Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Provena Mercy Medical Center
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Provena Mercy Medical Center (opens the hospital's site)
Nearby hospitals
- 4.8mi Copley Memorial Hospital Aurora, IL · Emergency room · median ER visit 3 hr 15 min Call Copley Memorial Hospital Directions to Copley Memorial Hospital (Google Maps) Details for Copley Memorial Hospital
- 7.0mi Delnor Community Hospital Geneva, IL · Emergency room · median ER visit 3 hr 32 min Call Delnor Community Hospital Directions to Delnor Community Hospital (Google Maps) Details for Delnor Community Hospital
- 8.9mi Linden Oaks Hospital Naperville, IL Call Linden Oaks Hospital Directions to Linden Oaks Hospital (Google Maps) Details for Linden Oaks Hospital
Quick answers about Provena Mercy Medical Center
How long is the ER wait at Provena Mercy Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 9 min in the Provena Mercy Medical Center emergency room (the average across Illinois hospitals is 2 hr 54 min). For tonight's wait, check the hospital's website (opens the hospital's own site) or call (630) 859-2222. In an emergency, call 911.
What is the phone number for Provena Mercy Medical Center?
The main phone number for Provena Mercy Medical Center is (630) 859-2222, from Medicare's hospital records.
Call (630) 859-2222What is the address of Provena Mercy Medical Center?
Provena Mercy Medical Center is at 1325 N Highland Ave, Aurora, IL 60506.
Directions (opens Google Maps)Does Provena Mercy Medical Center have an emergency room?
Yes. Provena Mercy Medical Center has an emergency department, according to Medicare data.
What is Provena Mercy Medical Center's Medicare star rating?
Provena Mercy Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Provena Mercy Medical Center spend a median of 3 hours 9 minutes there. That is 15 minutes longer than the average across Illinois hospitals (2 hours 54 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Provena Mercy Medical Center. For a medical emergency, call 911.
Compare ER waits across Illinois · How Illinois hospitals rank on star ratings · Other birthing-friendly hospitals in Illinois · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 535 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Provena Mercy Medical Center a 2-star patient experience rating out of 5. 59% would definitely recommend it (U.S. average 71%). 63% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Provena Mercy Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Provena Mercy Medical Center was no different from the national benchmark on all 3 hospital-acquired infections CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 11.1% | 11.9% |
| Heart failure patients | 10.3% | 11.1% |
| Pneumonia patients | 14.8% | 15.2% |
| Stroke patients | 13.7% | 11.9% |
| COPD patients | 8.2% | 8.6% |
| Hospital-wide, all conditions | 4.2% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 10 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Pressure ulcers (bed sores)per 1,000 patients | 0.35 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.29 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.19 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.19 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.63 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 12.08 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.51 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 5 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.74 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 0.99 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at Provena Mercy Medical Center
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 140174). Medicare Advantage plans have their own networks, which this section does not cover.
Illinois runs its own exchange, Get Covered Illinois. Check its provider directory for Provena Mercy Medical Center.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, Provena Mercy Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 13.9% | 14.4% | Not compared |
| Heart failure | 21.7% | 21.3% | Not compared |
| Pneumonia | 17.4% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.1% | 20% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 3 of 4 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart failure | 1.090 | 198 | More than expected |
| COPD | 1.088 | 51 | More than expected |
| Heart attack | 1.059 | 71 | More than expected |
| Pneumonia | 0.995 | 180 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
| Measure | This hospital | U.S. |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 110 patients. | 59% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 33 patients. | 73% | 73% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 14 patients. | 79% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 352 patients. | 189 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 44 patients. | 378 min | 257 min |
| Health care workers vaccinated against fluHigher is better. 911 patients. | 37% | 78% |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Provena Mercy Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.2mi Avantara Aurora Aurora, IL · 87 beds Medicare overall 4 of 5 stars · Short-stay quality 3 of 5
- 0.9mi Asbury Gardens Nursing & Rehab North Aurora, IL · 75 beds Medicare overall 4 of 5 stars · Short-stay quality 4 of 5
- 1.7mi La Bella of Aurora Aurora, IL · 68 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5 Abuse citation (CMS)
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 2.1mi Fkc - East AuroraAurora, IL
- 3.0mi FMC - Aurora Dialysis CenterAurora, IL
- 4.1mi FMC - West BataviaBatavia, IL
Home health agencies nearby See more
- 2.1mi American Home HealthAurora, IL Not rated
- 3.0mi Visiting Nurse Assocation of Fox ValleyAurora, IL
- 3.4mi Dmj Home Health Services, INCAurora, IL · 92% would recommend
Hospice care providers nearby See more
- 3.0mi Vna Health Care, an Illinois Not-for-Profit CorporationAurora, IL Not rated
- 6.2mi Lighthouse Hospice CareNaperville, IL · 81% would recommend
- 6.2mi Three Oaks HospiceNaperville, IL · 76% would recommend
Source: CMS Care Compare. Distances are approximate.
Inpatient psychiatric unit
CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 140174
Provena Mercy Medical Center runs an inpatient psychiatric unit that reports its own results to Medicare. Readmitted within 30 days: 20% here, against 19% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
After discharge
During the stay
Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.
Doctors at Provena Mercy Medical Center
119 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 23 specialties.
Find doctors in Aurora
Medicare-enrolled specialists with a practice in Aurora, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Provena Mercy Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Illinois.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 173 | $93,770 | $15,558 | −12% |
| Heart failure and shock with major complicationsDRG 291 | 76 | $75,834 | $10,887 | −8% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 42 | $85,169 | $13,359 | −7% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 39 | $70,942 | $11,317 | −4% |
| Other kidney and urinary tract diagnoses with major complicationsDRG 698 | 37 | $58,482 | $12,621 | −15% |
| Kidney and urinary tract infections with major complicationsDRG 689 | 33 | $61,543 | $9,934 | same |
| Infectious and parasitic diseases with operating room procedures with major complicationsDRG 853 | 33 | $240,902 | $35,236 | −23% |
| Acute myocardial infarction, discharged alive with major complicationsDRG 280 | 32 | $98,922 | $13,237 | −10% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 95 | $33,554 | $2,674 |
| Level 5 Urology and Related ServicesAPC 5375 | 59 | $48,386 | $4,918 |
| Level 1 Endovascular ProceduresAPC 5191 | 37 | $44,143 | $3,188 |
| Level 4 Urology and Related ServicesAPC 5374 | 37 | $35,137 | $3,406 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 32 | $112,588 | $12,487 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Illinois hospital finances.
Who owns Provena Mercy Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Mercy Medical Center - Aurora LLC .
191 doctors and other clinicians list Provena Mercy Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Provena Mercy Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Kane are federally designated health professional shortage areas (1 designation). Highest shortage score 14.
Mental health: Parts of Kane are federally designated health professional shortage areas (2 designations). Highest shortage score 17.
Dental: Parts of Kane are federally designated health professional shortage areas (1 designation). Highest shortage score 15.
Nurse pay: registered nurses in Illinois earn a median $95,990 a year. Healthcare salaries in Illinois.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Illinois shortage areas
Closest other hospitals
Healthcare pay in Illinois
Registered nurses across Illinois (all employers) earned a median of $95,990 a year (BLS, May 2025).Registered Nurse (RN) salary in IllinoisNurse Practitioner salary in IllinoisRespiratory Therapist salary in IllinoisHealthcare salaries in Illinois
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Cite this data
Writing about Provena Mercy Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.