facebook tracking Baptist Health Medical Center Heber Spings: 1800 By Pass Rd - Heber Springs, AR

Baptist Health Medical Center Heber Spings, Heber Springs, AR

1800 By Pass Rd, Heber Springs, AR 72543Cleburne County

Critical access hospital 25 beds (Medicare cost report FY2024) Emergency room

Independent directory · data from CMS, not from this hospital

Baptist Health Medical Center Heber Spings is a non-profit critical access hospital in Heber Springs, Arkansas, with an emergency department. According to HospitalsInEachState.com's analysis of the July 2026 CMS release, patients treated and sent home spend a median of 1 hr 50 min in its emergency department, 29 min shorter than the average across Arkansas hospitals (2 hr 19 min). Medicare rates it 3 out of 5 stars overall.

Visiting Baptist Health Medical Center Heber Spings

Address 1800 By Pass Rd
Heber Springs, AR 72543
County: Cleburne
Directions Apple Maps Call (501) 887-3000
Emergency room Yes. For patients treated and sent home, the median ER visit here lasts 1 hr 50 min (average across AR hospitals: 2 hr 19 min). Medicare's median time in the ER for patients treated and sent home; not a live wait. ER times across AR
What to bring
  • Photo ID and your insurance, Medicare or Medicaid card
  • A list of your medicines, doses and allergies
  • Your doctor's name and phone number
  • A phone charger
Visiting hours and parking vary: call ahead.

Official links: Website for Baptist Health Medical Center Heber Spings (opens the hospital's site)

Quick answers about Baptist Health Medical Center Heber Spings

How long is the ER wait at Baptist Health Medical Center Heber Spings?

CMS doesn't publish live wait times. Over the 12 months CMS reported, patients treated and sent home spent a median of 1 hr 50 min in the Baptist Health Medical Center Heber Spings emergency room (the average across Arkansas hospitals is 2 hr 19 min). 1% of ER patients left before being seen. For tonight's wait, check the hospital's website (opens the hospital's own site) or call (501) 887-3000. In an emergency, call 911.

What is the phone number for Baptist Health Medical Center Heber Spings?

The main phone number for Baptist Health Medical Center Heber Spings is (501) 887-3000, from Medicare's hospital records.

Call (501) 887-3000
What is the address of Baptist Health Medical Center Heber Spings?

Baptist Health Medical Center Heber Spings is at 1800 By Pass Rd, Heber Springs, AR 72543.

Directions (opens Google Maps)
Does Baptist Health Medical Center Heber Spings have an emergency room?

Yes. Baptist Health Medical Center Heber Spings has an emergency department, according to Medicare data.

What is Baptist Health Medical Center Heber Spings' Medicare star rating?

Baptist Health Medical Center Heber Spings has an overall rating of 3 out of 5 stars from the Centers for Medicare & Medicaid Services (CMS). Star ratings come from CMS quality and safety measures, not patient reviews.

Quality and performance

Centers for Medicare & Medicaid Services · data as of July 2026

Patients treated and sent home from the emergency department at Baptist Health Medical Center Heber Spings spend a median of 1 hour 50 minutes there. That is 29 minutes shorter than the average across Arkansas hospitals (2 hours 19 minutes).

CMS rating ★★★★★ 3/5
Left before seen 1%
ER volume low
Type Critical access
Ownership Non-profit

Source: CMS Hospital General Information and Timely & Effective Care. Wait times are a median over a past 12-month reporting period, not live data. Not affiliated with CMS or with Baptist Health Medical Center Heber Spings. For a medical emergency, call 911.

Compare ER waits across Arkansas · How Arkansas hospitals rank on star ratings · Other Critical Access hospitals in Arkansas · How we source this data · Something wrong on this page? Tell us

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What patients say

CMS patient survey (HCAHPS) · 58 completed surveys · patients discharged Oct 2024 – Sep 2025

79% would definitely recommend it (U.S. average 71%). 78% rated it 9 or 10 out of 10.

Would definitely recommend 79% U.S. 71% · AR 71%
Rated 9 or 10 of 10 78% U.S. 72% · AR 73%
Survey response rate 21% of patients surveyed
Nurse communicationDid nurses treat you with courtesy and respect, listen carefully and explain things clearly?
88% always · 0% sometimes or never · U.S. 80% always
Doctor communicationDid doctors treat you with courtesy and respect, listen carefully and explain things clearly?
94% always · 2% sometimes or never · U.S. 80% always
Communication about medicinesBefore giving you a new medicine, did staff tell you what it was for and its possible side effects?
71% always · 18% sometimes or never · U.S. 62% always
Discharge informationDid staff talk with you about help you would need at home and symptoms to watch for?
83% yes · 17% no · U.S. 86% yes
CleanlinessHow often were your room and bathroom kept clean?
75% always · 10% sometimes or never · U.S. 74% always
Quiet at nightHow often was the area around your room quiet at night?
69% always · 3% sometimes or never · U.S. 60% always
Overall hospital ratingUsing any number from 0 to 10, what number would you use to rate this hospital?
78% 9 or 10 · 5% 6 or lower · U.S. 72% 9 or 10
Would recommendWould you recommend this hospital to your friends and family?
79% definitely yes · 1% no · U.S. 71% definitely yes

The patient survey (HCAHPS) asks a random sample of adult patients about their recent hospital stay. CMS adjusts the results for the mix of patients and how the survey was done, so hospitals can be compared fairly. CMS gives a star rating only to hospitals with at least 100 completed surveys, so this hospital has answer percentages but no stars. These results come from fewer than 100 completed surveys, so CMS advises using them with caution. About the data.

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Infections, complications and deaths

Centers for Medicare & Medicaid Services · compared with hospitals nationwide

Death rates within 30 days

Patients treated forThis hospitalU.S.
Heart failure patients 14.0% 11.1%
Pneumonia patients 14.8% 15.2%
Hospital-wide, all conditions 3.5% 3.9%

Risk-adjusted rates. CMS has not published a statistical better/worse comparison for these death rates in the current release, so small differences from the U.S. rate may be chance.

"Better" or "worse" means CMS found the difference from the national benchmark statistically significant; most hospitals are "no different". Infection results compare the infections a hospital reported with the number predicted for a hospital of its size and type (a ratio below 1 means fewer than predicted). Death and complication rates are risk-adjusted for how sick patients were. Each death rate counts deaths within 30 days of a hospital stay, pooled over one to three years of Medicare patients depending on the measure. About the data.

Readmissions and return visits

Centers for Medicare & Medicaid Services · Medicare patients · Jul 2023 – Jun 2025

On the 2 readmission and return-visit measures CMS could compare, Baptist Health Medical Center Heber Spings was no different from the national rate or its expected level.

Back in the hospital within 30 days

After a stay forThis hospitalU.S.CMS comparison
Heart failure 21.3% 21.3% Not compared
Pneumonia 16.6% 17.3% Not compared

Return trips after a stay or procedure

Extra days back in hospital after heart failureDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +0.9 days per 100 discharges vs expected · U.S. +1.3
Extra days back in hospital after pneumoniaDays spent back in the ER, under observation or readmitted within 30 days, per 100 discharges, compared with what was expected.
Not compared +32.2 days per 100 discharges vs expected · U.S. +3.9
Hospital visits within 7 days of an outpatient colonoscopyUnplanned hospital visits per 1,000 colonoscopies.
Same as national 13.4 per 1,000 procedures · U.S. 13
Hospital visits after outpatient surgeryUnplanned visits within 7 days of same-day surgery, as a ratio to the number expected (1.00 = expected).
As expected 0.90 1.00 = expected · U.S. 1.00

Readmission rates count Medicare patients who were admitted to any acute-care hospital within 30 days of leaving this one, adjusted for how sick they were. "Better" or "worse" means CMS found the difference from the national rate statistically significant; most hospitals are "no different". Return-day and outpatient-surgery measures compare the hospital with what CMS expected for its own patients. The Readmissions Reduction Program ratios are shown as CMS publishes them; whether a hospital's payments are reduced depends on how its ratios compare with similar hospitals, so a ratio above 1.00 alone doesn't mean a penalty. About the data.

Timely and effective care

Centers for Medicare & Medicaid Services · all patients unless noted · Oct 2024 – Sep 2025

Baptist Health Medical Center Heber Spings's emergency department is classed by CMS as low volume.

MeasureThis hospitalU.S.
Sepsis: got all recommended early treatmentPatients with severe sepsis or septic shock who received every step of the recommended early care bundle. Higher is better. 11 patients. 64% 65%
Stroke: brain scan read within 45 minutes of ER arrivalPatients arriving with stroke symptoms whose head CT or MRI was interpreted within 45 minutes. Higher is better. 19 patients. 74% 69%
Typical time in the ER before going homeMedian minutes from arrival to leaving, for ER patients sent home (not counting mental health patients or transfers). Lower is better. 310 patients. 110 min 162 min
Typical ER time for mental health patients sent homeMedian minutes from arrival to leaving. Lower is better. 14 patients. 232 min 257 min
Typical ER time for patients transferred to another facilityMedian minutes from arrival to leaving. Lower is better. 54 patients. 246 min 287 min
Patients who left the ER before being seenLower is better. 10,488 patients. 1% 2%
Health care workers vaccinated against fluHigher is better. 216 patients. 72% 78%
Discharged on two opioids, or an opioid and a benzodiazepinePatients sent home with prescriptions that raise the risk of overdose when combined. Lower is better. 117 patients. 19% 15%
Colonoscopy: right follow-up interval for average-risk patientsHigher is better. 41 patients. 95% 93%

CMS publishes these process-of-care measures without a better/worse verdict, so the U.S. figure is shown for context; small differences, or results based on few patients, may not mean much. About the data.

Care after a stay at Baptist Health Medical Center Heber Spings

Medicare-certified providers near this hospital, with their CMS ratings. A hospital discharge planner can make the referral.

Skilled nursing facilities nearby

Skilled nursing ratings and inspections at Nursing Homes In Each State

Dialysis centers nearby See more

Home health agencies nearby See more

Hospice care providers nearby See more

Source: CMS Care Compare. Distances are approximate.

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Doctors at Baptist Health Medical Center Heber Spings

113 Medicare-enrolled doctors and other clinicians list this hospital as an affiliation, across 20 specialties.

See all 113 clinicians

Find doctors in Heber Springs

Medicare-enrolled specialists with a practice in Heber Springs, with addresses, phone numbers and the hospitals they work with.

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Prices at Baptist Health Medical Center Heber Spings

Federal rules require hospitals to publish their prices, including the rates they've negotiated with each insurer and their cash prices. Baptist Health Medical Center Heber Spings lists them here:

From the hospital's price transparency file (www.baptist-health.com/cms-hpt.txt), checked Oct 31, 2026. For an estimate of what you'll pay, ask the hospital or your insurer; Medicare's averages are on our procedure cost pages.

Size and finances

Medicare cost report · fiscal year ending Dec 2024

Beds
25
Reported to Medicare, FY2024
Employees
82
Full-time equivalent
Discharges
385
Inpatient stays a year
Patient revenue
$27.8 million
Net of discounts
Operating margin
-3.0%
On patient care
Charity care
$1.2 million
4.0% of expenses
Bad debt
$391,000
Unpaid patient bills

As reported by the hospital to CMS; not audited. Operating margin is income from patient care divided by net patient revenue and leaves out investment income and donations. Compare Arkansas hospital finances.

Who owns Baptist Health Medical Center Heber Spings

Medicare enrollment and ownership records (PECOS)

Medicare lists the hospital's legal name as Baptist Health, a non-profit organization, incorporated 1920.

Baptist Health Operational or managerial control · since 1990 Non-profit

192 doctors and other clinicians list Baptist Health Medical Center Heber Spings as a hospital affiliation in Medicare's clinician directory.

Organizations with 5% or more ownership (directly or through other companies), partnership interests or operational control, as the hospital reported them to Medicare. Records can lag behind recent sales. Individuals are not listed. Who owns America's hospitals.

Non-profit finances

IRS Form 990 · tax year ending Dec 2023 · Baptist Health (EIN 71-0236856)

Revenue
$1.4 billion
Expenses
$1.3 billion
Surplus
$101.8 million
7.4% of revenue
Officer pay
$11.2 million
Compensation of current officers, directors and key employees

As filed with the IRS by Baptist Health, which also files for 5 other hospitals listed here, so the figures cover more than this hospital. Matched by name and address, so check the filing to confirm it's the right organization. See the full Form 990 filings · Non-profit hospital finances.

The area around Baptist Health Medical Center Heber Spings

HRSA shortage designations and BLS pay data

Primary care: Parts of Cleburne are federally designated health professional shortage areas (1 designation). Highest shortage score 16.

Mental health: Parts of Cleburne are federally designated health professional shortage areas (1 designation). Highest shortage score 18.

Dental: Parts of Cleburne are federally designated health professional shortage areas (1 designation). Highest shortage score 11.

Nurse pay: registered nurses in Arkansas earn a median $78,940 a year. Healthcare salaries in Arkansas.

Shortage areas are designated by the Health Resources and Services Administration where there are too few primary care, mental health or dental providers for the population; scores run from 0 to 25 for primary and mental health care and 0 to 26 for dental care, higher meaning greater need. Arkansas shortage areas

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Cite this data

Writing about Baptist Health Medical Center Heber Spings? You're welcome to quote these figures. They are free to use under CC BY 4.0: please credit HospitalsInEachState.com and link to this page.

Figures as of the July 2026 CMS release Updated automatically when CMS publishes new data Permanent link: hospitalsineachstate.com/hospitals/arkansas/heber-springs/baptist-health-medical-center-heber-spings/1800-by-pass-rd/

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