Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting West Haven VA Medical Center
West Haven, CT 06516
County: New Haven Directions Apple Maps Call (203) 932-5711
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Nearby hospitals
- 2.0mi Yale-New Haven Hospital New Haven, CT · Emergency room · median ER visit 3 hr 18 min Call Yale-New Haven Hospital Directions to Yale-New Haven Hospital (Google Maps) Details for Yale-New Haven Hospital
- 2.1mi Conn Mental Health Center New Haven, CT Call Conn Mental Health Center Directions to Conn Mental Health Center (Google Maps) Details for Conn Mental Health Center
- 6.0mi The Connecticut Hospice Branford, CT Call The Connecticut Hospice Directions to The Connecticut Hospice (Google Maps) Details for The Connecticut Hospice
Quick answers about West Haven VA Medical Center
How long is the ER wait at West Haven VA Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 53 min in the West Haven VA Medical Center emergency room (the average across Connecticut hospitals is 3 hr 16 min). 1% of ER patients left before being seen. For tonight's wait, call (203) 932-5711. In an emergency, call 911.
What is the phone number for West Haven VA Medical Center?
The main phone number for West Haven VA Medical Center is (203) 932-5711, from Medicare's hospital records.
Call (203) 932-5711What is the address of West Haven VA Medical Center?
West Haven VA Medical Center is at 950 Campbell Avenue, West Haven, CT 06516.
Directions (opens Google Maps)Does West Haven VA Medical Center have an emergency room?
Yes. West Haven VA Medical Center has an emergency department, according to Medicare data.
What is West Haven VA Medical Center's Medicare star rating?
West Haven VA Medical Center has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at West Haven VA Medical Center spend a median of 3 hours 53 minutes there. That is 37 minutes longer than the average across Connecticut hospitals (3 hours 16 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with West Haven VA Medical Center. For a medical emergency, call 911.
Compare ER waits across Connecticut · How Connecticut hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 541 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave West Haven VA Medical Center a 4-star patient experience rating out of 5. 76% would definitely recommend it (U.S. average 71%). 76% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
West Haven VA Medical Center was no different from the national benchmark on the one hospital-acquired infection CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 12.6% | 11.9% |
| Heart failure patients | 7.4% | 11.1% |
| Pneumonia patients | 11.6% | 15.2% |
| COPD patients | 7.2% | 8.6% |
| Hospital-wide, all conditions | 3.5% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 174.98 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 0.21 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.27 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.29 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.6 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.76 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 15.15 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.77 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 3.68 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.61 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.3 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health care eligibility at West Haven VA Medical Center
West Haven VA Medical Center is a VA medical center. VA hospitals care for veterans enrolled in VA health care; contact the VA to check your eligibility before you go.
Connecticut runs its own exchange, Access Health CT. Check its provider directory for West Haven VA Medical Center.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 15.5% | 14.4% | Not compared |
| Heart failure | 21.8% | 21.3% | Not compared |
| Pneumonia | 18.3% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.1% | 20% | Not compared |
Return trips after a stay or procedure
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
West Haven VA Medical Center's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 59 patients. | 68% | 65% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 116 patients. | 233 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 16 patients. | 891 min | 257 min |
| Patients who left the ER before being seenLower is better. 15,956 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 3,281 patients. | 88% | 78% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 51 patients. | 94% | 93% |
| Blood clot prevention givenHigher is better. 2,083 patients. | 65% | 90%* |
| Blood clot prevention given in intensive careHigher is better. 360 patients. | 75% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 25 patients. | 100% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Care after a stay at West Haven VA Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.4mi West Haven Center for Nursing & Rehabilitation West Haven, CT · 98 beds Medicare overall 2 of 5 stars · Short-stay quality 4 of 5
- 1.6mi Apple Rehab West Haven West Haven, CT · 90 beds Medicare overall 1 of 5 stars
- 1.8mi Advanced Center for Nursing & Rehabilitation New Haven, CT · 226 beds Medicare overall 1 of 5 stars Abuse citation (CMS)
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 2.5mi DaVita New Haven DialysisNew Haven, CT
- 3.0mi FMC St. Raphael Dialysis Center - New HavenNew Haven, CT
- 3.0mi FMC New Haven Home DialysisNew Haven, CT Not rated
Home health agencies nearby See more
- 3.3mi Orange Visiting Nurse AssociationOrange, CT · 93% would recommend
- 4.5mi Utopia Home Care INCEast Haven, CT · 72% would recommend
- 6.2mi Totality Home Health Care AgencyMilford, CT
Hospice care providers nearby See more
- 6.6mi Compassus - Greater ConnecticutMilford, CT · 82% would recommend
- 9.1mi Connecticut Hospice INC, theBranford, CT · 89% would recommend
- 11mi Affinity Care of ConnecticutHamden, CT Not rated
Source: CMS Care Compare. Distances are approximate.
Find doctors in West Haven
Medicare-enrolled specialists with a practice in West Haven, with addresses, phone numbers and the hospitals they work with.
The area around West Haven VA Medical Center
HRSA shortage designations and BLS pay data
Nurse pay: registered nurses in Connecticut earn a median $102,740 a year. Healthcare salaries in Connecticut.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need.
Closest other hospitals
Healthcare pay in Connecticut
Registered nurses across Connecticut (all employers) earned a median of $102,740 a year (BLS, May 2025).Registered Nurse (RN) salary in ConnecticutNurse Practitioner salary in ConnecticutRespiratory Therapist salary in ConnecticutHealthcare salaries in Connecticut
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Cite this data
Writing about West Haven VA Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.