facebook tracking John Dempsey Hospital, Farmington, CT: ER Visit 4h 14m

John Dempsey Hospital, Farmington, CT

263 Farmington Ave, Farmington, CT 06032Hartford County

Acute care hospital 171 beds (Medicare cost report FY2025) Emergency room

Independent directory · data from CMS, not from this hospital

John Dempsey Hospital is a public acute care hospital in Farmington, Connecticut, with an emergency department. According to HospitalsInEachState.com's analysis of the October 2026 CMS release, patients treated and sent home spend a median of 4 hr 14 min in its emergency department, 59 min longer than the average across Connecticut hospitals (3 hr 15 min). Medicare rates it 3 out of 5 stars overall, and patients give it 4 out of 5 in the Medicare patient survey.

Visiting John Dempsey Hospital

Address 263 Farmington Ave
Farmington, CT 06032
County: Hartford
Directions Apple Maps Call (844) 388-2666
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 4 hr 14 min (average across CT hospitals: 3 hr 15 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across CT
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for John Dempsey Hospital (opens the hospital's site)

Quick answers about John Dempsey Hospital

How long is the ER wait at John Dempsey Hospital?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 4 hr 14 min in the John Dempsey Hospital emergency room (the average across Connecticut hospitals is 3 hr 15 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (844) 388-2666. In an emergency, call 911.

What is the phone number for John Dempsey Hospital?

The main phone number for John Dempsey Hospital is (844) 388-2666, from Medicare's hospital records.

Call (844) 388-2666
What is the address of John Dempsey Hospital?

John Dempsey Hospital is at 263 Farmington Ave, Farmington, CT 06032.

Directions (opens Google Maps)
Does John Dempsey Hospital have an emergency room?

Yes. John Dempsey Hospital has an emergency department, according to Medicare data.

What is John Dempsey Hospital's Medicare star rating?

John Dempsey Hospital has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of October 2026

Patients treated and sent home from the emergency department at John Dempsey Hospital spend a median of 4 hours 14 minutes there. That is 59 minutes longer than the average across Connecticut hospitals (3 hours 15 minutes).

CMS rating ★★★★★ 3/5
Left before seen 1%
ER volume high
Type Acute Care
Ownership Government
Maternity Birthing-friendly

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with John Dempsey Hospital. For a medical emergency, call 911.

Compare ER waits across Connecticut · How Connecticut hospitals rank on star ratings · Other birthing-friendly hospitals in Connecticut · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 973 completed surveys · patients discharged Jan 2025 – Dec 2025

Patients gave John Dempsey Hospital a 4-star patient experience rating out of 5. 81% would definitely recommend it (U.S. average 71%). 77% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 4 out of 5
Would definitely recommend 81% U.S. 71% · CT 69%
Rated 9 or 10 of 10 77% U.S. 72% · CT 67%
Survey response rate 26% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
81% always · 4% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
81% always · 5% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
60% always · 19% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
89% yes · 11% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
77% always · 7% sometimes or never · U.S. 73% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
77% 9 or 10 · 6% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
81% definitely yes · 5% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Of the 5 hospital-acquired infections CMS could compare, John Dempsey Hospital was better than the national benchmark on 1 and worse on 0. Its rate of serious complications was same as national.

Hospital-acquired infections

Central line-associated bloodstream infections (CLABSI)Bloodstream infections in patients with a central IV line, in ICUs and select wards.
Same as national 2 infections vs 4.1 predicted · ratio 0.48
Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Same as national 4 infections vs 4.7 predicted · ratio 0.85
Surgical site infections after colon surgeryInfections at the surgery site after colon surgery.
Same as national 6 infections vs 2.9 predicted · ratio 2.09
MRSA bloodstream infectionsBloodstream infections caused by methicillin-resistant Staphylococcus aureus, a drug-resistant bacteria.
Better than national 0 infections vs 3.3 predicted · ratio 0.00
C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Same as national 19 infections vs 21.2 predicted · ratio 0.90

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 1.07

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart attack patients 12.6% 11.9%
Heart failure patients 12.4% 11.1%
Pneumonia patients 11.9% 15.2%
Stroke patients 10.5% 11.9%
COPD patients 8.0% 8.6%
Hospital-wide, all conditions 3.5% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 10 complication measures
MeasureThis hospitalU.S.CMS comparison
Pressure ulcers (bed sores)per 1,000 patients 0.16 0.55 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.27 0.24 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.24 0.18 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.1 2.25 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1.41 1.56 Same as national
Respiratory failure after surgeryper 1,000 patients 10.94 8.15 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 4.19 3.31 Same as national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 6.66 4.89 Same as national
Surgical wound splitting openper 1,000 patients 1.58 1.7 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 0.85 1.04 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Health insurance at John Dempsey Hospital

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 070036). Medicare Advantage plans have their own networks, which this section does not cover.

Connecticut runs its own exchange, Access Health CT. Check its provider directory for John Dempsey Hospital.

Is John Dempsey Hospital in your plan?

Connecticut runs its own health insurance marketplace, so plan networks there aren't in HealthCare.gov's data.

Check on Access Health CT

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025

On the 4 readmission and return-visit measures CMS could compare, John Dempsey Hospital was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. 14.7% 16.2% Not compared
Heart attack 14.2% 14.4% Not compared
Heart failure 19.5% 21.3% Not compared
Pneumonia 14.7% 17.3% Not compared
COPD (chronic lung disease) 19.9% 20% Not compared
Heart bypass surgery (CABG) 9.7% 11% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart attackDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +14.5 days per 100 discharges vs expected · U.S. +4.2
Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +10 days per 100 discharges vs expected · U.S. +1.2
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -19.7 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 14 per 1,000 procedures · U.S. 13
Chemotherapy patients admitted to hospitalInpatient admissions within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 13 per 100 patients · U.S. 10.7
Chemotherapy patients visiting the ERER visits within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 7.1 per 100 patients · U.S. 5.4
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 1.00 1.00 = expected · U.S. 1.00

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 4 conditions are above 1.00.

ConditionRatioPatientsReadmissions
COPD 1.031 98 More than expected
Heart failure 1.007 342 More than expected
Heart attack 0.986 – Fewer than expected
Pneumonia 0.977 362 Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025

John Dempsey Hospital's emergency department is classed by CMS as high volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 217 patients. 76% 66%
Septic shock: full treatment within 3 hoursHigher is better. 93 patients. 94% 75%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 394 patients. 254 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 17 patients. 264 min 257 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 27 patients. 375 min 287 min
Patients who left the ER before being seenLower is better. 58,182 patients. 1% 2%
Health care workers vaccinated against fluHigher is better. 8,199 patients. 73% 77%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 3,958 patients. 23% 16%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 142 patients. 86% 93%
Blood clot prevention givenHigher is better. 6,106 patients. 97% 91%*
Blood clot prevention given in intensive careHigher is better. 1,646 patients. 98% 97%*
Stroke: discharged on clot-prevention medicineHigher is better. 209 patients. 97% 98%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025

C-sections in low-risk first birthsFirst-time mothers with a single, full-term, head-down baby who had a cesarean birth.
31% U.S. median hospital 25% · lower is better
Severe complications during deliverySevere obstetric complications per 10,000 deliveries, risk-adjusted.
315 per 10,000 deliveries U.S. median hospital 308 · lower is better
Severe complications, excluding transfusion-only casesSevere obstetric complications per 10,000 deliveries, risk-adjusted, not counting cases where a blood transfusion was the only complication.
142 per 10,000 deliveries U.S. median hospital 64 · lower is better
Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
1% payment cut
Ranked in the worst-performing quarter of hospitals on infections and patient-safety problems, so Medicare cut its payments by 1% for the year. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
27.2 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
0.99
1% less than the national median per hospital stay (about $27,142 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications22.5
Patient experiencePatient survey results58
SafetyHospital-acquired infections18.3
Efficiency and costMedicare spending per patient10

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at John Dempsey Hospital

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at John Dempsey Hospital

383 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 33 specialties.

See all 383 clinicians

Find doctors in Farmington

Medicare-enrolled specialists with a practice in Farmington, with addresses, phone numbers and the hospitals they work with.

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Prices at John Dempsey Hospital

Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. John Dempsey Hospital lists them here:

From the hospital's price transparency file (health.uconn.edu/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.

What Medicare paid at John Dempsey Hospital

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Connecticut.

Hospital stays

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 415 $20,911 $3,036
Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 109 $10,191 $1,809
Level 2 Musculoskeletal ProceduresAPC 5112 80 $6,662 $1,757
Level 1 Endovascular ProceduresAPC 5191 66 $21,528 $3,601
Level 4 Musculoskeletal ProceduresAPC 5114 65 $30,810 $7,883

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Jun 2025

Beds
171
Reported to Medicare, FY2025
Employees
2,523
Full-time equivalent
Discharges
12,441
Inpatient stays a year
Patient revenue
$728.3 million
Net of discounts
Operating margin
-12.4%
On patient care
Charity care
$8.0 million
1.0% of expenses
Bad debt
$9.6 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Connecticut hospital finances.

Who owns John Dempsey Hospital

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as State of Connecticut, a non-profit organization, incorporated 1966.

State of Connecticut Operational or managerial control · 100% · since 1966

803 doctors and other clinicians list John Dempsey Hospital as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

The area around John Dempsey Hospital

HRSA shortage designations and BLS pay data

Nurse pay: registered nurses in Connecticut earn a median $102,740 a year. Healthcare salaries in Connecticut.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need.

Healthcare pay in Connecticut

Registered nurses across Connecticut (all employers) earned a median of $102,740 a year (BLS, May 2025).Registered Nurse (RN) salary in ConnecticutNurse Practitioner salary in ConnecticutRespiratory Therapist salary in ConnecticutHealthcare salaries in Connecticut

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Cite this data

Writing about John Dempsey Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the October 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/connecticut/farmington/john-dempsey-hospital/263-farmington-ave/

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