CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.
Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Baptist Memorial Hospital-Crittenden
West Memphis, AR 72301
County: Crittenden Directions Apple Maps Call (870) 394-7800
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
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Quick answers about Baptist Memorial Hospital-Crittenden
How long is the ER wait at Baptist Memorial Hospital-Crittenden?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 19 min in the Baptist Memorial Hospital-Crittenden emergency room (the average across Arkansas hospitals is 2 hr 19 min). 4% of ER patients left before being seen. For tonight's wait, call (870) 394-7800. In an emergency, call 911.
What is the phone number for Baptist Memorial Hospital-Crittenden?
The main phone number for Baptist Memorial Hospital-Crittenden is (870) 394-7800, from Medicare's hospital records.
Call (870) 394-7800What is the address of Baptist Memorial Hospital-Crittenden?
Baptist Memorial Hospital-Crittenden is at 2100 North Seventh Street, West Memphis, AR 72301.
Directions (opens Google Maps)Does Baptist Memorial Hospital-Crittenden have an emergency room?
Yes. Baptist Memorial Hospital-Crittenden has an emergency department, according to Medicare data.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Baptist Memorial Hospital-Crittenden spend a median of 2 hours 19 minutes there. That is about the same as the average across Arkansas hospitals (2 hours 19 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Baptist Memorial Hospital-Crittenden. For a medical emergency, call 911.
Compare ER waits across Arkansas · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 53 completed surveys · patients discharged Oct 2024 – Sep 2025
78% would definitely recommend it (U.S. average 71%). 84% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. CMS gives a star rating only to hospitals with at least 100 completed surveys, so this hospital has answer percentages but no stars. These results come from fewer than 100 completed surveys, so CMS advises using them with caution. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Pneumonia patients | 16.3% | 15.2% |
| Hospital-wide, all conditions | 3.8% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 3 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 0.59 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.27 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.21 | 0.21 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Baptist Memorial Hospital-Crittenden accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 040156). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Arkansas that list this hospital
| Insurer | Plans in network | Network | Network tier |
|---|---|---|---|
| Arkansas Blue Cross and Blue Shield | 23 of 23 plans | TRUE-BLUE-PPO | True-Blue-Ppo |
| Ambetter | 15 of 15 plans | – | Preferred |
| Health Advantage | 15 of 15 plans | TRUE-BLUE-PPO | True-Blue-Ppo |
| Octave | 12 of 12 plans | USABLE-MUTUAL-CONNECT-PPO | Usable-Mutual-Connect-Ppo |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Arkansas
Plans that include this hospital: Ambetter Choice Bronze HSA, Ambetter Choice Bronze HSA + Vision + Adult Dental, Ambetter Clear Gold, Ambetter Clear Gold + Vision + Adult Dental, Ambetter Elite Bronze, Ambetter Elite Bronze + Vision + Adult Dental Compare plans
Adults in Arkansas qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Arkansas Medicaid plans it takes.
What insurance does Baptist Memorial Hospital-Crittenden accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Baptist Memorial Hospital-Crittenden is in network for 4 Marketplace insurers in Arkansas: Arkansas Blue Cross and Blue Shield (23 of 23 plans), Ambetter (15 of 15 plans), Health Advantage (15 of 15 plans) and 1 other insurer. This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Baptist Memorial Hospital-Crittenden take Medicare?
Baptist Memorial Hospital-Crittenden is a Medicare-certified hospital (CMS Certification Number 040156), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Baptist Memorial Hospital-Crittenden accept Arkansas Blue Cross and Blue Shield?
Baptist Memorial Hospital-Crittenden is in network for 23 of 23 plans that Arkansas Blue Cross and Blue Shield sells on the Arkansas Marketplace in 2027, according to Arkansas Blue Cross and Blue Shield's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Baptist Memorial Hospital-Crittenden accept Ambetter?
Baptist Memorial Hospital-Crittenden is in network for 15 of 15 plans that Ambetter sells on the Arkansas Marketplace in 2027, according to Ambetter's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Baptist Memorial Hospital-Crittenden accept Health Advantage?
Baptist Memorial Hospital-Crittenden is in network for 15 of 15 plans that Health Advantage sells on the Arkansas Marketplace in 2027, according to Health Advantage's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 1 readmission and return-visit measures CMS could compare, Baptist Memorial Hospital-Crittenden was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart failure | 21.4% | 21.3% | Not compared |
| Pneumonia | 17.1% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.3% | 20% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 1 of 2 conditions is above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart failure | 1.004 | – | More than expected |
| Pneumonia | 0.971 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Baptist Memorial Hospital-Crittenden's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 24 patients. | 71% | 65% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 13 patients. | 62% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 357 patients. | 139 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 20 patients. | 308 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 60 patients. | 389 min | 287 min |
| Patients who left the ER before being seenLower is better. 23,376 patients. | 4% | 2% |
| Health care workers vaccinated against fluHigher is better. 166 patients. | 97% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 115 patients. | 18% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 32 patients. | 100% | 93% |
| Blood clot prevention givenHigher is better. 280 patients. | 99% | 90%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Baptist Memorial Hospital-Crittenden
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 1.6mi The Springs Broadway West Memphis, AR · 119 beds Medicare overall 2 of 5 stars · Short-stay quality 1 of 5
- 2.2mi The Springs of Avalon West Memphis, AR · 85 beds Medicare overall 3 of 5 stars · Short-stay quality 2 of 5 Abuse citation (CMS)
- 2.9mi Willowbend Health and Rehabilitation Marion, AR · 140 beds Medicare overall 2 of 5 stars · Short-stay quality 5 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 2.3mi Fmcna - East ArkansasWest Memphis, AR
- 3.3mi DaVita Renal Care Marion at HomeMarion, AR
- 6.9mi Lebonheur Childrens Hosp DialysisMemphis, TN Not rated
Home health agencies nearby See more
- 3.3mi Elite Home HealthMarion, AR · 92% would recommend
- 8.1mi St Jude Children's Research Hospital HomecareMemphis, TN Not rated
- 11mi Home Health Professionals INCBlytheville, AR
Hospice care providers nearby See more
- 3.3mi River Valley HospiceMarion, AR Not rated
- 13mi Heart N Soul Hospice MemphisMemphis, TN Not rated
- 17mi Mid Delta Hospice North, INC DBA Bristol Hospice - SouthavenSouthaven, MS Not rated
Source: CMS Care Compare. Distances are approximate.
Doctors at Baptist Memorial Hospital-Crittenden
93 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 17 specialties.
Find doctors in West Memphis
Medicare-enrolled specialists with a practice in West Memphis, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Baptist Memorial Hospital-Crittenden
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Arkansas.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 15 | $40,399 | $11,603 | −19% |
| Heart failure and shock with major complicationsDRG 291 | 14 | $23,825 | $8,945 | −5% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 44 | $24,680 | $2,313 |
| Level 3 Vascular ProceduresAPC 5183 | 30 | $23,088 | $2,693 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Sep 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Arkansas hospital finances.
Who owns Baptist Memorial Hospital-Crittenden
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Baptist Memorial Hospital - Crittenden Inc, a non-profit organization, incorporated 2017.
158 doctors and other clinicians list Baptist Memorial Hospital-Crittenden as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Baptist Memorial Hospital-Crittenden
HRSA shortage designations and BLS pay data
Primary care: Parts of Crittenden are federally designated health professional shortage areas (1 designation). Highest shortage score 18.
Mental health: Crittenden is a federally designated health professional shortage area. Highest shortage score 16.
Dental: Parts of Crittenden are federally designated health professional shortage areas (1 designation). Highest shortage score 13.
Nurse pay: registered nurses in Arkansas earn a median $78,940 a year. Healthcare salaries in Arkansas.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Arkansas shortage areas
Closest other hospitals
Healthcare pay in Arkansas
Registered nurses across Arkansas (all employers) earned a median of $78,940 a year (BLS, May 2025).Registered Nurse (RN) salary in ArkansasNurse Practitioner salary in ArkansasRespiratory Therapist salary in ArkansasHealthcare salaries in Arkansas
Cite this data
Writing about Baptist Memorial Hospital-Crittenden? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.