CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.
Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Novant Health Ballantyne Medical Center
Charlotte, NC 28277
County: Mecklenburg Directions Apple Maps Call (704) 384-4000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Nearby hospitals
- 4.0mi Mercy Hospital South Charlotte, NC Call Mercy Hospital South Directions to Mercy Hospital South (Google Maps) Details for Mercy Hospital South
- 9.1mi Presbyterian Hospital Matthews Matthews, NC · Emergency room · median ER visit 4 hr 4 min Call Presbyterian Hospital Matthews Directions to Presbyterian Hospital Matthews (Google Maps) Details for Presbyterian Hospital Matthews
- 11mi Carolinas Medical Center/Behav Health Charlotte, NC · Emergency room · median ER visit 3 hr 16 min Call Carolinas Medical Center/Behav Health Directions to Carolinas Medical Center/Behav Health (Google Maps) Details for Carolinas Medical Center/Behav Health
Quick answers about Novant Health Ballantyne Medical Center
How long is the ER wait at Novant Health Ballantyne Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 12 min in the Novant Health Ballantyne Medical Center emergency room (the average across North Carolina hospitals is 3 hr 3 min). 2% of ER patients left before being seen. For tonight's wait, call (704) 384-4000. In an emergency, call 911.
What is the phone number for Novant Health Ballantyne Medical Center?
The main phone number for Novant Health Ballantyne Medical Center is (704) 384-4000, from Medicare's hospital records.
Call (704) 384-4000What is the address of Novant Health Ballantyne Medical Center?
Novant Health Ballantyne Medical Center is at 10905 Providence Road W, Charlotte, NC 28277.
Directions (opens Google Maps)Does Novant Health Ballantyne Medical Center have an emergency room?
Yes. Novant Health Ballantyne Medical Center has an emergency department, according to Medicare data.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Novant Health Ballantyne Medical Center spend a median of 3 hours 12 minutes there. That is 9 minutes longer than the average across North Carolina hospitals (3 hours 3 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Novant Health Ballantyne Medical Center. For a medical emergency, call 911.
Compare ER waits across North Carolina · Other birthing-friendly hospitals in North Carolina · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 309 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Novant Health Ballantyne Medical Center a 4-star patient experience rating out of 5. 82% would definitely recommend it (U.S. average 71%). 83% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Novant Health Ballantyne Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Novant Health Ballantyne Medical Center was no different from the national benchmark on the one hospital-acquired infection CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 8.4% | 11.1% |
| Pneumonia patients | 14.1% | 15.2% |
| Stroke patients | 11.6% | 11.9% |
| COPD patients | 8.3% | 8.6% |
| Hospital-wide, all conditions | 3.0% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 5 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 0.56 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.27 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.21 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.34 | 2.34 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.45 | 3.52 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Novant Health Ballantyne Medical Center accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 340195). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in North Carolina that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| Oscar | 20 of 48 plans | Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in North Carolina
Adults in North Carolina qualify for Medicaid up to 133% of the poverty line. Ask the hospital which North Carolina Medicaid plans it takes.
What insurance does Novant Health Ballantyne Medical Center accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Novant Health Ballantyne Medical Center is in network for 1 Marketplace insurer in North Carolina: Oscar (20 of 48 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Novant Health Ballantyne Medical Center take Medicare?
Novant Health Ballantyne Medical Center is a Medicare-certified hospital (CMS Certification Number 340195), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Novant Health Ballantyne Medical Center accept Oscar?
Novant Health Ballantyne Medical Center is in network for 20 of 48 plans that Oscar sells on the North Carolina Marketplace in 2027, according to Oscar's network file loaded November 4, 2026. Not every Oscar plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, Novant Health Ballantyne Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart failure | 21.1% | 21.3% | Not compared |
| Pneumonia | 15.9% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.4% | 20% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart failure | 0.972 | – | Fewer than expected |
| Pneumonia | 0.956 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Novant Health Ballantyne Medical Center's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S. |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 63 patients. | 92% | 65% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 362 patients. | 192 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 13 patients. | 313 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 27 patients. | 326 min | 287 min |
| Patients who left the ER before being seenLower is better. 17,713 patients. | 2% | 2% |
| Health care workers vaccinated against fluHigher is better. 1,252 patients. | 90% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 425 patients. | 11% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 22 patients. | 95% | 93% |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | – |
| Patient experiencePatient survey results | 72 |
| SafetyHospital-acquired infections | 55 |
| Efficiency and costMedicare spending per patient | 30 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Novant Health Ballantyne Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.7mi Pavilion Health Center at Brightmore Charlotte, NC · 108 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5
- 4.1mi Pineville Rehabilitation and Living Center Pineville, NC · 106 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5
- 6.8mi The Stewart Health Center Charlotte, NC · 65 beds Medicare overall 4 of 5 stars
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 4.2mi Fresenius Kidney Care Southeast Mecklenburg CountyPineville, NC
- 5.2mi FMC of Fort MillFort Mill, SC
- 6.3mi DaVita South Charlotte DialysisCharlotte, NC
Home health agencies nearby See more
- 4.5mi Centerwell Home HealthCharlotte, NC · 84% would recommend
- 4.5mi Centerwell Home HealthCharlotte, NC
- 8.3mi Adoration Home HealthCharlotte, NC · 79% would recommend
Hospice care providers nearby See more
- 3.7mi Hospice & Palliative Care Palmetto RegionFort Mill, SC · 84% would recommend
- 4.5mi Hospice & Palliative Care Charlotte RegionCharlotte, NC · 89% would recommend
- 5.2mi Caring Seasons HealthFort Mill, SC Not rated
Source: CMS Care Compare. Distances are approximate.
Doctors at Novant Health Ballantyne Medical Center
237 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 22 specialties.
Find doctors in Charlotte
Medicare-enrolled specialists with a practice in Charlotte, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Novant Health Ballantyne Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for North Carolina.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 61 | $39,333 | $12,121 | −26% |
| Heart failure and shock with major complicationsDRG 291 | 46 | $33,952 | $8,084 | −28% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 26 | $40,491 | $9,737 | −32% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 22 | $30,630 | $7,745 | −33% |
| Esophagitis, gastroenteritis and miscellaneous digestive disorders without major complicationsDRG 392 | 20 | $25,078 | $4,991 | −36% |
| Pulmonary edema and respiratory failureDRG 189 | 18 | $31,088 | $8,171 | −28% |
| Kidney and urinary tract infections without major complicationsDRG 690 | 17 | $25,748 | $5,252 | −32% |
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 17 | $28,193 | $7,778 | −17% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 159 | $20,472 | $2,424 |
| Level 2 Upper GI ProceduresAPC 5302 | 26 | $11,267 | $1,703 |
| Level 2 Breast/Lymphatic Surgery and Related ProceduresAPC 5092 | 18 | $32,896 | $5,828 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 16 | $10,900 | $1,455 |
| Level 2 Musculoskeletal ProceduresAPC 5112 | 14 | $9,714 | $1,440 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare North Carolina hospital finances.
Who owns Novant Health Ballantyne Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Novant Health Ballantyne Medical Center LLC, a non-profit organization, incorporated 2018.
463 doctors and other clinicians list Novant Health Ballantyne Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Novant Health Ballantyne Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Mecklenburg are federally designated health professional shortage areas (6 designations). Highest shortage score 19.
Mental health: Parts of Mecklenburg are federally designated health professional shortage areas (6 designations). Highest shortage score 18.
Dental: Parts of Mecklenburg are federally designated health professional shortage areas (6 designations). Highest shortage score 19.
Nurse pay: registered nurses in North Carolina earn a median $84,350 a year. Healthcare salaries in North Carolina.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. North Carolina shortage areas
Closest other hospitals
Healthcare pay in North Carolina
Registered nurses across North Carolina (all employers) earned a median of $84,350 a year (BLS, May 2025).Registered Nurse (RN) salary in North CarolinaNurse Practitioner salary in North CarolinaRespiratory Therapist salary in North CarolinaHealthcare salaries in North Carolina
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Cite this data
Writing about Novant Health Ballantyne Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.