Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Asheville-Oteen VA Medical Center
Asheville, NC 28805
County: Buncombe Directions Apple Maps Call (828) 298-7911
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
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Quick answers about Asheville-Oteen VA Medical Center
What is the phone number for Asheville-Oteen VA Medical Center?
The main phone number for Asheville-Oteen VA Medical Center is (828) 298-7911, from Medicare's hospital records.
Call (828) 298-7911What is the address of Asheville-Oteen VA Medical Center?
Asheville-Oteen VA Medical Center is at 1100 Tunnel Road, Asheville, NC 28805.
Directions (opens Google Maps)Does Asheville-Oteen VA Medical Center have an emergency room?
Yes. Asheville-Oteen VA Medical Center has an emergency department, according to Medicare data.
What is Asheville-Oteen VA Medical Center's Medicare star rating?
Asheville-Oteen VA Medical Center has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
CMS has not reported an emergency department wait time for Asheville-Oteen VA Medical Center. That usually means too few cases to report, or no emergency department.
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Asheville-Oteen VA Medical Center. For a medical emergency, call 911.
How North Carolina hospitals rank on star ratings · Other VA hospitals in North Carolina · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 553 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave Asheville-Oteen VA Medical Center a 5-star patient experience rating out of 5. 94% would definitely recommend it (U.S. average 71%). 92% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Asheville-Oteen VA Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Asheville-Oteen VA Medical Center was no different from the national benchmark on the one hospital-acquired infection CMS could compare.
Hospital-acquired infections
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 10.6% | 11.9% |
| Heart failure patients | 10.1% | 11.1% |
| Pneumonia patients | 11.8% | 15.2% |
| COPD patients | 7.6% | 8.6% |
| Hospital-wide, all conditions | 3.6% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 1 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 2.9 | 4.1 | Not compared |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health care eligibility at Asheville-Oteen VA Medical Center
Asheville-Oteen VA Medical Center is a VA medical center. VA hospitals care for veterans enrolled in VA health care; contact the VA to check your eligibility before you go.
Adults in North Carolina qualify for Medicaid up to 133% of the poverty line. Ask the hospital which North Carolina Medicaid plans it takes.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 14.8% | 16.2% | Not compared |
| Heart attack | 14.8% | 14.4% | Not compared |
| Heart failure | 21.3% | 21.3% | Not compared |
| Pneumonia | 18.6% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.4% | 20% | Not compared |
| Hip or knee replacement | 5% | 5.8% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
Asheville-Oteen VA Medical Center's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 131 patients. | 67% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 99 patients. | 92% | 75% |
| Patients who left the ER before being seenLower is better. 19,970 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 2,465 patients. | 87% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 864 patients. | 11% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 35 patients. | 94% | 93% |
| Blood clot prevention givenHigher is better. 1,832 patients. | 78% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 389 patients. | 88% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 47 patients. | 100% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Care after a stay at Asheville-Oteen VA Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.1mi The Laurels of Summit Ridge Asheville, NC · 68 beds Medicare overall 4 of 5 stars · Short-stay quality 5 of 5
- 2.4mi Swannanoa Valley Health and Rehabilitation Swannanoa, NC · 106 beds Medicare overall 3 of 5 stars · Short-stay quality 3 of 5
- 3.2mi The Laurels of Greentree Ridge Asheville, NC · 90 beds Medicare overall 4 of 5 stars · Short-stay quality 5 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.8mi DaVita Asheville Kidney CenterAsheville, NC
- 4.2mi DaVita Biltmore Home TrainingAsheville, NC Not rated
- 10mi DaVita Arden Dialysis CenterArden, NC
Home health agencies nearby See more
- 4.2mi Carepartners Home Health ServicesAsheville, NC · 89% would recommend
- 4.5mi Centerwell Home HealthAsheville, NC · 80% would recommend
- 9.7mi Adventhealth Home HealthFletcher, NC · 86% would recommend
Hospice care providers nearby See more
- 4.5mi Carepartners Hospice & Palliative Care ServicesAsheville, NC · 91% would recommend
- 21mi Four Seasons the Care You TrustFlat Rock, NC · 92% would recommend
- 22mi Hospice of Yancey CountyBurnsville, NC · 94% would recommend
Source: CMS Care Compare. Distances are approximate.
Find doctors in Asheville
Medicare-enrolled specialists with a practice in Asheville, with addresses, phone numbers and the hospitals they work with.
The area around Asheville-Oteen VA Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Buncombe are federally designated health professional shortage areas (3 designations). Highest shortage score 17.
Mental health: Parts of Buncombe are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Dental: Parts of Buncombe are federally designated health professional shortage areas (2 designations). Highest shortage score 15.
Nurse pay: registered nurses in North Carolina earn a median $84,350 a year. Healthcare salaries in North Carolina.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. North Carolina shortage areas
Closest other hospitals
Healthcare pay in North Carolina
Registered nurses across North Carolina (all employers) earned a median of $84,350 a year (BLS, May 2025).Registered Nurse (RN) salary in North CarolinaNurse Practitioner salary in North CarolinaRespiratory Therapist salary in North CarolinaHealthcare salaries in North Carolina
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Cite this data
Writing about Asheville-Oteen VA Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.