Source: CMS Care Compare, October 2026 releaseER figures are medians, not live waitsAbout the data
Visiting National Park Medical Center
Hot Springs, AR 71901
County: Garland Directions Apple Maps Call (501) 321-1000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for National Park Medical Center (opens the hospital's site)
Nearby hospitals
- 2.1mi Advance Care Hospital Hot Springs, AR Call Advance Care Hospital Directions to Advance Care Hospital (Google Maps) Details for Advance Care Hospital
- 2.1mi CHI St. Vincent Hospital Hot Springs Hot Springs, AR · Emergency room · median ER visit 3 hr 6 min Call CHI St. Vincent Hospital Hot Springs Directions to CHI St. Vincent Hospital Hot Springs (Google Maps) Details for CHI St. Vincent Hospital Hot Springs
- 17mi Hot Spring County Medical Center Malvern, AR · Emergency room · median ER visit 1 hr 37 min Call Hot Spring County Medical Center Directions to Hot Spring County Medical Center (Google Maps) Details for Hot Spring County Medical Center
Quick answers about National Park Medical Center
How long is the ER wait at National Park Medical Center?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 39 min in the National Park Medical Center emergency room (the average across Arkansas hospitals is 2 hr 19 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (501) 321-1000. In an emergency, call 911.
What is the phone number for National Park Medical Center?
The main phone number for National Park Medical Center is (501) 321-1000, from Medicare's hospital records.
Call (501) 321-1000What is the address of National Park Medical Center?
National Park Medical Center is at 1910 Malvern Ave, Hot Springs, AR 71901.
Directions (opens Google Maps)Does National Park Medical Center have an emergency room?
Yes. National Park Medical Center has an emergency department, according to Medicare data.
What is National Park Medical Center's Medicare star rating?
National Park Medical Center has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of October 2026
Patients treated and sent home from the emergency department at National Park Medical Center spend a median of 2 hours 39 minutes there. That is 20 minutes longer than the average across Arkansas hospitals (2 hours 19 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with National Park Medical Center. For a medical emergency, call 911.
Compare ER waits across Arkansas · How Arkansas hospitals rank on star ratings · Other birthing-friendly hospitals in Arkansas · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 724 completed surveys · patients discharged Jan 2025 – Dec 2025
Patients gave National Park Medical Center a 2-star patient experience rating out of 5. 62% would definitely recommend it (U.S. average 71%). 59% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare National Park Medical Center
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
National Park Medical Center was no different from the national benchmark on all 4 hospital-acquired infections CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 13.8% | 11.9% |
| Heart failure patients | 13.1% | 11.1% |
| Pneumonia patients | 18.4% | 15.2% |
| Stroke patients | 19.4% | 11.9% |
| COPD patients | 11.0% | 8.6% |
| Coronary bypass (CABG) surgery patients | 3.8% | 2.4% |
| Hospital-wide, all conditions | 5.4% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 4.1 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 0.24 | 0.55 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.28 | 0.24 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.16 | 0.18 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 1.98 | 2.25 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.46 | 1.56 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 11.85 | 8.15 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 2.99 | 3.31 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 3.96 | 4.89 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.63 | 1.7 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 0.93 | 1.04 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Jan 2025 – Dec 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does National Park Medical Center accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 040078). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Arkansas that list this hospital
| Insurer | Plans in network | Network | Network tier |
|---|---|---|---|
| Arkansas Blue Cross and Blue Shield | 23 of 23 plans | TRUE-BLUE-PPO | True-Blue-Ppo |
| Ambetter | 15 of 15 plans | – | Preferred |
| Health Advantage | 15 of 15 plans | TRUE-BLUE-PPO | True-Blue-Ppo |
| Octave | 12 of 12 plans | USABLE-MUTUAL-CONNECT-PPO | Usable-Mutual-Connect-Ppo |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Arkansas
Adults in Arkansas qualify for Medicaid up to 133% of the poverty line. Ask the hospital which Arkansas Medicaid plans it takes.
What insurance does National Park Medical Center accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), National Park Medical Center is in network for 4 Marketplace insurers in Arkansas: Arkansas Blue Cross and Blue Shield (23 of 23 plans), Ambetter (15 of 15 plans), Health Advantage (15 of 15 plans) and 1 other insurer. This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does National Park Medical Center take Medicare?
National Park Medical Center is a Medicare-certified hospital (CMS Certification Number 040078), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does National Park Medical Center accept Arkansas Blue Cross and Blue Shield?
National Park Medical Center is in network for 23 of 23 plans that Arkansas Blue Cross and Blue Shield sells on the Arkansas Marketplace in 2027, according to Arkansas Blue Cross and Blue Shield's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does National Park Medical Center accept Ambetter?
National Park Medical Center is in network for 15 of 15 plans that Ambetter sells on the Arkansas Marketplace in 2027, according to Ambetter's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does National Park Medical Center accept Health Advantage?
National Park Medical Center is in network for 15 of 15 plans that Health Advantage sells on the Arkansas Marketplace in 2027, according to Health Advantage's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2024 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, National Park Medical Center was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| All conditions (hospital-wide)Medicare patients back in any hospital within 30 days of leaving. | 18% | 16.2% | Not compared |
| Heart attack | 14.9% | 14.4% | Not compared |
| Heart failure | 21.2% | 21.3% | Not compared |
| Pneumonia | 18.6% | 17.3% | Not compared |
| COPD (chronic lung disease) | 19.1% | 20% | Not compared |
| Heart bypass surgery (CABG) | 11.6% | 11% | Not compared |
| Hip or knee replacement | 7.8% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 6 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Heart attack | 1.137 | 92 | More than expected |
| Pneumonia | 1.028 | 312 | More than expected |
| Hip or knee replacement | 0.988 | – | Fewer than expected |
| COPD | 0.972 | 65 | Fewer than expected |
| Heart bypass surgery | 0.936 | – | Fewer than expected |
| Heart failure | 0.914 | 160 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Jan 2025 – Dec 2025
National Park Medical Center's emergency department is classed by CMS as medium volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 73 patients. | 58% | 66% |
| Septic shock: full treatment within 3 hoursHigher is better. 13 patients. | 62% | 75% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 399 patients. | 159 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 29 patients. | 215 min | 257 min |
| Patients who left the ER before being seenLower is better. 23,040 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 804 patients. | 86% | 77% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 1,952 patients. | 20% | 16% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 29 patients. | 90% | 93% |
| Stroke: discharged on clot-prevention medicineHigher is better. 68 patients. | 94% | 98%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2025 – Dec 2025
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 3.3 |
| Patient experiencePatient survey results | 31 |
| SafetyHospital-acquired infections | 43.3 |
| Efficiency and costMedicare spending per patient | 0 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at National Park Medical Center
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 1.1mi The Blossoms at Hot Springs Rehab and Nursing Center Hot Springs, AR · 152 beds Medicare overall 5 of 5 stars · Short-stay quality 2 of 5
- 1.7mi The Pines Nursing and Rehabilitation Center Hot Springs, AR · 125 beds Medicare overall 2 of 5 stars · Short-stay quality 5 of 5
- 2.4mi The Springs of Red Oak Hot Springs, AR · 80 beds Medicare overall 3 of 5 stars · Short-stay quality 1 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 4.4mi DaVita Hot Springs DialysisHot Springs, AR
- 16mi DaVita Malvern DialysisMalvern, AR
Home health agencies nearby See more
- 4.4mi Center Well Home HealthHot Springs, AR · 79% would recommend
- 4.4mi CHI St Vincent Hot Springs Health at HomeHot Springs National, AR · 82% would recommend
- 4.4mi Elite Home HealthHot Springs National Park, AR · 82% would recommend
Hospice care providers nearby See more
- 4.4mi Lester Dierksen Memorial HospiceHot Springs V, AR · 91% would recommend
- 4.4mi Elite HospiceHot Springs, AR · 85% would recommend
- 4.5mi GentivaHot Springs, AR · 79% would recommend
Source: CMS Care Compare. Distances are approximate.
Inpatient psychiatric unit
CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 040078
National Park Medical Center runs an inpatient psychiatric unit that reports its own results to Medicare. Readmitted within 30 days: 23% here, against 19% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
After discharge
During the stay
Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.
Inpatient rehabilitation unit
CMS Inpatient rehabilitation Quality Reporting Program, data through December 2025 · unit CCN 04T078
National Park Medical Center runs an inpatient rehabilitation unit that reports its own results to Medicare. Returned home or to the community: 56% here, against 67% nationally. It is worse than national on returned home or to the community and preventable readmissions after discharge.
Results
Safety
Cost
Source: CMS Inpatient rehabilitation Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context.
Doctors at National Park Medical Center
109 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 21 specialties.
Find doctors in Hot Springs
Medicare-enrolled specialists with a practice in Hot Springs, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. National Park Medical Center lists them here:
From the hospital's price transparency file (www.nationalparkmedical.com/cms-hpt.txt), checked Nov 7, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at National Park Medical Center
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Arkansas.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 136 | $168,272 | $13,038 | −9% |
| Simple pneumonia and pleurisy with major complicationsDRG 193 | 55 | $131,454 | $9,038 | −5% |
| Infectious and parasitic diseases with operating room procedures with major complicationsDRG 853 | 45 | $359,922 | $32,587 | −6% |
| Heart failure and shock with major complicationsDRG 291 | 38 | $91,417 | $8,728 | −7% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 35 | $187,996 | $11,107 | −6% |
| Septicemia or severe sepsis without ventilator >96 hours without major complicationsDRG 872 | 33 | $75,684 | $7,239 | −7% |
| Major hip and knee joint replacement or reattachment of lower extremity without major complicationsDRG 470 | 31 | $123,984 | $13,130 | +1% |
| Renal failure with major complicationsDRG 682 | 24 | $111,055 | $10,320 | −4% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 5 Musculoskeletal ProceduresAPC 5115 | 142 | $107,641 | $12,072 |
| Level 4 Musculoskeletal ProceduresAPC 5114 | 125 | $69,216 | $6,530 |
| Comprehensive Observation ServicesAPC 8011 | 121 | $31,574 | $2,498 |
| Level 1 Endovascular ProceduresAPC 5191 | 117 | $58,860 | $2,979 |
| Level 4 Urology and Related ServicesAPC 5374 | 105 | $38,928 | $3,157 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Aug 2025
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Arkansas hospital finances.
Who owns National Park Medical Center
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Hot Springs National Park Hospital Holdings LLC, a for-profit organization.
214 doctors and other clinicians list National Park Medical Center as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around National Park Medical Center
HRSA shortage designations and BLS pay data
Primary care: Parts of Garland are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Mental health: Parts of Garland are federally designated health professional shortage areas (1 designation). Highest shortage score 18.
Dental: Parts of Garland are federally designated health professional shortage areas (1 designation). Highest shortage score 17.
Nurse pay: registered nurses in Arkansas earn a median $78,940 a year. Healthcare salaries in Arkansas.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Arkansas shortage areas
Closest other hospitals
Healthcare pay in Arkansas
Registered nurses across Arkansas (all employers) earned a median of $78,940 a year (BLS, May 2025).Registered Nurse (RN) salary in ArkansasNurse Practitioner salary in ArkansasRespiratory Therapist salary in ArkansasHealthcare salaries in Arkansas
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Cite this data
Writing about National Park Medical Center? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.