New London HospitalNew London, NH
New London Hospital is a non-profit critical access hospital in New London, New Hampshire, with an emergency department. As of the July 2026 CMS release, patients treated and sent home spend a median of 2 hr 40 min in its emergency department, 12 min shorter than the New Hampshire average of 2 hr 52 min. Medicare rates it 3 out of 5 stars overall, and patients give it 4 out of 5 in the Medicare patient survey.
(603) 526-2911 Visit Website- Time ZoneEST
- CountyMerrimack
- Emergency CapableYes
- FIPS33013
- Area Code603
Visiting New London Hospital
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients spend an average of 2 hours 40 minutes in the emergency department at New London Hospital. That is 12 minutes shorter than the New Hampshire average of 2 hours 52 minutes.
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with New London Hospital. For a medical emergency, call 911.
Compare ER waits across New Hampshire · How New Hampshire hospitals rank on star ratings · Other Critical Access hospitals in New Hampshire · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 199 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave New London Hospital a 4-star patient experience rating out of 5. 80% would definitely recommend it (U.S. average 71%). 80% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
New London Hospital was no different from the national benchmark on all 2 hospital-acquired infections CMS could compare.
Hospital-acquired infections
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 10.7% | 11.1% |
| Pneumonia patients | 14.4% | 15.2% |
| Hospital-wide, all conditions | 3.9% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Nearby ERs with shorter visits
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 3 readmission and return-visit measures CMS could compare, New London Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart failure | 22.1% | 21.3% | Not compared |
| Pneumonia | 19.1% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.9% | 20% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
New London Hospital's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S. |
|---|---|---|
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 612 patients. | 160 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 16 patients. | 125 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 20 patients. | 294 min | 287 min |
| Patients who left the ER before being seenLower is better. 8,045 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 533 patients. | 98% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 171 patients. | 27% | 15% |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. About the data.
Doctors at New London Hospital
240 Medicare-enrolled doctors and specialists list this hospital as an affiliation, across 33 specialties.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. New London Hospital lists them here:
From the hospital's price transparency file (newlondonhospital.org/cms-hpt.txt), checked Oct 24, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare New Hampshire hospital finances.
Who owns New London Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as The New London Hospital Association Inc, a non-profit organization, incorporated 1919.
477 doctors and other clinicians list New London Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Jun 2023 · The New London Hospital Association Inc (EIN 02-0222171)
As filed with the IRS by The New London Hospital Association Inc. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around New London Hospital
HRSA shortage designations and BLS pay data
Primary care: Parts of Merrimack are federally designated health professional shortage areas (2 designations). Highest shortage score 11.
Mental health: Parts of Merrimack are federally designated health professional shortage areas (2 designations). Highest shortage score 13.
Nurse pay: registered nurses in New Hampshire earn a median $99,700 a year. Healthcare salaries in New Hampshire.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. New Hampshire shortage areas
Find doctors in New London
Medicare-enrolled specialists with a practice in New London, with addresses, phone numbers and the hospitals they work with.
Add this rating badge to your website
The badge updates automatically when CMS publishes new ratings. About badges.