facebook tracking Claiborne County Hospital, New Tazewell, TN: ER Visit 2h 6m

Claiborne County Hospital, New Tazewell, TN

Old Knoxville Hwy, New Tazewell, TN 37825Claiborne County

Acute care hospital 26 beds (Medicare cost report FY2025) Emergency room

Independent directory · data from CMS, not from this hospital

Claiborne County Hospital is a public acute care hospital in New Tazewell, Tennessee, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 2 hr 6 min in its emergency department, 38 min shorter than the average across Tennessee hospitals (2 hr 44 min). Patients give it 4 out of 5 stars in the Medicare patient survey.

CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.

Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data

Visiting Claiborne County Hospital

Address Old Knoxville Hwy
New Tazewell, TN 37825
County: Claiborne
Directions Apple Maps Call (423) 626-4211
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 2 hr 6 min (average across TN hospitals: 2 hr 44 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across TN
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Claiborne County Hospital (opens the hospital's site)

Quick answers about Claiborne County Hospital

How long is the ER wait at Claiborne County Hospital?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 6 min in the Claiborne County Hospital emergency room (the average across Tennessee hospitals is 2 hr 44 min). 2% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (423) 626-4211. In an emergency, call 911.

What is the phone number for Claiborne County Hospital?

The main phone number for Claiborne County Hospital is (423) 626-4211, from Medicare's hospital records.

Call (423) 626-4211
What is the address of Claiborne County Hospital?

Claiborne County Hospital is at Old Knoxville Hwy, New Tazewell, TN 37825.

Directions (opens Google Maps)
Does Claiborne County Hospital have an emergency room?

Yes. Claiborne County Hospital has an emergency department, according to Medicare data.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Claiborne County Hospital spend a median of 2 hours 6 minutes there. That is 38 minutes shorter than the average across Tennessee hospitals (2 hours 44 minutes).

Left before seen 2%
ER volume low
Type Acute Care
Ownership Government

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Claiborne County Hospital. For a medical emergency, call 911.

Compare ER waits across Tennessee · How we source this data · Something wrong on this page? Tell us

Advertisement

What patients say

CMS patient survey (HCAHPS) · 147 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Claiborne County Hospital a 4-star patient experience rating out of 5. 65% would definitely recommend it (U.S. average 71%). 70% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 4 out of 5
Would definitely recommend 65% U.S. 71% · TN 70%
Rated 9 or 10 of 10 70% U.S. 72% · TN 71%
Survey response rate 22% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
88% always · 2% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
91% always · 3% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
63% always · 18% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
86% yes · 14% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
87% always · 3% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
59% always · 6% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
70% 9 or 10 · 8% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
65% definitely yes · 4% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

Advertisement

Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Claiborne County Hospital was no different from the national benchmark on the one hospital-acquired infection CMS could compare. Its rate of serious complications was same as national.

Hospital-acquired infections

C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Same as national 0 infections vs 1.8 predicted · ratio 0.00

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 0.97

Death rates within 30 days

Patients treated forThis hospitalU.S.
Pneumonia patients 22.6% 15.2%
Stroke patients 12.0% 11.9%
Hospital-wide, all conditions 5.0% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 6 complication measures
MeasureThis hospitalU.S.CMS comparison
Pressure ulcers (bed sores)per 1,000 patients 0.55 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.27 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.21 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.33 2.34 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 3.42 3.52 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 1.05 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 1 readmission and return-visit measures CMS could compare, Claiborne County Hospital was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart failure 21.7% 21.3% Not compared
Pneumonia 17.9% 17.3% Not compared
COPD (chronic lung disease) 19.7% 20% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +94.7 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +6.5 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 12.6 per 1,000 procedures · U.S. 13

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 2 conditions are above 1.00.

ConditionRatioPatientsReadmissions
Heart failure 1.105 31 More than expected
Pneumonia 1.027 72 More than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Claiborne County Hospital's emergency department is classed by CMS as low volume.

MeasureThis hospitalU.S.
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 187 patients. 52% 65%
Septic shock: full treatment within 3 hoursHigher is better. 55 patients. 53% 73%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 456 patients. 126 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 20 patients. 193 min 257 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 21 patients. 355 min 287 min
Patients who left the ER before being seenLower is better. 13,671 patients. 2% 2%
Health care workers vaccinated against fluHigher is better. 541 patients. 91% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 309 patients. 23% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 102 patients. 98% 93%

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
No penalty
Not in the worst-performing quarter on infections and patient-safety problems. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
42.3 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
1.02
2% more than the national median per hospital stay (about $27,965 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications–
Patient experiencePatient survey results72
SafetyHospital-acquired infections55
Efficiency and costMedicare spending per patient0

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Claiborne County Hospital

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

Advertisement

Doctors at Claiborne County Hospital

57 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 13 specialties.

See all 57 clinicians

Find doctors in New Tazewell

Medicare-enrolled specialists with a practice in New Tazewell, with addresses, phone numbers and the hospitals they work with.

Advertisement

What Medicare paid at Claiborne County Hospital

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Tennessee.

Hospital stays

StayStaysAvg billedAvg payment (Medicare + patient)vs state
Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 87 $23,187 $14,230 −5%
Heart failure and shock with major complicationsDRG 291 16 $16,483 $9,329 −10%
Simple pneumonia and pleurisy with major complicationsDRG 193 11 $14,008 $9,070 −12%
Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 11 $12,354 $8,488 −3%

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 102 $8,025 $2,205
Level 1 Laparoscopy and Related ServicesAPC 5361 19 $9,953 $4,759
Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 14 $4,139 $1,337

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Jun 2025

Beds
26
Reported to Medicare, FY2025
Employees
218
Full-time equivalent
Discharges
1,093
Inpatient stays a year
Patient revenue
$32.1 million
Net of discounts
Operating margin
-10.4%
On patient care
Charity care
$1.1 million
3.1% of expenses
Bad debt
$3.2 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Tennessee hospital finances.

Who owns Claiborne County Hospital

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Claiborne Medical Center, a non-profit organization, incorporated 2013.

Covenant Health Owns 5% or more directly · 100% · since 2014

128 doctors and other clinicians list Claiborne County Hospital as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Dec 2023 · Claiborne Medical Center (EIN 46-4420358)

Revenue
$36.6 million
Expenses
$37.4 million
Deficit
$852,000
-2.3% of revenue

As filed with the IRS by Claiborne Medical Center. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Claiborne County Hospital

HRSA shortage designations and BLS pay data

Nurse pay: registered nurses in Tennessee earn a median $81,500 a year. Healthcare salaries in Tennessee.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need.

Cite this data

Writing about Claiborne County Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/tennessee/new-tazewell/claiborne-county-hospital/old-knoxville-hwy/

Advertisement