Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting West Suburban Hospital Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for West Suburban Hospital Medical Center (opens the hospital's site)
Nearest emergency rooms
- 1.5mi Loretto Hospital Chicago, IL · Emergency room · median ER visit 3 hr 48 min Call Loretto Hospital Directions to Loretto Hospital (Google Maps) Details for Loretto Hospital
- 1.6mi Rush Oak Park Hospital Oak Park, IL · Emergency room · median ER visit 3 hr 52 min Call Rush Oak Park Hospital Directions to Rush Oak Park Hospital (Google Maps) Details for Rush Oak Park Hospital
- 2.9mi Hartgrove Hospital Chicago, IL · Emergency room Call Hartgrove Hospital Directions to Hartgrove Hospital (Google Maps) Details for Hartgrove Hospital
Quick answers about West Suburban Hospital Medical Center
How long is the ER wait at West Suburban Hospital Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 4 hr 32 min in the West Suburban Hospital Medical Center emergency room (the average across Illinois hospitals is 2 hr 54 min). 5% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (708) 383-6200. In an emergency, call 911.
What is the phone number for West Suburban Hospital Medical Center?
The main phone number for West Suburban Hospital Medical Center is (708) 383-6200, from Medicare's hospital records.
Call (708) 383-6200What is the address of West Suburban Hospital Medical Center?
West Suburban Hospital Medical Center is at 3 Erie Ct, Oak Park, IL 60302.
Directions (opens Google Maps)Does West Suburban Hospital Medical Center have an emergency room?
No emergency room is listed for West Suburban Hospital Medical Center in Medicare data. For an emergency, call 911 or go to the nearest ER.
What is West Suburban Hospital Medical Center's Medicare star rating?
West Suburban Hospital Medical Center has an overall rating of 1 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at West Suburban Hospital Medical Center spend a median of 4 hours 32 minutes there. That is 1 hour 38 minutes longer than the average across Illinois hospitals (2 hours 54 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with West Suburban Hospital Medical Center. For a medical emergency, call 911.
Compare ER waits across Illinois · How Illinois hospitals rank on star ratings · Other birthing-friendly hospitals in Illinois · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 279 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave West Suburban Hospital Medical Center a 1-star patient experience rating out of 5. 46% would definitely recommend it (U.S. average 71%). 46% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare West Suburban Hospital Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 4 hospital-acquired infections CMS could compare, West Suburban Hospital Medical Center was better than the national benchmark on 1 and worse on 1. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart failure patients | 9.9% | 11.1% |
| Pneumonia patients | 14.1% | 15.2% |
| Stroke patients | 12.3% | 11.9% |
| COPD patients | 9.7% | 8.6% |
| Hospital-wide, all conditions | 3.9% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 10 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 1.12 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.26 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.32 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.58 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.67 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 11.15 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 4.2 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 6.02 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.75 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at West Suburban Hospital Medical Center
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 140049). Medicare Advantage plans have their own networks, which this section does not cover.
Illinois runs its own exchange, Get Covered Illinois. Check its provider directory for West Suburban Hospital Medical Center.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, West Suburban Hospital Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 15% | 14.4% | Not compared |
| Heart failure | 21.7% | 21.3% | Not compared |
| Pneumonia | 17.4% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.5% | 20% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 3 of 3 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart failure | 1.100 | 130 | More than expected |
| COPD | 1.009 | – | More than expected |
| Pneumonia | 1.000 | 80 | More than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
West Suburban Hospital Medical Center's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 88 patients. | 25% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 24 patients. | 25% | 73% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 330 patients. | 272 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 27 patients. | 452 min | 257 min |
| Patients who left the ER before being seenLower is better. 30,222 patients. | 5% | 2% |
| Health care workers vaccinated against fluHigher is better. 1,681 patients. | 33% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 403 patients. | 9% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 136 patients. | 98% | 93% |
| Blood clot prevention givenHigher is better. 2,205 patients. | 88% | 90%* |
| Blood clot prevention given in intensive careHigher is better. 740 patients. | 92% | 97%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 10 |
| Patient experiencePatient survey results | 16 |
| SafetyHospital-acquired infections | 34 |
| Efficiency and costMedicare spending per patient | 10 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at West Suburban Hospital Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.7mi Complete Care at the Boulevard Chicago, IL · 156 beds Medicare overall 1 of 5 stars · Short-stay quality 3 of 5 Abuse citation (CMS)
- 1.5mi The Austin Oasis Chicago, IL · 216 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5 Abuse citation (CMS)
- 1.5mi Oak Park Oasis Oak Park, IL · 204 beds Medicare overall 2 of 5 stars · Short-stay quality 3 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 0.7mi FMC - Oak Park Dialysis UnitOak Park, IL
- 0.7mi FMC - West Suburban Dialysis CenterOak Park, IL
- 1.1mi Dialysis Direct - Oak ParkOak Park, IL Not rated
Home health agencies nearby See more
- 0.7mi Golden Haven Care, INCOak Park, IL
- 0.7mi Reya at HomeOak Park, IL
- 1.3mi Anuco Home Health CareChicago, IL · 67% would recommend
Hospice care providers nearby See more
- 6.2mi Vitas Healthcare Corporation of IllinoisChicago, IL · 68% would recommend
- 6.5mi Sanctuary HospiceWestchester, IL · 74% would recommend
- 6.7mi Heart to Heart Hospice CorpSchiller Park, IL Not rated
Source: CMS Care Compare. Distances are approximate.
Doctors at West Suburban Hospital Medical Center
66 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 16 specialties.
Find doctors in Oak Park
Medicare-enrolled specialists with a practice in Oak Park, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. West Suburban Hospital Medical Center lists them here:
From the hospital's price transparency file (www.westsuburbanmc.com/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at West Suburban Hospital Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Illinois.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 88 | $87,244 | $19,053 | +8% |
| Heart failure and shock with major complicationsDRG 291 | 43 | $52,540 | $12,793 | +8% |
| Acute myocardial infarction, discharged alive with major complicationsDRG 280 | 19 | $65,679 | $15,937 | +9% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 18 | $48,038 | $13,311 | +13% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 17 | $75,057 | $16,631 | +16% |
| Syncope and collapseDRG 312 | 16 | $35,730 | $8,682 | same |
| Renal failure with complicationsDRG 683 | 16 | $48,636 | $9,393 | +12% |
| Infectious and parasitic diseases with operating room procedures with major complicationsDRG 853 | 15 | $228,516 | $43,353 | −5% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 1 Intraocular ProceduresAPC 5491 | 173 | $16,802 | $2,170 |
| Comprehensive Observation ServicesAPC 8011 | 93 | $23,529 | $2,548 |
| Level 1 Nerve ProceduresAPC 5431 | 35 | $10,303 | $1,798 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 19 | $8,831 | $1,509 |
| Level 1 Endovascular ProceduresAPC 5191 | 16 | $29,579 | $3,039 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Illinois hospital finances.
Who owns West Suburban Hospital Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Resilience Healthcare - West Suburban Medical Center, LLC , incorporated 2018.
114 doctors and other clinicians list West Suburban Hospital Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around West Suburban Hospital Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Cook are federally designated health professional shortage areas (60 designations). Highest shortage score 20.
Mental health: Parts of Cook are federally designated health professional shortage areas (17 designations). Highest shortage score 21.
Dental: Parts of Cook are federally designated health professional shortage areas (20 designations). Highest shortage score 25.
Nurse pay: registered nurses in Illinois earn a median $95,990 a year. Healthcare salaries in Illinois.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Illinois shortage areas
Closest other hospitals
Healthcare pay in Illinois
Registered nurses across Illinois (all employers) earned a median of $95,990 a year (BLS, May 2025).Registered Nurse (RN) salary in IllinoisNurse Practitioner salary in IllinoisRespiratory Therapist salary in IllinoisHealthcare salaries in Illinois
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Cite this data
Writing about West Suburban Hospital Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.