Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting St Francis Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for St Francis Medical Center (opens the hospital's site)
Nearby hospitals
- 2.6mi Monroe Surgical Hospital Monroe, LA · Emergency room Call Monroe Surgical Hospital Directions to Monroe Surgical Hospital (Google Maps) Details for Monroe Surgical Hospital
- 2.7mi Glenwood Regional Medical Center West Monroe, LA · Emergency room · median ER visit 2 hr 38 min Call Glenwood Regional Medical Center Directions to Glenwood Regional Medical Center (Google Maps) Details for Glenwood Regional Medical Center
- 3.4mi Ochsner LSU Health Monroe Monroe, LA · Emergency room · median ER visit 2 hr 32 min Call Ochsner LSU Health Monroe Directions to Ochsner LSU Health Monroe (Google Maps) Details for Ochsner LSU Health Monroe
Quick answers about St Francis Medical Center
How long is the ER wait at St Francis Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 46 min in the St Francis Medical Center emergency room (the average across Louisiana hospitals is 2 hr 16 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (318) 966-4000. In an emergency, call 911.
What is the phone number for St Francis Medical Center?
The main phone number for St Francis Medical Center is (318) 966-4000, from Medicare's hospital records.
Call (318) 966-4000What is the address of St Francis Medical Center?
St Francis Medical Center is at 309 Jackson St, Monroe, LA 71201.
Directions (opens Google Maps)Does St Francis Medical Center have an emergency room?
Yes. St Francis Medical Center has an emergency department, according to Medicare data.
What is St Francis Medical Center's Medicare star rating?
St Francis Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at St Francis Medical Center spend a median of 3 hours 46 minutes there. That is 1 hour 30 minutes longer than the average across Louisiana hospitals (2 hours 16 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with St Francis Medical Center. For a medical emergency, call 911.
Compare ER waits across Louisiana · How Louisiana hospitals rank on star ratings · Other birthing-friendly hospitals in Louisiana · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 598 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave St Francis Medical Center a 4-star patient experience rating out of 5. 76% would definitely recommend it (U.S. average 71%). 75% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare St Francis Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 5 hospital-acquired infections CMS could compare, St Francis Medical Center was better than the national benchmark on 3 and worse on 0. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 12.1% | 11.9% |
| Heart failure patients | 11.9% | 11.1% |
| Pneumonia patients | 14.4% | 15.2% |
| Stroke patients | 9.8% | 11.9% |
| COPD patients | 11.0% | 8.6% |
| Coronary bypass (CABG) surgery patients | 2.7% | 2.4% |
| Hospital-wide, all conditions | 3.7% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 12 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3.4 | 4.1 | Not compared |
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 188.53 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 0.14 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.22 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.25 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.73 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.39 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 14.39 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 4.4 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 4.53 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.9 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, St Francis Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 14.7% | 14.4% | Not compared |
| Heart failure | 22.2% | 21.3% | Not compared |
| Pneumonia | 18% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.2% | 20% | Not compared |
| Heart bypass surgery (CABG) | 11.9% | 11% | Not compared |
| Hip or knee replacement | 5.6% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 1 of 5 conditions is above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart failure | 1.007 | 395 | More than expected |
| COPD | 0.996 | 98 | Fewer than expected |
| Heart attack | 0.990 | 290 | Fewer than expected |
| Pneumonia | 0.966 | 397 | Fewer than expected |
| Heart bypass surgery | 0.899 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
St Francis Medical Center's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 190 patients. | 64% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 65 patients. | 71% | 73% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 19 patients. | 53% | 69% |
| Heart attack (STEMI): timely clot-busting or artery-opening careHigher is better. 27 patients. | 81% | 53%* |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 353 patients. | 226 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 13 patients. | 440 min | 257 min |
| Patients who left the ER before being seenLower is better. 34,898 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 2,519 patients. | 78% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 4,395 patients. | 13% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 24 patients. | 100% | 93% |
| Blood clot prevention given in intensive careHigher is better. 1,884 patients. | 98% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 279 patients. | 99% | 98%* |
| Stroke: clot prevention started by day 2Higher is better. 255 patients. | 97% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 0 |
| Patient experiencePatient survey results | 48 |
| SafetyHospital-acquired infections | 40 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at St Francis Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 1.6mi The Oaks Monroe, LA · 125 beds Medicare overall 2 of 5 stars · Short-stay quality 1 of 5
- 2.3mi Delta Grande Skilled Nursing and Rehabilitation Monroe, LA · 74 beds Medicare overall 4 of 5 stars · Short-stay quality 1 of 5
- 2.4mi Mary Goss Nursing Home Monroe, LA · 91 beds Medicare overall 2 of 5 stars
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 2.8mi Fmcna - Northeast Louisiana Dialysis CtrMonroe, LA
- 5.7mi Fmcna - Ouachita DialysisWest Monroe, LA
- 7.6mi Fmcna - South MonroeMonroe, LA
Home health agencies nearby See more
- 2.8mi Alphacare Home Health, INC.Monroe, LA · 92% would recommend
- 2.8mi Elara CaringMonroe, LA · 89% would recommend
- 2.8mi Stat Home Health NorthMonroe, LA · 75% would recommend
Hospice care providers nearby See more
- 2.8mi Elara CaringMonroe, LA · 89% would recommend
- 2.8mi Louisiana Hospice and Palliative CareMonroe, LA · 85% would recommend
- 2.8mi Heart of HospiceMonroe, LA Not rated
Source: CMS Care Compare. Distances are approximate.
Inpatient rehabilitation unit
CMS Inpatient rehabilitation Quality Reporting Program, data through December 2025 · unit CCN 19T125
St Francis Medical Center runs an inpatient rehabilitation unit that reports its own results to Medicare. Returned home or to the community: 59% here, against 67% nationally. It is worse than national on returned home or to the community.
Results
Safety
Cost
Source: CMS Inpatient rehabilitation Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context.
Doctors at St Francis Medical Center
285 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 28 specialties.
Find doctors in Monroe
Medicare-enrolled specialists with a practice in Monroe, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at St Francis Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Louisiana.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 346 | $64,055 | $13,210 | −8% |
| Heart failure and shock with major complicationsDRG 291 | 165 | $47,835 | $9,112 | −6% |
| Percutaneous and other intracardiac procedures without major complicationsDRG 274 | 100 | $74,684 | $22,118 | −5% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 81 | $44,205 | $10,851 | −8% |
| Renal failure with complicationsDRG 683 | 81 | $34,601 | $6,183 | −13% |
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 72 | $40,325 | $7,233 | −10% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 70 | $48,182 | $9,020 | −8% |
| Gastrointestinal hemorrhage with complicationsDRG 378 | 70 | $40,174 | $6,993 | −6% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 1 Endovascular ProceduresAPC 5191 | 554 | $25,608 | $2,683 |
| Comprehensive Observation ServicesAPC 8011 | 481 | $19,166 | $2,242 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 236 | $8,493 | $1,323 |
| Level 3 Endovascular ProceduresAPC 5193 | 219 | $69,382 | $9,142 |
| Level 1 Intraocular ProceduresAPC 5491 | 184 | $6,212 | $1,883 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Louisiana hospital finances.
Who owns St Francis Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as St Francis Medical Center Inc, a non-profit organization, incorporated 1941.
572 doctors and other clinicians list St Francis Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Jun 2023 · St Francis Medical Center Inc (EIN 72-0408970)
As filed with the IRS by St Francis Medical Center Inc. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around St Francis Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Ouachita are federally designated health professional shortage areas (1 designation). Highest shortage score 14.
Mental health: Ouachita is a federally designated health professional shortage area. Highest shortage score 17.
Dental: Parts of Ouachita are federally designated health professional shortage areas (1 designation). Highest shortage score 20.
Nurse pay: registered nurses in Louisiana earn a median $80,230 a year. Healthcare salaries in Louisiana.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Louisiana shortage areas
Closest other hospitals
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Cite this data
Writing about St Francis Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.