facebook tracking Lac/Olive View-UCLA Medical Center, Sylmar, CA: ER Visit 5h 20m

Lac/Olive View-UCLA Medical Center, Sylmar, CA

14445 Olive View Dr, Sylmar, CA 91342Los Angeles County

Acute care hospital 238 beds (Medicare cost report FY2025) Emergency room

Independent directory · data from CMS, not from this hospital

Lac/Olive View-UCLA Medical Center is a non-profit acute care hospital in Sylmar, California, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 5 hr 20 min in its emergency department, 2 hr 18 min longer than the average across California hospitals (3 hr 2 min). Medicare rates it 2 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey.

In a mental health crisis? Free, 24/7 Suicide & Crisis Lifeline. Emergency? Call 911.

Visiting Lac/Olive View-UCLA Medical Center

Address 14445 Olive View Dr
Sylmar, CA 91342
County: Los Angeles
Directions Apple Maps Call (747) 210-3000
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 5 hr 20 min (average across CA hospitals: 3 hr 2 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across CA
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Lac/Olive View-UCLA Medical Center (opens the hospital's site)

Quick answers about Lac/Olive View-UCLA Medical Center

How long is the ER wait at Lac/Olive View-UCLA Medical Center?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 5 hr 20 min in the Lac/Olive View-UCLA Medical Center emergency room (the average across California hospitals is 3 hr 2 min). 4% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (747) 210-3000. In an emergency, call 911.

What is the phone number for Lac/Olive View-UCLA Medical Center?

The main phone number for Lac/Olive View-UCLA Medical Center is (747) 210-3000, from Medicare's hospital records.

Call (747) 210-3000
What is the address of Lac/Olive View-UCLA Medical Center?

Lac/Olive View-UCLA Medical Center is at 14445 Olive View Dr, Sylmar, CA 91342.

Directions (opens Google Maps)
Does Lac/Olive View-UCLA Medical Center have an emergency room?

Yes. Lac/Olive View-UCLA Medical Center has an emergency department, according to Medicare data.

What is Lac/Olive View-UCLA Medical Center's Medicare star rating?

Lac/Olive View-UCLA Medical Center has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Lac/Olive View-UCLA Medical Center spend a median of 5 hours 20 minutes there. That is 2 hours 18 minutes longer than the average across California hospitals (3 hours 2 minutes).

CMS rating ★★★★★ 2/5
Left before seen 4%
ER volume very high
Type Acute Care
Ownership Non-profit
Maternity Birthing-friendly

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Lac/Olive View-UCLA Medical Center. For a medical emergency, call 911.

Compare ER waits across California · How California hospitals rank on star ratings · Other birthing-friendly hospitals in California · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 500 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Lac/Olive View-UCLA Medical Center a 3-star patient experience rating out of 5. 73% would definitely recommend it (U.S. average 71%). 72% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 73% U.S. 71% · CA 69%
Rated 9 or 10 of 10 72% U.S. 72% · CA 68%
Survey response rate 13% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
76% always · 5% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
79% always · 5% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
59% always · 23% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
86% yes · 14% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
70% always · 7% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
46% always · 20% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
72% 9 or 10 · 7% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
73% definitely yes · 5% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Of the 5 hospital-acquired infections CMS could compare, Lac/Olive View-UCLA Medical Center was better than the national benchmark on 2 and worse on 0. Its rate of serious complications was same as national.

Hospital-acquired infections

Central line-associated bloodstream infections (CLABSI)Bloodstream infections in patients with a central IV line, in ICUs and select wards.
Same as national 1 infections vs 4.4 predicted · ratio 0.23
Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Same as national 5 infections vs 5 predicted · ratio 1.00
Surgical site infections after colon surgeryInfections at the surgery site after colon surgery.
Better than national 0 infections vs 4 predicted · ratio 0.00
MRSA bloodstream infectionsBloodstream infections caused by methicillin-resistant Staphylococcus aureus, a drug-resistant bacteria.
Same as national 1 infections vs 2.5 predicted · ratio 0.40
C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Better than national 9 infections vs 28.6 predicted · ratio 0.31

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 1.14

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart failure patients 9.1% 11.1%
Pneumonia patients 15.1% 15.2%
Stroke patients 8.0% 11.9%
COPD patients 8.8% 8.6%
Hospital-wide, all conditions 4.0% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 10 complication measures
MeasureThis hospitalU.S.CMS comparison
Pressure ulcers (bed sores)per 1,000 patients 0.34 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.26 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.2 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.74 2.34 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1.63 1.67 Same as national
Respiratory failure after surgeryper 1,000 patients 13.11 9.42 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 4.12 3.52 Same as national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 7.44 5.27 Same as national
Surgical wound splitting openper 1,000 patients 1.71 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 1.8 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Health insurance at Lac/Olive View-UCLA Medical Center

Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 050040). Medicare Advantage plans have their own networks, which this section does not cover.

California runs its own exchange, Covered California. Check its provider directory for Lac/Olive View-UCLA Medical Center.

Is Lac/Olive View-UCLA Medical Center in your plan?

California runs its own health insurance marketplace, so plan networks there aren't in HealthCare.gov's data.

Check on Covered California

Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 2 readmission and return-visit measures CMS could compare, Lac/Olive View-UCLA Medical Center was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart failure 21.3% 21.3% Not compared
Pneumonia 17.1% 17.3% Not compared
COPD (chronic lung disease) 19.9% 20% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -21.9 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -5.3 days per 100 discharges vs expected · U.S. +3.9
Chemotherapy patients admitted to hospitalInpatient admissions within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 9.2 per 100 patients · U.S. 10.7
Chemotherapy patients visiting the ERER visits within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 5.3 per 100 patients · U.S. 5.4

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 1 of 3 conditions is above 1.00.

ConditionRatioPatientsReadmissions
COPD 1.050 – More than expected
Pneumonia 0.987 81 Fewer than expected
Heart failure 0.983 112 Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Lac/Olive View-UCLA Medical Center's emergency department is classed by CMS as very high volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 151 patients. 56% 65%
Septic shock: full treatment within 3 hoursHigher is better. 52 patients. 71% 73%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 336 patients. 320 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 12 patients. 434 min 257 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 11 patients. 783 min 287 min
Patients who left the ER before being seenLower is better. 67,965 patients. 4% 2%
Health care workers vaccinated against fluHigher is better. 3,199 patients. 56% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,948 patients. 5% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 11 patients. 64% 93%
Blood clot prevention given in intensive careHigher is better. 826 patients. 93% 97%*
Stroke: discharged on clot-prevention medicineHigher is better. 83 patients. 95% 98%*
Stroke: clot prevention started by day 2Higher is better. 98 patients. 92% 94%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024

Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
1% payment cut
Ranked in the worst-performing quarter of hospitals on infections and patient-safety problems, so Medicare cut its payments by 1% for the year. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
46.1 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
0.83
17% less than the national median per hospital stay (about $22,756 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications35
Patient experiencePatient survey results26
SafetyHospital-acquired infections33.3
Efficiency and costMedicare spending per patient90

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Lac/Olive View-UCLA Medical Center

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Inpatient psychiatric unit

In a mental health crisis? Free, 24/7 Suicide & Crisis Lifeline. Emergency? Call 911.

CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 050040

Lac/Olive View-UCLA Medical Center runs an inpatient psychiatric unit that reports its own results to Medicare. Readmitted within 30 days: 21% here, against 19% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.

After discharge

Readmitted within 30 days Patients readmitted to any hospital within 30 days of discharge (risk-adjusted). CMS compares each facility with the national rate. Based on 33 patients. Jul 2022 – Jun 2024.
21% U.S. 19% Same as national
Discharge record sent Patients whose discharge record, with the required details, was sent with them or to their next provider. Based on 485 patients. Jan 2024 – Dec 2024.
71% U.S. 63% · top 10% 99%

During the stay

Physical restraint use Hours patients spent in physical restraints for every 1,000 hours of inpatient care. Lower is better. Jan 2024 – Dec 2024.
0.62 U.S. 0.29
Seclusion use Hours patients spent in seclusion for every 1,000 hours of inpatient care. Lower is better. Jan 2024 – Dec 2024.
0.05 U.S. 0.36
Screened for metabolic disorders Patients on antipsychotic medication who were screened for metabolic problems such as diabetes and high cholesterol. Based on 410 patients. Jan 2024 – Dec 2024.
93% U.S. 82% · top 10% 100%
Addiction treatment offered at discharge Patients with an alcohol or drug use disorder who were given or offered treatment when they left. Based on 27 patients. Jan 2024 – Dec 2024.
89% U.S. 72% · top 10% 100%
Tobacco treatment offered at discharge Tobacco users who were given or offered help to quit when they left. Based on 12 patients. Jan 2024 – Dec 2024.
75% U.S. 58% · top 10% 98%
Flu vaccination checked Patients assessed for and, where appropriate, given a flu vaccine. Based on 208 patients. Oct 2024 – Mar 2025.
94% U.S. 76% · top 10% 99%

Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.

Doctors at Lac/Olive View-UCLA Medical Center

156 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 25 specialties.

See all 156 clinicians

Find doctors in Sylmar

Medicare-enrolled specialists with a practice in Sylmar, with addresses, phone numbers and the hospitals they work with.

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Prices at Lac/Olive View-UCLA Medical Center

Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Lac/Olive View-UCLA Medical Center lists them here:

From the hospital's price transparency file (dhs.lacounty.gov/cms-hpt.txt), checked Oct 31, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.

What Medicare paid at Lac/Olive View-UCLA Medical Center

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for California.

Hospital stays

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 140 $45,368 $3,318
Level 1 Intraocular ProceduresAPC 5491 119 $18,523 $2,866
Level 2 Urology and Related ServicesAPC 5372 46 $4,207 $840
Level 3 Urology and Related ServicesAPC 5373 45 $8,040 $2,449
Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 40 $7,813 $1,993

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Jun 2025

Beds
238
Reported to Medicare, FY2025
Employees
2,732
Full-time equivalent
Discharges
11,326
Inpatient stays a year
Patient revenue
$886.0 million
Net of discounts
Operating margin
3.8%
On patient care
Bad debt
$39.7 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare California hospital finances.

Who owns Lac/Olive View-UCLA Medical Center

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as County of Los Angeles, a non-profit organization.

County of Los Angeles Owns 5% or more directly · 100% · since 1986

235 doctors and other clinicians list Lac/Olive View-UCLA Medical Center as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

The area around Lac/Olive View-UCLA Medical Center

HRSA shortage designations and BLS pay data

Primary care: Parts of Los Angeles are federally designated health professional shortage areas (42 designations). Highest shortage score 18.

Mental health: Parts of Los Angeles are federally designated health professional shortage areas (39 designations). Highest shortage score 20.

Dental: Parts of Los Angeles are federally designated health professional shortage areas (9 designations). Highest shortage score 21.

Nurse pay: registered nurses in California earn a median $140,270 a year. Healthcare salaries in California.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. California shortage areas

Healthcare pay in California

Registered nurses across California (all employers) earned a median of $140,270 a year (BLS, May 2025).Registered Nurse (RN) salary in CaliforniaNurse Practitioner salary in CaliforniaRespiratory Therapist salary in CaliforniaHealthcare salaries in California

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Cite this data

Writing about Lac/Olive View-UCLA Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/california/sylmar/lacolive-viewucla-medical-center/14445-olive-view-dr/

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