Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting MaineHealth Stephens Hospital
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Nearby hospitals
- 14mi Bridgton Hospital Bridgton, ME · Emergency room · median ER visit 1 hr 53 min Call Bridgton Hospital Directions to Bridgton Hospital (Google Maps) Details for Bridgton Hospital
- 17mi Central Maine Medical Center Lewiston, ME · Emergency room · median ER visit 3 hr 57 min Call Central Maine Medical Center Directions to Central Maine Medical Center (Google Maps) Details for Central Maine Medical Center
- 18mi St Marys Regional Medical Center Lewiston, ME · Emergency room · median ER visit 2 hr 15 min Call St Marys Regional Medical Center Directions to St Marys Regional Medical Center (Google Maps) Details for St Marys Regional Medical Center
Quick answers about MaineHealth Stephens Hospital
How long is the ER wait at MaineHealth Stephens Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 9 min in the MaineHealth Stephens Hospital emergency room (the average across Maine hospitals is 2 hr 41 min). 1% of ER patients left before being seen. For tonight's wait, call (207) 743-5933. In an emergency, call 911.
What is the phone number for MaineHealth Stephens Hospital?
The main phone number for MaineHealth Stephens Hospital is (207) 743-5933, from Medicare's hospital records.
Call (207) 743-5933What is the address of MaineHealth Stephens Hospital?
MaineHealth Stephens Hospital is at 181 Main Street, Norway, ME 04268.
Directions (opens Google Maps)Does MaineHealth Stephens Hospital have an emergency room?
Yes. MaineHealth Stephens Hospital has an emergency department, according to Medicare data.
What is MaineHealth Stephens Hospital's Medicare star rating?
MaineHealth Stephens Hospital has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at MaineHealth Stephens Hospital spend a median of 2 hours 9 minutes there. That is 32 minutes shorter than the average across Maine hospitals (2 hours 41 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with MaineHealth Stephens Hospital. For a medical emergency, call 911.
Compare ER waits across Maine · How Maine hospitals rank on star ratings · Other Critical Access hospitals in Maine · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 366 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave MaineHealth Stephens Hospital a 5-star patient experience rating out of 5. 79% would definitely recommend it (U.S. average 71%). 77% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
MaineHealth Stephens Hospital was no different from the national benchmark on the one hospital-acquired infection CMS could compare.
Hospital-acquired infections
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 12.4% | 11.1% |
| Pneumonia patients | 17.7% | 15.2% |
| Stroke patients | 13.0% | 11.9% |
| COPD patients | 9.8% | 8.6% |
| Hospital-wide, all conditions | 4.0% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at MaineHealth Stephens Hospital
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 201315). Medicare Advantage plans have their own networks, which this section does not cover.
Maine runs its own exchange, CoverME.gov. Check its provider directory for MaineHealth Stephens Hospital.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, MaineHealth Stephens Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 16% | 16.2% | Not compared |
| Heart failure | 20.7% | 21.3% | Not compared |
| Pneumonia | 17.8% | 17.3% | Not compared |
| COPD (chronic lung disease) | 18.6% | 20% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
MaineHealth Stephens Hospital's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S. |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 25 patients. | 76% | 66% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 386 patients. | 129 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 14 patients. | 203 min | 257 min |
| Patients who left the ER before being seenLower is better. 19,094 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 852 patients. | 91% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 440 patients. | 14% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 166 patients. | 98% | 93% |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Care after a stay at MaineHealth Stephens Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.4mi Norway Center for Health & Rehabilitation Norway, ME · 42 beds Medicare overall 5 of 5 stars · Short-stay quality 5 of 5
- 1.3mi Market Square Health Care Center South Paris, ME · 76 beds Medicare overall 1 of 5 stars · Short-stay quality 5 of 5 SFF candidate
- 2.9mi Maine Veterans Home - So Paris South Paris, ME · 62 beds Medicare overall 5 of 5 stars · Short-stay quality 4 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 17mi FMC Androscoggin Kidney CenterAuburn, ME
- 20mi FMC Lewiston Auburn Kidney CenterLewiston, ME
- 20mi Fresenius Kidney Care Greater LewistonLewiston, ME
Home health agencies nearby See more
- 20mi Andwell Health PartnersLewiston, ME · 84% would recommend
Hospice care providers nearby See more
- 17mi Beacon Hospice, an Amedisys CompanyAuburn, ME · 86% would recommend
- 20mi Andwell Health PartnersLewiston, ME · 87% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at MaineHealth Stephens Hospital
173 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 28 specialties.
Find doctors in Norway
Medicare-enrolled specialists with a practice in Norway, with addresses, phone numbers and the hospitals they work with.
Size and finances
Medicare cost report · fiscal year ending Sep 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Maine hospital finances.
Who owns MaineHealth Stephens Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Mainehealth, a non-profit organization, incorporated 1951.
303 doctors and other clinicians list MaineHealth Stephens Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Sep 2023 · Mainehealth (EIN 01-0238552)
As filed with the IRS by Mainehealth, which also files for 6 other hospitals listed here, so the figures cover more than this hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around MaineHealth Stephens Hospital
HRSA shortage designations and BLS pay data
Primary care: Parts of Oxford are federally designated health professional shortage areas (7 designations). Highest shortage score 18.
Mental health: Parts of Oxford are federally designated health professional shortage areas (5 designations). Highest shortage score 18.
Dental: Parts of Oxford are federally designated health professional shortage areas (10 designations). Highest shortage score 18.
Nurse pay: registered nurses in Maine earn a median $86,990 a year. Healthcare salaries in Maine.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Maine shortage areas
Closest other hospitals
Healthcare pay in Maine
Registered nurses across Maine (all employers) earned a median of $86,990 a year (BLS, May 2025).Registered Nurse (RN) salary in MaineNurse Practitioner salary in MaineRespiratory Therapist salary in MaineHealthcare salaries in Maine
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Cite this data
Writing about MaineHealth Stephens Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.