facebook tracking Northside Hospital Duluth, Duluth, GA: ER Visit 3h 27m

Northside Hospital Duluth, Duluth, GA

3620 Howell Ferry Road, Duluth, GA 30096Gwinnett County

Acute care hospital 94 beds (Medicare cost report FY2024) Emergency room

Independent directory · data from CMS, not from this hospital

Northside Hospital Duluth is a non-profit acute care hospital in Duluth, Georgia, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 3 hr 27 min in its emergency department, 37 min longer than the average across Georgia hospitals (2 hr 50 min). Medicare rates it 4 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey.

Visiting Northside Hospital Duluth

Address 3620 Howell Ferry Road
Duluth, GA 30096
County: Gwinnett
Directions Apple Maps Call (678) 312-1000
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 3 hr 27 min (average across GA hospitals: 2 hr 50 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across GA
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Quick answers about Northside Hospital Duluth

How long is the ER wait at Northside Hospital Duluth?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 27 min in the Northside Hospital Duluth emergency room (the average across Georgia hospitals is 2 hr 50 min). 1% of ER patients left before being seen. For tonight's wait, call (678) 312-1000. In an emergency, call 911.

What is the phone number for Northside Hospital Duluth?

The main phone number for Northside Hospital Duluth is (678) 312-1000, from Medicare's hospital records.

Call (678) 312-1000
What is the address of Northside Hospital Duluth?

Northside Hospital Duluth is at 3620 Howell Ferry Road, Duluth, GA 30096.

Directions (opens Google Maps)
Does Northside Hospital Duluth have an emergency room?

Yes. Northside Hospital Duluth has an emergency department, according to Medicare data.

What is Northside Hospital Duluth's Medicare star rating?

Northside Hospital Duluth has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Northside Hospital Duluth spend a median of 3 hours 27 minutes there. That is 37 minutes longer than the average across Georgia hospitals (2 hours 50 minutes).

CMS rating ★★★★★ 4/5
Left before seen 1%
ER volume high
Type Acute Care
Ownership Non-profit
Maternity Birthing-friendly

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Northside Hospital Duluth. For a medical emergency, call 911.

Compare ER waits across Georgia · How Georgia hospitals rank on star ratings · Other birthing-friendly hospitals in Georgia · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 650 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Northside Hospital Duluth a 3-star patient experience rating out of 5. 72% would definitely recommend it (U.S. average 71%). 71% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 72% U.S. 71% · GA 71%
Rated 9 or 10 of 10 71% U.S. 72% · GA 71%
Survey response rate 14% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
73% always · 6% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
77% always · 6% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
54% always · 24% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
85% yes · 15% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
84% always · 2% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
61% always · 9% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
71% 9 or 10 · 9% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
72% definitely yes · 7% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Of the 5 hospital-acquired infections CMS could compare, Northside Hospital Duluth was better than the national benchmark on 1 and worse on 1. Its rate of serious complications was same as national.

Hospital-acquired infections

Central line-associated bloodstream infections (CLABSI)Bloodstream infections in patients with a central IV line, in ICUs and select wards.
Same as national 1 infections vs 2.8 predicted · ratio 0.36
Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Worse than national 5 infections vs 1.8 predicted · ratio 2.74
Surgical site infections after colon surgeryInfections at the surgery site after colon surgery.
Same as national 3 infections vs 1.6 predicted · ratio 1.87
MRSA bloodstream infectionsBloodstream infections caused by methicillin-resistant Staphylococcus aureus, a drug-resistant bacteria.
Same as national 0 infections vs 1.8 predicted · ratio 0.00
C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Better than national 5 infections vs 11.5 predicted · ratio 0.43

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 0.99

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart failure patients 9.3% 11.1%
Pneumonia patients 14.4% 15.2%
Stroke patients 12.0% 11.9%
COPD patients 9.5% 8.6%
Hospital-wide, all conditions 3.2% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 10 complication measures
MeasureThis hospitalU.S.CMS comparison
Pressure ulcers (bed sores)per 1,000 patients 0.74 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.29 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.19 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.5 2.34 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1.65 1.67 Same as national
Respiratory failure after surgeryper 1,000 patients 8.27 9.42 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 3.53 3.52 Same as national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 5.02 5.27 Same as national
Surgical wound splitting openper 1,000 patients 1.73 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 0.98 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Health insurance at Northside Hospital Duluth

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 110252). Medicare Advantage plans have their own networks, which this section does not cover.

Georgia runs its own exchange, Georgia Access. Check its provider directory for Northside Hospital Duluth.

Is Northside Hospital Duluth in your plan?

Georgia runs its own health insurance marketplace, so plan networks there aren't in HealthCare.gov's data.

Check on Georgia Access

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 2 readmission and return-visit measures CMS could compare, Northside Hospital Duluth was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart failure 20.1% 21.3% Not compared
Pneumonia 15.7% 17.3% Not compared
COPD (chronic lung disease) 20% 20% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +13.7 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +26.6 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 12.7 per 1,000 procedures · U.S. 13
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 1.10 1.00 = expected · U.S. 1.00

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 3 conditions are above 1.00.

ConditionRatioPatientsReadmissions
COPD 1.093 58 More than expected
Pneumonia 1.007 187 More than expected
Heart failure 0.984 126 Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Northside Hospital Duluth's emergency department is classed by CMS as high volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 221 patients. 71% 65%
Septic shock: full treatment within 3 hoursHigher is better. 60 patients. 83% 73%
Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 18 patients. 61% 69%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 942 patients. 207 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 36 patients. 420 min 257 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 14 patients. 321 min 287 min
Patients who left the ER before being seenLower is better. 42,511 patients. 1% 2%
Health care workers vaccinated against fluHigher is better. 2,374 patients. 82% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,396 patients. 17% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 65 patients. 100% 93%
Blood clot prevention givenHigher is better. 4,412 patients. 88% 90%*
Stroke: discharged on clot-prevention medicineHigher is better. 64 patients. 98% 98%*
Stroke: clot prevention started by day 2Higher is better. 84 patients. 94% 94%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024

Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
1% payment cut
Ranked in the worst-performing quarter of hospitals on infections and patient-safety problems, so Medicare cut its payments by 1% for the year. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
29.3 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
0.96
4% less than the national median per hospital stay (about $26,320 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications23.3
Patient experiencePatient survey results30
SafetyHospital-acquired infections44
Efficiency and costMedicare spending per patient20

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Northside Hospital Duluth

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Inpatient rehabilitation unit

CMS Inpatient rehabilitation Quality Reporting Program, data through December 2025 · unit CCN 11T252

Northside Hospital Duluth runs an inpatient rehabilitation unit that reports its own results to Medicare. Returned home or to the community: 62% here, against 67% nationally. It is worse than national on returned home or to the community.

Results

Returned home or to the community Medicare patients who went home (or to another community setting) after rehab and stayed out of hospitals and nursing homes for at least 31 days. Risk-standardized; CMS compares it with the national rate. Based on 452 patients. Oct 2023 – Sep 2025.
62% U.S. 67% Worse than national
Preventable readmissions after discharge Medicare patients readmitted to a hospital within 30 days of leaving, for problems that good care could have prevented (risk-standardized). Based on 429 patients. Oct 2023 – Sep 2025.
9.2% U.S. 9.4% Same as national
Preventable readmissions during the stay Medicare patients sent back to a hospital during their rehab stay for problems that good care could have prevented (risk-standardized). Based on 475 patients. Oct 2023 – Sep 2025.
5.3% U.S. 4.7% Same as national
Met their expected function at discharge Patients who were at or above the expected ability to care for themselves and move around when they left. Based on 387 patients. Jan 2025 – Dec 2025.
23% U.S. 69%
Met expected self-care at discharge Patients at or above the expected ability to care for themselves (eating, bathing, dressing) when they left. Based on 387 patients. Jan 2025 – Dec 2025.
24% U.S. 65%
Met expected mobility at discharge Patients at or above the expected ability to move around when they left. Based on 387 patients. Jan 2025 – Dec 2025.
23% U.S. 62%

Safety

Falls with major injury Patients who had one or more falls with a major injury during their stay. Based on 455 patients. Jan 2025 – Dec 2025.
0% U.S. 0.2%
New or worsened pressure ulcers Patients with pressure ulcers or injuries that were new or got worse during the stay (risk-adjusted). Based on 455 patients. Jan 2025 – Dec 2025.
0.3% U.S. 0.9%
C. diff infections Standardized infection ratio for Clostridioides difficile infections. Below 1 means fewer than predicted. Oct 2024 – Sep 2025.
0.00 U.S. 0.34
Medications reviewed Patients whose medicines were reviewed, with follow-up when a problem was found. Based on 455 patients. Jan 2025 – Dec 2025.
98% U.S. 98%
Medication list sent to next provider Patients whose current medication list went to their next care provider. Based on 361 patients. Jan 2025 – Dec 2025.
83% U.S. 97%
Medication list given to patient Patients (or their family or caregiver) given a current medication list at discharge. Based on 94 patients. Jan 2025 – Dec 2025.
100% U.S. 99%
Staff flu vaccination Health care staff who got a flu shot for the season. Based on 765 patients. Oct 2024 – Mar 2025.
80% U.S. 77%

Cost

Medicare spending per patient Medicare spending for a rehab stay and the 30 days after, compared with the national median facility (1.00). Below 1 means less spending. Based on 341 patients. Oct 2022 – Sep 2024.
1.33 U.S. 1.00

Source: CMS Inpatient rehabilitation Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context.

Doctors at Northside Hospital Duluth

424 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 28 specialties.

See all 424 clinicians

Find doctors in Duluth

Medicare-enrolled specialists with a practice in Duluth, with addresses, phone numbers and the hospitals they work with.

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What Medicare paid at Northside Hospital Duluth

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Georgia.

Hospital stays

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 167 $22,209 $2,492
Level 5 Musculoskeletal ProceduresAPC 5115 154 $105,362 $11,993
Level 4 Musculoskeletal ProceduresAPC 5114 118 $62,415 $6,505
Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 104 $13,488 $1,474
Level 3 Musculoskeletal ProceduresAPC 5113 101 $27,112 $2,934

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Sep 2024

Beds
94
Reported to Medicare, FY2024
Employees
1,051
Full-time equivalent
Discharges
5,949
Inpatient stays a year
Patient revenue
$224.2 million
Net of discounts
Operating margin
-2.8%
On patient care
Charity care
$19.1 million
8.3% of expenses
Bad debt
$84.9 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Georgia hospital finances.

Who owns Northside Hospital Duluth

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Northside Hospital Inc, a non-profit organization, incorporated 1991.

684 doctors and other clinicians list Northside Hospital Duluth as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Sep 2023 · Northside Hospital Inc (EIN 58-1954432)

Revenue
$6.8 billion
Expenses
$6.7 billion
Surplus
$104.1 million
1.5% of revenue
Officer pay
$11.2 million
Compensation of current officers, directors and key employees

As filed with the IRS by Northside Hospital Inc, which also files for 4 other hospitals listed here, so the figures cover more than this hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Northside Hospital Duluth

HRSA shortage designations and BLS pay data

Primary care: Parts of Gwinnett are federally designated health professional shortage areas (1 designation). Highest shortage score 16.

Nurse pay: registered nurses in Georgia earn a median $93,550 a year. Healthcare salaries in Georgia.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Georgia shortage areas

Healthcare pay in Georgia

Registered nurses across Georgia (all employers) earned a median of $93,550 a year (BLS, May 2025).Registered Nurse (RN) salary in GeorgiaNurse Practitioner salary in GeorgiaRespiratory Therapist salary in GeorgiaHealthcare salaries in Georgia

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Cite this data

Writing about Northside Hospital Duluth? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/georgia/duluth/northside-hospital-duluth/3620-howell-ferry-road/

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