facebook tracking Capital Medical Center, Olympia, WA: ER Visit 2h 20m

Capital Medical Center, Olympia, WA

3900 Capitol Mall Dr SW, Olympia, WA 98502Thurston County

Acute care hospital 85 beds (Medicare cost report FY2024) Emergency room

Independent directory · data from CMS, not from this hospital

Capital Medical Center is a non-profit acute care hospital in Olympia, Washington, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 2 hr 20 min in its emergency department, 29 min shorter than the average across Washington hospitals (2 hr 49 min). Medicare rates it 3 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey.

Visiting Capital Medical Center

Address 3900 Capitol Mall Dr SW
Olympia, WA 98502
County: Thurston
Directions Apple Maps Call (360) 754-5858
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 2 hr 20 min (average across WA hospitals: 2 hr 49 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across WA
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Capital Medical Center (opens the hospital's site)

Quick answers about Capital Medical Center

How long is the ER wait at Capital Medical Center?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 20 min in the Capital Medical Center emergency room (the average across Washington hospitals is 2 hr 49 min). 0% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (360) 754-5858. In an emergency, call 911.

What is the phone number for Capital Medical Center?

The main phone number for Capital Medical Center is (360) 754-5858, from Medicare's hospital records.

Call (360) 754-5858
What is the address of Capital Medical Center?

Capital Medical Center is at 3900 Capitol Mall Dr SW, Olympia, WA 98502.

Directions (opens Google Maps)
Does Capital Medical Center have an emergency room?

Yes. Capital Medical Center has an emergency department, according to Medicare data.

What is Capital Medical Center's Medicare star rating?

Capital Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Capital Medical Center spend a median of 2 hours 20 minutes there. That is 29 minutes shorter than the average across Washington hospitals (2 hours 49 minutes).

CMS rating ★★★★★ 3/5
Left before seen 0%
ER volume high
Type Acute Care
Ownership Non-profit
Maternity Birthing-friendly

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Capital Medical Center. For a medical emergency, call 911.

Compare ER waits across Washington · How Washington hospitals rank on star ratings · Other birthing-friendly hospitals in Washington · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 934 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Capital Medical Center a 3-star patient experience rating out of 5. 73% would definitely recommend it (U.S. average 71%). 71% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 73% U.S. 71% · WA 71%
Rated 9 or 10 of 10 71% U.S. 72% · WA 70%
Survey response rate 23% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
80% always · 4% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
78% always · 6% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
63% always · 19% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
87% yes · 13% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
73% always · 9% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
44% always · 17% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
71% 9 or 10 · 7% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
73% definitely yes · 5% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Capital Medical Center was no different from the national benchmark on all 4 hospital-acquired infections CMS could compare. Its rate of serious complications was same as national.

Hospital-acquired infections

Central line-associated bloodstream infections (CLABSI)Bloodstream infections in patients with a central IV line, in ICUs and select wards.
Same as national 1 infections vs 1.5 predicted · ratio 0.68
Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Same as national 2 infections vs 2.2 predicted · ratio 0.90
Surgical site infections after colon surgeryInfections at the surgery site after colon surgery.
Same as national 0 infections vs 2.3 predicted · ratio 0.00
C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Same as national 7 infections vs 7.9 predicted · ratio 0.89

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 1.29

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart attack patients 11.4% 11.9%
Heart failure patients 12.7% 11.1%
Pneumonia patients 15.4% 15.2%
Stroke patients 11.4% 11.9%
COPD patients 8.3% 8.6%
Hospital-wide, all conditions 3.6% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 12 complication measures
MeasureThis hospitalU.S.CMS comparison
Complications after hip or knee replacement% of patients 4.4 4.1 Not compared
Deaths among surgical patients with serious treatable complicationsper 1,000 patients 176.15 173.3 Same as national
Pressure ulcers (bed sores)per 1,000 patients 1.08 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.25 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.24 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 1.95 2.34 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1.54 1.67 Same as national
Respiratory failure after surgeryper 1,000 patients 16.64 9.42 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 2.91 3.52 Same as national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 5.6 5.27 Same as national
Surgical wound splitting openper 1,000 patients 1.7 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 0.91 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Health insurance at Capital Medical Center

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 500139). Medicare Advantage plans have their own networks, which this section does not cover.

Washington runs its own exchange, Washington HealthPlanFinder. Check its provider directory for Capital Medical Center.

Is Capital Medical Center in your plan?

Washington runs its own health insurance marketplace, so plan networks there aren't in HealthCare.gov's data.

Check on Washington HealthPlanFinder

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 2 readmission and return-visit measures CMS could compare, Capital Medical Center was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart attack 14.6% 14.4% Not compared
Heart failure 21.6% 21.3% Not compared
Pneumonia 16.3% 17.3% Not compared
COPD (chronic lung disease) 20% 20% Not compared
Hip or knee replacement 5.6% 5.8% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart attackDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +23.7 days per 100 discharges vs expected · U.S. +4.2
Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +25 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -3 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 12.6 per 1,000 procedures · U.S. 13
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 1.20 1.00 = expected · U.S. 1.00

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 3 of 5 conditions are above 1.00.

ConditionRatioPatientsReadmissions
Heart failure 1.153 201 More than expected
Heart attack 1.103 81 More than expected
Hip or knee replacement 1.077 – More than expected
Pneumonia 0.971 180 Fewer than expected
COPD 0.967 – Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Capital Medical Center's emergency department is classed by CMS as high volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 70 patients. 60% 65%
Septic shock: full treatment within 3 hoursHigher is better. 28 patients. 57% 73%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 420 patients. 140 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 12 patients. 106 min 257 min
Patients who left the ER before being seenLower is better. 54,286 patients. 0% 2%
Health care workers vaccinated against fluHigher is better. 1,491 patients. 92% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,942 patients. 12% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 17 patients. 94% 93%
Stroke: discharged on clot-prevention medicineHigher is better. 80 patients. 99% 98%*
Stroke: clot prevention started by day 2Higher is better. 69 patients. 94% 94%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024

Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
No penalty
Not in the worst-performing quarter on infections and patient-safety problems. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
35.6 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
0.90
10% less than the national median per hospital stay (about $24,675 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications0
Patient experiencePatient survey results24
SafetyHospital-acquired infections58.3
Efficiency and costMedicare spending per patient60

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Capital Medical Center

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at Capital Medical Center

255 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 25 specialties.

See all 255 clinicians

Find doctors in Olympia

Medicare-enrolled specialists with a practice in Olympia, with addresses, phone numbers and the hospitals they work with.

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What Medicare paid at Capital Medical Center

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Washington.

Hospital stays

StayStaysAvg billedAvg payment (Medicare + patient)vs state
Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 141 $66,777 $15,957 −13%
Heart failure and shock with major complicationsDRG 291 80 $50,720 $11,184 −8%
Respiratory infections and inflammations with major complicationsDRG 177 46 $54,088 $13,678 −13%
Simple pneumonia and pleurisy with major complicationsDRG 193 43 $47,064 $10,983 −12%
Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 35 $41,743 $8,846 −11%
Pulmonary edema and respiratory failureDRG 189 33 $38,582 $10,435 −12%
Acute myocardial infarction, discharged alive with major complicationsDRG 280 31 $62,765 $12,605 −13%
Gastrointestinal hemorrhage with complicationsDRG 378 20 $55,176 $8,538 −10%

Outpatient services

ServiceServicesAvg billedAvg allowed
Level 1 Endovascular ProceduresAPC 5191 171 $27,206 $3,307
Level 4 Urology and Related ServicesAPC 5374 122 $26,377 $3,507
Level 5 Urology and Related ServicesAPC 5375 113 $35,810 $5,144
Level 5 Musculoskeletal ProceduresAPC 5115 101 $91,166 $12,951
Comprehensive Observation ServicesAPC 8011 97 $28,716 $2,728

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Dec 2024

Beds
85
Reported to Medicare, FY2024
Employees
527
Full-time equivalent
Discharges
5,061
Inpatient stays a year
Patient revenue
$198.5 million
Net of discounts
Operating margin
-6.3%
On patient care
Charity care
$5.7 million
2.7% of expenses
Bad debt
$7.7 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Washington hospital finances.

Who owns Capital Medical Center

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Multicare Health System, a non-profit organization, incorporated 1986.

Multicare Health System Owns 5% or more directly · 100% · since 2021 Non-profit

508 doctors and other clinicians list Capital Medical Center as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Dec 2023 · Multicare Health System (EIN 91-1352172)

Revenue
$4.5 billion
Expenses
$4.5 billion
Surplus
$2.5 million
0.1% of revenue
Officer pay
$11.7 million
Compensation of current officers, directors and key employees

As filed with the IRS by Multicare Health System, which also files for 7 other hospitals listed here, so the figures cover more than this hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Capital Medical Center

HRSA shortage designations and BLS pay data

Primary care: Parts of Thurston are federally designated health professional shortage areas (4 designations). Highest shortage score 13.

Mental health: Parts of Thurston are federally designated health professional shortage areas (4 designations). Highest shortage score 16.

Dental: Parts of Thurston are federally designated health professional shortage areas (4 designations). Highest shortage score 16.

Nurse pay: registered nurses in Washington earn a median $124,200 a year. Healthcare salaries in Washington.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Washington shortage areas

Healthcare pay in Washington

Registered nurses across Washington (all employers) earned a median of $124,200 a year (BLS, May 2025).Registered Nurse (RN) salary in WashingtonNurse Practitioner salary in WashingtonRespiratory Therapist salary in WashingtonHealthcare salaries in Washington

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Cite this data

Writing about Capital Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/washington/olympia/capital-medical-center/3900-capitol-mall-dr-sw/

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