Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)
Salisbury, NC 28144
County: Rowan Directions Apple Maps Call (704) 638-9000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Nearby hospitals
- 1.0mi Rowan Regional Medical Center Salisbury, NC · Emergency room · median ER visit 3 hr 22 min Call Rowan Regional Medical Center Directions to Rowan Regional Medical Center (Google Maps) Details for Rowan Regional Medical Center
- 14mi Lexington Memorial Hospital Lexington, NC · Emergency room · median ER visit 2 hr 28 min Call Lexington Memorial Hospital Directions to Lexington Memorial Hospital (Google Maps) Details for Lexington Memorial Hospital
- 18mi Carolinas Medical Center-Northeast Concord, NC · Emergency room · median ER visit 3 hr 7 min Call Carolinas Medical Center-Northeast Directions to Carolinas Medical Center-Northeast (Google Maps) Details for Carolinas Medical Center-Northeast
Quick answers about W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)
How long is the ER wait at W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 24 min in the W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) emergency room (the average across North Carolina hospitals is 3 hr 3 min). 1% of ER patients left before being seen. For tonight's wait, call (704) 638-9000. In an emergency, call 911.
What is the phone number for W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)?
The main phone number for W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) is (704) 638-9000, from Medicare's hospital records.
Call (704) 638-9000What is the address of W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)?
W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) is at 1601 Brenner Avenue, Salisbury, NC 28144.
Directions (opens Google Maps)Does W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) have an emergency room?
Yes. W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) has an emergency department, according to Medicare data.
What is W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)'s Medicare star rating?
W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) spend a median of 2 hours 24 minutes there. That is 39 minutes shorter than the average across North Carolina hospitals (3 hours 3 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury). For a medical emergency, call 911.
Compare ER waits across North Carolina · How North Carolina hospitals rank on star ratings · Other VA hospitals in North Carolina · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 502 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) a 4-star patient experience rating out of 5. 78% would definitely recommend it (U.S. average 71%). 81% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 13.1% | 11.1% |
| Pneumonia patients | 13.4% | 15.2% |
| COPD patients | 11.5% | 8.6% |
| Hospital-wide, all conditions | 3.9% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health care eligibility at W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)
W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury) is a VA medical center. VA hospitals care for veterans enrolled in VA health care; contact the VA to check your eligibility before you go.
Adults in North Carolina qualify for Medicaid up to 133% of the poverty line. Ask the hospital which North Carolina Medicaid plans it takes.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 14.3% | 16.2% | Not compared |
| Heart failure | 20.6% | 21.3% | Not compared |
| Pneumonia | 16.5% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.6% | 20% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)'s emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 37 patients. | 57% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 25 patients. | 88% | 75% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 231 patients. | 144 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 36 patients. | 229 min | 257 min |
| Patients who left the ER before being seenLower is better. 16,924 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 3,818 patients. | 79% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 741 patients. | 12% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 35 patients. | 94% | 93% |
| Blood clot prevention givenHigher is better. 1,187 patients. | 87% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 292 patients. | 77% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 30 patients. | 97% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Care after a stay at W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.5mi Meadowbrook Health & Rehabilitation Salisbury, NC · 185 beds Medicare overall 1 of 5 stars
- 1.1mi Piedmont Health & Rehab Center Salisbury, NC · 58 beds Medicare overall 2 of 5 stars · Short-stay quality 4 of 5
- 2.1mi The Laurels of Salisbury Salisbury, NC · 80 beds Medicare overall 3 of 5 stars · Short-stay quality 4 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 2.8mi DaVita Dialysis Care of Rowan CountySalisbury, NC
- 3.1mi DaVita Spencer DialysisSpencer, NC
- 14mi DaVita Cannon DialysisKannapolis, NC
Home health agencies nearby See more
- 2.8mi Adoration Home HealthSalisbury, NC · 89% would recommend
- 2.8mi Bayada Home Health Care, INCSalisbury, NC · 80% would recommend
- 14mi Centerwell Home HealthKannapolis, NC · 80% would recommend
Hospice care providers nearby See more
- 2.8mi Novant Health HospiceSalisbury, NC · 86% would recommend
- 4.2mi Bayada Home Health Care, INCSalisbury, NC Not rated
- 16mi Hospice and Palliative Care of Cabarrus CountyKannapolis, NC · 92% would recommend
Source: CMS Care Compare. Distances are approximate.
Find doctors in Salisbury
Medicare-enrolled specialists with a practice in Salisbury, with addresses, phone numbers and the hospitals they work with.
The area around W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)
HRSA shortage designations and BLS pay data
Primary care: Parts of Rowan are federally designated health professional shortage areas (1 designation). Highest shortage score 17.
Mental health: Parts of Rowan are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Dental: Parts of Rowan are federally designated health professional shortage areas (1 designation). Highest shortage score 17.
Nurse pay: registered nurses in North Carolina earn a median $84,350 a year. Healthcare salaries in North Carolina.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. North Carolina shortage areas
Closest other hospitals
Healthcare pay in North Carolina
Registered nurses across North Carolina (all employers) earned a median of $84,350 a year (BLS, May 2025).Registered Nurse (RN) salary in North CarolinaNurse Practitioner salary in North CarolinaRespiratory Therapist salary in North CarolinaHealthcare salaries in North Carolina
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Cite this data
Writing about W.G. (Bill) Hefner Salisbury VA Medical Center (Salsbury)? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.