CMS did not publish an overall star rating for this hospital; hospitals that report too few quality measures are not rated.
Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Good Shepherd Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Good Shepherd Medical Center (opens the hospital's site)
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- 29mi Lourdes Medical Center Pasco, WA · Emergency room · median ER visit 1 hr 57 min Call Lourdes Medical Center Directions to Lourdes Medical Center (Google Maps) Details for Lourdes Medical Center
Quick answers about Good Shepherd Medical Center
How long is the ER wait at Good Shepherd Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 31 min in the Good Shepherd Medical Center emergency room (the average across Oregon hospitals is 2 hr 39 min). 2% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (541) 667-3400. In an emergency, call 911.
What is the phone number for Good Shepherd Medical Center?
The main phone number for Good Shepherd Medical Center is (541) 667-3400, from Medicare's hospital records.
Call (541) 667-3400What is the address of Good Shepherd Medical Center?
Good Shepherd Medical Center is at 610 NW 11th St, Hermiston, OR 97838.
Directions (opens Google Maps)Does Good Shepherd Medical Center have an emergency room?
Yes. Good Shepherd Medical Center has an emergency department, according to Medicare data.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Good Shepherd Medical Center spend a median of 2 hours 31 minutes there. That is 8 minutes shorter than the average across Oregon hospitals (2 hours 39 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Good Shepherd Medical Center. For a medical emergency, call 911.
Compare ER waits across Oregon · Other Critical Access hospitals in Oregon · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 270 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Good Shepherd Medical Center a 4-star patient experience rating out of 5. 65% would definitely recommend it (U.S. average 71%). 69% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Good Shepherd Medical Center was no different from the national benchmark on all 2 hospital-acquired infections CMS could compare.
Hospital-acquired infections
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 12.7% | 11.1% |
| Pneumonia patients | 18.6% | 15.2% |
| Stroke patients | 15.1% | 11.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at Good Shepherd Medical Center
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 381325). Medicare Advantage plans have their own networks, which this section does not cover.
Oregon runs its own exchange, Explore Health. Check its provider directory for Good Shepherd Medical Center.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 3 readmission and return-visit measures CMS could compare, Good Shepherd Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart failure | 21.9% | 21.3% | Not compared |
| Pneumonia | 17.4% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.5% | 20% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Good Shepherd Medical Center's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 125 patients. | 77% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 42 patients. | 76% | 73% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 374 patients. | 151 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 17 patients. | 183 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 12 patients. | 459 min | 287 min |
| Patients who left the ER before being seenLower is better. 25,676 patients. | 2% | 2% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 653 patients. | 13% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 224 patients. | 99% | 93% |
| Blood clot prevention given in intensive careHigher is better. 370 patients. | 95% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 33 patients. | 97% | 98%* |
| Stroke: clot prevention started by day 2Higher is better. 28 patients. | 93% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Care after a stay at Good Shepherd Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.7mi Regency Hermiston Nursing & Rehab Center Hermiston, OR · 105 beds Medicare overall 3 of 5 stars · Short-stay quality 1 of 5
- 24mi Regency Canyon Lakes Rehab and Nursing Center Kennewick, WA · 53 beds Medicare overall 5 of 5 stars · Short-stay quality 4 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.0mi DaVita Hermiston Community Dialysis CenterHermiston, OR
- 17mi DaVita Kennewick DialysisKennewick, WA
Home health agencies nearby See more
- 1.0mi Good Shepherd Home HealthHermiston, OR · 77% would recommend
Hospice care providers nearby See more
- 1.0mi Vange John Memorial HospiceHermiston, OR · 96% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Good Shepherd Medical Center
180 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 28 specialties.
Find doctors in Hermiston
Medicare-enrolled specialists with a practice in Hermiston, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Good Shepherd Medical Center lists them here:
From the hospital's price transparency file (www.gshealth.org/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Oregon hospital finances.
Who owns Good Shepherd Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Good Shepherd Health Care System, a non-profit organization, incorporated 1953.
344 doctors and other clinicians list Good Shepherd Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Jun 2023 · Good Shepherd Health Care System (EIN 93-0425580)
As filed with the IRS by Good Shepherd Health Care System. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around Good Shepherd Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Umatilla are federally designated health professional shortage areas (2 designations). Highest shortage score 15.
Mental health: Umatilla is a federally designated health professional shortage area. Highest shortage score 17.
Dental: Parts of Umatilla are federally designated health professional shortage areas (2 designations). Highest shortage score 12.
Nurse pay: registered nurses in Oregon earn a median $129,010 a year. Healthcare salaries in Oregon.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Oregon shortage areas
Closest other hospitals
Healthcare pay in Oregon
Registered nurses across Oregon (all employers) earned a median of $129,010 a year (BLS, May 2025).Registered Nurse (RN) salary in OregonNurse Practitioner salary in OregonRespiratory Therapist salary in OregonHealthcare salaries in Oregon
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Cite this data
Writing about Good Shepherd Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.