CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.
Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Roosevelt General Hospital
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Roosevelt General Hospital (opens the hospital's site)
Nearby hospitals
- 19mi Plains Regional Medical Center Clovis Clovis, NM · Emergency room · median ER visit 3 hr 12 min Call Plains Regional Medical Center Clovis Directions to Plains Regional Medical Center Clovis (Google Maps) Details for Plains Regional Medical Center Clovis
- 36mi Muleshoe Area Medical Center Muleshoe, TX · Emergency room · median ER visit 1 hr 53 min Call Muleshoe Area Medical Center Directions to Muleshoe Area Medical Center (Google Maps) Details for Muleshoe Area Medical Center
- 47mi Cochran Memorial Hospital Morton, TX · Emergency room Call Cochran Memorial Hospital Directions to Cochran Memorial Hospital (Google Maps) Details for Cochran Memorial Hospital
Quick answers about Roosevelt General Hospital
How long is the ER wait at Roosevelt General Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 42 min in the Roosevelt General Hospital emergency room (the average across New Mexico hospitals is 2 hr 49 min). 3% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (575) 359-1800. In an emergency, call 911.
What is the phone number for Roosevelt General Hospital?
The main phone number for Roosevelt General Hospital is (575) 359-1800, from Medicare's hospital records.
Call (575) 359-1800What is the address of Roosevelt General Hospital?
Roosevelt General Hospital is at 42121 Us-70, Portales, NM 88130.
Directions (opens Google Maps)Does Roosevelt General Hospital have an emergency room?
Yes. Roosevelt General Hospital has an emergency department, according to Medicare data.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Roosevelt General Hospital spend a median of 2 hours 42 minutes there. That is 7 minutes shorter than the average across New Mexico hospitals (2 hours 49 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Roosevelt General Hospital. For a medical emergency, call 911.
Compare ER waits across New Mexico · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 70 completed surveys · patients discharged Oct 2024 – Sep 2025
58% would definitely recommend it (U.S. average 71%). 69% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. CMS gives a star rating only to hospitals with at least 100 completed surveys, so this hospital has answer percentages but no stars. These results come from fewer than 100 completed surveys, so CMS advises using them with caution. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Its rate of serious complications was same as national.
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Pneumonia patients | 14.8% | 15.2% |
| Hospital-wide, all conditions | 3.8% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 3 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 0.61 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.27 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.21 | 0.21 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at Roosevelt General Hospital
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 320084). Medicare Advantage plans have their own networks, which this section does not cover.
New Mexico runs its own exchange, BeWellNM. Check its provider directory for Roosevelt General Hospital.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 1 readmission and return-visit measures CMS could compare, Roosevelt General Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pneumonia | 17.2% | 17.3% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Pneumonia | 0.989 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Roosevelt General Hospital's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 25 patients. | 0% | 65% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 34 patients. | 0% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 544 patients. | 162 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 16 patients. | 225 min | 257 min |
| Patients who left the ER before being seenLower is better. 8,887 patients. | 3% | 2% |
| Health care workers vaccinated against fluHigher is better. 309 patients. | 78% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 197 patients. | 17% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 13 patients. | 100% | 93% |
| Blood clot prevention givenHigher is better. 415 patients. | 72% | 90%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Roosevelt General Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.7mi Coronado Care Center Portales, NM · 80 beds Medicare overall 4 of 5 stars · Short-stay quality 2 of 5
- 19mi Retirement Ranches Clovis, NM · 104 beds Medicare overall 5 of 5 stars · Short-stay quality 4 of 5
- 19mi St. Anthony Healthcare and Rehabilitation Center Clovis, NM · 70 beds Medicare overall 2 of 5 stars · Short-stay quality 4 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 24mi 322553-Fresenius Kidney Care-Clovis High PlainsClovis, NM
- 24mi USRC Clovis DialysisClovis, NM
Home health agencies nearby See more
- 24mi Accent Care HealthClovis, NM
- 24mi Excelacare Home HealthClovis, NM · 89% would recommend
- 24mi Plains Regional Medical Center Home Health CareClovis, NM
Hospice care providers nearby See more
- 24mi Excelacare HospiceClovis, NM · 78% would recommend
- 24mi Plains Regional Medical Center HospiceClovis, NM · 87% would recommend Not rated
Source: CMS Care Compare. Distances are approximate.
Doctors at Roosevelt General Hospital
57 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 14 specialties.
Find doctors in Portales
Medicare-enrolled specialists with a practice in Portales, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Roosevelt General Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for New Mexico.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 12 | $27,975 | $9,163 | −5% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 11 | $31,786 | $11,704 | −3% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 129 | $19,742 | $2,252 |
| Level 1 Intraocular ProceduresAPC 5491 | 110 | $12,612 | $1,990 |
| Level 1 Nerve ProceduresAPC 5431 | 99 | $8,391 | $1,609 |
| Level 2 Upper GI ProceduresAPC 5302 | 11 | $16,709 | $1,625 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare New Mexico hospital finances.
Who owns Roosevelt General Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Roosevelt County Special Hospital District, a non-profit organization.
109 doctors and other clinicians list Roosevelt General Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Roosevelt General Hospital
HRSA shortage designations and BLS pay data
Primary care: Roosevelt is a federally designated health professional shortage area. Highest shortage score 15.
Mental health: Roosevelt is a federally designated health professional shortage area. Highest shortage score 19.
Dental: Parts of Roosevelt are federally designated health professional shortage areas (1 designation). Highest shortage score 19.
Nurse pay: registered nurses in New Mexico earn a median $94,340 a year. Healthcare salaries in New Mexico.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. New Mexico shortage areas
Closest other hospitals
Healthcare pay in New Mexico
Registered nurses across New Mexico (all employers) earned a median of $94,340 a year (BLS, May 2025).Registered Nurse (RN) salary in New MexicoNurse Practitioner salary in New MexicoRespiratory Therapist salary in New MexicoHealthcare salaries in New Mexico
Cite this data
Writing about Roosevelt General Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.