facebook tracking HCA Florida Poinciana Hospital, Kissimmee, FL: ER Visit 1h 54m

HCA Florida Poinciana Hospital, Kissimmee, FL

325 Cypress Pkwy, Kissimmee, FL 34758Osceola County

Acute care hospital 94 beds (Medicare cost report FY2025) Emergency room

Independent directory · data from CMS, not from this hospital

HCA Florida Poinciana Hospital is a for-profit acute care hospital in Kissimmee, Florida, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 1 hr 54 min in its emergency department, 41 min shorter than the average across Florida hospitals (2 hr 35 min). Medicare rates it 2 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey. HCA Florida Poinciana Hospital is in network for at least one 2027 Marketplace plan from 5 insurers in Florida, according to the insurers' network files loaded November 4, 2026.

Visiting HCA Florida Poinciana Hospital

Address 325 Cypress Pkwy
Kissimmee, FL 34758
County: Osceola
Directions Apple Maps Call (407) 530-2000
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 1 hr 54 min (average across FL hospitals: 2 hr 35 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across FL
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Quick answers about HCA Florida Poinciana Hospital

How long is the ER wait at HCA Florida Poinciana Hospital?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 1 hr 54 min in the HCA Florida Poinciana Hospital emergency room (the average across Florida hospitals is 2 hr 35 min). 1% of ER patients left before being seen. For tonight's wait, call (407) 530-2000. In an emergency, call 911.

What is the phone number for HCA Florida Poinciana Hospital?

The main phone number for HCA Florida Poinciana Hospital is (407) 530-2000, from Medicare's hospital records.

Call (407) 530-2000
What is the address of HCA Florida Poinciana Hospital?

HCA Florida Poinciana Hospital is at 325 Cypress Pkwy, Kissimmee, FL 34758.

Directions (opens Google Maps)
Does HCA Florida Poinciana Hospital have an emergency room?

Yes. HCA Florida Poinciana Hospital has an emergency department, according to Medicare data.

What is HCA Florida Poinciana Hospital's Medicare star rating?

HCA Florida Poinciana Hospital has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at HCA Florida Poinciana Hospital spend a median of 1 hour 54 minutes there. That is 41 minutes shorter than the average across Florida hospitals (2 hours 35 minutes).

CMS rating ★★★★★ 2/5
Left before seen 1%
ER volume very high
Type Acute Care
Ownership For-profit

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with HCA Florida Poinciana Hospital. For a medical emergency, call 911.

Compare ER waits across Florida · How Florida hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 617 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave HCA Florida Poinciana Hospital a 3-star patient experience rating out of 5. 67% would definitely recommend it (U.S. average 71%). 67% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 67% U.S. 71% · FL 69%
Rated 9 or 10 of 10 67% U.S. 72% · FL 68%
Survey response rate 17% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
77% always · 7% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
74% always · 9% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
55% always · 25% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
78% yes · 22% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
79% always · 5% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
66% always · 10% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
67% 9 or 10 · 14% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
67% definitely yes · 11% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Of the 1 hospital-acquired infection CMS could compare, HCA Florida Poinciana Hospital was better than the national benchmark on 1 and worse on 0. Its rate of serious complications was same as national.

Hospital-acquired infections

C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Better than national 1 infections vs 9.4 predicted · ratio 0.11

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 0.93

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart attack patients 11.6% 11.9%
Heart failure patients 9.2% 11.1%
Pneumonia patients 12.1% 15.2%
Stroke patients 11.5% 11.9%
COPD patients 7.1% 8.6%
Hospital-wide, all conditions 3.4% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 7 complication measures
MeasureThis hospitalU.S.CMS comparison
Pressure ulcers (bed sores)per 1,000 patients 0.43 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.26 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.2 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.29 2.34 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 3.38 3.52 Same as national
Surgical wound splitting openper 1,000 patients 1.75 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 1.03 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

What insurance does HCA Florida Poinciana Hospital accept?

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 100320). Medicare Advantage plans have their own networks, which this section does not cover.

2027 Marketplace plans in Florida that list this hospital

Marketplace insurers whose 2027 plan networks in Florida list HCA Florida Poinciana Hospital, most plans in network first
InsurerPlans in networkNetwork tier
Florida Blue 121 of 121 plans Preferred
AvMed 64 of 64 plans Preferred
Oscar 64 of 64 plans Preferred
Ambetter 56 of 56 plans Preferred
Wellpoint 15 of 15 plans Participating

2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Florida

Plans that include this hospital: Florida Blue BlueOptions Bronze 24J, Florida Blue BlueOptions Bronze 24J01-18S, Florida Blue BlueOptions Gold 24J, Florida Blue BlueOptions Gold 24J01-20S, Florida Blue BlueOptions Platinum 24J, Florida Blue BlueOptions Platinum 24J01-21S Compare plans

Is HCA Florida Poinciana Hospital in your plan?

For HealthCare.gov Marketplace plans (2027). Enter your ZIP code, then pick your insurer and plan. We only use your ZIP code to find plans; we don't save it.

Live from HealthCare.gov's Marketplace provider data, as reported by insurers. Networks change: confirm with your insurer before you get care. Not affiliated with HealthCare.gov or CMS.

What insurance does HCA Florida Poinciana Hospital accept?

In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), HCA Florida Poinciana Hospital is in network for 5 Marketplace insurers in Florida: Florida Blue (121 of 121 plans), AvMed (64 of 64 plans), Oscar (64 of 64 plans) and 2 other insurers. This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does HCA Florida Poinciana Hospital take Medicare?

HCA Florida Poinciana Hospital is a Medicare-certified hospital (CMS Certification Number 100320), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.

Does HCA Florida Poinciana Hospital accept Florida Blue?

HCA Florida Poinciana Hospital is in network for 121 of 121 plans that Florida Blue sells on the Florida Marketplace in 2027, according to Florida Blue's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does HCA Florida Poinciana Hospital accept AvMed?

HCA Florida Poinciana Hospital is in network for 64 of 64 plans that AvMed sells on the Florida Marketplace in 2027, according to AvMed's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does HCA Florida Poinciana Hospital accept Oscar?

HCA Florida Poinciana Hospital is in network for 64 of 64 plans that Oscar sells on the Florida Marketplace in 2027, according to Oscar's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 1 readmission and return-visit measures CMS could compare, HCA Florida Poinciana Hospital was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart attack 14.4% 14.4% Not compared
Heart failure 23% 21.3% Not compared
Pneumonia 19.6% 17.3% Not compared
COPD (chronic lung disease) 19.1% 20% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +28.8 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +69 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 13.3 per 1,000 procedures · U.S. 13

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 3 of 4 conditions are above 1.00.

ConditionRatioPatientsReadmissions
Pneumonia 1.132 141 More than expected
Heart failure 1.063 85 More than expected
Heart attack 1.024 – More than expected
COPD 0.968 – Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

HCA Florida Poinciana Hospital's emergency department is classed by CMS as very high volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 89 patients. 71% 65%
Septic shock: full treatment within 3 hoursHigher is better. 23 patients. 57% 73%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 425 patients. 114 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 12 patients. 114 min 257 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 11 patients. 375 min 287 min
Patients who left the ER before being seenLower is better. 80,721 patients. 1% 2%
Health care workers vaccinated against fluHigher is better. 995 patients. 25% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 757 patients. 13% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 39 patients. 72% 93%
Blood clot prevention givenHigher is better. 2,873 patients. 99% 90%*
Blood clot prevention given in intensive careHigher is better. 624 patients. 100% 97%*
Stroke: clot prevention started by day 2Higher is better. 69 patients. 87% 94%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
No penalty
Not in the worst-performing quarter on infections and patient-safety problems. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
31.9 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
0.91
9% less than the national median per hospital stay (about $24,949 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications27.5
Patient experiencePatient survey results25
SafetyHospital-acquired infections45
Efficiency and costMedicare spending per patient30

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at HCA Florida Poinciana Hospital

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at HCA Florida Poinciana Hospital

111 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 21 specialties.

See all 111 clinicians

Find doctors in Kissimmee

Medicare-enrolled specialists with a practice in Kissimmee, with addresses, phone numbers and the hospitals they work with.

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What Medicare paid at HCA Florida Poinciana Hospital

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Florida.

Hospital stays

StayStaysAvg billedAvg payment (Medicare + patient)vs state
Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 68 $177,641 $15,822 +1%
Heart failure and shock with major complicationsDRG 291 41 $107,783 $10,781 same
Simple pneumonia and pleurisy with major complicationsDRG 193 30 $141,844 $11,313 +4%
Renal failure with major complicationsDRG 682 20 $105,994 $12,382 +3%
Renal failure with complicationsDRG 683 20 $98,909 $8,087 +3%
Respiratory infections and inflammations with major complicationsDRG 177 18 $126,715 $13,212 same
DysequilibriumDRG 149 15 $115,364 $7,120 +9%
Transient ischemia without thrombolyticDRG 069 14 $117,292 $8,421 +22%

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 43 $61,528 $2,479
Level 2 Upper GI ProceduresAPC 5302 40 $44,126 $1,724

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Jun 2025

Beds
94
Reported to Medicare, FY2025
Employees
346
Full-time equivalent
Discharges
5,292
Inpatient stays a year
Patient revenue
$136.5 million
Net of discounts
Operating margin
30.4%
On patient care
Charity care
$15.1 million
15.9% of expenses
Bad debt
$16.5 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Florida hospital finances.

Who owns HCA Florida Poinciana Hospital

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Poinciana Medical Center Inc, a for-profit organization, incorporated 2012.

Columbia Park Healthcare System Inc Owns 5% or more directly · 100% · since 2013 For-profit
HCA Healthcare Inc Owns 5% or more indirectly · 100% · since 2013 For-profit
HCA Inc Owns 5% or more indirectly · 100% · since 2013 For-profit
HCA Squared LLC Owns 5% or more indirectly · 100% · since 2013 For-profit
Healthtrust Inc - the Hospital Company Owns 5% or more indirectly · 100% · since 2013 For-profit
Medical Care America LLC Owns 5% or more indirectly · 100% · since 2013 For-profit
Galen Holdco LLC Owns 5% or more indirectly · 57.5% · since 2013 Holding company For-profit
Hospital Corp LLC Owns 5% or more indirectly · 20.8% · since 2013 For-profit
Frisco Holding II Owns 5% or more indirectly · 16.3% · since 2026 Holding company For-profit
Surgico LLC Owns 5% or more indirectly · 15.3% · since 2013 For-profit
Hercules Holding II Owns 5% or more indirectly · 14.4% · since 2013 Holding company For-profit
Medivision Inc Owns 5% or more indirectly · 5.2% · since 2013 For-profit

183 doctors and other clinicians list HCA Florida Poinciana Hospital as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

The area around HCA Florida Poinciana Hospital

HRSA shortage designations and BLS pay data

Primary care: Parts of Osceola are federally designated health professional shortage areas (1 designation). Highest shortage score 14.

Mental health: Parts of Osceola are federally designated health professional shortage areas (2 designations). Highest shortage score 17.

Dental: Parts of Osceola are federally designated health professional shortage areas (1 designation). Highest shortage score 15.

Nurse pay: registered nurses in Florida earn a median $84,190 a year. Healthcare salaries in Florida.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Florida shortage areas

Healthcare pay in Florida

Registered nurses across Florida (all employers) earned a median of $84,190 a year (BLS, May 2025).Registered Nurse (RN) salary in FloridaNurse Practitioner salary in FloridaRespiratory Therapist salary in FloridaHealthcare salaries in Florida

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Cite this data

Writing about HCA Florida Poinciana Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/florida/kissimmee/hca-florida-poinciana-hospital/325-cypress-pkwy/

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