Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting West Hills Hospital & Medical Center
West Hills, CA 91307
County: Los Angeles Directions Apple Maps Call (818) 676-4000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for West Hills Hospital & Medical Center (opens the hospital's site)
Nearby hospitals
- 3.1mi Kaiser Foundation Hospital - Woodland Hills Woodland Hills, CA · Emergency room Call Kaiser Foundation Hospital - Woodland Hills Directions to Kaiser Foundation Hospital - Woodland Hills (Google Maps) Details for Kaiser Foundation Hospital - Woodland Hills
- 4.3mi Joyce Eisenberg Keefer Medical Center Reseda, CA Call Joyce Eisenberg Keefer Medical Center Directions to Joyce Eisenberg Keefer Medical Center (Google Maps) Details for Joyce Eisenberg Keefer Medical Center
- 5.3mi Tarzana Treatment Center Tarzana, CA Call Tarzana Treatment Center Directions to Tarzana Treatment Center (Google Maps) Details for Tarzana Treatment Center
Quick answers about West Hills Hospital & Medical Center
How long is the ER wait at West Hills Hospital & Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr in the West Hills Hospital & Medical Center emergency room (the average across California hospitals is 3 hr). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (818) 676-4000. In an emergency, call 911.
What is the phone number for West Hills Hospital & Medical Center?
The main phone number for West Hills Hospital & Medical Center is (818) 676-4000, from Medicare's hospital records.
Call (818) 676-4000What is the address of West Hills Hospital & Medical Center?
West Hills Hospital & Medical Center is at 7300 Medical Center Dr, West Hills, CA 91307.
Directions (opens Google Maps)Does West Hills Hospital & Medical Center have an emergency room?
Yes. West Hills Hospital & Medical Center has an emergency department, according to Medicare data.
What is West Hills Hospital & Medical Center's Medicare star rating?
West Hills Hospital & Medical Center has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at West Hills Hospital & Medical Center spend a median of 3 hours there. That is about the same as the average across California hospitals (3 hours).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with West Hills Hospital & Medical Center. For a medical emergency, call 911.
Compare ER waits across California · How California hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 561 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave West Hills Hospital & Medical Center a 1-star patient experience rating out of 5. 56% would definitely recommend it (U.S. average 71%). 54% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Nearby ERs with shorter visits
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 4 hospital-acquired infections CMS could compare, West Hills Hospital & Medical Center was better than the national benchmark on 1 and worse on 0. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 11.0% | 11.9% |
| Heart failure patients | 7.9% | 11.1% |
| Pneumonia patients | 12.3% | 15.2% |
| Stroke patients | 10.8% | 11.9% |
| COPD patients | 7.5% | 8.6% |
| Coronary bypass (CABG) surgery patients | 2.4% | 2.4% |
| Hospital-wide, all conditions | 3.4% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 4 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 1.27 | 0.55 | Worse than national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.25 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.14 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.41 | 2.25 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.48 | 1.56 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 12.69 | 8.15 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 3.6 | 3.31 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 3.84 | 4.89 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.61 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.14 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Health insurance at West Hills Hospital & Medical Center
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 050481). Medicare Advantage plans have their own networks, which this section does not cover.
California runs its own exchange, Covered California. Check its provider directory for West Hills Hospital & Medical Center.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, West Hills Hospital & Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 17% | 16.2% | Not compared |
| Heart attack | 14.2% | 14.4% | Not compared |
| Heart failure | 20.8% | 21.3% | Not compared |
| Pneumonia | 17.5% | 17.3% | Not compared |
| COPD (chronic lung disease) | 20.3% | 20% | Not compared |
| Heart bypass surgery (CABG) | 12.8% | 11% | Not compared |
| Hip or knee replacement | 5.1% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 5 of 6 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Pneumonia | 1.160 | 451 | More than expected |
| Heart failure | 1.141 | 343 | More than expected |
| Heart attack | 1.125 | 187 | More than expected |
| COPD | 1.102 | 83 | More than expected |
| Heart bypass surgery | 1.064 | – | More than expected |
| Hip or knee replacement | 0.996 | – | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
West Hills Hospital & Medical Center's emergency department is classed by CMS as very high volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 133 patients. | 65% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 38 patients. | 68% | 75% |
| Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 15 patients. | 47% | 69% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 350 patients. | 180 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 12 patients. | 372 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 13 patients. | 475 min | 287 min |
| Patients who left the ER before being seenLower is better. 62,901 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 1,291 patients. | 39% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 2,157 patients. | 22% | 16% |
| Blood clot prevention givenHigher is better. 4,164 patients. | 100% | 91%* |
| Blood clot prevention given in intensive careHigher is better. 946 patients. | 99% | 97%* |
| Stroke: discharged on clot-prevention medicineHigher is better. 108 patients. | 98% | 98%* |
| Stroke with atrial fibrillation: discharged on a blood thinnerHigher is better. 32 patients. | 78% | 77%* |
| Stroke: clot prevention started by day 2Higher is better. 101 patients. | 90% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 51.7 |
| Patient experiencePatient survey results | 12 |
| SafetyHospital-acquired infections | 15 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at West Hills Hospital & Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 1.1mi West Valley Post Acute West Hills, CA · 128 beds Medicare overall 2 of 5 stars · Short-stay quality 5 of 5 Abuse citation (CMS)
- 1.1mi Canyon Oaks Nursing and Rehabilitation Center Canoga Park, CA · 185 beds Medicare overall 3 of 5 stars · Short-stay quality 4 of 5
- 1.3mi West Hills Health and Rehabilitation Center Canoga Park, CA · 145 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.9mi DaVita Warner Center DialysisWoodland Hills, CA
- 1.9mi Woodland Hills DialysisWoodland Hills, CA
- 3.9mi FMC Dialysis Services of Woodland HillsWoodland Hills, CA
Home health agencies nearby See more
- 1.6mi 360 Home Health AgencyCanoga Park, CA
- 1.6mi Golden State Home Health AgencyCanoga Park, CA
- 1.6mi La Home Health AgencyCanoga Park, CA
Hospice care providers nearby See more
- 1.6mi Blessed Care Hospice INCCanoga Park, CA Not rated
- 1.6mi Empress Hospice, INCCanoga Park, CA Not rated
- 1.6mi Everloving Hospice, INCCanoga Park, CA Not rated
Source: CMS Care Compare. Distances are approximate.
Doctors at West Hills Hospital & Medical Center
417 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 27 specialties.
Find doctors in West Hills
Medicare-enrolled specialists with a practice in West Hills, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at West Hills Hospital & Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for California.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 288 | $297,149 | $19,519 | −15% |
| Heart failure and shock with major complicationsDRG 291 | 103 | $184,028 | $12,439 | −20% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 100 | $228,459 | $16,076 | −15% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 82 | $210,315 | $13,133 | −13% |
| Major hip and knee joint replacement or reattachment of lower extremity without major complicationsDRG 470 | 55 | $292,338 | $20,759 | −4% |
| Kidney and urinary tract infections with major complicationsDRG 689 | 53 | $167,864 | $12,452 | −4% |
| Acute myocardial infarction, discharged alive with major complicationsDRG 280 | 52 | $221,281 | $15,630 | −18% |
| Renal failure with major complicationsDRG 682 | 51 | $166,696 | $13,928 | −18% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 258 | $71,704 | $3,355 |
| Level 3 Electrophysiologic ProceduresAPC 5213 | 118 | $589,604 | $29,114 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 92 | $33,855 | $1,979 |
| Level 1 Endovascular ProceduresAPC 5191 | 78 | $109,354 | $4,013 |
| Level 1 Laparoscopy and Related ServicesAPC 5361 | 71 | $135,692 | $6,935 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Jun 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare California hospital finances.
Who owns West Hills Hospital & Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Regents Univ of Calif Los Angeles .
657 doctors and other clinicians list West Hills Hospital & Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around West Hills Hospital & Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Los Angeles are federally designated health professional shortage areas (42 designations). Highest shortage score 18.
Mental health: Parts of Los Angeles are federally designated health professional shortage areas (39 designations). Highest shortage score 20.
Dental: Parts of Los Angeles are federally designated health professional shortage areas (9 designations). Highest shortage score 21.
Nurse pay: registered nurses in California earn a median $140,270 a year. Healthcare salaries in California.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. California shortage areas
Closest other hospitals
Healthcare pay in California
Registered nurses across California (all employers) earned a median of $140,270 a year (BLS, May 2025).Registered Nurse (RN) salary in CaliforniaNurse Practitioner salary in CaliforniaRespiratory Therapist salary in CaliforniaHealthcare salaries in California
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Cite this data
Writing about West Hills Hospital & Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.