yes. Citizens Medical Center has an emergency department, according to Medicare data.
What is Citizens Medical Center's Medicare star rating?
Citizens Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Citizens Medical Center spend a median of 3 hours 20 minutes there. That is 54 minutes longer than the average across Texas hospitals (2 hours 26 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Citizens Medical Center. For a medical emergency, call 911.
Compare ER waits across Texas · How Texas hospitals rank on star ratings · Other birthing-friendly hospitals in Texas · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 964 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Citizens Medical Center a 3-star patient experience rating out of 5. 73% would definitely recommend it (U.S. average 71%). 73% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Citizens Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 5 hospital-acquired infections CMS could compare, Citizens Medical Center was better than the national benchmark on 3 and worse on 0. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 12.4% | 11.9% |
| Heart failure patients | 11.1% | 11.1% |
| Pneumonia patients | 18.4% | 15.2% |
| Stroke patients | 16.6% | 11.9% |
| COPD patients | 9.4% | 8.6% |
| Coronary bypass (CABG) surgery patients | 2.5% | 2.4% |
| Hospital-wide, all conditions | 4.3% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 170.07 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 0.64 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.24 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.28 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 1.99 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.58 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 6.06 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.92 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 4.36 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 2 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.17 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Citizens Medical Center accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 450023). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Texas that list this hospital
| Insurer | Plans in network | Network | Network tier |
|---|---|---|---|
| Blue Cross and Blue Shield of Texas | 463 of 594 plans | BLUE-ADVANTAGE-HMO | Blue-Advantage-Hmo |
| Antidote Health | 41 of 43 plans | TIERTWO | Tiertwo |
| Wellpoint | 23 of 23 plans | – | Participating |
| CHRISTUS Health Plan | 18 of 18 plans | – | Preferred |
| Ambetter | 17 of 38 plans | – | Preferred |
| UnitedHealthcare | 14 of 47 plans | – | Non-Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Texas
Plans that include this hospital: Blue Advantage Bronze HMO℠ - Balance HSA, Blue Advantage Bronze HMO℠ - Standard HSA, Blue Advantage Gold HMO℠ - Max, Blue Advantage Gold HMO℠ - Secure, Blue Advantage Gold HMO℠ - Standard, Blue Advantage Plus Bronze℠ - Standard HSA Compare plans
What insurance does Citizens Medical Center accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Citizens Medical Center is in network for 6 Marketplace insurers in Texas: Blue Cross and Blue Shield of Texas (463 of 594 plans), Antidote Health (41 of 43 plans), Wellpoint (23 of 23 plans) and 3 other insurers. This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Citizens Medical Center take Medicare?
Citizens Medical Center is a Medicare-certified hospital (CMS Certification Number 450023), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Citizens Medical Center accept Blue Cross and Blue Shield of Texas?
Citizens Medical Center is in network for 463 of 594 plans that Blue Cross and Blue Shield of Texas sells on the Texas Marketplace in 2027, according to Blue Cross and Blue Shield of Texas's network file loaded November 4, 2026. Not every Blue Cross and Blue Shield of Texas plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Citizens Medical Center accept Antidote Health?
Citizens Medical Center is in network for 41 of 43 plans that Antidote Health sells on the Texas Marketplace in 2027, according to Antidote Health's network file loaded November 4, 2026. Not every Antidote Health plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Citizens Medical Center accept Wellpoint?
Citizens Medical Center is in network for 23 of 23 plans that Wellpoint sells on the Texas Marketplace in 2027, according to Wellpoint's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, Citizens Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 14% | 14.4% | Not compared |
| Heart failure | 21.2% | 21.3% | Not compared |
| Pneumonia | 16.7% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.9% | 20% | Not compared |
| Heart bypass surgery (CABG) | 11.2% | 11% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 4 of 5 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Pneumonia | 1.094 | 271 | More than expected |
| Heart failure | 1.080 | 383 | More than expected |
| COPD | 1.033 | 70 | More than expected |
| Heart bypass surgery | 1.011 | – | More than expected |
| Heart attack | 0.969 | 156 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Citizens Medical Center's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 95 patients. | 56% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 35 patients. | 71% | 73% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 20 patients. | 90% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 352 patients. | 200 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 14 patients. | 322 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 12 patients. | 504 min | 287 min |
| Patients who left the ER before being seenLower is better. 39,579 patients. | 3% | 2% |
| Health care workers vaccinated against fluHigher is better. 1,741 patients. | 67% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,740 patients. | 18% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 380 patients. | 99% | 93% |
| Blood clot prevention givenHigher is better. 4,445 patients. | 88% | 90%* |
| Stroke: clot prevention started by day 2Higher is better. 78 patients. | 95% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 12 |
| Patient experiencePatient survey results | 50 |
| SafetyHospital-acquired infections | 61.7 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Citizens Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.8mi Riverside Oaks Victoria, TX · 108 beds Medicare overall 5 of 5 stars · Short-stay quality 4 of 5
- 1.0mi The Courtyard Rehabilitation and Healthcare Center Victoria, TX · 56 beds Medicare overall 3 of 5 stars · Short-stay quality 3 of 5
- 2.3mi Twin Pines Nursing and Rehabilitation Victoria, TX · 200 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 0.7mi DaVita Spring Creek DialysisVictoria, TX
- 0.7mi DaVita Victoria Dialysis CenterVictoria, TX
- 0.7mi Liberty Dialysis VictoriaVictoria, TX
Home health agencies nearby See more
- 0.7mi Elite Home HealthVictoria, TX · 79% would recommend
- 0.7mi Texas Home Health Skilled ServicesVictoria, TX · 80% would recommend
- 0.7mi Citizens Medical Center Home Health AgencyVictoria, TX · 93% would recommend
Hospice care providers nearby See more
- 0.7mi Hospice of South Texas INCVictoria, TX · 94% would recommend
- 0.7mi Crown HospiceVictoria, TX · 88% would recommend
- 7.5mi Harbor Hospice of VictoriaVictoria, TX · 82% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Citizens Medical Center
175 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 27 specialties.
Find doctors in Victoria
Medicare-enrolled specialists with a practice in Victoria, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Citizens Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Texas.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Heart failure and shock with major complicationsDRG 291 | 170 | $26,422 | $9,472 | −20% |
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 111 | $42,872 | $13,724 | −18% |
| Kidney and urinary tract infections without major complicationsDRG 690 | 50 | $15,540 | $6,483 | −22% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 49 | $38,413 | $11,537 | −16% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 40 | $34,759 | $9,702 | −15% |
| Diabetes with complicationsDRG 638 | 35 | $18,522 | $7,160 | −30% |
| Cardiac arrhythmia and conduction disorders with complicationsDRG 309 | 33 | $16,094 | $6,103 | −13% |
| Miscellaneous disorders of nutrition, metabolism, fluids and electrolytes without major complicationsDRG 641 | 32 | $14,473 | $6,355 | −19% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 298 | $12,680 | $2,389 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 108 | $32,641 | $11,308 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 107 | $7,674 | $1,389 |
| Level 1 Endovascular ProceduresAPC 5191 | 73 | $10,703 | $2,820 |
| Level 5 Urology and Related ServicesAPC 5375 | 68 | $15,845 | $4,462 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Texas hospital finances.
Who owns Citizens Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Citizens Medical Center County of Victoria, a non-profit organization, incorporated 1956.
314 doctors and other clinicians list Citizens Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Citizens Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Victoria are federally designated health professional shortage areas (1 designation). Highest shortage score 9.
Mental health: Victoria is a federally designated health professional shortage area. Highest shortage score 13.
Dental: Parts of Victoria are federally designated health professional shortage areas (1 designation). Highest shortage score 18.
Nurse pay: registered nurses in Texas earn a median $95,970 a year. Healthcare salaries in Texas.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Texas shortage areas
Closest other hospitals
Healthcare pay in Texas
Registered nurses across Texas (all employers) earned a median of $95,970 a year (BLS, May 2025).Registered Nurse (RN) salary in TexasNurse Practitioner salary in TexasRespiratory Therapist salary in TexasHealthcare salaries in Texas
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Cite this data
Writing about Citizens Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.