Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting University Medical Center New Orleans
New Orleans, LA 70112
County: Orleans Directions Apple Maps Call (504) 702-3000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for University Medical Center New Orleans (opens the hospital's site)
Nearby hospitals
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Quick answers about University Medical Center New Orleans
How long is the ER wait at University Medical Center New Orleans?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 5 hr 27 min in the University Medical Center New Orleans emergency room (the average across Louisiana hospitals is 2 hr 16 min). 3% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (504) 702-3000. In an emergency, call 911.
What is the phone number for University Medical Center New Orleans?
The main phone number for University Medical Center New Orleans is (504) 702-3000, from Medicare's hospital records.
Call (504) 702-3000What is the address of University Medical Center New Orleans?
University Medical Center New Orleans is at 2021 Perdido St, #4Floor, New Orleans, LA 70112.
Directions (opens Google Maps)Does University Medical Center New Orleans have an emergency room?
Yes. University Medical Center New Orleans has an emergency department, according to Medicare data.
What is University Medical Center New Orleans' Medicare star rating?
University Medical Center New Orleans has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at University Medical Center New Orleans spend a median of 5 hours 27 minutes there. That is 3 hours 11 minutes longer than the average across Louisiana hospitals (2 hours 16 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with University Medical Center New Orleans. For a medical emergency, call 911.
Compare ER waits across Louisiana · How Louisiana hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 1,658 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave University Medical Center New Orleans a 3-star patient experience rating out of 5. 75% would definitely recommend it (U.S. average 71%). 71% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare University Medical Center New Orleans
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 6 hospital-acquired infections CMS could compare, University Medical Center New Orleans was better than the national benchmark on 1 and worse on 0. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 12.8% | 11.9% |
| Heart failure patients | 12.5% | 11.1% |
| Pneumonia patients | 13.5% | 15.2% |
| Stroke patients | 13.2% | 11.9% |
| Hospital-wide, all conditions | 4.2% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 191.96 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 0.49 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.25 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.19 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.45 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 2.36 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 16.28 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 4.97 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 6.88 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 2.01 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.43 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, University Medical Center New Orleans was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 14.9% | 14.4% | Not compared |
| Heart failure | 22.2% | 21.3% | Not compared |
| Pneumonia | 17.8% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.3% | 20% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 1 of 3 conditions is above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart failure | 1.003 | 73 | More than expected |
| Heart attack | 0.989 | – | Fewer than expected |
| Pneumonia | 0.961 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
University Medical Center New Orleans's emergency department is classed by CMS as very high volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 96 patients. | 82% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 48 patients. | 92% | 73% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 376 patients. | 327 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 57 patients. | 864 min | 257 min |
| Patients who left the ER before being seenLower is better. 64,728 patients. | 3% | 2% |
| Health care workers vaccinated against fluHigher is better. 6,153 patients. | 50% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 4,307 patients. | 14% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 75 patients. | 96% | 93% |
| Blood clot prevention givenHigher is better. 6,825 patients. | 98% | 90%* |
| Blood clot prevention given in intensive careHigher is better. 3,223 patients. | 100% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 380 patients. | 99% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 20 |
| Patient experiencePatient survey results | 42 |
| SafetyHospital-acquired infections | 35 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at University Medical Center New Orleans
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.3mi St Jude's Health & Wellness Center New Orleans, LA · 116 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5 Abuse citation (CMS)
- 1.2mi St. Margaret's Daughters Home New Orleans, LA · 112 beds Medicare overall 1 of 5 stars · Short-stay quality 3 of 5
- 2.0mi Chateau De Notre Dame Community Care Center New Orleans, LA · 171 beds Medicare overall 3 of 5 stars · Short-stay quality 5 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 0.4mi DCI - Tulane-New OrleansNew Orleans, LA
- 1.4mi DaVita Earhart DialysisNew Orleans, LA
- 2.8mi DaVita Memorial Dialysis CenterNew Orleans, LA
Home health agencies nearby See more
- 2.8mi Lcmc Health Home CareNew Orleans, LA · 88% would recommend
- 3.4mi St Michael's Home HealthGretna, LA
- 3.4mi Total Home Health CareGretna, LA
Hospice care providers nearby See more
- 1.2mi St Margaret's Home Health and HospiceNew Orleans, LA Not rated
- 4.2mi Gulf South Hospice of New OrleansMetairie, LA Not rated
- 5.5mi Anvoi HospiceMetairie, LA · 88% would recommend
Source: CMS Care Compare. Distances are approximate.
Inpatient psychiatric unit
CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 190005
University Medical Center New Orleans runs an inpatient psychiatric unit that reports its own results to Medicare. Follow-up within 7 days: 11% here, against 37% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
After discharge
During the stay
Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.
Doctors at University Medical Center New Orleans
462 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 33 specialties.
Find doctors in New Orleans
Medicare-enrolled specialists with a practice in New Orleans, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. University Medical Center New Orleans lists them here:
From the hospital's price transparency file (www.umcno.org/cms-hpt.txt), checked Oct 31, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at University Medical Center New Orleans
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Louisiana.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Heart failure and shock with major complicationsDRG 291 | 53 | $72,058 | $21,168 | +117% |
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 50 | $94,593 | $29,374 | +104% |
| Intracranial hemorrhage or cerebral infarction with major complicationsDRG 064 | 27 | $155,199 | $33,503 | +108% |
| Intracranial hemorrhage or cerebral infarction with complications or TPA in 24 hoursDRG 065 | 20 | $55,012 | $16,256 | +100% |
| Miscellaneous disorders of nutrition, metabolism, fluids and electrolytes with major complicationsDRG 640 | 20 | $61,644 | $21,739 | +115% |
| Hip and femur procedures except major joint with complicationsDRG 481 | 16 | $119,870 | $29,814 | +94% |
| Acute myocardial infarction, discharged alive with major complicationsDRG 280 | 14 | $92,170 | $24,473 | +106% |
| Kidney and urinary tract infections without major complicationsDRG 690 | 14 | $40,774 | $16,146 | +156% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 223 | $20,009 | $2,288 |
| Level 3 Urology and Related ServicesAPC 5373 | 41 | $26,093 | $1,720 |
| Level 2 Upper GI ProceduresAPC 5302 | 35 | $14,307 | $1,584 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 34 | $15,006 | $1,330 |
| Level 2 Urology and Related ServicesAPC 5372 | 30 | $5,271 | $577 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Louisiana hospital finances.
Who owns University Medical Center New Orleans
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as University Medical Center Management Corporation, a non-profit organization, incorporated 2005.
750 doctors and other clinicians list University Medical Center New Orleans as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around University Medical Center New Orleans
HRSA shortage designations and BLS pay data
Primary care: Parts of Orleans are federally designated health professional shortage areas (1 designation). Highest shortage score 12.
Mental health: Parts of Orleans are federally designated health professional shortage areas (2 designations). Highest shortage score 16.
Dental: Parts of Orleans are federally designated health professional shortage areas (1 designation). Highest shortage score 11.
Nurse pay: registered nurses in Louisiana earn a median $80,230 a year. Healthcare salaries in Louisiana.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Louisiana shortage areas
Closest other hospitals
Healthcare pay in Louisiana
Registered nurses across Louisiana (all employers) earned a median of $80,230 a year (BLS, May 2025).Registered Nurse (RN) salary in LouisianaNurse Practitioner salary in LouisianaRespiratory Therapist salary in LouisianaHealthcare salaries in Louisiana
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Cite this data
Writing about University Medical Center New Orleans? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.