facebook tracking Banner Payson Medical Center, Payson, AZ: ER Visit 2h 22m

Banner Payson Medical Center, Payson, AZ

807 South Ponderosa Drive, Payson, AZ 85541Gila County

Critical access hospital 25 beds (Medicare cost report FY2024) No ER listed in Medicare data

Independent directory · data from CMS, not from this hospital

Banner Payson Medical Center is a non-profit critical access hospital in Payson, Arizona. CMS records show it does not provide emergency services. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 2 hr 22 min in its emergency department, 37 min shorter than the average across Arizona hospitals (2 hr 59 min). Medicare rates it 4 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey. Banner Payson Medical Center is in network for at least one 2027 Marketplace plan from 4 insurers in Arizona, according to the insurers' network files loaded November 4, 2026.

Visiting Banner Payson Medical Center

Address 807 South Ponderosa Drive
Payson, AZ 85541
County: Gila
Directions Apple Maps Call (928) 474-3222
Emergency room No ER listed in Medicare data. In an emergency call 911 or go to the nearest ER: Scottsdale Healthcare-Thompson Peak Hospital, 52 miles away. ER or urgent care?
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Quick answers about Banner Payson Medical Center

How long is the ER wait at Banner Payson Medical Center?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 22 min in the Banner Payson Medical Center emergency room (the average across Arizona hospitals is 2 hr 59 min). 1% of ER patients left before being seen. For tonight's wait, call (928) 474-3222. In an emergency, call 911.

What is the phone number for Banner Payson Medical Center?

The main phone number for Banner Payson Medical Center is (928) 474-3222, from Medicare's hospital records.

Call (928) 474-3222
What is the address of Banner Payson Medical Center?

Banner Payson Medical Center is at 807 South Ponderosa Drive, Payson, AZ 85541.

Directions (opens Google Maps)
Does Banner Payson Medical Center have an emergency room?

No emergency room is listed for Banner Payson Medical Center in Medicare data. For an emergency, call 911 or go to the nearest ER.

What is Banner Payson Medical Center's Medicare star rating?

Banner Payson Medical Center has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Banner Payson Medical Center spend a median of 2 hours 22 minutes there. That is 37 minutes shorter than the average across Arizona hospitals (2 hours 59 minutes).

CMS rating ★★★★★ 4/5
Left before seen 1%
ER volume low
Type Critical access
Ownership Non-profit
Maternity Birthing-friendly

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Banner Payson Medical Center. For a medical emergency, call 911.

Compare ER waits across Arizona · How Arizona hospitals rank on star ratings · Other Critical Access hospitals in Arizona · How we source this data · Something wrong on this page? Tell us

Advertisement

What patients say

CMS patient survey (HCAHPS) · 231 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Banner Payson Medical Center a 3-star patient experience rating out of 5. 69% would definitely recommend it (U.S. average 71%). 75% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 69% U.S. 71% · AZ 68%
Rated 9 or 10 of 10 75% U.S. 72% · AZ 68%
Survey response rate 26% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
80% always · 3% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
76% always · 7% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
63% always · 19% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
85% yes · 15% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
77% always · 9% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
64% always · 11% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
75% 9 or 10 · 6% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
69% definitely yes · 2% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

Advertisement

Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Banner Payson Medical Center was no different from the national benchmark on the one hospital-acquired infection CMS could compare.

Hospital-acquired infections

C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Same as national 0 infections vs 1.5 predicted · ratio 0.00

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart failure patients 10.6% 11.1%
Pneumonia patients 15.0% 15.2%
Stroke patients 12.9% 11.9%
COPD patients 8.7% 8.6%
Hospital-wide, all conditions 3.9% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

What insurance does Banner Payson Medical Center accept?

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 031318). Medicare Advantage plans have their own networks, which this section does not cover.

2027 Marketplace plans in Arizona that list this hospital

Marketplace insurers whose 2027 plan networks in Arizona list Banner Payson Medical Center, most plans in network first
InsurerPlans in networkNetworkNetwork tier
Oscar 46 of 46 plans – Preferred
Blue Cross Blue Shield of Arizona 43 of 43 plans ACAHEALTHCHOICE, FOCUS-PROSANO, NEIGHBORHOOD Acahealthchoice
Ambetter 15 of 15 plans – Preferred
Imperial Insurance Companies, Inc. 5 of 8 plans – Standard

2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Arizona

Plans that include this hospital: AZ Blue Core Value Bronze, AZ Blue Core Value Silver, AZ Blue Everyday Copay Gold, AZ Blue Everyday Copay Silver, AZ Blue PCP Guided Care Bronze, AZ Blue PCP Guided Care Gold Compare plans

Adults in Arizona qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Arizona Medicaid plans it takes.

Is Banner Payson Medical Center in your plan?

For HealthCare.gov Marketplace plans (2027). Enter your ZIP code, then pick your insurer and plan. We only use your ZIP code to find plans; we don't save it.

Live from HealthCare.gov's Marketplace provider data, as reported by insurers. Networks change: confirm with your insurer before you get care. Not affiliated with HealthCare.gov or CMS.

What insurance does Banner Payson Medical Center accept?

In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Banner Payson Medical Center is in network for 4 Marketplace insurers in Arizona: Oscar (46 of 46 plans), Blue Cross Blue Shield of Arizona (43 of 43 plans), Ambetter (15 of 15 plans) and 1 other insurer. This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Banner Payson Medical Center take Medicare?

Banner Payson Medical Center is a Medicare-certified hospital (CMS Certification Number 031318), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.

Does Banner Payson Medical Center accept Oscar?

Banner Payson Medical Center is in network for 46 of 46 plans that Oscar sells on the Arizona Marketplace in 2027, according to Oscar's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Banner Payson Medical Center accept Blue Cross Blue Shield of Arizona?

Banner Payson Medical Center is in network for 43 of 43 plans that Blue Cross Blue Shield of Arizona sells on the Arizona Marketplace in 2027, according to Blue Cross Blue Shield of Arizona's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Banner Payson Medical Center accept Ambetter?

Banner Payson Medical Center is in network for 15 of 15 plans that Ambetter sells on the Arizona Marketplace in 2027, according to Ambetter's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 4 readmission and return-visit measures CMS could compare, Banner Payson Medical Center was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart failure 21.1% 21.3% Not compared
Pneumonia 16.4% 17.3% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +15.9 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -27.2 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 14.3 per 1,000 procedures · U.S. 13
Chemotherapy patients admitted to hospitalInpatient admissions within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 10.6 per 100 patients · U.S. 10.7
Chemotherapy patients visiting the ERER visits within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 5 per 100 patients · U.S. 5.4
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 1.00 1.00 = expected · U.S. 1.00

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Banner Payson Medical Center's emergency department is classed by CMS as low volume.

MeasureThis hospitalU.S.*
Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 12 patients. 83% 69%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 359 patients. 142 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 17 patients. 170 min 257 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 30 patients. 287 min 287 min
Patients who left the ER before being seenLower is better. 15,952 patients. 1% 2%
Health care workers vaccinated against fluHigher is better. 721 patients. 87% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 285 patients. 17% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 62 patients. 100% 93%
Stroke: discharged on clot-prevention medicineHigher is better. 28 patients. 100% 98%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024

Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Care after a stay at Banner Payson Medical Center

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

Advertisement

Doctors at Banner Payson Medical Center

96 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 24 specialties.

See all 96 clinicians

Find doctors in Payson

Medicare-enrolled specialists with a practice in Payson, with addresses, phone numbers and the hospitals they work with.

Advertisement

Size and finances

Medicare cost report · fiscal year ending Dec 2024

Beds
25
Reported to Medicare, FY2024
Employees
190
Full-time equivalent
Discharges
1,272
Inpatient stays a year
Patient revenue
$65.6 million
Net of discounts
Operating margin
3.9%
On patient care
Charity care
$724,000
1.1% of expenses
Bad debt
$1.2 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Arizona hospital finances.

Who owns Banner Payson Medical Center

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Banner Health, a non-profit organization.

Banner Health Owns 5% or more directly · 100% · since 2018 Non-profit

176 doctors and other clinicians list Banner Payson Medical Center as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Dec 2023 · Banner Health (EIN 45-0233470)

Revenue
$9.5 billion
Expenses
$8.7 billion
Surplus
$807.2 million
8.5% of revenue
Officer pay
$44.1 million
Compensation of current officers, directors and key employees

As filed with the IRS by Banner Health, which also files for 2 other hospitals listed here, so the figures cover more than this hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Banner Payson Medical Center

HRSA shortage designations and BLS pay data

Primary care: Parts of Gila are federally designated health professional shortage areas (5 designations). Highest shortage score 21.

Mental health: Parts of Gila are federally designated health professional shortage areas (8 designations). Highest shortage score 20.

Dental: Parts of Gila are federally designated health professional shortage areas (8 designations). Highest shortage score 24.

Nurse pay: registered nurses in Arizona earn a median $99,500 a year. Healthcare salaries in Arizona.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Arizona shortage areas

Healthcare pay in Arizona

Registered nurses across Arizona (all employers) earned a median of $99,500 a year (BLS, May 2025).Registered Nurse (RN) salary in ArizonaNurse Practitioner salary in ArizonaRespiratory Therapist salary in ArizonaHealthcare salaries in Arizona

Add this rating badge to your website
Banner Payson Medical Center rating badge

The badge updates automatically when CMS publishes new ratings. The compact and footer-strip sizes fit site footers and sidebars. All badge sizes and help.

Cite this data

Writing about Banner Payson Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/arizona/payson/banner-payson-medical-center/807-south-ponderosa-drive/

Advertisement