Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Jack Hughston Memorial Hospital
Phenix City, AL 36867
County: Russell Directions Apple Maps Call (334) 732-3000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Jack Hughston Memorial Hospital (opens the hospital's site)
Nearby hospitals
- 2.5mi Piedmont Columbus Regional Midtown Columbus, GA · Emergency room · median ER visit 2 hr 37 min Call Piedmont Columbus Regional Midtown Directions to Piedmont Columbus Regional Midtown (Google Maps) Details for Piedmont Columbus Regional Midtown
- 2.9mi St Francis Hospital Columbus, GA · Emergency room · median ER visit 3 hr 46 min Call St Francis Hospital Directions to St Francis Hospital (Google Maps) Details for St Francis Hospital
- 3.8mi Piedmont Columbus Regional Northside Columbus, GA · Emergency room · median ER visit 3 hr 20 min Call Piedmont Columbus Regional Northside Directions to Piedmont Columbus Regional Northside (Google Maps) Details for Piedmont Columbus Regional Northside
Quick answers about Jack Hughston Memorial Hospital
How long is the ER wait at Jack Hughston Memorial Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 9 min in the Jack Hughston Memorial Hospital emergency room (the average across Alabama hospitals is 2 hr 34 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (334) 732-3000. In an emergency, call 911.
What is the phone number for Jack Hughston Memorial Hospital?
The main phone number for Jack Hughston Memorial Hospital is (334) 732-3000, from Medicare's hospital records.
Call (334) 732-3000What is the address of Jack Hughston Memorial Hospital?
Jack Hughston Memorial Hospital is at 4401 River Chase Dr, Phenix City, AL 36867.
Directions (opens Google Maps)Does Jack Hughston Memorial Hospital have an emergency room?
Yes. Jack Hughston Memorial Hospital has an emergency department, according to Medicare data.
What is Jack Hughston Memorial Hospital's Medicare star rating?
Jack Hughston Memorial Hospital has an overall rating of 4 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Jack Hughston Memorial Hospital spend a median of 2 hours 9 minutes there. That is 25 minutes shorter than the average across Alabama hospitals (2 hours 34 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Jack Hughston Memorial Hospital. For a medical emergency, call 911.
Compare ER waits across Alabama · How Alabama hospitals rank on star ratings · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 594 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Jack Hughston Memorial Hospital a 4-star patient experience rating out of 5. 86% would definitely recommend it (U.S. average 71%). 86% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Jack Hughston Memorial Hospital was no different from the national benchmark on the one hospital-acquired infection CMS could compare. Its rate of serious complications was same as national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Hospital-wide, all conditions | 3.7% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
None of the other safety indicators CMS compares was statistically better or worse than national.
All 11 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 5.3 | 4.1 | Not compared |
| Pressure ulcers (bed sores)per 1,000 patients | 0.54 | 0.63 | Same as national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.3 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.27 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 2.65 | 2.34 | Same as national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.6 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 5.76 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 4.18 | 3.52 | Same as national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 5.96 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.76 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.04 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
What insurance does Jack Hughston Memorial Hospital accept?
Original Medicare: Medicare-certified, so it can bill Original Medicare (Medicare number 010168). Medicare Advantage plans have their own networks, which this section does not cover.
2027 Marketplace plans in Alabama that list this hospital
| Insurer | Plans in network | Network | Network tier |
|---|---|---|---|
| Ambetter | 19 of 19 plans | – | Preferred |
| Blue Cross and Blue Shield of Alabama | 18 of 23 plans | TIER-ONE | Tier-One |
| UnitedHealthcare | 16 of 16 plans | – | Non-Preferred |
2027 plan year, individual Marketplace (ACA) plans only.Health insurance in Alabama
What insurance does Jack Hughston Memorial Hospital accept?
In the 2027 HealthCare.gov Marketplace plan data (insurer network files loaded November 4, 2026), Jack Hughston Memorial Hospital is in network for 3 Marketplace insurers in Alabama: Ambetter (19 of 19 plans), Blue Cross and Blue Shield of Alabama (18 of 23 plans) and UnitedHealthcare (16 of 16 plans). This covers Marketplace (ACA) plans only, not Medicare Advantage, Medicaid or employer plans. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Jack Hughston Memorial Hospital take Medicare?
Jack Hughston Memorial Hospital is a Medicare-certified hospital (CMS Certification Number 010168), according to CMS hospital data. Medicare Advantage plans have their own networks, which this page does not cover; check with your plan before you get care.
Does Jack Hughston Memorial Hospital accept Ambetter?
Jack Hughston Memorial Hospital is in network for 19 of 19 plans that Ambetter sells on the Alabama Marketplace in 2027, according to Ambetter's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Jack Hughston Memorial Hospital accept Blue Cross and Blue Shield of Alabama?
Jack Hughston Memorial Hospital is in network for 18 of 23 plans that Blue Cross and Blue Shield of Alabama sells on the Alabama Marketplace in 2027, according to Blue Cross and Blue Shield of Alabama's network file loaded November 4, 2026. Not every Blue Cross and Blue Shield of Alabama plan includes it. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Does Jack Hughston Memorial Hospital accept UnitedHealthcare?
Jack Hughston Memorial Hospital is in network for 16 of 16 plans that UnitedHealthcare sells on the Alabama Marketplace in 2027, according to UnitedHealthcare's network file loaded November 4, 2026. Networks differ from plan to plan and can change, so confirm with the insurer before you get care.
Source: the insurers' 2027 machine-readable provider files listed in the CMS Marketplace public use files, loaded November 4, 2026, matched to hospitals by NPI from CMS Hospital Enrollments. How we match networks to hospitals Networks change; confirm with your insurer before you go.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 2 readmission and return-visit measures CMS could compare, Jack Hughston Memorial Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Hip or knee replacement | 5.8% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 1 of 1 condition is above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Hip or knee replacement | 1.019 | – | More than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Jack Hughston Memorial Hospital's emergency department is classed by CMS as low volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 20 patients. | 70% | 65% |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 409 patients. | 129 min | 162 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 17 patients. | 339 min | 287 min |
| Patients who left the ER before being seenLower is better. 17,625 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 540 patients. | 41% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 568 patients. | 19% | 15% |
| Blood clot prevention givenHigher is better. 930 patients. | 66% | 90%* |
| Blood clot prevention given in intensive careHigher is better. 131 patients. | 87% | 97%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | – |
| Patient experiencePatient survey results | 92 |
| SafetyHospital-acquired infections | 50 |
| Efficiency and costMedicare spending per patient | 20 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Jack Hughston Memorial Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 1.8mi Parkwood Health Care Facility Phenix City, AL · 74 beds Medicare overall 5 of 5 stars
- 1.8mi Bridgeway Health and Rehabilitation Center Phenix City, AL · 86 beds Medicare overall 3 of 5 stars · Short-stay quality 4 of 5
- 2.7mi Magnolia Manor of Columbus Nursing Center - West Columbus, GA · 166 beds Medicare overall 2 of 5 stars
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 1.1mi DaVita Phenix City Dialysis CenterPhenix City, AL
- 1.1mi DCI Phenix CityPhenix City, AL
- 1.1mi Fresenius Kidney Care Phenix CityPhenix City, AL
Home health agencies nearby See more
- 1.1mi Centerwell Home HealthPhenix City, AL · 84% would recommend
- 3.2mi Centerwell Home HealthColumbus, GA · 77% would recommend
- 3.2mi Prohealth Home Health-GeorgiaColumbus, GA · 79% would recommend
Hospice care providers nearby See more
- 1.1mi Columbus Hospice of AlabamaPhenix City, AL · 94% would recommend
- 3.2mi GentivaColumbus, GA · 84% would recommend
- 3.2mi Empyrean Hospice of Georgia, LLC-(Columbus)Columbus, GA · 81% would recommend Not rated
Source: CMS Care Compare. Distances are approximate.
Doctors at Jack Hughston Memorial Hospital
55 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 10 specialties.
Find doctors in Phenix City
Medicare-enrolled specialists with a practice in Phenix City, with addresses, phone numbers and the hospitals they work with.
Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Jack Hughston Memorial Hospital lists them here:
From the hospital's price transparency file (ga.hughston.com/cms-hpt.txt), checked Oct 31, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.
What Medicare paid at Jack Hughston Memorial Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for Alabama.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Major hip and knee joint replacement or reattachment of lower extremity without major complicationsDRG 470 | 75 | $41,901 | $15,162 | +4% |
| Combined anterior and posterior spinal fusion without complicationsDRG 455 | 56 | $78,328 | $31,440 | same |
| Spinal fusion except cervical without major complicationsDRG 460 | 24 | $66,872 | $24,073 | −10% |
| Cervical spinal fusion with complicationsDRG 472 | 24 | $41,773 | $20,283 | −17% |
| Revision of hip or knee replacement without complicationsDRG 468 | 23 | $96,041 | $19,817 | −7% |
| Combined anterior and posterior spinal fusion with complicationsDRG 454 | 22 | $104,516 | $42,166 | −3% |
| Major joint or limb reattachment procedures of upper extremitiesDRG 483 | 20 | $67,399 | $16,340 | −7% |
| Hip and femur procedures except major joint with complicationsDRG 481 | 19 | $37,177 | $14,818 | −5% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Level 5 Musculoskeletal ProceduresAPC 5115 | 531 | $33,094 | $10,756 |
| Level 4 Musculoskeletal ProceduresAPC 5114 | 139 | $15,671 | $5,673 |
| Level 6 Musculoskeletal ProceduresAPC 5116 | 128 | $47,977 | $15,345 |
| Level 3 Musculoskeletal ProceduresAPC 5113 | 49 | $8,956 | $2,627 |
| Level 2 Musculoskeletal ProceduresAPC 5112 | 46 | $5,522 | $1,322 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Alabama hospital finances.
Who owns Jack Hughston Memorial Hospital
Medicare enrollment and ownership records (PECOS)
Medicare lists the hospital's legal name as Russell County Community Hospital, LLC , incorporated 2003.
95 doctors and other clinicians list Jack Hughston Memorial Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
The area around Jack Hughston Memorial Hospital
HRSA shortage designations and BLS pay data
Primary care: Russell is a federally designated health professional shortage area. Highest shortage score 19.
Mental health: Parts of Russell are federally designated health professional shortage areas (1 designation). Highest shortage score 16.
Dental: Parts of Russell are federally designated health professional shortage areas (1 designation). Highest shortage score 19.
Nurse pay: registered nurses in Alabama earn a median $77,080 a year. Healthcare salaries in Alabama.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Alabama shortage areas
Closest other hospitals
Healthcare pay in Alabama
Registered nurses across Alabama (all employers) earned a median of $77,080 a year (BLS, May 2025).Registered Nurse (RN) salary in AlabamaNurse Practitioner salary in AlabamaRespiratory Therapist salary in AlabamaHealthcare salaries in Alabama
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Cite this data
Writing about Jack Hughston Memorial Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.