facebook tracking White Mountain Regional Medical Center: 118 S Mountain Ave - Springerville, AZ

White Mountain Regional Medical Center, Springerville, AZ

118 S Mountain Ave, Springerville, AZ 85938Apache County

Critical access hospital 21 beds (Medicare cost report FY2024) Emergency room

Independent directory · data from CMS, not from this hospital

White Mountain Regional Medical Center is a non-profit critical access hospital in Springerville, Arizona, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 2 hr 14 min in its emergency department, 45 min shorter than the average across Arizona hospitals (2 hr 59 min). Patients give it 4 out of 5 stars in the Medicare patient survey.

CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.

Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data

Visiting White Mountain Regional Medical Center

Address 118 S Mountain Ave
Springerville, AZ 85938
County: Apache
Directions Apple Maps Call (928) 333-4368
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 2 hr 14 min (average across AZ hospitals: 2 hr 59 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across AZ
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for White Mountain Regional Medical Center (opens the hospital's site)

Quick answers about White Mountain Regional Medical Center

How long is the ER wait at White Mountain Regional Medical Center?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 14 min in the White Mountain Regional Medical Center emergency room (the average across Arizona hospitals is 2 hr 59 min). 0% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (928) 333-4368. In an emergency, call 911.

What is the phone number for White Mountain Regional Medical Center?

The main phone number for White Mountain Regional Medical Center is (928) 333-4368, from Medicare's hospital records.

Call (928) 333-4368
What is the address of White Mountain Regional Medical Center?

White Mountain Regional Medical Center is at 118 S Mountain Ave, Springerville, AZ 85938.

Directions (opens Google Maps)
Does White Mountain Regional Medical Center have an emergency room?

Yes. White Mountain Regional Medical Center has an emergency department, according to Medicare data.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at White Mountain Regional Medical Center spend a median of 2 hours 14 minutes there. That is 45 minutes shorter than the average across Arizona hospitals (2 hours 59 minutes).

Left before seen 0%
ER volume low
Type Critical access
Ownership Non-profit

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with White Mountain Regional Medical Center. For a medical emergency, call 911.

Compare ER waits across Arizona · Other Critical Access hospitals in Arizona · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 144 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave White Mountain Regional Medical Center a 4-star patient experience rating out of 5. 80% would definitely recommend it (U.S. average 71%). 80% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 4 out of 5
Would definitely recommend 80% U.S. 71% · AZ 68%
Rated 9 or 10 of 10 80% U.S. 72% · AZ 68%
Survey response rate 18% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
88% always · 4% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
85% always · 4% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
71% always · 9% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
85% yes · 15% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
84% always · 9% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
64% always · 4% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
80% 9 or 10 · 6% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
80% definitely yes · 4% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Death rates within 30 days

Patients treated forThis hospitalU.S.
Pneumonia patients 16.9% 15.2%
Hospital-wide, all conditions 4.5% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 1 readmission and return-visit measures CMS could compare, White Mountain Regional Medical Center was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Pneumonia 16.7% 17.3% Not compared

Return trips after a stay or procedure

Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +25 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 12.8 per 1,000 procedures · U.S. 13

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

White Mountain Regional Medical Center's emergency department is classed by CMS as low volume.

MeasureThis hospitalU.S.
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 188 patients. 134 min 162 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 56 patients. 321 min 287 min
Patients who left the ER before being seenLower is better. 6,966 patients. 0% 2%
Health care workers vaccinated against fluHigher is better. 318 patients. 44% 78%

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. About the data.

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Doctors at White Mountain Regional Medical Center

24 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 11 specialties.

See all 24 clinicians

Find doctors in Springerville

Medicare-enrolled specialists with a practice in Springerville, with addresses, phone numbers and the hospitals they work with.

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Prices at White Mountain Regional Medical Center

Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. White Mountain Regional Medical Center lists them here:

From the hospital's price transparency file (www.wmrmc.com/cms-hpt.txt), checked Oct 31, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.

Size and finances

Medicare cost report · fiscal year ending Dec 2024

Beds
21
Reported to Medicare, FY2024
Employees
138
Full-time equivalent
Discharges
204
Inpatient stays a year
Patient revenue
$27.6 million
Net of discounts
Operating margin
6.4%
On patient care
Charity care
$37,000
0.1% of expenses
Bad debt
$3.6 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Arizona hospital finances.

Who owns White Mountain Regional Medical Center

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as White Mountain Regional Medical Center, a non-profit organization, incorporated 1959.

48 doctors and other clinicians list White Mountain Regional Medical Center as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Dec 2023 · White Mountain Regional Medical Center (EIN 86-0171900)

Revenue
$26.1 million
Expenses
$24.0 million
Surplus
$2.1 million
8.0% of revenue
Officer pay
$572,000
Compensation of current officers, directors and key employees

As filed with the IRS by White Mountain Regional Medical Center. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around White Mountain Regional Medical Center

HRSA shortage designations and BLS pay data

Primary care: Parts of Apache are federally designated health professional shortage areas (2 designations). Highest shortage score 17.

Mental health: Parts of Apache are federally designated health professional shortage areas (4 designations). Highest shortage score 18.

Dental: Parts of Apache are federally designated health professional shortage areas (4 designations). Highest shortage score 18.

Nurse pay: registered nurses in Arizona earn a median $99,500 a year. Healthcare salaries in Arizona.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Arizona shortage areas

Healthcare pay in Arizona

Registered nurses across Arizona (all employers) earned a median of $99,500 a year (BLS, May 2025).Registered Nurse (RN) salary in ArizonaNurse Practitioner salary in ArizonaRespiratory Therapist salary in ArizonaHealthcare salaries in Arizona

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Cite this data

Writing about White Mountain Regional Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/arizona/springerville/white-mountain-regional-medical-center/118-s-mountain-ave/

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