Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Mary Hitchcock Memorial Hospital
Lebanon, NH 03756
County: Grafton Directions Apple Maps Call (603) 650-5000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Mary Hitchcock Memorial Hospital (opens the hospital's site)
Nearby hospitals
- 2.5mi Alice Peck Day Memorial Hospital Lebanon, NH · Emergency room · median ER visit 2 hr 6 min Call Alice Peck Day Memorial Hospital Directions to Alice Peck Day Memorial Hospital (Google Maps) Details for Alice Peck Day Memorial Hospital
- 3.9mi White River Jct VA Medical Center White River Junction, VT · Emergency room Call White River Jct VA Medical Center Directions to White River Jct VA Medical Center (Google Maps) Details for White River Jct VA Medical Center
- 15mi Mt Ascutney Hospital Windsor, VT · Emergency room · median ER visit 2 hr 13 min Call Mt Ascutney Hospital Directions to Mt Ascutney Hospital (Google Maps) Details for Mt Ascutney Hospital
Quick answers about Mary Hitchcock Memorial Hospital
How long is the ER wait at Mary Hitchcock Memorial Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 4 hr 22 min in the Mary Hitchcock Memorial Hospital emergency room (the average across New Hampshire hospitals is 2 hr 54 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (603) 650-5000. In an emergency, call 911.
What is the phone number for Mary Hitchcock Memorial Hospital?
The main phone number for Mary Hitchcock Memorial Hospital is (603) 650-5000, from Medicare's hospital records.
Call (603) 650-5000What is the address of Mary Hitchcock Memorial Hospital?
Mary Hitchcock Memorial Hospital is at 1 Medical Center Dr, Lebanon, NH 03756.
Directions (opens Google Maps)Does Mary Hitchcock Memorial Hospital have an emergency room?
Yes. Mary Hitchcock Memorial Hospital has an emergency department, according to Medicare data.
What is Mary Hitchcock Memorial Hospital's Medicare star rating?
Mary Hitchcock Memorial Hospital has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at Mary Hitchcock Memorial Hospital spend a median of 4 hours 22 minutes there. That is 1 hour 28 minutes longer than the average across New Hampshire hospitals (2 hours 54 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Mary Hitchcock Memorial Hospital. For a medical emergency, call 911.
Compare ER waits across New Hampshire · How New Hampshire hospitals rank on star ratings · Other birthing-friendly hospitals in New Hampshire · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 1,916 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave Mary Hitchcock Memorial Hospital a 3-star patient experience rating out of 5. 78% would definitely recommend it (U.S. average 71%). 71% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Mary Hitchcock Memorial Hospital
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 6 hospital-acquired infections CMS could compare, Mary Hitchcock Memorial Hospital was better than the national benchmark on 3 and worse on 2. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 11.3% | 11.9% |
| Heart failure patients | 10.4% | 11.1% |
| Pneumonia patients | 13.9% | 15.2% |
| Stroke patients | 12.5% | 11.9% |
| COPD patients | 7.0% | 8.6% |
| Coronary bypass (CABG) surgery patients | 2.1% | 2.4% |
| Hospital-wide, all conditions | 3.3% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3.3 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 0.19 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.3 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.15 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.98 | 2.25 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.12 | 1.56 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 8.9 | 8.15 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 2.85 | 3.31 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 2.64 | 4.89 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.7 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.39 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Mary Hitchcock Memorial Hospital accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 300003). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in New Hampshire that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| Anthem Blue Cross Blue Shield | 58 of 81 plans | Participating |
| Harvard Pilgrim Health Care | 9 of 9 plans | Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in New Hampshire
Plans that include this hospital: Harvard Pilgrim Health Care NH Local Choice HMO Bronze, Harvard Pilgrim Health Care NH Local Choice HMO Gold, Harvard Pilgrim Health Care NH Local Choice HMO HSA Bronze, Harvard Pilgrim Health Care NH Local Choice HMO Silver, Harvard Pilgrim Health Care NH Local HMO Bronze Standard, Harvard Pilgrim Health Care NH Local HMO Gold Standard Compare plans
Adults in New Hampshire qualify for Medicaid up to 133% of the poverty line. Ask the hospital which New Hampshire Medicaid plans it takes.
What insurance does Mary Hitchcock Memorial Hospital accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Mary Hitchcock Memorial Hospital is in network for 2 Marketplace insurers in New Hampshire: Anthem Blue Cross Blue Shield (58 of 81 plans) and Harvard Pilgrim Health Care (9 of 9 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Mary Hitchcock Memorial Hospital take Medicare?
Mary Hitchcock Memorial Hospital is a Medicare-certified hospital (CMS Certification Number 300003), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Mary Hitchcock Memorial Hospital accept Anthem Blue Cross Blue Shield?
Mary Hitchcock Memorial Hospital is in network for 58 of 81 plans that Anthem Blue Cross Blue Shield sells on the New Hampshire Marketplace in 2027, according to Anthem Blue Cross Blue Shield's network file loaded November 4, 2026. Not every Anthem Blue Cross Blue Shield plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Mary Hitchcock Memorial Hospital accept Harvard Pilgrim Health Care?
Mary Hitchcock Memorial Hospital is in network for 9 of 9 plans that Harvard Pilgrim Health Care sells on the New Hampshire Marketplace in 2027, according to Harvard Pilgrim Health Care's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
Of the 4 readmission and return-visit measures CMS could compare, Mary Hitchcock Memorial Hospital was better on 0 and worse on 2 (than the national rate, or than expected for its patients).
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 14.9% | 16.2% | Not compared |
| Heart attack | 13.8% | 14.4% | Not compared |
| Heart failure | 21.1% | 21.3% | Not compared |
| Pneumonia | 18.7% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20% | 20% | Not compared |
| Heart bypass surgery (CABG) | 12.2% | 11% | Not compared |
| Hip or knee replacement | 5.1% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 1 of 6 conditions is above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Pneumonia | 1.007 | 341 | More than expected |
| Heart attack | 0.944 | 603 | Fewer than expected |
| COPD | 0.929 | 92 | Fewer than expected |
| Heart bypass surgery | 0.927 | 175 | Fewer than expected |
| Hip or knee replacement | 0.859 | – | Fewer than expected |
| Heart failure | 0.855 | 704 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
Mary Hitchcock Memorial Hospital's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 172 patients. | 53% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 70 patients. | 61% | 75% |
| Heart attack (STEMI): timely clot-busting or artery-opening careHigher is better. 100 patients. | 68% | 53%* |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 372 patients. | 262 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 29 patients. | 382 min | 257 min |
| Patients who left the ER before being seenLower is better. 35,066 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 12,748 patients. | 96% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 6,321 patients. | 20% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 98 patients. | 98% | 93% |
| Blood clot prevention given in intensive careHigher is better. 3,237 patients. | 96% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 383 patients. | 99% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 36.7 |
| Patient experiencePatient survey results | 50 |
| SafetyHospital-acquired infections | 30 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Mary Hitchcock Memorial Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 1.8mi Lebanon Center, Genesis HealthCare Lebanon, NH · 110 beds Not rated by Medicare (Special Focus Facility) Special Focus Facility
- 3.1mi Hanover Terrace Health and Rehabilitation Hanover, NH · 100 beds Medicare overall 4 of 5 stars · Short-stay quality 5 of 5
- 18mi Cedar Hill Health Care Center Windsor, VT · 39 beds Medicare overall 4 of 5 stars · Short-stay quality 3 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 3.5mi Fresenius Medical Care of LebanonLebanon, NH
- 22mi Fresenius Kidney Care ClaremontClaremont, NH
Home health agencies nearby See more
- 5.2mi Vna and Hospice of Vermont and New HampshireWhite River Junction, VT · 84% would recommend
- 23mi Lake Sunapee Home Care & HospiceNew London, NH · 89% would recommend
Hospice care providers nearby See more
- 5.2mi Vnh - Visiting Nurse & Hospice - Vermont & New HampshireWhite River Junction, VT · 89% would recommend
- 23mi Lake Sunapee Home Care & HospiceNew London, NH · 94% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Mary Hitchcock Memorial Hospital
1,359 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 39 specialties.
Find doctors in Lebanon
Medicare-enrolled specialists with a practice in Lebanon, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Mary Hitchcock Memorial Hospital lists them here:
From the hospital's price transparency file (www.dartmouth-hitchcock.org/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at Mary Hitchcock Memorial Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for New Hampshire.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 252 | $83,993 | $25,728 | +50% |
| Acute myocardial infarction, discharged alive with major complicationsDRG 280 | 159 | $69,709 | $20,508 | +37% |
| Endovascular cardiac valve replacement and supplement procedures without major complicationsDRG 267 | 145 | $126,230 | $51,583 | +17% |
| Heart failure and shock with major complicationsDRG 291 | 142 | $52,563 | $17,091 | +54% |
| Percutaneous cardiovascular procedures with intraluminal device without major complicationsDRG 322 | 111 | $93,294 | $20,524 | +14% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 103 | $64,945 | $21,331 | +48% |
| PsychosesDRG 885 | 103 | $69,277 | $21,869 | +7% |
| Infectious and parasitic diseases with operating room procedures with major complicationsDRG 853 | 90 | $211,594 | $70,473 | +49% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 2 Urology and Related ServicesAPC 5372 | 993 | $3,303 | $670 |
| Level 1 Intraocular ProceduresAPC 5491 | 922 | $12,304 | $2,377 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 808 | $8,718 | $1,436 |
| Level 2 Upper GI ProceduresAPC 5302 | 617 | $10,543 | $1,927 |
| Level 3 Urology and Related ServicesAPC 5373 | 580 | $7,096 | $2,011 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare New Hampshire hospital finances.
Who owns Mary Hitchcock Memorial Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Mary Hitchcock Memorial Hospital, a non-profit organization.
2,601 doctors and other clinicians list Mary Hitchcock Memorial Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Jun 2023 · Mary Hitchcock Memorial Hospital (EIN 02-0222140)
As filed with the IRS by Mary Hitchcock Memorial Hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around Mary Hitchcock Memorial Hospital
HRSA shortage designations and BLS pay data
Primary care: Parts of Grafton are federally designated health professional shortage areas (3 designations). Highest shortage score 15.
Mental health: Parts of Grafton are federally designated health professional shortage areas (2 designations). Highest shortage score 13.
Dental: Parts of Grafton are federally designated health professional shortage areas (3 designations). Highest shortage score 16.
Nurse pay: registered nurses in New Hampshire earn a median $99,700 a year. Healthcare salaries in New Hampshire.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. New Hampshire shortage areas
Closest other hospitals
Healthcare pay in New Hampshire
Registered nurses across New Hampshire (all employers) earned a median of $99,700 a year (BLS, May 2025).Registered Nurse (RN) salary in New HampshireNurse Practitioner salary in New HampshireRespiratory Therapist salary in New HampshireHealthcare salaries in New Hampshire
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Cite this data
Writing about Mary Hitchcock Memorial Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.