Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Northern Hospital of Surry County
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Northern Hospital of Surry County (opens the hospital's site)
Nearby hospitals
- 20mi Hugh Chatham Memorial Hospital Elkin, NC · Emergency room · median ER visit 2 hr 40 min Call Hugh Chatham Memorial Hospital Directions to Hugh Chatham Memorial Hospital (Google Maps) Details for Hugh Chatham Memorial Hospital
- 20mi Life Center of Galax Galax, VA Call Life Center of Galax Directions to Life Center of Galax (Google Maps) Details for Life Center of Galax
- 21mi Twin County Regional Hospital Galax, VA · Emergency room · median ER visit 3 hr 23 min Call Twin County Regional Hospital Directions to Twin County Regional Hospital (Google Maps) Details for Twin County Regional Hospital
Quick answers about Northern Hospital of Surry County
How long is the ER wait at Northern Hospital of Surry County?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 20 min in the Northern Hospital of Surry County emergency room (the average across North Carolina hospitals is 3 hr 3 min). 2% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (336) 719-7000. In an emergency, call 911.
What is the phone number for Northern Hospital of Surry County?
The main phone number for Northern Hospital of Surry County is (336) 719-7000, from Medicare's hospital records.
Call (336) 719-7000What is the address of Northern Hospital of Surry County?
Northern Hospital of Surry County is at 830 Rockford St, Mt Airy, NC 27030.
Directions (opens Google Maps)Does Northern Hospital of Surry County have an emergency room?
Yes. Northern Hospital of Surry County has an emergency department, according to Medicare data.
What is Northern Hospital of Surry County's Medicare star rating?
Northern Hospital of Surry County has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at Northern Hospital of Surry County spend a median of 3 hours 20 minutes there. That is 17 minutes longer than the average across North Carolina hospitals (3 hours 3 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Northern Hospital of Surry County. For a medical emergency, call 911.
Compare ER waits across North Carolina · How North Carolina hospitals rank on star ratings · Other birthing-friendly hospitals in North Carolina · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 433 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave Northern Hospital of Surry County a 4-star patient experience rating out of 5. 77% would definitely recommend it (U.S. average 71%). 77% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Northern Hospital of Surry County was no different from the national benchmark on all 2 hospital-acquired infections CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 9.6% | 11.1% |
| Pneumonia patients | 11.6% | 15.2% |
| Stroke patients | 17.3% | 11.9% |
| COPD patients | 12.3% | 8.6% |
| Hospital-wide, all conditions | 3.5% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 10 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 0.38 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.23 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.18 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.2 | 2.25 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.55 | 1.56 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 9.81 | 8.15 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 4.42 | 3.31 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 4.66 | 4.89 | Same as national |
| Surgical wound splitting openper 1,000 patients | 2.1 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 0.97 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Northern Hospital of Surry County accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 340003). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in North Carolina that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| Oscar | 48 of 48 plans | Preferred |
| Blue Cross and Blue Shield of NC | 30 of 166 plans | – |
| UnitedHealthcare | 15 of 15 plans | Non-Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in North Carolina
Adults in North Carolina qualify for Medicaid up to 133% of the poverty line. Ask the hospital which North Carolina Medicaid plans it takes.
What insurance does Northern Hospital of Surry County accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Northern Hospital of Surry County is in network for 3 Marketplace insurers in North Carolina: Oscar (48 of 48 plans), Blue Cross and Blue Shield of NC (30 of 166 plans) and UnitedHealthcare (15 of 15 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Northern Hospital of Surry County take Medicare?
Northern Hospital of Surry County is a Medicare-certified hospital (CMS Certification Number 340003), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Northern Hospital of Surry County accept Oscar?
Northern Hospital of Surry County is in network for 48 of 48 plans that Oscar sells on the North Carolina Marketplace in 2027, according to Oscar's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Northern Hospital of Surry County accept Blue Cross and Blue Shield of NC?
Northern Hospital of Surry County is in network for 30 of 166 plans that Blue Cross and Blue Shield of NC sells on the North Carolina Marketplace in 2027, according to Blue Cross and Blue Shield of NC's network file loaded November 4, 2026. Not every Blue Cross and Blue Shield of NC plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Northern Hospital of Surry County accept UnitedHealthcare?
Northern Hospital of Surry County is in network for 15 of 15 plans that UnitedHealthcare sells on the North Carolina Marketplace in 2027, according to UnitedHealthcare's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, Northern Hospital of Surry County was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 15.5% | 16.2% | Not compared |
| Heart failure | 21.8% | 21.3% | Not compared |
| Pneumonia | 16.6% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.9% | 20% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart failure | 0.993 | 155 | Fewer than expected |
| Pneumonia | 0.966 | 278 | Fewer than expected |
| COPD | 0.956 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
Northern Hospital of Surry County's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 97 patients. | 68% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 49 patients. | 90% | 75% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 31 patients. | 94% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 342 patients. | 200 min | 162 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 48 patients. | 460 min | 287 min |
| Patients who left the ER before being seenLower is better. 34,024 patients. | 2% | 2% |
| Health care workers vaccinated against fluHigher is better. 1,565 patients. | 93% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,107 patients. | 19% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 180 patients. | 100% | 93% |
| Blood clot prevention given in intensive careHigher is better. 395 patients. | 97% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 100 patients. | 97% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 20 |
| Patient experiencePatient survey results | 70 |
| SafetyHospital-acquired infections | 24 |
| Efficiency and costMedicare spending per patient | 40 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Northern Hospital of Surry County
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- <0.1mi Northern Regional Hospital Mount Airy, NC · 33 beds Medicare overall 5 of 5 stars · Short-stay quality 4 of 5 · Located in a hospital
- 0.7mi Central Continuing Care Mount Airy, NC · 120 beds Medicare overall 3 of 5 stars · Short-stay quality 2 of 5
- 2.4mi Surry Community Health Center by Harborview Mount Airy, NC · 120 beds Medicare overall 1 of 5 stars · Short-stay quality 4 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.0mi Mount Airy Dialysis CenterMount Airy, NC
- 18mi Elkin Dialysis CenterElkin, NC
- 19mi King Dialysis CenterKing, NC
Home health agencies nearby See more
- 1.0mi Liberty Home Care VMount Airy, NC · 74% would recommend
- 8.7mi Pruitthealth Home Health - Pilot MountainPilot Mountain, NC
- 19mi Centerwell Home HealthKing, NC · 86% would recommend
Hospice care providers nearby See more
- 11mi Mountain Valley Hospice & Palliative CareDobson, NC · 92% would recommend
- 21mi Mountain Valley Hospice & Palliative CareGalax, VA · 88% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Northern Hospital of Surry County
106 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 19 specialties.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Northern Hospital of Surry County lists them here:
From the hospital's price transparency file (www.choosenorthern.org/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at Northern Hospital of Surry County
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for North Carolina.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 92 | $21,593 | $13,847 | −16% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 78 | $16,120 | $9,507 | −17% |
| Heart failure and shock with major complicationsDRG 291 | 65 | $14,196 | $9,460 | −16% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 52 | $18,965 | $11,724 | −18% |
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 28 | $17,255 | $7,728 | −17% |
| Other kidney and urinary tract diagnoses with major complicationsDRG 698 | 20 | $20,279 | $12,076 | −18% |
| Pulmonary edema and respiratory failureDRG 189 | 19 | $12,253 | $9,103 | −20% |
| Cardiac arrhythmia and conduction disorders with complicationsDRG 309 | 19 | $14,166 | $6,505 | −9% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 2 Urology and Related ServicesAPC 5372 | 325 | $1,045 | $593 |
| Comprehensive Observation ServicesAPC 8011 | 262 | $9,479 | $2,375 |
| Level 1 Intraocular ProceduresAPC 5491 | 128 | $3,780 | $2,028 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 76 | $26,253 | $11,181 |
| Level 3 Urology and Related ServicesAPC 5373 | 62 | $3,621 | $1,772 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Sep 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare North Carolina hospital finances.
Who owns Northern Hospital of Surry County
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Northern Hospital of Surry County, a non-profit organization.
318 doctors and other clinicians list Northern Hospital of Surry County as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Northern Hospital of Surry County
HRSA shortage designations and BLS pay data
Primary care: Parts of Surry are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Mental health: Parts of Surry are federally designated health professional shortage areas (1 designation). Highest shortage score 17.
Dental: Parts of Surry are federally designated health professional shortage areas (1 designation). Highest shortage score 18.
Nurse pay: registered nurses in North Carolina earn a median $84,350 a year. Healthcare salaries in North Carolina.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. North Carolina shortage areas
Closest other hospitals
Healthcare pay in North Carolina
Registered nurses across North Carolina (all employers) earned a median of $84,350 a year (BLS, May 2025).Registered Nurse (RN) salary in North CarolinaNurse Practitioner salary in North CarolinaRespiratory Therapist salary in North CarolinaHealthcare salaries in North Carolina
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Cite this data
Writing about Northern Hospital of Surry County? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.