Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting The Hospital of Central Connecticut
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for The Hospital of Central Connecticut (opens the hospital's site)
Nearby hospitals
- 2.1mi Hospital for Special Care New Britain, CT Call Hospital for Special Care Directions to Hospital for Special Care (Google Maps) Details for Hospital for Special Care
- 4.9mi John Dempsey Hospital Farmington, CT · Emergency room · median ER visit 4 hr 14 min Call John Dempsey Hospital Directions to John Dempsey Hospital (Google Maps) Details for John Dempsey Hospital
- 7.8mi Bristol Hospital Bristol, CT · Emergency room · median ER visit 3 hr 13 min Call Bristol Hospital Directions to Bristol Hospital (Google Maps) Details for Bristol Hospital
Quick answers about The Hospital of Central Connecticut
How long is the ER wait at The Hospital of Central Connecticut?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 46 min in the Hospital of Central Connecticut emergency room (the average across Connecticut hospitals is 3 hr 15 min). 3% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (860) 224-5011. In an emergency, call 911.
What is the phone number for The Hospital of Central Connecticut?
The main phone number for The Hospital of Central Connecticut is (860) 224-5011, from Medicare's hospital records.
Call (860) 224-5011What is the address of The Hospital of Central Connecticut?
The Hospital of Central Connecticut is at 100 Grand St, New Britain, CT 06052.
Directions (opens Google Maps)Does The Hospital of Central Connecticut have an emergency room?
Yes. The Hospital of Central Connecticut has an emergency department, according to Medicare data.
What is The Hospital of Central Connecticut's Medicare star rating?
The Hospital of Central Connecticut has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at The Hospital of Central Connecticut spend a median of 2 hours 46 minutes there. That is 29 minutes shorter than the average across Connecticut hospitals (3 hours 15 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with The Hospital of Central Connecticut. For a medical emergency, call 911.
Compare ER waits across Connecticut · How Connecticut hospitals rank on star ratings · Other birthing-friendly hospitals in Connecticut · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 1,134 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave The Hospital of Central Connecticut a 3-star patient experience rating out of 5. 65% would definitely recommend it (U.S. average 71%). 64% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 6 hospital-acquired infections CMS could compare, The Hospital of Central Connecticut was better than the national benchmark on 4 and worse on 0. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 12.7% | 11.9% |
| Heart failure patients | 12.4% | 11.1% |
| Pneumonia patients | 13.0% | 15.2% |
| Stroke patients | 11.0% | 11.9% |
| COPD patients | 7.4% | 8.6% |
| Hospital-wide, all conditions | 3.0% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 4.3 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 0.14 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.2 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.15 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.16 | 2.25 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.83 | 1.56 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 5.12 | 8.15 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 2.51 | 3.31 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 4.35 | 4.89 | Same as national |
| Surgical wound splitting openper 1,000 patients | 2.42 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.06 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at The Hospital of Central Connecticut
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 070035). Medicare Advantage plans have their own networks, which this section does not cover.
Connecticut runs its own exchange, Access Health CT. Check its provider directory for The Hospital of Central Connecticut.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, The Hospital of Central Connecticut was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 16% | 16.2% | Not compared |
| Heart attack | 14.6% | 14.4% | Not compared |
| Heart failure | 21.9% | 21.3% | Not compared |
| Pneumonia | 17.9% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.3% | 20% | Not compared |
| Hip or knee replacement | 5.2% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 3 of 4 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart attack | 1.025 | – | More than expected |
| Pneumonia | 1.016 | 424 | More than expected |
| COPD | 1.008 | 129 | More than expected |
| Heart failure | 0.993 | 477 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
The Hospital of Central Connecticut's emergency department is classed by CMS as very high volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 142 patients. | 56% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 43 patients. | 58% | 75% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 25 patients. | 92% | 69% |
| Heart attack (STEMI): timely clot-busting or artery-opening careHigher is better. 30 patients. | 50% | 53%* |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 335 patients. | 166 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 34 patients. | 154 min | 257 min |
| Patients who left the ER before being seenLower is better. 88,229 patients. | 3% | 2% |
| Health care workers vaccinated against fluHigher is better. 3,825 patients. | 94% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 4,278 patients. | 20% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 96 patients. | 95% | 93% |
| Blood clot prevention givenHigher is better. 7,017 patients. | 99% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 1,665 patients. | 100% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 183 patients. | 99% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 12.5 |
| Patient experiencePatient survey results | 16 |
| SafetyHospital-acquired infections | 46.7 |
| Efficiency and costMedicare spending per patient | 10 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at The Hospital of Central Connecticut
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.1mi Grandview Rehabilitation and Healthcare Center New Britain, CT · 160 beds Not rated by Medicare (Special Focus Facility) Abuse citation (CMS) Special Focus Facility
- 0.9mi Jerome Home New Britain, CT · 94 beds Medicare overall 5 of 5 stars · Short-stay quality 5 of 5
- 1.1mi Monsignor Bojnowski Manor New Britain, CT · 60 beds Medicare overall 3 of 5 stars · Short-stay quality 5 of 5 Abuse citation (CMS)
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 0.9mi Herald Square DialysisNew Britain, CT
- 0.9mi DaVita New Britain DialysisNew Britain, CT
- 3.4mi DaVita Willard Avenue DialysisNewington, CT
Home health agencies nearby See more
- 3.9mi Berlin Visiting Nurse AssociationBerlin, CT · 86% would recommend
- 3.9mi KeepmehomeBerlin, CT
- 5.6mi American Home Health, INCWest Hartford, CT
Hospice care providers nearby See more
- 6.0mi Athena Home Health & HospiceFarmington, CT · 66% would recommend
- 6.0mi Brighton Hospice ConnecticutFarmington, CT · 82% would recommend Not rated
- 6.5mi Enhabit HospiceRocky Hill, CT Not rated
Source: CMS Care Compare. Distances are approximate.
Inpatient psychiatric unit
CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 070035
The Hospital of Central Connecticut runs an inpatient psychiatric unit that reports its own results to Medicare. Follow-up within 7 days: 35% here, against 37% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
After discharge
During the stay
Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.
Doctors at The Hospital of Central Connecticut
501 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 31 specialties.
Find doctors in New Britain
Medicare-enrolled specialists with a practice in New Britain, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. The Hospital of Central Connecticut lists them here:
From the hospital's price transparency file (thocc.org/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at The Hospital of Central Connecticut
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Connecticut.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 266 | $71,308 | $19,482 | −6% |
| Heart failure and shock with major complicationsDRG 291 | 147 | $53,942 | $12,779 | −8% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 116 | $57,255 | $16,258 | −7% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 72 | $56,146 | $14,165 | same |
| Pulmonary edema and respiratory failureDRG 189 | 49 | $43,043 | $12,594 | −9% |
| Renal failure with major complicationsDRG 682 | 49 | $55,209 | $14,309 | −13% |
| Renal failure with complicationsDRG 683 | 40 | $34,073 | $11,036 | +9% |
| Syncope and collapseDRG 312 | 38 | $41,824 | $9,416 | −4% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 422 | $12,420 | $3,037 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 119 | $7,793 | $1,797 |
| Level 3 Excision/Biopsy/Incision and DrainageAPC 5073 | 74 | $10,034 | $2,708 |
| Level 5 Urology and Related ServicesAPC 5375 | 69 | $18,364 | $5,429 |
| Level 1 Laparoscopy and Related ServicesAPC 5361 | 62 | $21,993 | $6,252 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Sep 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Connecticut hospital finances.
Who owns The Hospital of Central Connecticut
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as The Hospital of Central Connecticut at New Britain General and Bradley, a non-profit organization, incorporated 1966.
953 doctors and other clinicians list The Hospital of Central Connecticut as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around The Hospital of Central Connecticut
HRSA shortage designations and BLS pay data
Nurse pay: registered nurses in Connecticut earn a median $102,740 a year. Healthcare salaries in Connecticut.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need.
Closest other hospitals
Healthcare pay in Connecticut
Registered nurses across Connecticut (all employers) earned a median of $102,740 a year (BLS, May 2025).Registered Nurse (RN) salary in ConnecticutNurse Practitioner salary in ConnecticutRespiratory Therapist salary in ConnecticutHealthcare salaries in Connecticut
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Cite this data
Writing about The Hospital of Central Connecticut? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.