Source: CMS Care Compare, July 2026 releaseER figures are medians, not live waitsAbout the data
Visiting Rochester General Hospital
Rochester, NY 14621
County: Monroe Directions Apple Maps Call (585) 922-4000
- Photo ID and your insurance, Medicare or Medicaid card
- A list of your medicines, doses and allergies
- Your doctor's name and phone number
- A phone charger
Official links: Website for Rochester General Hospital (opens the hospital's site)
Nearby hospitals
- 3.9mi Unity Specialty Hospital Rochester, NY Call Unity Specialty Hospital Directions to Unity Specialty Hospital (Google Maps) Details for Unity Specialty Hospital
- 4.0mi Highland Hospital Rochester, NY · Emergency room · median ER visit 5 hr 4 min Call Highland Hospital Directions to Highland Hospital (Google Maps) Details for Highland Hospital
- 4.9mi Rochester Psychiatric Center Rochester, NY · Emergency room Call Rochester Psychiatric Center Directions to Rochester Psychiatric Center (Google Maps) Details for Rochester Psychiatric Center
Quick answers about Rochester General Hospital
How long is the ER wait at Rochester General Hospital?
CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 3 hr 53 min in the Rochester General Hospital emergency room (the average across New York hospitals is 3 hr 20 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (585) 922-4000. In an emergency, call 911.
What is the phone number for Rochester General Hospital?
The main phone number for Rochester General Hospital is (585) 922-4000, from Medicare's hospital records.
Call (585) 922-4000What is the address of Rochester General Hospital?
Rochester General Hospital is at 1425 Portland Ave, Rochester, NY 14621.
Directions (opens Google Maps)Does Rochester General Hospital have an emergency room?
Yes. Rochester General Hospital has an emergency department, according to Medicare data.
What is Rochester General Hospital's Medicare star rating?
Rochester General Hospital has an overall rating of 2 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.
Quality and performance
Centers for Medicare & Medicaid Services · data as of July 2026
Patients treated and sent home from the emergency department at Rochester General Hospital spend a median of 3 hours 53 minutes there. That is 33 minutes longer than the average across New York hospitals (3 hours 20 minutes).
Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Rochester General Hospital. For a medical emergency, call 911.
Compare ER waits across New York · How New York hospitals rank on star ratings · Other birthing-friendly hospitals in New York · How we source this data · Something wrong on this page? Tell us
What patients say
CMS patient survey (HCAHPS) · 3,464 completed surveys · patients discharged Oct 2024 – Sep 2025
Patients gave Rochester General Hospital a 2-star patient experience rating out of 5. 60% would definitely recommend it (U.S. average 71%). 59% rated it 9 or 10 out of 10.
The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.
Compare Rochester General Hospital
Infections, complications and deaths
Centers for Medicare & Medicaid Services · compared with hospitals nationwide
Of the 6 hospital-acquired infections CMS could compare, Rochester General Hospital was better than the national benchmark on 3 and worse on 0. Its rate of serious complications was worse than national.
Hospital-acquired infections
Serious complications
Death rates within 30 days
| Patients treated for | This hospital | U.S. |
|---|---|---|
| Heart attack patients | 10.6% | 11.9% |
| Heart failure patients | 10.7% | 11.1% |
| Pneumonia patients | 13.0% | 15.2% |
| Stroke patients | 9.8% | 11.9% |
| COPD patients | 7.9% | 8.6% |
| Coronary bypass (CABG) surgery patients | 1.6% | 2.4% |
| Hospital-wide, all conditions | 2.8% | 3.9% |
Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.
Other complications
All 12 complication measures
| Measure | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Complications after hip or knee replacement% of patients | 3.3 | 4.1 | Not compared |
| Deaths among surgical patients with serious treatable complicationsper 1,000 patients | 173.53 | 173.3 | Same as national |
| Pressure ulcers (bed sores)per 1,000 patients | 2.27 | 0.63 | Worse than national |
| Falls in the hospital that caused a broken boneper 1,000 patients | 0.39 | 0.27 | Same as national |
| Collapsed lung caused by a medical procedureper 1,000 patients | 0.35 | 0.21 | Same as national |
| Bleeding or blood clot under the skin after surgeryper 1,000 patients | 4.42 | 2.34 | Worse than national |
| Kidney injury needing dialysis after surgeryper 1,000 patients | 1.46 | 1.67 | Same as national |
| Respiratory failure after surgeryper 1,000 patients | 11.02 | 9.42 | Same as national |
| Blood clots in the lungs or legs after surgeryper 1,000 patients | 5.59 | 3.52 | Worse than national |
| Bloodstream infection (sepsis) after surgeryper 1,000 patients | 7.01 | 5.27 | Same as national |
| Surgical wound splitting openper 1,000 patients | 1.82 | 1.77 | Same as national |
| Accidental cuts or tears during abdominal surgeryper 1,000 patients | 1.54 | 1.06 | Same as national |
"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.
Readmissions and return visits
Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025
On the 4 readmission and return-visit measures CMS could compare, Rochester General Hospital was no different from the national rate or its expected level.
Back in the hospital within 30 days
| After a stay for | This hospital | U.S. | CMS comparison |
|---|---|---|---|
| Heart attack | 15.7% | 14.4% | Not compared |
| Heart failure | 22.8% | 21.3% | Not compared |
| Pneumonia | 17% | 17.3% | Not compared |
| COPD (chronic lung disease) | 21.4% | 20% | Not compared |
| Heart bypass surgery (CABG) | 9.9% | 11% | Not compared |
| Hip or knee replacement | 7.7% | 5.8% | Not compared |
Return trips after a stay or procedure
Medicare's readmission program
Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 5 of 6 conditions are above 1.00.
| Condition | Ratio | Patients | Readmissions |
|---|---|---|---|
| Pneumonia | 1.121 | 193 | More than expected |
| COPD | 1.090 | 90 | More than expected |
| Heart failure | 1.073 | 423 | More than expected |
| Hip or knee replacement | 1.054 | – | More than expected |
| Heart attack | 1.034 | 196 | More than expected |
| Heart bypass surgery | 0.999 | 91 | Fewer than expected |
Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.
Timely and effective care
Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025
Rochester General Hospital's emergency department is classed by CMS as very high volume.
| Measure | This hospital | U.S.* |
|---|---|---|
| Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 105 patients. | 45% | 65% |
| Septic shock: full treatment within 3 hoursHigher is better. 19 patients. | 42% | 73% |
| Heart attack (STEMI): timely clot-busting or artery-opening careHigher is better. 46 patients. | 46% | 53%* |
| Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 69,556 patients. | 233 min | 162 min |
| Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 4,418 patients. | 355 min | 257 min |
| Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 255 patients. | 414 min | 287 min |
| Patients who left the ER before being seenLower is better. 97,971 patients. | 1% | 2% |
| Health care workers vaccinated against fluHigher is better. 11,313 patients. | 70% | 78% |
| Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 6,203 patients. | 12% | 15% |
| Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 49 patients. | 100% | 93% |
| Stroke: discharged on clot-prevention medicineHigher is better. 492 patients. | 99% | 98%* |
| Stroke with atrial fibrillation: discharged on a blood thinnerHigher is better. 109 patients. | 81% | 75%* |
| Stroke: clot prevention started by day 2Higher is better. 481 patients. | 97% | 94%* |
CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.
Maternity care
Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024
Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.
Medicare spending and payment programs
Centers for Medicare & Medicaid Services
Value-based purchasing scores by area
| Area | Score (out of 100) |
|---|---|
| Clinical outcomesDeath rates and complications | 45 |
| Patient experiencePatient survey results | 17 |
| SafetyHospital-acquired infections | 15 |
| Efficiency and costMedicare spending per patient | 40 |
The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.
Care after a stay at Rochester General Hospital
Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.
Skilled nursing facilities nearby
- 0.2mi St. Ann's Community Rochester, NY · 470 beds Medicare overall 4 of 5 stars · Short-stay quality 5 of 5
- 0.2mi The Pearl Nursing Center of Rochester Rochester, NY · 120 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5
- 1.5mi The Brook at High Falls Nursing Home and Rehabilitation Rochester, NY · 28 beds Medicare overall 2 of 5 stars · Short-stay quality 3 of 5
Skilled nursing ratings and inspections at Nursing Homes In Each State
Dialysis centers nearby See more
- 0.8mi Rochester General Hospital Dialysis CenterRochester, NY
- 0.8mi DaVita Seaway DialysisRochester, NY
- 4.3mi Unity Hospital of Rochester - St. Mary'sRochester, NY
Home health agencies nearby See more
- 2.9mi Rochester Regional Health Home CareRochester, NY · 83% would recommend
- 7.4mi Ur Medicine Home Care, Certified Services, INCWebster, NY · 84% would recommend
- 7.8mi Hcr / Hcr Home Care Chha (Rochester)Rochester, NY · 75% would recommend
Hospice care providers nearby See more
- 2.9mi Rochester Regional Health Hospice CareRochester, NY · 83% would recommend
- 7.4mi Ur Medicine HospiceWebster, NY · 88% would recommend
Source: CMS Care Compare. Distances are approximate.
Inpatient psychiatric unit
CMS Inpatient psychiatric care Quality Reporting Program, data through March 2025 · unit CCN 330125
Rochester General Hospital runs an inpatient psychiatric unit that reports its own results to Medicare. Follow-up within 7 days: 51% here, against 37% nationally. Where CMS compares facilities statistically, this one is no different from the national rate.
After discharge
During the stay
Source: CMS Inpatient psychiatric care Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context. If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or call 911.
Doctors at Rochester General Hospital
823 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 37 specialties.
Find doctors in Rochester
Medicare-enrolled specialists with a practice in Rochester, with addresses, phone numbers and the hospitals they work with.
What Medicare paid at Rochester General Hospital
Centers for Medicare & Medicaid Services · original Medicare patients · 2024
Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for New York.
Hospital stays
| Stay | Stays | Avg billed | Avg payment (Medicare + patient) | vs state |
|---|---|---|---|---|
| Septicemia or severe sepsis without ventilator >96 hours with major complicationsDRG 871 | 205 | $56,755 | $22,197 | −9% |
| Heart failure and shock with major complicationsDRG 291 | 140 | $30,391 | $13,619 | −15% |
| Respiratory infections and inflammations with major complicationsDRG 177 | 77 | $48,567 | $19,076 | −2% |
| Esophagitis, gastroenteritis and miscellaneous digestive disorders without major complicationsDRG 392 | 72 | $19,468 | $8,478 | −14% |
| Circulatory disorders except AMI, with cardiac catheterization with major complicationsDRG 286 | 62 | $69,121 | $25,503 | −11% |
| Endovascular cardiac valve replacement and supplement procedures without major complicationsDRG 267 | 59 | $150,953 | $49,439 | −8% |
| Other cerebrovascular disorders with complicationsDRG 071 | 57 | $27,459 | $11,678 | −4% |
| Pulmonary edema and respiratory failureDRG 189 | 51 | $45,681 | $15,733 | +5% |
Outpatient services
| Service | Services | Avg billed | Avg allowed |
|---|---|---|---|
| Comprehensive Observation ServicesAPC 8011 | 340 | $10,420 | $2,834 |
| Level 1 Endovascular ProceduresAPC 5191 | 221 | $13,038 | $3,415 |
| Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 | 127 | $8,568 | $1,602 |
| Level 3 Electrophysiologic ProceduresAPC 5213 | 115 | $100,001 | $24,907 |
| Level 3 Vascular ProceduresAPC 5183 | 107 | $12,233 | $3,354 |
Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.
Size and finances
Medicare cost report · fiscal year ending Dec 2024
As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare New York hospital finances.
Who owns Rochester General Hospital
Medicare enrollment and ownership records (PECOS)
1,883 doctors and other clinicians list Rochester General Hospital as a hospital affiliation in Medicare's clinician directory.
Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.
Non-profit finances
IRS Form 990 · tax year ending Dec 2023 · Rochester General Hospital (EIN 16-0743134)
As filed with the IRS by Rochester General Hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.
The area around Rochester General Hospital
HRSA shortage designations and BLS pay data
Primary care: Parts of Monroe are federally designated health professional shortage areas (2 designations). Highest shortage score 17.
Mental health: Parts of Monroe are federally designated health professional shortage areas (1 designation). Highest shortage score 19.
Dental: Parts of Monroe are federally designated health professional shortage areas (1 designation). Highest shortage score 19.
Nurse pay: registered nurses in New York earn a median $109,440 a year. Healthcare salaries in New York.
Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. New York shortage areas
Closest other hospitals
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Cite this data
Writing about Rochester General Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.