facebook tracking Memphis VA Medical Center, Memphis, TN: ER Visit 4h 8m

Memphis VA Medical Center, Memphis, TN

116 N Pauline St, Memphis, TN 38105Shelby County

VA acute care hospital Emergency room

Independent directory · data from CMS, not from this hospital

Memphis VA Medical Center is a VA acute care hospital in Memphis, Tennessee, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 4 hr 8 min in its emergency department, 1 hr 25 min longer than the average across Tennessee hospitals (2 hr 43 min). Medicare rates it 3 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey.

Visiting Memphis VA Medical Center

Address 116 N Pauline St
Memphis, TN 38105
County: Shelby
Directions Apple Maps Call (901) 523-8990
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 4 hr 8 min (average across TN hospitals: 2 hr 43 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across TN
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Quick answers about Memphis VA Medical Center

How long is the ER wait at Memphis VA Medical Center?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 4 hr 8 min in the Memphis VA Medical Center emergency room (the average across Tennessee hospitals is 2 hr 43 min). 1% of ER patients left before being seen. For tonight's wait, call (901) 523-8990. In an emergency, call 911.

What is the phone number for Memphis VA Medical Center?

The main phone number for Memphis VA Medical Center is (901) 523-8990, from Medicare's hospital records.

Call (901) 523-8990
What is the address of Memphis VA Medical Center?

Memphis VA Medical Center is at 116 N Pauline St, Memphis, TN 38105.

Directions (opens Google Maps)
Does Memphis VA Medical Center have an emergency room?

Yes. Memphis VA Medical Center has an emergency department, according to Medicare data.

What is Memphis VA Medical Center's Medicare star rating?

Memphis VA Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Memphis VA Medical Center spend a median of 4 hours 8 minutes there. That is 1 hour 25 minutes longer than the average across Tennessee hospitals (2 hours 43 minutes).

CMS rating ★★★★★ 3/5
Left before seen 1%
ER volume medium
Type Acute Care - Veterans Administration
Ownership VA

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Memphis VA Medical Center. For a medical emergency, call 911.

Compare ER waits across Tennessee · How Tennessee hospitals rank on star ratings · Other VA hospitals in Tennessee · How we source this data · Something wrong on this page? Tell us

Advertisement

What patients say

CMS patient survey (HCAHPS) · 561 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Memphis VA Medical Center a 3-star patient experience rating out of 5. 61% would definitely recommend it (U.S. average 71%). 68% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 61% U.S. 71% · TN 70%
Rated 9 or 10 of 10 68% U.S. 72% · TN 71%
Survey response rate 27% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
77% always · 6% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
81% always · 4% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
63% always · 21% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
83% yes · 17% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
64% always · 15% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
55% always · 15% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
68% 9 or 10 · 12% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
61% definitely yes · 8% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

Advertisement

Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Memphis VA Medical Center was no different from the national benchmark on all 2 hospital-acquired infections CMS could compare. Its rate of serious complications was same as national.

Hospital-acquired infections

Central line-associated bloodstream infections (CLABSI)Bloodstream infections in patients with a central IV line, in ICUs and select wards.
Same as national 5 infections vs 2.2 predicted · ratio 2.28
Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Same as national 3 infections vs 3.1 predicted · ratio 0.97

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 1.22

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart attack patients 11.5% 11.9%
Heart failure patients 6.9% 11.1%
Pneumonia patients 10.9% 15.2%
COPD patients 5.7% 8.6%
Hospital-wide, all conditions 3.2% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

Pressure ulcers (bed sores)1.49 per 1,000 patients · U.S. 0.63
Worse than national
All 11 complication measures
MeasureThis hospitalU.S.CMS comparison
Deaths among surgical patients with serious treatable complicationsper 1,000 patients 174.74 173.3 Same as national
Pressure ulcers (bed sores)per 1,000 patients 1.49 0.63 Worse than national
Falls in the hospital that caused a broken boneper 1,000 patients 0.34 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.17 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.28 2.34 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1.33 1.67 Same as national
Respiratory failure after surgeryper 1,000 patients 7.2 9.42 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 3.06 3.52 Same as national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 7.08 5.27 Same as national
Surgical wound splitting openper 1,000 patients 1.59 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 0.88 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart attack 14.2% 14.4% Not compared
Heart failure 24.6% 21.3% Not compared
Pneumonia 19.4% 17.3% Not compared
COPD (chronic lung disease) 19.8% 20% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart attackDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +1 days per 100 discharges vs expected · U.S. +4.2
Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +26.8 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +34.1 days per 100 discharges vs expected · U.S. +3.9

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Memphis VA Medical Center's emergency department is classed by CMS as medium volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 140 patients. 80% 65%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 100 patients. 248 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 27 patients. 357 min 257 min
Patients who left the ER before being seenLower is better. 24,215 patients. 1% 2%
Health care workers vaccinated against fluHigher is better. 2,633 patients. 86% 78%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 45 patients. 96% 93%
Blood clot prevention givenHigher is better. 2,043 patients. 88% 90%*
Blood clot prevention given in intensive careHigher is better. 732 patients. 84% 97%*
Stroke: discharged on clot-prevention medicineHigher is better. 50 patients. 100% 98%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Care after a stay at Memphis VA Medical Center

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

Advertisement

Find doctors in Memphis

Medicare-enrolled specialists with a practice in Memphis, with addresses, phone numbers and the hospitals they work with.

Advertisement

The area around Memphis VA Medical Center

HRSA shortage designations and BLS pay data

Primary care: Parts of Shelby are federally designated health professional shortage areas (6 designations). Highest shortage score 21.

Mental health: Parts of Shelby are federally designated health professional shortage areas (5 designations). Highest shortage score 19.

Dental: Parts of Shelby are federally designated health professional shortage areas (4 designations). Highest shortage score 19.

Nurse pay: registered nurses in Tennessee earn a median $81,500 a year. Healthcare salaries in Tennessee.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Tennessee shortage areas

Healthcare pay in Tennessee

Registered nurses across Tennessee (all employers) earned a median of $81,500 a year (BLS, May 2025).Registered Nurse (RN) salary in TennesseeNurse Practitioner salary in TennesseeRespiratory Therapist salary in TennesseeHealthcare salaries in Tennessee

Add this rating badge to your website
Memphis VA Medical Center rating badge

The badge updates automatically when CMS publishes new ratings. The compact and footer-strip sizes fit site footers and sidebars. All badge sizes and help.

Cite this data

Writing about Memphis VA Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/tennessee/memphis/memphis-va-medical-center/116-n-pauline-st/

Advertisement