facebook tracking Santa Rosa Memorial Hospital, Santa Rosa, CA: ER Visit 2h 43m

Santa Rosa Memorial Hospital, Santa Rosa, CA

1165 Montgomery Dr, Santa Rosa, CA 95405Sonoma County

Acute care hospital 233 beds (Medicare cost report FY2025) Emergency room

Independent directory · data from CMS, not from this hospital

Santa Rosa Memorial Hospital is a non-profit acute care hospital in Santa Rosa, California, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 2 hr 43 min in its emergency department, 20 min shorter than the average across California hospitals (3 hr 3 min). Medicare rates it 3 out of 5 stars overall, and patients give it 3 out of 5 in the Medicare patient survey.

Visiting Santa Rosa Memorial Hospital

Address 1165 Montgomery Dr
Santa Rosa, CA 95405
County: Sonoma
Directions Apple Maps Call (707) 525-5300
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 2 hr 43 min (average across CA hospitals: 3 hr 3 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across CA
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Santa Rosa Memorial Hospital (opens the hospital's site)

Quick answers about Santa Rosa Memorial Hospital

How long is the ER wait at Santa Rosa Memorial Hospital?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 2 hr 43 min in the Santa Rosa Memorial Hospital emergency room (the average across California hospitals is 3 hr 3 min). 2% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (707) 525-5300. In an emergency, call 911.

What is the phone number for Santa Rosa Memorial Hospital?

The main phone number for Santa Rosa Memorial Hospital is (707) 525-5300, from Medicare's hospital records.

Call (707) 525-5300
What is the address of Santa Rosa Memorial Hospital?

Santa Rosa Memorial Hospital is at 1165 Montgomery Dr, Santa Rosa, CA 95405.

Directions (opens Google Maps)
Does Santa Rosa Memorial Hospital have an emergency room?

Yes. Santa Rosa Memorial Hospital has an emergency department, according to Medicare data.

What is Santa Rosa Memorial Hospital's Medicare star rating?

Santa Rosa Memorial Hospital has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Santa Rosa Memorial Hospital spend a median of 2 hours 43 minutes there. That is 20 minutes shorter than the average across California hospitals (3 hours 3 minutes).

CMS rating ★★★★★ 3/5
Left before seen 2%
ER volume high
Type Acute Care
Ownership Non-profit
Maternity Birthing-friendly

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Santa Rosa Memorial Hospital. For a medical emergency, call 911.

Compare ER waits across California · How California hospitals rank on star ratings · Other birthing-friendly hospitals in California · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 473 completed surveys · patients discharged Oct 2024 – Sep 2025

Patients gave Santa Rosa Memorial Hospital a 3-star patient experience rating out of 5. 69% would definitely recommend it (U.S. average 71%). 66% rated it 9 or 10 out of 10.

Patient star rating ★★★★★ 3 out of 5
Would definitely recommend 69% U.S. 71% · CA 69%
Rated 9 or 10 of 10 66% U.S. 72% · CA 68%
Survey response rate 23% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
76% always · 5% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
★★★★★
74% always · 7% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
★★★★★
56% always · 25% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
★★★★★
87% yes · 13% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
★★★★★
71% always · 7% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
★★★★★
37% always · 24% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
★★★★★
66% 9 or 10 · 10% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
★★★★★
69% definitely yes · 6% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Of the 5 hospital-acquired infections CMS could compare, Santa Rosa Memorial Hospital was better than the national benchmark on 1 and worse on 0. Its rate of serious complications was same as national.

Hospital-acquired infections

Central line-associated bloodstream infections (CLABSI)Bloodstream infections in patients with a central IV line, in ICUs and select wards.
Same as national 3 infections vs 5.4 predicted · ratio 0.55
Catheter-associated urinary tract infections (CAUTI)Urinary tract infections in patients with a urinary catheter, in ICUs and select wards.
Same as national 4 infections vs 4.4 predicted · ratio 0.92
Surgical site infections after colon surgeryInfections at the surgery site after colon surgery.
Same as national 5 infections vs 3.7 predicted · ratio 1.35
MRSA bloodstream infectionsBloodstream infections caused by methicillin-resistant Staphylococcus aureus, a drug-resistant bacteria.
Same as national 1 infections vs 3.4 predicted · ratio 0.30
C. diff intestinal infectionsClostridioides difficile infections, a bacteria that causes severe diarrhea, often after antibiotics.
Better than national 11 infections vs 29.4 predicted · ratio 0.38

Serious complications

Serious complications (CMS PSI 90)Combines patient safety problems such as falls with fractures, bed sores, collapsed lungs, blood clots and infections after surgery. 1.00 is the national value; lower is better.
Same as national Ratio 0.76

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart attack patients 12.3% 11.9%
Heart failure patients 11.2% 11.1%
Pneumonia patients 13.2% 15.2%
Stroke patients 8.3% 11.9%
COPD patients 8.8% 8.6%
Coronary bypass (CABG) surgery patients 2.1% 2.4%
Hospital-wide, all conditions 3.2% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

Other complications

None of the other safety indicators CMS compares was statistically better or worse than national.

All 12 complication measures
MeasureThis hospitalU.S.CMS comparison
Complications after hip or knee replacement% of patients 3.3 4.1 Not compared
Deaths among surgical patients with serious treatable complicationsper 1,000 patients 181.27 173.3 Same as national
Pressure ulcers (bed sores)per 1,000 patients 0.46 0.63 Same as national
Falls in the hospital that caused a broken boneper 1,000 patients 0.23 0.27 Same as national
Collapsed lung caused by a medical procedureper 1,000 patients 0.22 0.21 Same as national
Bleeding or blood clot under the skin after surgeryper 1,000 patients 2.27 2.34 Same as national
Kidney injury needing dialysis after surgeryper 1,000 patients 1.59 1.67 Same as national
Respiratory failure after surgeryper 1,000 patients 5.74 9.42 Same as national
Blood clots in the lungs or legs after surgeryper 1,000 patients 2.37 3.52 Same as national
Bloodstream infection (sepsis) after surgeryper 1,000 patients 4.04 5.27 Same as national
Surgical wound splitting openper 1,000 patients 1.8 1.77 Same as national
Accidental cuts or tears during abdominal surgeryper 1,000 patients 1.19 1.06 Same as national

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted), for Oct 2024 – Sep 2025. Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 4 readmission and return-visit measures CMS could compare, Santa Rosa Memorial Hospital was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart attack 13.1% 14.4% Not compared
Heart failure 20.5% 21.3% Not compared
Pneumonia 17.2% 17.3% Not compared
COPD (chronic lung disease) 20.2% 20% Not compared
Heart bypass surgery (CABG) 9.4% 11% Not compared
Hip or knee replacement 6.1% 5.8% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart attackDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +0.4 days per 100 discharges vs expected · U.S. +4.2
Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared -0.4 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +7.5 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 13.5 per 1,000 procedures · U.S. 13
Chemotherapy patients admitted to hospitalInpatient admissions within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 10.3 per 100 patients · U.S. 10.7
Chemotherapy patients visiting the ERER visits within 30 days of outpatient chemotherapy, per 100 patients.
Same as national 6.4 per 100 patients · U.S. 5.4
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 1.20 1.00 = expected · U.S. 1.00

Medicare's readmission program

Excess readmission ratio: this hospital's predicted readmissions divided by the number expected for a typical hospital with the same patients. Above 1.00 means more readmissions than expected. 2 of 6 conditions are above 1.00.

ConditionRatioPatientsReadmissions
Pneumonia 1.035 378 More than expected
Hip or knee replacement 1.033 – More than expected
Heart bypass surgery 0.987 – Fewer than expected
COPD 0.984 120 Fewer than expected
Heart attack 0.984 258 Fewer than expected
Heart failure 0.939 602 Fewer than expected

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Santa Rosa Memorial Hospital's emergency department is classed by CMS as high volume.

MeasureThis hospitalU.S.*
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 198 patients. 69% 65%
Septic shock: full treatment within 3 hoursHigher is better. 66 patients. 77% 73%
Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 24 patients. 71% 69%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 349 patients. 163 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 27 patients. 227 min 257 min
Patients who left the ER before being seenLower is better. 52,273 patients. 2% 2%
Health care workers vaccinated against fluHigher is better. 2,501 patients. 75% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 2,886 patients. 15% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 88 patients. 99% 93%
Blood clot prevention given in intensive careHigher is better. 1,055 patients. 100% 97%*
Stroke: discharged on clot-prevention medicineHigher is better. 168 patients. 96% 98%*
Stroke: clot prevention started by day 2Higher is better. 156 patients. 88% 94%*

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. *Median of all hospitals CMS reports, where CMS publishes no national figure. About the data.

Maternity care

Centers for Medicare & Medicaid Services · reported by the hospital · Jan 2024 – Dec 2024

Maternity safety practices (CMS SM-7)Whether the hospital reports taking part in a state or national perinatal quality program and following its patient-safety practices.
Yes

Maternity measures are reported by hospitals that deliver babies. The U.S. figure is the median of the hospitals CMS reports, not a CMS verdict. About the data.

Medicare spending and payment programs

Centers for Medicare & Medicaid Services

Hospital-acquired conditions · FY 2026
No penalty
Not in the worst-performing quarter on infections and patient-safety problems. 719 of 3,012 hospitals were penalized.
Value-based purchasing · FY 2026
14.6 / 100
Total performance score; the median hospital scored 29.5. Medicare raises or lowers each hospital's payments based on this score.
Medicare spending per patient
1.04
4% more than the national median per hospital stay (about $28,513 vs $27,417), counting Medicare spending from 3 days before admission to 30 days after discharge.

Value-based purchasing scores by area

AreaScore (out of 100)
Clinical outcomesDeath rates and complications26.7
Patient experiencePatient survey results20
SafetyHospital-acquired infections11.7
Efficiency and costMedicare spending per patient0

The Hospital-Acquired Condition Reduction Program cuts Medicare payments by 1% for the quarter of hospitals with the worst scores. The Hospital Value-Based Purchasing Program withholds a small share of every hospital's Medicare payments and pays it back according to the total performance score. A spending ratio of 1.00 equals the national median; spending reflects prices, the services patients received and care after discharge, not quality. Some hospitals, such as critical access, children's and cancer hospitals, are not part of these programs. About the data.

Care after a stay at Santa Rosa Memorial Hospital

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

  • 0.6mi Blue Oak Post-Acute Santa Rosa, CA · 181 beds Medicare overall 1 of 5 stars · Short-stay quality 2 of 5 Abuse citation (CMS)
  • 1.7mi Santa Rosa Post Acute Santa Rosa, CA · 99 beds Medicare overall 3 of 5 stars · Short-stay quality 4 of 5
  • 1.8mi Park View Post Acute Santa Rosa, CA · 116 beds Medicare overall 3 of 5 stars · Short-stay quality 4 of 5 Abuse citation (CMS)

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Inpatient rehabilitation unit

CMS Inpatient rehabilitation Quality Reporting Program, data through December 2025 · unit CCN 05T174

Santa Rosa Memorial Hospital runs an inpatient rehabilitation unit that reports its own results to Medicare. Returned home or to the community: 74% here, against 67% nationally. CMS rates it better than national on returned home or to the community.

Results

Returned home or to the community Medicare patients who went home (or to another community setting) after rehab and stayed out of hospitals and nursing homes for at least 31 days. Risk-standardized; CMS compares it with the national rate. Based on 232 patients. Oct 2023 – Sep 2025.
74% U.S. 67% Better than national
Preventable readmissions after discharge Medicare patients readmitted to a hospital within 30 days of leaving, for problems that good care could have prevented (risk-standardized). Based on 218 patients. Oct 2023 – Sep 2025.
8.9% U.S. 9.4% Same as national
Preventable readmissions during the stay Medicare patients sent back to a hospital during their rehab stay for problems that good care could have prevented (risk-standardized). Based on 242 patients. Oct 2023 – Sep 2025.
4.7% U.S. 4.7% Same as national
Met their expected function at discharge Patients who were at or above the expected ability to care for themselves and move around when they left. Based on 176 patients. Jan 2025 – Dec 2025.
43% U.S. 69%
Met expected self-care at discharge Patients at or above the expected ability to care for themselves (eating, bathing, dressing) when they left. Based on 176 patients. Jan 2025 – Dec 2025.
46% U.S. 65%
Met expected mobility at discharge Patients at or above the expected ability to move around when they left. Based on 176 patients. Jan 2025 – Dec 2025.
32% U.S. 62%

Safety

Falls with major injury Patients who had one or more falls with a major injury during their stay. Based on 196 patients. Jan 2025 – Dec 2025.
0% U.S. 0.2%
New or worsened pressure ulcers Patients with pressure ulcers or injuries that were new or got worse during the stay (risk-adjusted). Based on 196 patients. Jan 2025 – Dec 2025.
0% U.S. 0.9%
C. diff infections Standardized infection ratio for Clostridioides difficile infections. Below 1 means fewer than predicted. Oct 2024 – Sep 2025.
0.00 U.S. 0.34
Medications reviewed Patients whose medicines were reviewed, with follow-up when a problem was found. Based on 196 patients. Jan 2025 – Dec 2025.
98% U.S. 98%
Medication list sent to next provider Patients whose current medication list went to their next care provider. Based on 140 patients. Jan 2025 – Dec 2025.
100% U.S. 97%
Medication list given to patient Patients (or their family or caregiver) given a current medication list at discharge. Based on 56 patients. Jan 2025 – Dec 2025.
98% U.S. 99%
Staff flu vaccination Health care staff who got a flu shot for the season. Based on 34 patients. Oct 2024 – Mar 2025.
76% U.S. 77%

Cost

Medicare spending per patient Medicare spending for a rehab stay and the 30 days after, compared with the national median facility (1.00). Below 1 means less spending. Based on 218 patients. Oct 2022 – Sep 2024.
1.03 U.S. 1.00

Source: CMS Inpatient rehabilitation Quality Reporting Program (Provider Data Catalog). Better/worse labels appear only where CMS itself compared the facility with the national rate; other figures are shown next to the national figure for context.

Doctors at Santa Rosa Memorial Hospital

441 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 33 specialties.

See all 441 clinicians

Find doctors in Santa Rosa

Medicare-enrolled specialists with a practice in Santa Rosa, with addresses, phone numbers and the hospitals they work with.

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Prices at Santa Rosa Memorial Hospital

Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Santa Rosa Memorial Hospital lists them here:

From the hospital's price transparency file (www.providence.org/cms-hpt.txt), checked Oct 31, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.

What Medicare paid at Santa Rosa Memorial Hospital

Centers for Medicare & Medicaid Services · original Medicare patients · 2024

Average hospital charges and actual payments for the procedures Medicare patients most often had here, compared with the average for California.

Hospital stays

Outpatient services

ServiceServicesAvg billedAvg allowed
Comprehensive Observation ServicesAPC 8011 661 $49,475 $3,829
Level 2 Upper GI ProceduresAPC 5302 334 $26,841 $2,665
Level 1 Endovascular ProceduresAPC 5191 278 $41,288 $4,559
Level 2 Excision/Biopsy/Incision and DrainageAPC 5072 256 $17,055 $2,230
Level 3 Electrophysiologic ProceduresAPC 5213 174 $166,699 $33,160

Charges are the hospital's list prices; payments are what Medicare, the patient and any other insurer actually paid (for outpatient services, Medicare's allowed amount). Private insurance prices differ. "vs state" compares this hospital's average payment with the state average for the same stay. All procedure costs.

Size and finances

Medicare cost report · fiscal year ending Jun 2025

Beds
233
Reported to Medicare, FY2025
Employees
1,475
Full-time equivalent
Discharges
11,517
Inpatient stays a year
Patient revenue
$608.2 million
Net of discounts
Operating margin
-20.8%
On patient care
Charity care
$11.3 million
1.5% of expenses
Bad debt
$15.8 million
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare California hospital finances.

Who owns Santa Rosa Memorial Hospital

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as St Joseph Health Northern California LLC, a non-profit organization, incorporated 2016.

Providence Health & Services - Washington Operational or managerial control · since 2020 Non-profit
Providence St. Joseph Health Operational or managerial control · since 2018 Non-profit
St. Joseph Health System Operational or managerial control · since 2018 Non-profit
St Joseph Health Northern California LLC Owns 5% or more directly · 100% · since 2018 Non-profit

820 doctors and other clinicians list Santa Rosa Memorial Hospital as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Dec 2023 · St Joseph Health Northern California LLC (EIN 81-4791043)

Revenue
$1.5 billion
Expenses
$1.5 billion
Deficit
$28.2 million
-1.9% of revenue

As filed with the IRS by St Joseph Health Northern California LLC, which also files for 3 other hospitals listed here, so the figures cover more than this hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Santa Rosa Memorial Hospital

HRSA shortage designations and BLS pay data

Primary care: Parts of Sonoma are federally designated health professional shortage areas (1 designation). Highest shortage score 4.

Nurse pay: registered nurses in California earn a median $140,270 a year. Healthcare salaries in California.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. California shortage areas

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Cite this data

Writing about Santa Rosa Memorial Hospital? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/california/santa-rosa/santa-rosa-memorial-hospital/1165-montgomery-dr/

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