Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Carilion Franklin Memorial Hospital
Rocky Mount, VA 24151
County: Franklin Directions Apple Maps Call (540) 489-6332
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Carilion Franklin Memorial Hospital (opens the hospital's site)
Nearby hospitals
- 18mi Carilion Medical Center Roanoke, VA · Emergency room · median ER visit 4 hr 32 min Call Carilion Medical Center Directions to Carilion Medical Center (Google Maps) Details for Carilion Medical Center
- 20mi Lewisgale Medical Center Salem, VA · Emergency room · median ER visit 2 hr 2 min Call Lewisgale Medical Center Directions to Lewisgale Medical Center (Google Maps) Details for Lewisgale Medical Center
- 21mi Salem VA Medical Center Salem, VA · Emergency room Call Salem VA Medical Center Directions to Salem VA Medical Center (Google Maps) Details for Salem VA Medical Center
Quick answers about Carilion Franklin Memorial Hospital
How long is the ER wait at Carilion Franklin Memorial Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 5 min in the Carilion Franklin Memorial Hospital emergency room (the average across Virginia hospitals is 2 hr 47 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (540) 489-6332. In an emergency, call 911.
What is the phone number for Carilion Franklin Memorial Hospital?
The main phone number for Carilion Franklin Memorial Hospital is (540) 489-6332, from Medicare's hospital records.
Call (540) 489-6332What is the address of Carilion Franklin Memorial Hospital?
Carilion Franklin Memorial Hospital is at 180 Floyd Ave, Rocky Mount, VA 24151.
Directions (opens Google Maps)Does Carilion Franklin Memorial Hospital have an emergency room?
Yes. Carilion Franklin Memorial Hospital has an emergency department, according to Medicare data.
What is Carilion Franklin Memorial Hospital's Medicare star rating?
Carilion Franklin Memorial Hospital has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at Carilion Franklin Memorial Hospital spend a median of 3 hours 5 minutes there. That is 18 minutes longer than the average across Virginia hospitals (2 hours 47 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Carilion Franklin Memorial Hospital. For a medical emergency, call 911.
Compare ER waits across Virginia · How Virginia hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 416 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave Carilion Franklin Memorial Hospital a 4-star patient experience rating out of 5. 76% would definitely recommend it (U.S. average 71%). 72% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Carilion Franklin Memorial Hospital was no different from the national benchmark on the one hospital-acquired infection CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 13.4% | 11.1% |
| Pneumonia patients | 12.5% | 15.2% |
| Stroke patients | 11.3% | 11.9% |
| COPD patients | 7.2% | 8.6% |
| Hospital-wide, all conditions | 4.1% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 7 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 0.42 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.26 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.18 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.22 | 2.25 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.21 | 3.31 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.68 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.36 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at Carilion Franklin Memorial Hospital
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 490089). Medicare Advantage plans have their own networks, which this section does not cover.
Virginia runs its own exchange, Virginia's Insurance Marketplace. Check its provider directory for Carilion Franklin Memorial Hospital.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, Carilion Franklin Memorial Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 16.2% | 16.2% | Not compared |
| Heart failure | 23.4% | 21.3% | Not compared |
| Pneumonia | 17.4% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20% | 20% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Pneumonia | 0.971 | 202 | Fewer than expected |
| Heart failure | 0.921 | 132 | Fewer than expected |
| COPD | 0.916 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
Carilion Franklin Memorial Hospital's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 85 patients. | 53% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 12 patients. | 42% | 75% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 364 patients. | 185 min | 162 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 37 patients. | 326 min | 287 min |
| Patients who left the ER before being seenLower is better. 22,353 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 2,316 patients. | 84% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 718 patients. | 19% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 94 patients. | 95% | 93% |
| Blood clot prevention givenHigher is better. 1,159 patients. | 100% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 441 patients. | 100% | 97%* |
| Stroke: clot prevention started by day 2Higher is better. 30 patients. | 100% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 16.7 |
| Patient experiencePatient survey results | 56 |
| SafetyHospital-acquired infections | 0 |
| Efficiency and costMedicare spending per patient | 60 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Carilion Franklin Memorial Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.6mi Franklin Health and Rehabilitation Center Rocky Mount, VA · 120 beds Medicare overall 3 of 5 stars · Short-stay quality 5 of 5
- 0.7mi Rocky Mount Health & Rehab Center Rocky Mount, VA · 180 beds Medicare overall 3 of 5 stars · Short-stay quality 5 of 5
- 16mi Friendship Health and Rehab Center - South Roanoke, VA · 120 beds Medicare overall 4 of 5 stars · Short-stay quality 5 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 2.6mi Bma - Franklin CountyRocky Mount, VA
- 16mi Bma - Crystal SpringRoanoke, VA
- 16mi Fresenius Kidney Care South RoanokeRoanoke, VA
Home health agencies nearby See more
- 2.6mi Carilion Home Care FranklinRocky Mount, VA · 89% would recommend
- 2.6mi Remedy Home Health CorpRocky Mount, VA Not rated
- 16mi Advanced Health ServicesRoanoke, VA
Hospice care providers nearby See more
- 2.6mi Carilion Franklin Memorial HospitalRocky Mount, VA · 91% would recommend
- 16mi Medi Home Health & HospiceRoanoke, VA Not rated
- 17mi Heartland Hospice (Roanoke)Roanoke, VA · 75% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Carilion Franklin Memorial Hospital
250 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 29 specialties.
Find doctors in Rocky Mount
Medicare-enrolled specialists with a practice in Rocky Mount, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Carilion Franklin Memorial Hospital lists them here:
From the hospital's price transparency file (www.carilionclinic.org/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at Carilion Franklin Memorial Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Virginia.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Respiratory infections and inflammations with major complicationsDRG 177 | 57 | $38,346 | $13,727 | same |
| Heart failure and shock with major complicationsDRG 291 | 57 | $29,263 | $10,948 | same |
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 51 | $45,765 | $17,533 | +7% |
| Simple pneumonia and pleurisy with complicationsDRG 194 | 24 | $24,615 | $7,497 | +2% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 22 | $30,155 | $10,957 | same |
| Esophagitis, gastroenteritis and miscellaneous digestive disorders without major complicationsDRG 392 | 21 | $24,341 | $8,235 | +16% |
| Kidney and urinary tract infections without major complicationsDRG 690 | 21 | $23,789 | $7,407 | +4% |
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 19 | $34,046 | $9,096 | +2% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 107 | $15,539 | $2,347 |
| Level 1 Laparoscopy and Related ServicesAPC 5361 | 59 | $43,272 | $4,900 |
| Level 3 Musculoskeletal ProceduresAPC 5113 | 19 | $23,543 | $2,787 |
| Level 5 ENT ProceduresAPC 5165 | 12 | $40,068 | $5,041 |
| Level 2 Musculoskeletal ProceduresAPC 5112 | 11 | $8,908 | $1,384 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Sep 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Virginia hospital finances.
Who owns Carilion Franklin Memorial Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Carilion Franklin Memorial Hospital, a non-profit organization, incorporated 1947.
451 doctors and other clinicians list Carilion Franklin Memorial Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Sep 2023 · Carilion Franklin Memorial Hospital (EIN 54-0480606)
As filed with the IRS by Carilion Franklin Memorial Hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around Carilion Franklin Memorial Hospital
HRSA shortage designations and BLS pay data
Primary care: Parts of Franklin are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Mental health: Parts of Franklin are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Dental: Franklin is a federally designated health professional shortage area. Highest shortage score 12.
Nurse pay: registered nurses in Virginia earn a median $93,600 a year. Healthcare salaries in Virginia.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Virginia shortage areas
Healthcare pay in Virginia
Registered nurses across Virginia (all employers) earned a median of $93,600 a year (BLS, May 2025).Registered Nurse (RN) salary in VirginiaNurse Practitioner salary in VirginiaRespiratory Therapist salary in VirginiaHealthcare salaries in Virginia
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Cite this data
Writing about Carilion Franklin Memorial Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.