facebook tracking Hillcrest Hospital, Mayfield Heights, OH: ER Visit 3h 20m

Hillcrest Hospital, Mayfield Heights, OH

6780 Mayfield Rd, Mayfield Heights, OH 44124Cuyahoga County

Acute care hospital 483 beds (Medicare cost report FY2024) Emergency room

Independent directory · data from CMS, not from this hospital

Hillcrest Hospital is a non-profit acute care hospital in Mayfield Heights, Ohio, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 3 hr 20 min in its emergency department, 39 min longer than the average across Ohio hospitals (2 hr 41 min). Medicare rates it 5 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey. Hillcrest Hospital is in network for at least one 2027 Marketplace plan from 1 insurer in Ohio, according to the insurers' network files loaded November 4, 2026.

Visiting Hillcrest Hospital

Address 6780 Mayfield Rd
Mayfield Heights, OH 44124
County: Cuyahoga
Directions Apple Maps Call (440) 312-4500
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 3 hr 20 min (average across OH hospitals: 2 hr 41 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across OH
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Hillcrest Hospital (opens the hospital's site)

Quick answers about Hillcrest Hospital

How long is the ER wait at Hillcrest Hospital?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 20 min in the Hillcrest Hospital emergency room (the average across Ohio hospitals is 2 hr 41 min). 2% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (440) 312-4500. In an emergency, call 911.

What is the phone number for Hillcrest Hospital?

The main phone number for Hillcrest Hospital is (440) 312-4500, from Medicare's hospital records.

Call (440) 312-4500
What is the address of Hillcrest Hospital?

Hillcrest Hospital is at 6780 Mayfield Rd, Mayfield Heights, OH 44124.

Directions (opens Google Maps)
Does Hillcrest Hospital have an emergency room?

Yes. Hillcrest Hospital has an emergency department, according to Medicare data.

What is Hillcrest Hospital's Medicare star rating?

Hillcrest Hospital has an overall rating of 5 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Hillcrest Hospital spend a median of 3 hours 20 minutes there. That is 39 minutes longer than the average across Ohio hospitals (2 hours 41 minutes).

CMS rating ★★★★★ 5/5
Left before seen 2%
ER volume very high
Type Acute Care
Ownership Non-profit
Maternity Birthing-friendly

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Hillcrest Hospital. For a medical emergency, call 911.

Compare ER waits across Ohio · How Ohio hospitals rank on star ratings · Other birthing-friendly hospitals in Ohio · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 2,161 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Hillcrest Hospital a 3-star patient experience rating out of 5. 70% would definitely recommend it (U.S. average 71%). 67% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 70% U.S. 71% · OH 71%
Rated 9 or 10 of 10 67% U.S. 72% · OH 73%
Survey response rate 22% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
78% always · 4% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
77% always · 5% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
58% always · 23% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
85% yes · 15% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
71% always · 8% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
45% always · 19% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
67% 9 or 10 · 8% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
70% definitely yes · 5% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Of the 5 hospital-acquired infections CMS could compare, Hillcrest Hospital was better than the national benchmark on 2 and worse on 0. Its rate of serious complications was better than national.

Hospital-acquired infections

Central line-associated bloodstream infections (CLABSI)Bloodstream infections in patients with a central IV line, in ICUs and select wards.
Better than national 3 infections vs 16.7 predicted · ratio 0.18
Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Same as national 12 infections vs 18.3 predicted · ratio 0.66
Surgical site infections after colon surgeryInfections at the surgery site after colon surgery.
Same as national 9 infections vs 8.3 predicted · ratio 1.09
MRSA bloodstream infectionsBloodstream infections caused by methicillin-resistant Staphylococcus aureus, a drug-resistant bacteria.
Same as national 6 infections vs 9.6 predicted · ratio 0.63
C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Better than national 26 infections vs 65 predicted · ratio 0.40

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Better than national Ratio 0.59

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart attack patients 10.1% 11.9%
Heart failure patients 7.1% 11.1%
Pneumonia patients 11.1% 15.2%
Stroke patients 8.5% 11.9%
COPD patients 7.7% 8.6%
Coronary bypass (CABG) surgery patients 1.5% 2.4%
Hospital-wide, all conditions 2.3% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

Respiratory failure after surgery3.79 per 1,000 patients · U.S. 9.42
Better than national
All 12 complication measures
MeasureThis hospitalU.S.CMS comparison
Complications after hip or knee replacement% of patients 3 4.1 Not compared
Deaths among surgical patients with serious treatable complicationsper 1,000 patients 158.94 173.3 Same as national
Pressure ulcers (bed sores)per 1,000 patients 0.18 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.24 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.12 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 1.54 2.34 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1 1.67 Same as national
Respiratory failure after surgeryper 1,000 patients 3.79 9.42 Better than national
Blood clots in the lungs or legs after surgeryper 1,000 patients 2.86 3.52 Same as national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 4.22 5.27 Same as national
Surgical wound splitting openper 1,000 patients 1.41 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 0.94 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

What insurance does Hillcrest Hospital accept?

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 360230). Medicare Advantage plans have their own networks, which this section does not cover.

2027 Marketplace plans in Ohio that list this hospital

Marketplace insurers whose 2027 plan networks in Ohio list Hillcrest Hospital, most plans in network first
InsurerPlans in networkNetwork tier
Oscar 46 of 94 plans Preferred

2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Ohio

Adults in Ohio qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Ohio Medicaid plans it takes.

Is Hillcrest Hospital in your plan?

For HealthCare.gov Marketplace plans (2027). Enter your ZIP code, then pick your insurer and plan. We only use your ZIP code to find plans; we don't save it.

Live from HealthCare.gov's Marketplace provider data, as reported by insurers. Networks change: confirm with your insurer before you get care. Not affiliated with HealthCare.gov or CMS.

What insurance does Hillcrest Hospital accept?

In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Hillcrest Hospital is in network for 1 Marketplace insurer in Ohio: Oscar (46 of 94 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Does Hillcrest Hospital take Medicare?

Hillcrest Hospital is a Medicare-certified hospital (CMS Certification Number 360230), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.

Does Hillcrest Hospital accept Oscar?

Hillcrest Hospital is in network for 46 of 94 plans that Oscar sells on the Ohio Marketplace in 2027, according to Oscar's network file loaded November 4, 2026. Not every Oscar plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

Of the 4 readmission and return-visit measures CMS could compare, Hillcrest Hospital was better on 1 and worse on 0 (than the national rate, or than expected for its patients).

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart attack 13.5% 14.4% Not compared
Heart failure 21.6% 21.3% Not compared
Pneumonia 18.4% 17.3% Not compared
COPD (chronic lung disease) 20.4% 20% Not compared
Heart bypass surgery (CABG) 10.6% 11% Not compared
Hip or knee replacement 5.3% 5.8% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart attackDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +12.3 days per 100 discharges vs expected · U.S. +4.2
Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +16.4 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +27.7 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 13.6 per 1,000 procedures · U.S. 13
Chemotherapy patients admitted to hospitalInpatient admissions within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 12.4 per 100 patients · U.S. 10.7
Chemotherapy patients visiting the ERER visits within 30 days of outpatient chemotherapy, per 100 patients.
Better than national 3.4 per 100 patients · U.S. 5.4
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 0.90 1.00 = expected · U.S. 1.00

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 3 of 6 conditions are above 1.00.

ConditionRatioPatientsReadmissions
Heart bypass surgery 1.022 97 More than expected
COPD 1.013 216 More than expected
Heart failure 1.001 1,026 More than expected
Hip or knee replacement 0.989 – Fewer than expected
Pneumonia 0.952 838 Fewer than expected
Heart attack 0.937 366 Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Hillcrest Hospital's emergency department is classed by CMS as very high volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 162 patients. 57% 65%
Septic shock: full treatment within 3 hoursHigher is better. 49 patients. 49% 73%
Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 29 patients. 72% 69%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 382 patients. 200 min 162 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 15 patients. 446 min 287 min
Patients who left the ER before being seenLower is better. 87,741 patients. 2% 2%
Health care workers vaccinated against fluHigher is better. 8,412 patients. 87% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 4,212 patients. 10% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 61 patients. 97% 93%
Blood clot prevention given in intensive careHigher is better. 2,500 patients. 84% 97%*
Stroke: discharged on clot-prevention medicineHigher is better. 245 patients. 100% 98%*
Stroke: clot prevention started by day 2Higher is better. 233 patients. 96% 94%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024

Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
No penalty
Not in the worst-performing quarter on infections and patient-safety problems. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
30.3 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
0.99
1% less than the national median per hospital stay (about $27,142 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications68.3
Patient experiencePatient survey results21
SafetyHospital-acquired infections31.7
Efficiency and costMedicare spending per patient0

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Hillcrest Hospital

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at Hillcrest Hospital

1,201 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 37 specialties.

See all 1,201 clinicians

Find doctors in Mayfield Heights

Medicare-enrolled specialists with a practice in Mayfield Heights, with addresses, phone numbers and the hospitals they work with.

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What Medicare paid at Hillcrest Hospital

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Ohio.

Hospital stays

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 1,102 $17,278 $2,301
Level 1 Intraocular ProceduresAPC 5491 646 $7,844 $1,989
Level 5 Musculoskeletal ProceduresAPC 5115 404 $45,768 $11,175
Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 259 $11,807 $1,366
Level 1 Endovascular ProceduresAPC 5191 217 $19,851 $2,768

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Dec 2024

Beds
483
Reported to Medicare, FY2024
Employees
2,502
Full-time equivalent
Discharges
26,362
Inpatient stays a year
Patient revenue
$718.8 million
Net of discounts
Operating margin
13.5%
On patient care
Charity care
$13.4 million
2.2% of expenses
Bad debt
$17.7 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Ohio hospital finances.

Who owns Hillcrest Hospital

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Cleveland Clinic Health System - East Region, a non-profit organization, incorporated 1977.

The Cleveland Clinic Foundation Operational or managerial control · 100% · since 1997
The Cleveland Clinic Foundation Owns 5% or more directly · 100% · since 1997

2,479 doctors and other clinicians list Hillcrest Hospital as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

The area around Hillcrest Hospital

HRSA shortage designations and BLS pay data

Primary care: Parts of Cuyahoga are federally designated health professional shortage areas (17 designations). Highest shortage score 21.

Mental health: Parts of Cuyahoga are federally designated health professional shortage areas (1 designation). Highest shortage score 14.

Dental: Parts of Cuyahoga are federally designated health professional shortage areas (13 designations). Highest shortage score 25.

Nurse pay: registered nurses in Ohio earn a median $82,510 a year. Healthcare salaries in Ohio.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Ohio shortage areas

Healthcare pay in Ohio

Registered nurses across Ohio (all employers) earned a median of $82,510 a year (BLS, May 2025).Registered Nurse (RN) salary in OhioNurse Practitioner salary in OhioRespiratory Therapist salary in OhioHealthcare salaries in Ohio

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Cite this data

Writing about Hillcrest Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/ohio/mayfield-heights/hillcrest-hospital/6780-mayfield-rd/

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