Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Citizens Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Nearby hospitals
- 20mi Logan County Hospital Oakley, KS · Emergency room · median ER visit 1 hr 51 min Call Logan County Hospital Directions to Logan County Hospital (Google Maps) Details for Logan County Hospital
- 30mi Rawlins County Health Center Atwood, KS · Emergency room · median ER visit 2 hr 11 min Call Rawlins County Health Center Directions to Rawlins County Health Center (Google Maps) Details for Rawlins County Health Center
- 33mi Sheridan County Hospital Hoxie, KS · Emergency room · median ER visit 2 hr Call Sheridan County Hospital Directions to Sheridan County Hospital (Google Maps) Details for Sheridan County Hospital
Quick answers about Citizens Medical Center
How long is the ER wait at Citizens Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 48 min in the Citizens Medical Center emergency room (the average across Kansas hospitals is 2 hr 3 min). 0% of ER patients left before being seen. For tonight's wait, call (785) 462-7511. In an emergency, call 911.
What is the phone number for Citizens Medical Center?
The main phone number for Citizens Medical Center is (785) 462-7511, from Medicare's hospital records.
Call (785) 462-7511What is the address of Citizens Medical Center?
Citizens Medical Center is at 100 E College Drive, Colby, KS 67701.
Directions (opens Google Maps)Does Citizens Medical Center have an emergency room?
Yes. Citizens Medical Center has an emergency department, according to Medicare data.
What is Citizens Medical Center's Medicare star rating?
Citizens Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Citizens Medical Center spend a median of 2 hours 48 minutes there. That is 45 minutes longer than the average across Kansas hospitals (2 hours 3 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Citizens Medical Center. For a medical emergency, call 911.
Compare ER waits across Kansas · How Kansas hospitals rank on star ratings · Other Critical Access hospitals in Kansas · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 146 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Citizens Medical Center a 4-star patient experience rating out of 5. 76% would definitely recommend it (U.S. average 71%). 79% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 11.0% | 11.1% |
| Pneumonia patients | 17.4% | 15.2% |
| COPD patients | 8.3% | 8.6% |
| Hospital-wide, all conditions | 4.4% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 1 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 5.2 | 4.1 | Not compared |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Citizens Medical Center accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 171362). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Kansas that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| Ambetter | 17 of 17 plans | Preferred |
| UnitedHealthcare | 16 of 16 plans | Non-Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Kansas
Plans that include this hospital: Ambetter Elite Bronze, Ambetter Elite Bronze + Vision + Adult Dental, Ambetter Elite Gold, Ambetter Elite Gold + Vision + Adult Dental, Ambetter Everyday Bronze, Ambetter Everyday Bronze + Vision + Adult Dental Compare plans
What insurance does Citizens Medical Center accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Citizens Medical Center is in network for 2 Marketplace insurers in Kansas: Ambetter (17 of 17 plans) and UnitedHealthcare (16 of 16 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Citizens Medical Center take Medicare?
Citizens Medical Center is a Medicare-certified hospital (CMS Certification Number 171362), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Citizens Medical Center accept Ambetter?
Citizens Medical Center is in network for 17 of 17 plans that Ambetter sells on the Kansas Marketplace in 2027, according to Ambetter's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Citizens Medical Center accept UnitedHealthcare?
Citizens Medical Center is in network for 16 of 16 plans that UnitedHealthcare sells on the Kansas Marketplace in 2027, according to UnitedHealthcare's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 3 readmission and return-visit measures CMS could compare, Citizens Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart failure | 21.7% | 21.3% | Not compared |
| Pneumonia | 16.9% | 17.3% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Citizens Medical Center's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 222 patients. | 168 min | 162 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 25 patients. | 337 min | 287 min |
| Patients who left the ER before being seenLower is better. 3,592 patients. | 0% | 2% |
| Health care workers vaccinated against fluHigher is better. 403 patients. | 93% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 151 patients. | 17% | 15% |
| Blood clot prevention givenHigher is better. 322 patients. | 74% | 90%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Care after a stay at Citizens Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.3mi Colby Operator Colby, KS · 40 beds Medicare overall 2 of 5 stars
- 0.3mi Citizens Medical Center Ltcu Colby, KS · 60 beds Medicare overall 5 of 5 stars · Short-stay quality 5 of 5 · Located in a hospital
- 20mi Logan County Senior Living Oakley, KS · 30 beds Medicare overall 3 of 5 stars Abuse citation (CMS)
Skilled nursing ratings and inspections at Nursing Homes In Each State
Home health agencies nearby See more
- 1.1mi L & C Home Health Agency INCColby, KS · 95% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Citizens Medical Center
58 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 19 specialties.
Find doctors in Colby
Medicare-enrolled specialists with a practice in Colby, with addresses, phone numbers and the hospitals they work with.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Kansas hospital finances.
Who owns Citizens Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Citizens Medical Center Inc, a non-profit organization.
109 doctors and other clinicians list Citizens Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Citizens Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Thomas are federally designated health professional shortage areas (1 designation). Highest shortage score 9.
Mental health: Thomas is a federally designated health professional shortage area. Highest shortage score 17.
Nurse pay: registered nurses in Kansas earn a median $79,320 a year. Healthcare salaries in Kansas.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Kansas shortage areas
Closest other hospitals
Healthcare pay in Kansas
Registered nurses across Kansas (all employers) earned a median of $79,320 a year (BLS, May 2025).Registered Nurse (RN) salary in KansasNurse Practitioner salary in KansasRespiratory Therapist salary in KansasHealthcare salaries in Kansas
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Cite this data
Writing about Citizens Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.