facebook tracking Covenant Medical Center, Lubbock, TX: ER Visit 2h 44m

Covenant Medical Center, Lubbock, TX

3615 19th St, Lubbock, TX 79410Lubbock County

Acute care hospital 439 beds (Medicare cost report FY2025) Emergency room

Independent directory · data from CMS, not from this hospital

Covenant Medical Center is a non-profit acute care hospital in Lubbock, Texas, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 2 hr 44 min in its emergency department, 18 min longer than the average across Texas hospitals (2 hr 26 min). Medicare rates it 3 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey. Covenant Medical Center is in network for at least one 2027 Marketplace plan from 2 insurers in Texas, according to the insurers' network files loaded November 4, 2026.

Visiting Covenant Medical Center

Address 3615 19th St
Lubbock, TX 79410
County: Lubbock
Directions Apple Maps Call (806) 725-0000
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 2 hr 44 min (average across TX hospitals: 2 hr 26 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across TX
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Covenant Medical Center (opens the hospital's site)

Quick answers about Covenant Medical Center

How long is the ER wait at Covenant Medical Center?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 44 min in the Covenant Medical Center emergency room (the average across Texas hospitals is 2 hr 26 min). 7% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (806) 725-0000. In an emergency, call 911.

What is the phone number for Covenant Medical Center?

The main phone number for Covenant Medical Center is (806) 725-0000, from Medicare's hospital records.

Call (806) 725-0000
What is the address of Covenant Medical Center?

Covenant Medical Center is at 3615 19th St, Lubbock, TX 79410.

Directions (opens Google Maps)
Does Covenant Medical Center have an emergency room?

Yes. Covenant Medical Center has an emergency department, according to Medicare data.

What is Covenant Medical Center's Medicare star rating?

Covenant Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Covenant Medical Center spend a median of 2 hours 44 minutes there. That is 18 minutes longer than the average across Texas hospitals (2 hours 26 minutes).

CMS rating ★★★★★ 3/5
Left before seen 7%
ER volume very high
Type Acute Care
Ownership Non-profit

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Covenant Medical Center. For a medical emergency, call 911.

Compare ER waits across Texas · How Texas hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us

Advertisement

What patients say

CMS patient survey (HCAHPS) · 868 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Covenant Medical Center a 3-star patient experience rating out of 5. 70% would definitely recommend it (U.S. average 71%). 70% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 70% U.S. 71% · TX 73%
Rated 9 or 10 of 10 70% U.S. 72% · TX 74%
Survey response rate 19% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
76% always · 5% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
76% always · 7% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
58% always · 23% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
85% yes · 15% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
64% always · 13% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
60% always · 10% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
70% 9 or 10 · 9% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
70% definitely yes · 4% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

Advertisement

Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Of the 5 hospital-acquired infections CMS could compare, Covenant Medical Center was better than the national benchmark on 4 and worse on 1. Its rate of serious complications was same as national.

Hospital-acquired infections

Central line-associated bloodstream infections (CLABSI)Bloodstream infections in patients with a central IV line, in ICUs and select wards.
Better than national 6 infections vs 14.3 predicted · ratio 0.42
Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Better than national 8 infections vs 21.8 predicted · ratio 0.37
Surgical site infections after colon surgeryInfections at the surgery site after colon surgery.
Worse than national 20 infections vs 9.5 predicted · ratio 2.10
MRSA bloodstream infectionsBloodstream infections caused by methicillin-resistant Staphylococcus aureus, a drug-resistant bacteria.
Better than national 4 infections vs 13.6 predicted · ratio 0.29
C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Better than national 42 infections vs 60.9 predicted · ratio 0.69

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 0.74

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart attack patients 13.3% 11.9%
Heart failure patients 9.7% 11.1%
Pneumonia patients 15.2% 15.2%
Stroke patients 10.3% 11.9%
COPD patients 13.0% 8.6%
Coronary bypass (CABG) surgery patients 2.4% 2.4%
Hospital-wide, all conditions 3.8% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

Deaths among surgical patients with serious treatable complications234.1 per 1,000 patients · U.S. 173.3
Worse than national
Blood clots in the lungs or legs after surgery1.31 per 1,000 patients · U.S. 3.52
Better than national
All 11 complication measures
MeasureThis hospitalU.S.CMS comparison
Deaths among surgical patients with serious treatable complicationsper 1,000 patients 234.1 173.3 Worse than national
Pressure ulcers (bed sores)per 1,000 patients 0.19 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.22 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.14 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 3.22 2.34 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1.38 1.67 Same as national
Respiratory failure after surgeryper 1,000 patients 9.84 9.42 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 1.31 3.52 Better than national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 4.48 5.27 Same as national
Surgical wound splitting openper 1,000 patients 1.88 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 1.12 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

What insurance does Covenant Medical Center accept?

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 450040). Medicare Advantage plans have their own networks, which this section does not cover.

2027 Marketplace plans in Texas that list this hospital

Marketplace insurers whose 2027 plan networks in Texas list Covenant Medical Center, most plans in network first
InsurerPlans in networkNetworkNetwork tier
Antidote Health 41 of 43 plans TIERTWO Tiertwo
UnitedHealthcare 14 of 47 plans – Non-Preferred

2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Texas

Plans that include this hospital: Antidote Health Bronze Elite, Antidote Health Bronze Elite + Dental, Antidote Health Bronze Enhanced Blood Pressure Management + Dental Unlimited, Antidote Health Bronze Enhanced Blood Pressure Management Unlimited, Antidote Health Bronze Enhanced Diabetes + Dental Unlimited, Antidote Health Bronze Enhanced Diabetes Unlimited Compare plans

Is Covenant Medical Center in your plan?

For HealthCare.gov Marketplace plans (2027). Enter your ZIP code, then pick your insurer and plan. We only use your ZIP code to find plans; we don't save it.

Live from HealthCare.gov's Marketplace provider data, as reported by insurers. Networks change: confirm with your insurer before you get care. Not affiliated with HealthCare.gov or CMS.

What insurance does Covenant Medical Center accept?

In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Covenant Medical Center is in network for 2 Marketplace insurers in Texas: Antidote Health (41 of 43 plans) and UnitedHealthcare (14 of 47 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Covenant Medical Center take Medicare?

Covenant Medical Center is a Medicare-certified hospital (CMS Certification Number 450040), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.

Does Covenant Medical Center accept Antidote Health?

Covenant Medical Center is in network for 41 of 43 plans that Antidote Health sells on the Texas Marketplace in 2027, according to Antidote Health's network file loaded November 4, 2026. Not every Antidote Health plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Covenant Medical Center accept UnitedHealthcare?

Covenant Medical Center is in network for 14 of 47 plans that UnitedHealthcare sells on the Texas Marketplace in 2027, according to UnitedHealthcare's network file loaded November 4, 2026. Not every UnitedHealthcare plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 2 readmission and return-visit measures CMS could compare, Covenant Medical Center was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart attack 15% 14.4% Not compared
Heart failure 20.2% 21.3% Not compared
Pneumonia 17.7% 17.3% Not compared
COPD (chronic lung disease) 21.1% 20% Not compared
Heart bypass surgery (CABG) 12.2% 11% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart attackDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -15.9 days per 100 discharges vs expected · U.S. +4.2
Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -12.1 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +22.3 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 12.5 per 1,000 procedures · U.S. 13
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 1.10 1.00 = expected · U.S. 1.00

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 1 of 5 conditions is above 1.00.

ConditionRatioPatientsReadmissions
COPD 1.006 119 More than expected
Heart bypass surgery 0.975 – Fewer than expected
Heart attack 0.911 228 Fewer than expected
Heart failure 0.898 507 Fewer than expected
Pneumonia 0.874 667 Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Covenant Medical Center's emergency department is classed by CMS as very high volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 153 patients. 64% 65%
Septic shock: full treatment within 3 hoursHigher is better. 43 patients. 86% 73%
Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 14 patients. 64% 69%
Heart attack (STEMI): timely clot-busting or artery-opening careHigher is better. 27 patients. 59% 53%*
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 486 patients. 164 min 162 min
Patients who left the ER before being seenLower is better. 61,421 patients. 7% 2%
Health care workers vaccinated against fluHigher is better. 4,807 patients. 56% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 3,946 patients. 19% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 95 patients. 83% 93%
Stroke: discharged on clot-prevention medicineHigher is better. 606 patients. 97% 98%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
No penalty
Not in the worst-performing quarter on infections and patient-safety problems. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
18.7 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
1.13
13% more than the national median per hospital stay (about $30,981 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications26
Patient experiencePatient survey results22
SafetyHospital-acquired infections26.7
Efficiency and costMedicare spending per patient0

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Covenant Medical Center

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

Advertisement

Doctors at Covenant Medical Center

368 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 30 specialties.

See all 368 clinicians

Find doctors in Lubbock

Medicare-enrolled specialists with a practice in Lubbock, with addresses, phone numbers and the hospitals they work with.

Advertisement

What Medicare paid at Covenant Medical Center

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Texas.

Hospital stays

StayStaysAvg billedAvg payment (Medicare + patient)vs state
Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 492 $183,167 $15,712 −6%
Heart failure and shock with major complicationsDRG 291 208 $134,790 $10,986 −7%
Respiratory infections and inflammations with major complicationsDRG 177 160 $158,860 $13,333 −3%
Simple pneumonia and pleurisy with major complicationsDRG 193 116 $123,978 $11,118 −3%
Intracranial hemorrhage or cerebral infarction with major complicationsDRG 064 112 $174,048 $15,147 −10%
Hip and femur procedures except major joint with complicationsDRG 481 110 $188,608 $15,524 −12%
Renal failure with major complicationsDRG 682 95 $153,084 $12,285 −4%
Infectious and parasitic diseases with operating room procedures with major complicationsDRG 853 95 $391,921 $36,991 −11%

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 908 $50,097 $2,354
Level 1 Endovascular ProceduresAPC 5191 176 $47,331 $2,821
Level 2 Upper GI ProceduresAPC 5302 176 $34,448 $1,622
Level 3 Electrophysiologic ProceduresAPC 5213 155 $164,716 $20,221
Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 139 $18,217 $1,407

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Jun 2025

Beds
439
Reported to Medicare, FY2025
Employees
2,109
Full-time equivalent
Discharges
18,504
Inpatient stays a year
Patient revenue
$544.6 million
Net of discounts
Operating margin
-16.3%
On patient care
Charity care
$32.7 million
5.2% of expenses
Bad debt
$30.7 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Texas hospital finances.

Who owns Covenant Medical Center

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Covenant Medical Center, a non-profit organization, incorporated 2017.

Providence Health & Services - Washington Operational or managerial control · since 2020 Non-profit
Covenant Health System Owns 5% or more directly · 100% · since 2019 Non-profit

692 doctors and other clinicians list Covenant Medical Center as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Dec 2023 · Covenant Medical Center (EIN 82-2913146)

Revenue
$510.1 million
Expenses
$578.5 million
Deficit
$68.3 million
-13.4% of revenue

As filed with the IRS by Covenant Medical Center. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Covenant Medical Center

HRSA shortage designations and BLS pay data

Nurse pay: registered nurses in Texas earn a median $95,970 a year. Healthcare salaries in Texas.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need.

Healthcare pay in Texas

Registered nurses across Texas (all employers) earned a median of $95,970 a year (BLS, May 2025).Registered Nurse (RN) salary in TexasNurse Practitioner salary in TexasRespiratory Therapist salary in TexasHealthcare salaries in Texas

Cite this data

Writing about Covenant Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/texas/lubbock/covenant-medical-center/3615-19th-st/

Advertisement