Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Alegent Health Bergan Mercy Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Alegent Health Bergan Mercy Medical Center (opens the hospital's site)
Nearby hospitals
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- 1.5mi Children's Hospital & Medical Center Omaha, NE · Emergency room Call Children's Hospital & Medical Center Directions to Children's Hospital & Medical Center (Google Maps) Details for Children's Hospital & Medical Center
Quick answers about Alegent Health Bergan Mercy Medical Center
How long is the ER wait at Alegent Health Bergan Mercy Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 36 min in the Alegent Health Bergan Mercy Medical Center emergency room (the average across Nebraska hospitals is 2 hr). 4% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (402) 398-6060. In an emergency, call 911.
What is the phone number for Alegent Health Bergan Mercy Medical Center?
The main phone number for Alegent Health Bergan Mercy Medical Center is (402) 398-6060, from Medicare's hospital records.
Call (402) 398-6060What is the address of Alegent Health Bergan Mercy Medical Center?
Alegent Health Bergan Mercy Medical Center is at 7500 Mercy Rd, Omaha, NE 68124.
Directions (opens Google Maps)Does Alegent Health Bergan Mercy Medical Center have an emergency room?
Yes. Alegent Health Bergan Mercy Medical Center has an emergency department, according to Medicare data.
What is Alegent Health Bergan Mercy Medical Center's Medicare star rating?
Alegent Health Bergan Mercy Medical Center has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Alegent Health Bergan Mercy Medical Center spend a median of 2 hours 36 minutes there. That is 36 minutes longer than the average across Nebraska hospitals (2 hours).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Alegent Health Bergan Mercy Medical Center. For a medical emergency, call 911.
Compare ER waits across Nebraska · How Nebraska hospitals rank on star ratings · Other birthing-friendly hospitals in Nebraska · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 589 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Alegent Health Bergan Mercy Medical Center a 3-star patient experience rating out of 5. 62% would definitely recommend it (U.S. average 71%). 66% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Alegent Health Bergan Mercy Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 5 hospital-acquired infections CMS could compare, Alegent Health Bergan Mercy Medical Center was better than the national benchmark on 3 and worse on 0. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 11.4% | 11.9% |
| Heart failure patients | 9.6% | 11.1% |
| Pneumonia patients | 15.5% | 15.2% |
| Stroke patients | 11.8% | 11.9% |
| COPD patients | 8.4% | 8.6% |
| Coronary bypass (CABG) surgery patients | 3.4% | 2.4% |
| Hospital-wide, all conditions | 3.5% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 196.99 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 0.27 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.25 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.35 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 1.88 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 2.38 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 10.56 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 4.23 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 5.15 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.56 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 0.94 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Alegent Health Bergan Mercy Medical Center accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 280060). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Nebraska that list this hospital
| Insurer | Plans in network | Network tier |
|---|---|---|
| Blue Cross and Blue Shield of Nebraska | 42 of 72 plans | Preferred |
| Oscar | 22 of 22 plans | Preferred |
| Medica | 8 of 10 plans | – |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Nebraska
Adults in Nebraska qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Nebraska Medicaid plans it takes.
What insurance does Alegent Health Bergan Mercy Medical Center accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Alegent Health Bergan Mercy Medical Center is in network for 3 Marketplace insurers in Nebraska: Blue Cross and Blue Shield of Nebraska (42 of 72 plans), Oscar (22 of 22 plans) and Medica (8 of 10 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Alegent Health Bergan Mercy Medical Center take Medicare?
Alegent Health Bergan Mercy Medical Center is a Medicare-certified hospital (CMS Certification Number 280060), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Alegent Health Bergan Mercy Medical Center accept Blue Cross and Blue Shield of Nebraska?
Alegent Health Bergan Mercy Medical Center is in network for 42 of 72 plans that Blue Cross and Blue Shield of Nebraska sells on the Nebraska Marketplace in 2027, according to Blue Cross and Blue Shield of Nebraska's network file loaded November 4, 2026. Not every Blue Cross and Blue Shield of Nebraska plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Alegent Health Bergan Mercy Medical Center accept Oscar?
Alegent Health Bergan Mercy Medical Center is in network for 22 of 22 plans that Oscar sells on the Nebraska Marketplace in 2027, according to Oscar's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Alegent Health Bergan Mercy Medical Center accept Medica?
Alegent Health Bergan Mercy Medical Center is in network for 8 of 10 plans that Medica sells on the Nebraska Marketplace in 2027, according to Medica's network file loaded November 4, 2026. Not every Medica plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, Alegent Health Bergan Mercy Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 16.2% | 14.4% | Not compared |
| Heart failure | 21.2% | 21.3% | Not compared |
| Pneumonia | 17.6% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.7% | 20% | Not compared |
| Heart bypass surgery (CABG) | 10.4% | 11% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| COPD | 0.974 | – | Fewer than expected |
| Pneumonia | 0.965 | 164 | Fewer than expected |
| Heart failure | 0.936 | 389 | Fewer than expected |
| Heart bypass surgery | 0.878 | – | Fewer than expected |
| Heart attack | 0.855 | 202 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Alegent Health Bergan Mercy Medical Center's emergency department is classed by CMS as very high volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 143 patients. | 63% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 30 patients. | 60% | 73% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 345 patients. | 156 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 24 patients. | 256 min | 257 min |
| Patients who left the ER before being seenLower is better. 63,152 patients. | 4% | 2% |
| Health care workers vaccinated against fluHigher is better. 2,986 patients. | 84% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 4,031 patients. | 14% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 84 patients. | 89% | 93% |
| Blood clot prevention givenHigher is better. 5,829 patients. | 97% | 90%* |
| Blood clot prevention given in intensive careHigher is better. 3,108 patients. | 100% | 97%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 18 |
| Patient experiencePatient survey results | 32 |
| SafetyHospital-acquired infections | 46.7 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Alegent Health Bergan Mercy Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.2mi Emerald Nursing & Rehabilitation Mercy Omaha, NE · 174 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5 SFF candidate
- 1.9mi Emerald Nursing & Rehab Omaha Omaha, NE · 155 beds Medicare overall 1 of 5 stars · Short-stay quality 4 of 5
- 3.0mi Omaha Nursing and Rehabilitation Center Omaha, NE · 70 beds Medicare overall 1 of 5 stars · Short-stay quality 1 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.1mi FMC - Nebraska Home DialysisOmaha, NE
- 1.5mi DCI - Spring StreetOmaha, NE
- 2.0mi Children's NebraskaOmaha, NE Not rated
Home health agencies nearby See more
- 1.1mi Children's Home HealthcareOmaha, NE Not rated
- 1.1mi Maxim Healthcare Services INC.Omaha, NE Not rated
- 2.0mi Amedisys Home Health of the MidlandsOmaha, NE · 72% would recommend
Hospice care providers nearby See more
- 1.1mi Suncrest HospiceOmaha, NE · 85% would recommend
- 1.1mi CHI Health at Home - OmahaOmaha, NE · 83% would recommend
- 2.0mi Gentiva IOmaha, NE · 80% would recommend
Source: CMS Care Compare. Distances are approximate.
Doctors at Alegent Health Bergan Mercy Medical Center
541 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 32 specialties.
Find doctors in Omaha
Medicare-enrolled specialists with a practice in Omaha, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Alegent Health Bergan Mercy Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Nebraska.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 280 | $65,093 | $20,149 | +27% |
| PsychosesDRG 885 | 198 | $46,438 | $17,356 | +16% |
| Heart failure and shock with major complicationsDRG 291 | 142 | $41,165 | $13,336 | +27% |
| Percutaneous and other intracardiac procedures without major complicationsDRG 274 | 121 | $67,642 | $29,082 | +23% |
| Infectious and parasitic diseases with operating room procedures with major complicationsDRG 853 | 84 | $163,448 | $48,984 | +19% |
| Intracranial hemorrhage or cerebral infarction with major complicationsDRG 064 | 76 | $55,342 | $20,343 | +20% |
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 66 | $33,679 | $11,149 | +29% |
| Hip and femur procedures except major joint with complicationsDRG 481 | 59 | $98,936 | $19,723 | +15% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 338 | $18,474 | $2,427 |
| Level 1 Endovascular ProceduresAPC 5191 | 195 | $33,391 | $2,909 |
| Level 3 Urology and Related ServicesAPC 5373 | 171 | $15,517 | $1,836 |
| Level 5 Urology and Related ServicesAPC 5375 | 149 | $52,121 | $4,588 |
| Level 3 Endovascular ProceduresAPC 5193 | 124 | $62,908 | $9,839 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Nebraska hospital finances.
Who owns Alegent Health Bergan Mercy Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Alegent Health Bergan Mercy Health System, a non-profit organization.
1,112 doctors and other clinicians list Alegent Health Bergan Mercy Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Alegent Health Bergan Mercy Medical Center
HRSA shortage designations and BLS pay data
Nurse pay: registered nurses in Nebraska earn a median $84,730 a year. Healthcare salaries in Nebraska.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need.
Closest other hospitals
Healthcare pay in Nebraska
Registered nurses across Nebraska (all employers) earned a median of $84,730 a year (BLS, May 2025).Registered Nurse (RN) salary in NebraskaNurse Practitioner salary in NebraskaRespiratory Therapist salary in NebraskaHealthcare salaries in Nebraska
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Cite this data
Writing about Alegent Health Bergan Mercy Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.