Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Hillcrest Hospital
Mayfield Heights, OH 44124
County: Cuyahoga Directions Apple Maps Call (440) 312-4500
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Hillcrest Hospital (opens the hospital's site)
Nearby hospitals
- 5.0mi Lake Health Beachwood Medical Center Beachwood, OH · Emergency room Call Lake Health Beachwood Medical Center Directions to Lake Health Beachwood Medical Center (Google Maps) Details for Lake Health Beachwood Medical Center
- 5.0mi UH Regional Hospitals Richmond Heights, OH · Emergency room · median ER visit 3 hr 7 min Call UH Regional Hospitals Directions to UH Regional Hospitals (Google Maps) Details for UH Regional Hospitals
- 5.7mi University Hospitals Ahuja Medical Center Beachwood, OH · Emergency room · median ER visit 4 hr 4 min Call University Hospitals Ahuja Medical Center Directions to University Hospitals Ahuja Medical Center (Google Maps) Details for University Hospitals Ahuja Medical Center
Quick answers about Hillcrest Hospital
How long is the ER wait at Hillcrest Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 20 min in the Hillcrest Hospital emergency room (the average across Ohio hospitals is 2 hr 41 min). 2% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (440) 312-4500. In an emergency, call 911.
What is the phone number for Hillcrest Hospital?
The main phone number for Hillcrest Hospital is (440) 312-4500, from Medicare's hospital records.
Call (440) 312-4500What is the address of Hillcrest Hospital?
Hillcrest Hospital is at 6780 Mayfield Rd, Mayfield Heights, OH 44124.
Directions (opens Google Maps)Does Hillcrest Hospital have an emergency room?
Yes. Hillcrest Hospital has an emergency department, according to Medicare data.
What is Hillcrest Hospital's Medicare star rating?
Hillcrest Hospital has an overall rating of 5 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Hillcrest Hospital spend a median of 3 hours 20 minutes there. That is 39 minutes longer than the average across Ohio hospitals (2 hours 41 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Hillcrest Hospital. For a medical emergency, call 911.
Compare ER waits across Ohio · How Ohio hospitals rank on star ratings · Other birthing-friendly hospitals in Ohio · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 2,161 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Hillcrest Hospital a 3-star patient experience rating out of 5. 70% would definitely recommend it (U.S. average 71%). 67% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 5 hospital-acquired infections CMS could compare, Hillcrest Hospital was better than the national benchmark on 2 and worse on 0. Its rate of serious complications was better than national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 10.1% | 11.9% |
| Heart failure patients | 7.1% | 11.1% |
| Pneumonia patients | 11.1% | 15.2% |
| Stroke patients | 8.5% | 11.9% |
| COPD patients | 7.7% | 8.6% |
| Coronary bypass (CABG) surgery patients | 1.5% | 2.4% |
| Hospital-wide, all conditions | 2.3% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
All 12 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3 | 4.1 | Not compared |
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 158.94 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 0.18 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.24 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.12 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 1.54 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 3.79 | 9.42 | Better than national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 2.86 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 4.22 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.41 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 0.94 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Hillcrest Hospital accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 360230). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Ohio that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| Oscar | 46 of 94 plans | Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Ohio
Adults in Ohio qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Ohio Medicaid plans it takes.
What insurance does Hillcrest Hospital accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Hillcrest Hospital is in network for 1 Marketplace insurer in Ohio: Oscar (46 of 94 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Hillcrest Hospital take Medicare?
Hillcrest Hospital is a Medicare-certified hospital (CMS Certification Number 360230), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Hillcrest Hospital accept Oscar?
Hillcrest Hospital is in network for 46 of 94 plans that Oscar sells on the Ohio Marketplace in 2027, according to Oscar's network file loaded November 4, 2026. Not every Oscar plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
Of the 4 readmission and return-visit measures CMS could compare, Hillcrest Hospital was better on 1 and worse on 0 (than the national rate, or than expected for its patients).
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 13.5% | 14.4% | Not compared |
| Heart failure | 21.6% | 21.3% | Not compared |
| Pneumonia | 18.4% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.4% | 20% | Not compared |
| Heart bypass surgery (CABG) | 10.6% | 11% | Not compared |
| Hip or knee replacement | 5.3% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 3 of 6 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart bypass surgery | 1.022 | 97 | More than expected |
| COPD | 1.013 | 216 | More than expected |
| Heart failure | 1.001 | 1,026 | More than expected |
| Hip or knee replacement | 0.989 | – | Fewer than expected |
| Pneumonia | 0.952 | 838 | Fewer than expected |
| Heart attack | 0.937 | 366 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Hillcrest Hospital's emergency department is classed by CMS as very high volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 162 patients. | 57% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 49 patients. | 49% | 73% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 29 patients. | 72% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 382 patients. | 200 min | 162 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 15 patients. | 446 min | 287 min |
| Patients who left the ER before being seenLower is better. 87,741 patients. | 2% | 2% |
| Health care workers vaccinated against fluHigher is better. 8,412 patients. | 87% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 4,212 patients. | 10% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 61 patients. | 97% | 93% |
| Blood clot prevention given in intensive careHigher is better. 2,500 patients. | 84% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 245 patients. | 100% | 98%* |
| Stroke: clot prevention started by day 2Higher is better. 233 patients. | 96% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 68.3 |
| Patient experiencePatient survey results | 21 |
| SafetyHospital-acquired infections | 31.7 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Hillcrest Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- <0.1mi Gardens of Mayfield Village Mayfield Heights, OH · 99 beds Medicare overall 2 of 5 stars SFF candidate
- 1.8mi AHC of Landerhaven Mayfield Heights, OH · 46 beds Medicare overall 4 of 5 stars · Short-stay quality 4 of 5
- 2.2mi Heritage Healthcare of Lyndhurst Lyndhurst, OH · 119 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 5.0mi Concerto OhioSouth Euclid, OH Not rated
- 5.3mi FMC Ohio Renal Care Group SouthpointeBeachwood, OH
- 5.3mi Center for Dialysis Care, BeachwoodBeachwood, OH
Home health agencies nearby See more
- 2.3mi Platinum Home Health ServicesMayfield Heights, OH · 88% would recommend
- 2.3mi Ahc Home Health of ClevelandMayfield Heights, OH
- 2.3mi M & Y CareLyndhurst, OH · 91% would recommend
Hospice care providers nearby See more
- 2.3mi Ahc Home Health of ClevelandMayfield Heights, OH Not rated
- 3.1mi Traditions HealthHighland Heights, OH · 84% would recommend
- 3.1mi Constellation HospiceMayfield Village, OH Not rated
Source: CMS Care Compare. Distances are approximate.
Doctors at Hillcrest Hospital
1,201 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 37 specialties.
Find doctors in Mayfield Heights
Medicare-enrolled specialists with a practice in Mayfield Heights, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Hillcrest Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Ohio.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 398 | $64,977 | $14,183 | −9% |
| Heart failure and shock with major complicationsDRG 291 | 347 | $47,661 | $9,389 | −12% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 184 | $50,475 | $11,777 | −10% |
| Kidney and urinary tract infections without major complicationsDRG 690 | 152 | $24,951 | $5,683 | −16% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 149 | $46,935 | $8,986 | −16% |
| Other kidney and urinary tract diagnoses with major complicationsDRG 698 | 116 | $50,266 | $11,071 | −17% |
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 104 | $33,780 | $7,438 | −14% |
| Esophagitis, gastroenteritis and miscellaneous digestive disorders without major complicationsDRG 392 | 101 | $25,701 | $5,632 | −19% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 1,102 | $17,278 | $2,301 |
| Level 1 Intraocular ProceduresAPC 5491 | 646 | $7,844 | $1,989 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 404 | $45,768 | $11,175 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 259 | $11,807 | $1,366 |
| Level 1 Endovascular ProceduresAPC 5191 | 217 | $19,851 | $2,768 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Ohio hospital finances.
Who owns Hillcrest Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Cleveland Clinic Health System - East Region, a non-profit organization, incorporated 1977.
2,479 doctors and other clinicians list Hillcrest Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Hillcrest Hospital
HRSA shortage designations and BLS pay data
Primary care: Parts of Cuyahoga are federally designated health professional shortage areas (17 designations). Highest shortage score 21.
Mental health: Parts of Cuyahoga are federally designated health professional shortage areas (1 designation). Highest shortage score 14.
Dental: Parts of Cuyahoga are federally designated health professional shortage areas (13 designations). Highest shortage score 25.
Nurse pay: registered nurses in Ohio earn a median $82,510 a year. Healthcare salaries in Ohio.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Ohio shortage areas
Closest other hospitals
Healthcare pay in Ohio
Registered nurses across Ohio (all employers) earned a median of $82,510 a year (BLS, May 2025).Registered Nurse (RN) salary in OhioNurse Practitioner salary in OhioRespiratory Therapist salary in OhioHealthcare salaries in Ohio
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Cite this data
Writing about Hillcrest Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.