Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Hines VA Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Nearby hospitals
- 0.4mi Loyola University Medical Center Maywood, IL · Emergency room · median ER visit 4 hr 33 min Call Loyola University Medical Center Directions to Loyola University Medical Center (Google Maps) Details for Loyola University Medical Center
- 0.4mi John J Madden Mental Health Center Maywood, IL Call John J Madden Mental Health Center Directions to John J Madden Mental Health Center (Google Maps) Details for John J Madden Mental Health Center
- 0.7mi Riveredge Hospital Forest Park, IL Call Riveredge Hospital Directions to Riveredge Hospital (Google Maps) Details for Riveredge Hospital
Quick answers about Hines VA Medical Center
How long is the ER wait at Hines VA Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 34 min in the Hines VA Medical Center emergency room (the average across Illinois hospitals is 2 hr 55 min). 2% of ER patients left before being seen. For tonight's wait, call (708) 202-8387. In an emergency, call 911.
What is the phone number for Hines VA Medical Center?
The main phone number for Hines VA Medical Center is (708) 202-8387, from Medicare's hospital records.
Call (708) 202-8387What is the address of Hines VA Medical Center?
Hines VA Medical Center is at 5000 South 5th Avenue, Hines, IL 60141.
Directions (opens Google Maps)Does Hines VA Medical Center have an emergency room?
Yes. Hines VA Medical Center has an emergency department, according to Medicare data.
What is Hines VA Medical Center's Medicare star rating?
Hines VA Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at Hines VA Medical Center spend a median of 2 hours 34 minutes there. That is 21 minutes shorter than the average across Illinois hospitals (2 hours 55 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Hines VA Medical Center. For a medical emergency, call 911.
Compare ER waits across Illinois · How Illinois hospitals rank on star ratings · Other VA hospitals in Illinois · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 665 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave Hines VA Medical Center a 4-star patient experience rating out of 5. 75% would definitely recommend it (U.S. average 71%). 74% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 2 hospital-acquired infections CMS could compare, Hines VA Medical Center was better than the national benchmark on 1 and worse on 0.
Hospital-acquired infections
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 10.3% | 11.9% |
| Heart failure patients | 8.0% | 11.1% |
| Pneumonia patients | 12.1% | 15.2% |
| COPD patients | 6.4% | 8.6% |
| Hospital-wide, all conditions | 3.2% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 1 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 4.4 | 4.1 | Not compared |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health care eligibility at Hines VA Medical Center
Hines VA Medical Center is a VA medical center. VA hospitals care for veterans enrolled in VA health care; contact the VA to check your eligibility before you go.
Illinois runs its own exchange, Get Covered Illinois. Check its provider directory for Hines VA Medical Center.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 18.1% | 16.2% | Not compared |
| Heart attack | 14.5% | 14.4% | Not compared |
| Heart failure | 23.5% | 21.3% | Not compared |
| Pneumonia | 18.5% | 17.3% | Not compared |
| COPD (chronic lung disease) | 21.6% | 20% | Not compared |
| Hip or knee replacement | 6.3% | 5.8% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
Hines VA Medical Center's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 101 patients. | 78% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 82 patients. | 96% | 75% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 263 patients. | 154 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 22 patients. | 194 min | 257 min |
| Patients who left the ER before being seenLower is better. 20,251 patients. | 2% | 2% |
| Health care workers vaccinated against fluHigher is better. 4,161 patients. | 90% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,304 patients. | 16% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 23 patients. | 100% | 93% |
| Blood clot prevention givenHigher is better. 3,213 patients. | 76% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 826 patients. | 72% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 44 patients. | 93% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Care after a stay at Hines VA Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.9mi Aperion Care Forest Park Forest Park, IL · 232 beds Medicare overall 1 of 5 stars · Short-stay quality 3 of 5
- 1.8mi The British Home Brookfield, IL · 72 beds Medicare overall 4 of 5 stars · Short-stay quality 3 of 5
- 2.8mi Oak Park Oasis Oak Park, IL · 204 beds Medicare overall 2 of 5 stars · Short-stay quality 3 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.3mi Dialysis - Loyola Center for DialysisMaywood, IL
- 2.6mi FMC - River Forest DialysisRiver Forest, IL
- 2.6mi FMC - WestchesterWestchester, IL
Home health agencies nearby See more
- 0.8mi Fmr Home Health, INCBroadview, IL
- 0.8mi Angel Home Health Agency Serv CorpBroadview, IL Not rated
- 2.6mi Medtec Home Health Agency, INCWestchester, IL
Hospice care providers nearby See more
- 2.6mi Sanctuary HospiceWestchester, IL · 74% would recommend
- 5.7mi Alc Palliative and Hospice Care INCElmhurst, IL · 92% would recommend Not rated
- 6.0mi Gentiva IOak Brook, IL · 81% would recommend
Source: CMS Care Compare. Distances are approximate.
The area around Hines VA Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Cook are federally designated health professional shortage areas (60 designations). Highest shortage score 20.
Mental health: Parts of Cook are federally designated health professional shortage areas (17 designations). Highest shortage score 21.
Dental: Parts of Cook are federally designated health professional shortage areas (20 designations). Highest shortage score 25.
Nurse pay: registered nurses in Illinois earn a median $95,990 a year. Healthcare salaries in Illinois.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Illinois shortage areas
Closest other hospitals
Healthcare pay in Illinois
Registered nurses across Illinois (all employers) earned a median of $95,990 a year (BLS, May 2025).Registered Nurse (RN) salary in IllinoisNurse Practitioner salary in IllinoisRespiratory Therapist salary in IllinoisHealthcare salaries in Illinois
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Cite this data
Writing about Hines VA Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.