Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Progress West Healthcare Center
O'Fallon, MO 63368
County: Saint Charles Directions Apple Maps Call (636) 344-1000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Progress West Healthcare Center (opens the hospital's site)
Nearby hospitals
- 2.5mi Centerpointe Hospital St Charles, MO Call Centerpointe Hospital Directions to Centerpointe Hospital (Google Maps) Details for Centerpointe Hospital
- 7.3mi SSM St Joseph Hospital West Lake St Louis, MO · Emergency room · median ER visit 3 hr 35 min Call SSM St Joseph Hospital West Directions to SSM St Joseph Hospital West (Google Maps) Details for SSM St Joseph Hospital West
- 8.4mi Barnes-Jewish St Peters Hospital St Peters, MO · Emergency room · median ER visit 4 hr 13 min Call Barnes-Jewish St Peters Hospital Directions to Barnes-Jewish St Peters Hospital (Google Maps) Details for Barnes-Jewish St Peters Hospital
Quick answers about Progress West Healthcare Center
How long is the ER wait at Progress West Healthcare Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 23 min in the Progress West Healthcare Center emergency room (the average across Missouri hospitals is 2 hr 41 min). 3% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (636) 344-1000. In an emergency, call 911.
What is the phone number for Progress West Healthcare Center?
The main phone number for Progress West Healthcare Center is (636) 344-1000, from Medicare's hospital records.
Call (636) 344-1000What is the address of Progress West Healthcare Center?
Progress West Healthcare Center is at 2 Progress Point Ct, #O39fallon, O'Fallon, MO 63368.
Directions (opens Google Maps)Does Progress West Healthcare Center have an emergency room?
Yes. Progress West Healthcare Center has an emergency department, according to Medicare data.
What is Progress West Healthcare Center's Medicare star rating?
Progress West Healthcare Center has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Progress West Healthcare Center spend a median of 3 hours 23 minutes there. That is 42 minutes longer than the average across Missouri hospitals (2 hours 41 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Progress West Healthcare Center. For a medical emergency, call 911.
Compare ER waits across Missouri · How Missouri hospitals rank on star ratings · Other birthing-friendly hospitals in Missouri · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 587 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Progress West Healthcare Center a 4-star patient experience rating out of 5. 82% would definitely recommend it (U.S. average 71%). 76% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Progress West Healthcare Center was no different from the national benchmark on the one hospital-acquired infection CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 11.9% | 11.9% |
| Heart failure patients | 9.9% | 11.1% |
| Pneumonia patients | 11.3% | 15.2% |
| Stroke patients | 11.6% | 11.9% |
| COPD patients | 6.8% | 8.6% |
| Hospital-wide, all conditions | 3.4% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3.3 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 0.83 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.25 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.19 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.23 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.66 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 8.63 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.56 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 5.14 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.72 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.01 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Progress West Healthcare Center accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 260219). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Missouri that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| UnitedHealthcare | 17 of 17 plans | Non-Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Missouri
Adults in Missouri qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Missouri Medicaid plans it takes.
What insurance does Progress West Healthcare Center accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Progress West Healthcare Center is in network for 1 Marketplace insurer in Missouri: UnitedHealthcare (17 of 17 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Progress West Healthcare Center take Medicare?
Progress West Healthcare Center is a Medicare-certified hospital (CMS Certification Number 260219), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Progress West Healthcare Center accept UnitedHealthcare?
Progress West Healthcare Center is in network for 17 of 17 plans that UnitedHealthcare sells on the Missouri Marketplace in 2027, according to UnitedHealthcare's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, Progress West Healthcare Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 13.8% | 14.4% | Not compared |
| Heart failure | 21% | 21.3% | Not compared |
| Pneumonia | 16.4% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.2% | 20% | Not compared |
| Hip or knee replacement | 6% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| COPD | 0.974 | – | Fewer than expected |
| Hip or knee replacement | 0.971 | – | Fewer than expected |
| Heart attack | 0.958 | – | Fewer than expected |
| Heart failure | 0.948 | 124 | Fewer than expected |
| Pneumonia | 0.948 | 180 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Progress West Healthcare Center's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 207 patients. | 56% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 59 patients. | 51% | 73% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 14 patients. | 86% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 389 patients. | 203 min | 162 min |
| Patients who left the ER before being seenLower is better. 26,981 patients. | 3% | 2% |
| Health care workers vaccinated against fluHigher is better. 2,128 patients. | 96% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,456 patients. | 16% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 159 patients. | 100% | 93% |
| Stroke: discharged on clot-prevention medicineHigher is better. 68 patients. | 100% | 98%* |
| Stroke: clot prevention started by day 2Higher is better. 55 patients. | 100% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 32 |
| Patient experiencePatient survey results | 48 |
| SafetyHospital-acquired infections | 0 |
| Efficiency and costMedicare spending per patient | 30 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Progress West Healthcare Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 2.4mi Lutheran Senior Services at Breeze Park Saint Charles, MO · 50 beds Medicare overall 3 of 5 stars · Short-stay quality 3 of 5
- 3.2mi Delmar Gardens of O'Fallon O Fallon, MO · 198 beds Medicare overall 3 of 5 stars · Short-stay quality 5 of 5
- 4.5mi Sunterra Springs Dardenne Prairie Dardenne Prairie, MO · 38 beds Medicare overall 3 of 5 stars · Short-stay quality 5 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 3.0mi DaVita O'Fallon Missouri DialysisO Fallon, MO
- 6.6mi DaVita Lake St Louis DialysisLake Saint Louis, MO
- 6.6mi DaVita Lake St. Louis Home At HomeLake Saint Louis, MO Not rated
Home health agencies nearby See more
- 7.5mi Angels Care Home HealthSaint Peters, MO · 73% would recommend
- 8.5mi Premiere Home HealthSaint Charles, MO · 90% would recommend
- 9.4mi St Luke's Home Health ServicesChesterfield, MO · 83% would recommend
Hospice care providers nearby See more
- 3.0mi Solace Hospice CareO'Fallon, MO · 83% would recommend
- 7.5mi St Croix HospiceSaint Peters, MO · 88% would recommend
- 9.4mi Pathways Hospice and Palliative CareChesterfield, MO · 91% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Progress West Healthcare Center
199 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 26 specialties.
Find doctors in O Fallon
Medicare-enrolled specialists with a practice in O Fallon, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Progress West Healthcare Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Missouri.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 102 | $46,207 | $12,955 | −18% |
| Heart failure and shock with major complicationsDRG 291 | 40 | $37,437 | $9,002 | −15% |
| Esophagitis, gastroenteritis and miscellaneous digestive disorders without major complicationsDRG 392 | 29 | $33,820 | $6,087 | −11% |
| Kidney and urinary tract infections without major complicationsDRG 690 | 28 | $27,910 | $6,220 | −7% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 27 | $42,737 | $12,282 | −6% |
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 27 | $31,107 | $8,502 | −2% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 24 | $42,804 | $10,050 | −7% |
| Hip and femur procedures except major joint with complicationsDRG 481 | 22 | $69,823 | $15,419 | −7% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 5 Musculoskeletal ProceduresAPC 5115 | 140 | $40,348 | $11,554 |
| Level 2 Upper GI ProceduresAPC 5302 | 44 | $6,775 | $1,693 |
| Comprehensive Observation ServicesAPC 8011 | 42 | $17,007 | $2,390 |
| Level 3 Musculoskeletal ProceduresAPC 5113 | 35 | $16,343 | $2,624 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 34 | $7,109 | $1,333 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Missouri hospital finances.
Who owns Progress West Healthcare Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Progress West Healthcare Center, a non-profit organization.
327 doctors and other clinicians list Progress West Healthcare Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Progress West Healthcare Center
HRSA shortage designations and BLS pay data
Primary care: Parts of St. Charles are federally designated health professional shortage areas (2 designations). Highest shortage score 17.
Mental health: St. Charles is a federally designated health professional shortage area. Highest shortage score 10.
Dental: Parts of St. Charles are federally designated health professional shortage areas (2 designations). Highest shortage score 11.
Nurse pay: registered nurses in Missouri earn a median $81,780 a year. Healthcare salaries in Missouri.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Missouri shortage areas
Closest other hospitals
Healthcare pay in Missouri
Registered nurses across Missouri (all employers) earned a median of $81,780 a year (BLS, May 2025).Registered Nurse (RN) salary in MissouriNurse Practitioner salary in MissouriRespiratory Therapist salary in MissouriHealthcare salaries in Missouri
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Cite this data
Writing about Progress West Healthcare Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.