facebook tracking Carilion Franklin Memorial Hospital: 180 Floyd Ave - Rocky Mount, VA

Carilion Franklin Memorial Hospital, Rocky Mount, VA

180 Floyd Ave, Rocky Mount, VA 24151Franklin County

Acute care hospital 37 beds (Medicare cost report FY2024) Emergency room

Independent directory · data from CMS, not from this hospital

Carilion Franklin Memorial Hospital is a non-profit acute care hospital in Rocky Mount, Virginia, with an emergency department. According to HospitalsInEachState.com's analysis of the October 2026 CMS release, patients treated and sent home spend a median of 3 hr 5 min in its emergency department, 18 min longer than the average across Virginia hospitals (2 hr 47 min). Medicare rates it 4 out of 5 stars overall, and patients give it 4 out of 5 in the Medicare patient survey.

Visiting Carilion Franklin Memorial Hospital

Address 180 Floyd Ave
Rocky Mount, VA 24151
County: Franklin
Directions Apple Maps Call (540) 489-6332
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 3 hr 5 min (average across VA hospitals: 2 hr 47 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across VA
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Carilion Franklin Memorial Hospital (opens the hospital's site)

Quick answers about Carilion Franklin Memorial Hospital

How long is the ER wait at Carilion Franklin Memorial Hospital?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 5 min in the Carilion Franklin Memorial Hospital emergency room (the average across Virginia hospitals is 2 hr 47 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (540) 489-6332. In an emergency, call 911.

What is the phone number for Carilion Franklin Memorial Hospital?

The main phone number for Carilion Franklin Memorial Hospital is (540) 489-6332, from Medicare's hospital records.

Call (540) 489-6332
What is the address of Carilion Franklin Memorial Hospital?

Carilion Franklin Memorial Hospital is at 180 Floyd Ave, Rocky Mount, VA 24151.

Directions (opens Google Maps)
Does Carilion Franklin Memorial Hospital have an emergency room?

Yes. Carilion Franklin Memorial Hospital has an emergency department, according to Medicare data.

What is Carilion Franklin Memorial Hospital's Medicare star rating?

Carilion Franklin Memorial Hospital has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of October 2026

Patients treated and sent home from the emergency department at Carilion Franklin Memorial Hospital spend a median of 3 hours 5 minutes there. That is 18 minutes longer than the average across Virginia hospitals (2 hours 47 minutes).

CMS rating ★★★★★ 4/5
Left before seen 1%
ER volume medium
Type Acute Care
Ownership Non-profit

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Carilion Franklin Memorial Hospital. For a medical emergency, call 911.

Compare ER waits across Virginia · How Virginia hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 416 completed surveys · patients discharged Jan 2025 – Dec 2025

Patients gave Carilion Franklin Memorial Hospital a 4-star patient experience rating out of 5. 76% would definitely recommend it (U.S. average 71%). 72% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 4 out of 5
Would definitely recommend 76% U.S. 71% · VA 71%
Rated 9 or 10 of 10 72% U.S. 72% · VA 72%
Survey response rate 26% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
82% always · 3% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
84% always · 3% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
66% always · 15% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
89% yes · 11% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
73% always · 8% sometimes or never · U.S. 73% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
72% 9 or 10 · 6% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
76% definitely yes · 5% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Carilion Franklin Memorial Hospital was no different from the national benchmark on the one hospital-acquired infection CMS could compare. Its rate of serious complications was same as national.

Hospital-acquired infections

C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Same as national 0 infections vs 1.3 predicted · ratio 0.00

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 0.95

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart failure patients 13.4% 11.1%
Pneumonia patients 12.5% 15.2%
Stroke patients 11.3% 11.9%
COPD patients 7.2% 8.6%
Hospital-wide, all conditions 4.1% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 7 complication measures
MeasureThis hospitalU.S.CMS comparison
Pressure ulcers (bed sores)per 1,000 patients 0.42 0.55 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.26 0.24 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.18 0.18 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.22 2.25 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 3.21 3.31 Same as national
Surgical wound splitting openper 1,000 patients 1.68 1.7 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 1.36 1.04 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Health insurance at Carilion Franklin Memorial Hospital

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 490089). Medicare Advantage plans have their own networks, which this section does not cover.

Virginia runs its own exchange, Virginia's Insurance Marketplace. Check its provider directory for Carilion Franklin Memorial Hospital.

Is Carilion Franklin Memorial Hospital in your plan?

Virginia runs its own health insurance marketplace, so plan networks there aren't in HealthCare.gov's data.

Check on Virginia's Insurance Marketplace

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025

On the 2 readmission and return-visit measures CMS could compare, Carilion Franklin Memorial Hospital was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. 16.2% 16.2% Not compared
Heart failure 23.4% 21.3% Not compared
Pneumonia 17.4% 17.3% Not compared
COPD (chronic lung disease) 20% 20% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -11.4 days per 100 discharges vs expected · U.S. +1.2
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +29.6 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 13.2 per 1,000 procedures · U.S. 13
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 1.10 1.00 = expected · U.S. 1.00

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected.

ConditionRatioPatientsReadmissions
Pneumonia 0.971 202 Fewer than expected
Heart failure 0.921 132 Fewer than expected
COPD 0.916 – Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025

Carilion Franklin Memorial Hospital's emergency department is classed by CMS as medium volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 85 patients. 53% 66%
Septic shock: full treatment within 3 hoursHigher is better. 12 patients. 42% 75%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 364 patients. 185 min 162 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 37 patients. 326 min 287 min
Patients who left the ER before being seenLower is better. 22,353 patients. 1% 2%
Health care workers vaccinated against fluHigher is better. 2,316 patients. 84% 77%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 718 patients. 19% 16%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 94 patients. 95% 93%
Blood clot prevention givenHigher is better. 1,159 patients. 100% 91%*
Blood clot prevention given in intensive careHigher is better. 441 patients. 100% 97%*
Stroke: clot prevention started by day 2Higher is better. 30 patients. 100% 94%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
No penalty
Not in the worst-performing quarter on infections and patient-safety problems. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
33.2 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
0.91
9% less than the national median per hospital stay (about $24,949 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications16.7
Patient experiencePatient survey results56
SafetyHospital-acquired infections0
Efficiency and costMedicare spending per patient60

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Carilion Franklin Memorial Hospital

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at Carilion Franklin Memorial Hospital

250 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 29 specialties.

See all 250 clinicians

Find doctors in Rocky Mount

Medicare-enrolled specialists with a practice in Rocky Mount, with addresses, phone numbers and the hospitals they work with.

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Prices at Carilion Franklin Memorial Hospital

Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Carilion Franklin Memorial Hospital lists them here:

From the hospital's price transparency file (www.carilionclinic.org/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.

What Medicare paid at Carilion Franklin Memorial Hospital

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Virginia.

Hospital stays

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 107 $15,539 $2,347
Level 1 Laparoscopy and Related ServicesAPC 5361 59 $43,272 $4,900
Level 3 Musculoskeletal ProceduresAPC 5113 19 $23,543 $2,787
Level 5 ENT ProceduresAPC 5165 12 $40,068 $5,041
Level 2 Musculoskeletal ProceduresAPC 5112 11 $8,908 $1,384

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Sep 2024

Beds
37
Reported to Medicare, FY2024
Employees
254
Full-time equivalent
Discharges
1,871
Inpatient stays a year
Patient revenue
$86.4 million
Net of discounts
Operating margin
17.0%
On patient care
Charity care
$1.1 million
1.6% of expenses
Bad debt
$7.5 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Virginia hospital finances.

Who owns Carilion Franklin Memorial Hospital

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Carilion Franklin Memorial Hospital, a non-profit organization, incorporated 1947.

Carilion Clinic Owns 5% or more directly · 100% · since 1988 Non-profit

451 doctors and other clinicians list Carilion Franklin Memorial Hospital as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Sep 2023 · Carilion Franklin Memorial Hospital (EIN 54-0480606)

Revenue
$82.3 million
Expenses
$72.5 million
Surplus
$9.7 million
11.8% of revenue
Officer pay
$249,000
Compensation of current officers, directors and key employees

As filed with the IRS by Carilion Franklin Memorial Hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Carilion Franklin Memorial Hospital

HRSA shortage designations and BLS pay data

Primary care: Parts of Franklin are federally designated health professional shortage areas (1 designation). Highest shortage score 16.

Mental health: Parts of Franklin are federally designated health professional shortage areas (1 designation). Highest shortage score 16.

Dental: Franklin is a federally designated health professional shortage area. Highest shortage score 12.

Nurse pay: registered nurses in Virginia earn a median $93,600 a year. Healthcare salaries in Virginia.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Virginia shortage areas

Healthcare pay in Virginia

Registered nurses across Virginia (all employers) earned a median of $93,600 a year (BLS, May 2025).Registered Nurse (RN) salary in VirginiaNurse Practitioner salary in VirginiaRespiratory Therapist salary in VirginiaHealthcare salaries in Virginia

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Cite this data

Writing about Carilion Franklin Memorial Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the October 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/virginia/rocky-mount/carilion-franklin-memorial-hospital/180-floyd-ave/

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