Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting St Francis Hospital & Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for St Francis Hospital & Medical Center (opens the hospital's site)
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Quick answers about St Francis Hospital & Medical Center
How long is the ER wait at St Francis Hospital & Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 4 hr 35 min in the St Francis Hospital & Medical Center emergency room (the average across Connecticut hospitals is 3 hr 16 min). 3% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (860) 714-4000. In an emergency, call 911.
What is the phone number for St Francis Hospital & Medical Center?
The main phone number for St Francis Hospital & Medical Center is (860) 714-4000, from Medicare's hospital records.
Call (860) 714-4000What is the address of St Francis Hospital & Medical Center?
St Francis Hospital & Medical Center is at 114 Woodland St, Hartford, CT 06105.
Directions (opens Google Maps)Does St Francis Hospital & Medical Center have an emergency room?
Yes. St Francis Hospital & Medical Center has an emergency department, according to Medicare data.
What is St Francis Hospital & Medical Center's Medicare star rating?
St Francis Hospital & Medical Center has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at St Francis Hospital & Medical Center spend a median of 4 hours 35 minutes there. That is 1 hour 19 minutes longer than the average across Connecticut hospitals (3 hours 16 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with St Francis Hospital & Medical Center. For a medical emergency, call 911.
Compare ER waits across Connecticut · How Connecticut hospitals rank on star ratings · Other birthing-friendly hospitals in Connecticut · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 410 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave St Francis Hospital & Medical Center a 2-star patient experience rating out of 5. 63% would definitely recommend it (U.S. average 71%). 58% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare St Francis Hospital & Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 6 hospital-acquired infections CMS could compare, St Francis Hospital & Medical Center was better than the national benchmark on 2 and worse on 0. Its rate of serious complications was worse than national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 11.6% | 11.9% |
| Heart failure patients | 11.9% | 11.1% |
| Pneumonia patients | 16.3% | 15.2% |
| Stroke patients | 13.0% | 11.9% |
| COPD patients | 9.9% | 8.6% |
| Coronary bypass (CABG) surgery patients | 2.5% | 2.4% |
| Hospital-wide, all conditions | 3.9% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
All 12 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3.5 | 4.1 | Not compared |
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 230.8 | 173.3 | Worse than national |
| Pressure ulcers (bed sores)per 1,000 patients | 0.6 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.37 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.24 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.12 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.65 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 18.87 | 9.42 | Worse than national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 5.92 | 3.52 | Worse than national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 6.14 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.78 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.17 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, St Francis Hospital & Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 13.6% | 14.4% | Not compared |
| Heart failure | 19.4% | 21.3% | Not compared |
| Pneumonia | 16.3% | 17.3% | Not compared |
| COPD (chronic lung disease) | 18.7% | 20% | Not compared |
| Heart bypass surgery (CABG) | 10.1% | 11% | Not compared |
| Hip or knee replacement | 5.2% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 3 of 6 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart bypass surgery | 1.064 | 97 | More than expected |
| Pneumonia | 1.043 | 380 | More than expected |
| Heart attack | 1.020 | 244 | More than expected |
| COPD | 0.913 | 157 | Fewer than expected |
| Heart failure | 0.889 | 839 | Fewer than expected |
| Hip or knee replacement | 0.856 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
St Francis Hospital & Medical Center's emergency department is classed by CMS as very high volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 115 patients. | 57% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 31 patients. | 68% | 73% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 369 patients. | 275 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 47 patients. | 433 min | 257 min |
| Patients who left the ER before being seenLower is better. 68,094 patients. | 3% | 2% |
| Health care workers vaccinated against fluHigher is better. 6,818 patients. | 37% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 5,119 patients. | 16% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 84 patients. | 96% | 93% |
| Stroke: discharged on clot-prevention medicineHigher is better. 375 patients. | 97% | 98%* |
| Stroke with atrial fibrillation: discharged on a blood thinnerHigher is better. 112 patients. | 75% | 75%* |
| Stroke: clot prevention started by day 2Higher is better. 326 patients. | 89% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at St Francis Hospital & Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.6mi Chelsea Place Care Center Hartford, CT · 216 beds Medicare overall 1 of 5 stars Abuse citation (CMS)
- 1.4mi Parkville Care Center Hartford, CT · 145 beds Medicare overall 3 of 5 stars
- 1.5mi Saint Mary Home West Hartford, CT · 256 beds Medicare overall 2 of 5 stars · Short-stay quality 5 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.3mi DaVita Hartford DialysisHartford, CT
- 1.8mi Connecticut Children's Medical CenterHartford, CT Not rated
- 2.5mi DaVita Hartford Downtown DialysisHartford, CT
Home health agencies nearby See more
- 1.3mi Trinity Health of New England at HomeHartford, CT · 73% would recommend
- 1.3mi Harriott Home Health ServicesHartford, CT
- 1.6mi Advanced Home Health Care Agency, INCWest Hartford, CT · 70% would recommend
Hospice care providers nearby See more
- 1.3mi Trinity Health of New England at HomeHartford, CT · 75% would recommend
- 3.9mi Beacon Hospice, an Amedisys CompanyEast Hartford, CT · 86% would recommend
- 3.9mi Hartford Healthcare at HomeEast Hartford, CT · 81% would recommend
Source: CMS Care Compare. Distances are approximate.
Inpatient psychiatric unit
CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 070002
St Francis Hospital & Medical Center runs an inpatient psychiatric unit that reports its own results to Medicare. Follow-up within 7 days: 12% here, against 37% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
After discharge
During the stay
Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.
Doctors at St Francis Hospital & Medical Center
408 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 30 specialties.
Find doctors in Hartford
Medicare-enrolled specialists with a practice in Hartford, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at St Francis Hospital & Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Connecticut.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 340 | $67,591 | $21,248 | +2% |
| Heart failure and shock with major complicationsDRG 291 | 248 | $50,858 | $13,882 | same |
| Cardiac arrhythmia and conduction disorders with complicationsDRG 309 | 79 | $31,198 | $8,592 | same |
| Acute myocardial infarction, discharged alive with major complicationsDRG 280 | 73 | $57,162 | $17,301 | −5% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 63 | $57,871 | $17,921 | +2% |
| Renal failure with complicationsDRG 683 | 50 | $34,091 | $9,597 | −5% |
| Infectious and parasitic diseases with operating room procedures with major complicationsDRG 853 | 49 | $224,055 | $61,430 | +13% |
| Intracranial hemorrhage or cerebral infarction with complications or TPA in 24 hoursDRG 065 | 48 | $49,899 | $11,385 | same |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 632 | $19,311 | $3,019 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 303 | $47,195 | $14,484 |
| Level 1 Endovascular ProceduresAPC 5191 | 223 | $16,920 | $3,571 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 149 | $11,458 | $1,803 |
| Level 1 Laparoscopy and Related ServicesAPC 5361 | 85 | $33,777 | $6,268 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Sep 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Connecticut hospital finances.
Who owns St Francis Hospital & Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Saint Francis Hospital and Medical Center, a non-profit organization, incorporated 1959.
859 doctors and other clinicians list St Francis Hospital & Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Sep 2023 · Saint Francis Hospital and Medical Center (EIN 06-0646813)
As filed with the IRS by Saint Francis Hospital and Medical Center. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around St Francis Hospital & Medical Center
HRSA shortage designations and BLS pay data
Nurse pay: registered nurses in Connecticut earn a median $102,740 a year. Healthcare salaries in Connecticut.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need.
Closest other hospitals
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Cite this data
Writing about St Francis Hospital & Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.