Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Wilkes-Barre General Hospital
Wilkes-Barre, PA 18702
County: Luzerne Directions Apple Maps Call (570) 552-1400
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Nearby hospitals
- 1.1mi John Heinz Institute of Rehab Wilkes Barre Township, PA Call John Heinz Institute of Rehab Directions to John Heinz Institute of Rehab (Google Maps) Details for John Heinz Institute of Rehab
- 1.8mi Wilkes Barre VA Medical Center Wilkes-Barre, PA · Emergency room Call Wilkes Barre VA Medical Center Directions to Wilkes Barre VA Medical Center (Google Maps) Details for Wilkes Barre VA Medical Center
- 2.9mi Clear Brook Manor Wilkes Barre, PA Call Clear Brook Manor Directions to Clear Brook Manor (Google Maps) Details for Clear Brook Manor
Quick answers about Wilkes-Barre General Hospital
How long is the ER wait at Wilkes-Barre General Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 32 min in the Wilkes-Barre General Hospital emergency room (the average across Pennsylvania hospitals is 3 hr 8 min). 2% of ER patients left before being seen. For tonight's wait, call (570) 552-1400. In an emergency, call 911.
What is the phone number for Wilkes-Barre General Hospital?
The main phone number for Wilkes-Barre General Hospital is (570) 552-1400, from Medicare's hospital records.
Call (570) 552-1400What is the address of Wilkes-Barre General Hospital?
Wilkes-Barre General Hospital is at 575 N River St, Wilkes-Barre, PA 18702.
Directions (opens Google Maps)Does Wilkes-Barre General Hospital have an emergency room?
Yes. Wilkes-Barre General Hospital has an emergency department, according to Medicare data.
What is Wilkes-Barre General Hospital's Medicare star rating?
Wilkes-Barre General Hospital has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at Wilkes-Barre General Hospital spend a median of 3 hours 32 minutes there. That is 24 minutes longer than the average across Pennsylvania hospitals (3 hours 8 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Wilkes-Barre General Hospital. For a medical emergency, call 911.
Compare ER waits across Pennsylvania · How Pennsylvania hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 696 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave Wilkes-Barre General Hospital a 2-star patient experience rating out of 5. 57% would definitely recommend it (U.S. average 71%). 62% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Wilkes-Barre General Hospital
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 5 hospital-acquired infections CMS could compare, Wilkes-Barre General Hospital was better than the national benchmark on 1 and worse on 0. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 14.5% | 11.9% |
| Heart failure patients | 16.0% | 11.1% |
| Pneumonia patients | 17.1% | 15.2% |
| Stroke patients | 16.2% | 11.9% |
| COPD patients | 9.3% | 8.6% |
| Coronary bypass (CABG) surgery patients | 4.0% | 2.4% |
| Hospital-wide, all conditions | 4.5% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3.1 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 0.61 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.29 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.19 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.7 | 2.25 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.31 | 1.56 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 6.37 | 8.15 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 4.32 | 3.31 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 6.16 | 4.89 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.94 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.04 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at Wilkes-Barre General Hospital
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 390137). Medicare Advantage plans have their own networks, which this section does not cover.
Pennsylvania runs its own exchange, Pennie. Check its provider directory for Wilkes-Barre General Hospital.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, Wilkes-Barre General Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 17.3% | 16.2% | Not compared |
| Heart attack | 15.5% | 14.4% | Not compared |
| Heart failure | 22.6% | 21.3% | Not compared |
| Pneumonia | 18.4% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.6% | 20% | Not compared |
| Heart bypass surgery (CABG) | 10.3% | 11% | Not compared |
| Hip or knee replacement | 5.4% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 1 of 6 conditions is above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart attack | 1.102 | 165 | More than expected |
| COPD | 0.990 | 250 | Fewer than expected |
| Pneumonia | 0.989 | 331 | Fewer than expected |
| Heart failure | 0.984 | 582 | Fewer than expected |
| Heart bypass surgery | 0.900 | – | Fewer than expected |
| Hip or knee replacement | 0.880 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
Wilkes-Barre General Hospital's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 181 patients. | 75% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 79 patients. | 80% | 75% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 384 patients. | 212 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 34 patients. | 366 min | 257 min |
| Patients who left the ER before being seenLower is better. 28,967 patients. | 2% | 2% |
| Health care workers vaccinated against fluHigher is better. 1,781 patients. | 37% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 2,059 patients. | 19% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 72 patients. | 96% | 93% |
| Blood clot prevention givenHigher is better. 4,847 patients. | 90% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 503 patients. | 97% | 97%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 3.3 |
| Patient experiencePatient survey results | 24 |
| SafetyHospital-acquired infections | 48.3 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Wilkes-Barre General Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.3mi Riverstreet Manor Wilkes Barre, PA · 122 beds Medicare overall 2 of 5 stars · Short-stay quality 3 of 5 Abuse citation (CMS)
- 0.6mi Third Avenue Health & Rehab Center Kingston, PA · 65 beds Medicare overall 3 of 5 stars · Short-stay quality 3 of 5
- 1.0mi Edenbrook on Second Ave Kingston, PA · 160 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.8mi DaVita Wilkes Barre DialysisWilkes Barre, PA Not rated
- 6.0mi FKC Freedom Center of Wyoming ValleyWilkes Barre, PA
- 6.0mi FKC Wilkes BarreWilkes Barre, PA
Home health agencies nearby See more
- 1.6mi Compass Home Health and RehabPlains, PA · 88% would recommend
- 1.6mi Aveanna HealthcareWilkes Barre, PA Not rated
- 1.6mi Maxim Healthcare Services INCPlains, PA Not rated
Hospice care providers nearby See more
- 1.9mi Commonwealth Hospice of BerwickForty Fort, PA · 96% would recommend
- 1.9mi Pathways HealthcareKingston, PA Not rated
- 12mi Hospice of the Sacred HeartMoosic, PA · 93% would recommend
Source: CMS Care Compare. Distances are approximate.
Inpatient rehabilitation unit
CMS Inpatient rehabilitation Quality Reporting Program, data through December 2025 · unit CCN 39T137
Wilkes-Barre General Hospital runs an inpatient rehabilitation unit that reports its own results to Medicare. Returned home or to the community: 72% here, against 67% nationally. CMS rates it better than national on returned home or to the community and c. diff infections.
Results
Safety
Cost
Source: CMS Inpatient rehabilitation Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context.
Doctors at Wilkes-Barre General Hospital
366 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 32 specialties.
Find doctors in Wilkes-Barre
Medicare-enrolled specialists with a practice in Wilkes-Barre, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Wilkes-Barre General Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Pennsylvania.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Heart failure and shock with major complicationsDRG 291 | 175 | $62,107 | $9,328 | −16% |
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 139 | $93,629 | $14,688 | −13% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 80 | $76,169 | $9,903 | −13% |
| Pulmonary edema and respiratory failureDRG 189 | 76 | $67,919 | $9,206 | −19% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 72 | $72,837 | $11,827 | −16% |
| Kidney and urinary tract infections without major complicationsDRG 690 | 69 | $38,916 | $6,082 | −14% |
| Kidney and urinary tract infections with major complicationsDRG 689 | 65 | $51,331 | $8,535 | −14% |
| Syncope and collapseDRG 312 | 62 | $39,618 | $6,523 | −17% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 1 Endovascular ProceduresAPC 5191 | 424 | $27,538 | $2,895 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 193 | $21,564 | $1,415 |
| Level 2 Upper GI ProceduresAPC 5302 | 173 | $20,436 | $1,692 |
| Level 3 Urology and Related ServicesAPC 5373 | 167 | $30,239 | $1,819 |
| Level 4 Urology and Related ServicesAPC 5374 | 153 | $40,976 | $3,098 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Pennsylvania hospital finances.
Who owns Wilkes-Barre General Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Wilkes Barre Hospital Company LLC, a for-profit organization, incorporated 2008.
574 doctors and other clinicians list Wilkes-Barre General Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Wilkes-Barre General Hospital
HRSA shortage designations and BLS pay data
Dental: Parts of Luzerne are federally designated health professional shortage areas (1 designation). Highest shortage score 18.
Nurse pay: registered nurses in Pennsylvania earn a median $96,430 a year. Healthcare salaries in Pennsylvania.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Pennsylvania shortage areas
Closest other hospitals
Healthcare pay in Pennsylvania
Registered nurses across Pennsylvania (all employers) earned a median of $96,430 a year (BLS, May 2025).Registered Nurse (RN) salary in PennsylvaniaNurse Practitioner salary in PennsylvaniaRespiratory Therapist salary in PennsylvaniaHealthcare salaries in Pennsylvania
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Cite this data
Writing about Wilkes-Barre General Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.